The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
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Reviews shaping this summary
I bought the item as a gift for our Rugby Club Manager. On erecting it on Sat we discovered we are 2 poles mssing and had to borrow 2 gazebos. Bit disappointing. Our Manager will be in touch regarding... See more
Company replied
The product is great , easy to assemble and solid and good quality. However the actual picture is a bit misleading as it shows a pair of trousers hanging in the unit which is why I brought it ,to han... See more
Company replied
The unit with drawers was not high quality. More effort seems to have been put into making something that will fit into a small box for long distance transportation than into making a good product tha... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looks good and solid
The product is great , easy to assemble and solid and good quality.
However the actual picture is a bit misleading as it shows a pair of trousers hanging in the unit which is why I brought it ,to hang cloths in for over night guest in a very small room. The picture must be trousers of a very young child of about 2-3 ,as adult trousers all hang onto the floor .
April 9, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the quality and ease of assembly of the product. At the same time, we appreciate your comments regarding the product images and understand how this could lead to different expectations. Your feedback is valuable and will be taken into consideration.
Kind regards,
JC
VidaXL
good company to deal with
April 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience with us.
Kind regards,
JC
VidaXL
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are pleased to hear that you found our website easy to navigate and were able to find the items you needed.
Kind regards,
JC
VidaXL
Previously ordered with no issues
Previously ordered with no issues, so I have no idea what’s changed.
My recent order was cancelled because I’m on the Isle of Wight, despite the fact that all major couriers deliver here daily. I run a business myself and use Royal Mail, DPD, and UPS, EVRI, YODEL every single day with no problems. We’re also part of Hampshire, so this shouldn’t even be an issue.
I was told to reorder, which I did, and then they cancelled it again.
Really frustrating experience and no clear explanation as to why.
April 14, 2026
Unprompted review
Reply from vidaXL
Dear Vanessa,
We regret to see that we have not received a response to our previous email.
We previously reached out regarding your feedback about the cancelled orders and the lack of clarity around the situation. We understand how frustrating this must have been, especially given your previous positive experience and reliance on regular deliveries.
We would still very much like to review your case in detail and provide you with a clear explanation, as well as assist you further in resolving this matter.
Please feel free to reply directly to our email or contact us at feedback@vidaxl.co.uk so we can continue assisting you.
Kind regards,
Tanya
vidaXL
Great product slow delivery.
April 1, 2026
Unprompted review
Reply from vidaXL
Hello Martin,
Thank you for taking the time to share your feedback.
We’re glad to hear that you’re happy with the product, and we’re sorry again that the delivery did not arrive on time, especially as we understand it was intended for a special occasion. We fully appreciate how disappointing that must have been.
We have reached out to you directly on two occasions to look into this further and support you, however, we have not yet received a response.
If you would still like us to assist you, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
5 star customer service
Ordered a Cabinet and TV stand which arrived quickly, the items are even nicer in person. I had a issue with part of the items getting damaged in transit. I spoke to customer services via the chat on the website and they said they would send out the replacement parts I needed to replace the damaged ones. The parts I needed wasn't in stock so they have sent out a full replacement and I dont need to return the original item. My issue was dealt with quickly and I am very happy with the customer service of this company and the quality of the products. The issue was due to no fault of the company itself. Assembly instructions are the best i have recieved compared to other flat pack items i have purchased elsewhere, really simple and easy to put together, I will definitely be purchasing from here again.
April 13, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind and detailed feedback. We are delighted to hear that you are happy with the quality of the products and that everything met your expectations. It’s also great to know that the assembly process was straightforward and that your overall experience was a positive one.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
JC
VidaXL
Low quality products + bad support
Low quality products, plus I just asked for manual/parts list so I'd be able to fix my faulty shower system but their support bot doesn't work. And their human support is not responsive.
April 10, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Our team will reach out to you as soon as possible to review your case and assist you accordingly.
Kind regards,
vidaXL Team
An absolute wreck
Having had good experiences with vidaXL in the past I ordered the large grey dog bed.
Unfortunately what arrived should never had made it past quality checks.
The box was in tact when it arrived so what follows was no "transit damage".
Every single piece of wood was either badly scratched or badly painted. I wasn't worried, But was happy to repaint it anyway. Unfortunately panels were split along the pre-drilled holes and as soon as I started to assemble it this became clear.
I ended up using cut-offs from my home renovation to repair and replace the damage pieces.
The screws for the support of the base panels were far too short. Again I ended up using items I had in my tool kit.
All in all not worth £30 let alone over £100
FOLLOW UP: I have responded TWICE to VidaXL, I'm sitting here looking at the emails. I responded to Michelle on 21 April 2026 at 11:43am and again on the 29 April at 4.12pm. Both occassions I told them that there was no point following up as the DIY work was holding it and I wan't interested in a replacement because I didn't trust the quality.
The response below by VidaLX is factually incorrect and gives me yet another reason never to buy from them again
March 29, 2026
Unprompted review
Reply from vidaXL
Hello Pauline,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about your experience with the dog bed and the condition in which it arrived. We fully understand your disappointment and the inconvenience this has caused.
We have reached out to you directly on two occasions to assist further and review your case, however, we have not yet received a response.
If you would still like support, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
Attractive piece of furniture.
Not too long a wait to get the towel rack.
Good instructions.
Fairly easy to put together.
The cabinet feels sturdy and the towel drawers slide well.
April 2, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that you are happy with the design, delivery time, and quality of the furniture. It’s great to know that you found the instructions clear and the assembly straightforward, and that the cabinet meets your expectations in terms of sturdiness and functionality.
Kind regards,
JC
VidaXL
Deeply disappointed with this purchase
Deeply disappointed with this purchase. I build flat-pack units regularly, but this was by far the worst experience I’ve had. The paint finish is shocking patchy and "disgusting" quality. The joints are weak, and the instructions are practically useless.
I bought this for my main room, but because it looks so cheap and feels so flimsy, it’s ended up in a back room and will likely fall apart in weeks.
April 1, 2026
Unprompted review
Reply from vidaXL
Hello Julie,
Thank you for taking the time to share your feedback.
We’re sorry again to hear that the product did not meet your expectations in terms of finish, stability, and assembly instructions. We understand how disappointing this must have been, especially given your experience with similar products.
We have reached out to you privately to assist further, however, we have not yet received a response.
If you would still like support, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to look into this for you.
Kind regards,
Tanya - vidaXL
Good shoe storage
Website easy to access. The item I bought was exactly what I wanted. Good quality, however when assembled there are stickers to cover the screw tops, but it would have looked alot better with caps.
March 26, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are satisfied with the shoe storage and that the product met your expectations in terms of quality. We also appreciate your comment regarding the screw covers, and we will take this into consideration. Please feel free to contact us at feedback@vidaxl.uk if you need any further assistance.
Kind regards,
JC
VidaXL
Arrived promptly on time .Well packaged…
Arrived promptly on time .Well packaged Easy to build , good instructions . Good quality, looks great 👍
March 11, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that your order arrived promptly, was well packaged, and that you found the assembly easy with clear instructions. It’s also great to know you are happy with the quality and appearance of the product.
Kind regards,
JC
VidaXL
Fast delivery
Fast delivery, and the driver left my parcel with my neighbours, not outside, thank you driver.
VidaXL I love the tissues, they fit my dispenser well, and one by one dispensing. I love it, I will be back.
April 9, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are happy with the fast delivery and that the product meets your expectations and works well with your dispenser. It’s wonderful to know you are satisfied and planning to return.
Kind regards,
JC
VidaXL
My experience with this company was disappointing …
My experience with this company was very disappointing. I purchased recently 5 galvanised garden containers to plant dwarf fruit trees in. On arrival and making up said item, I realised they were in fact raised beds as they had no base section. This was not clear n the description. I contacted them for a return, the postage was virtually the cost of each item. Making it not worth sending back. I was then offered a voucher not near the cost or a minimal refund. To say the least I was very disappointed with this companies approach to returns.
April 9, 2026
Unprompted review
Reply from vidaXL
Hello Carol,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about your experience with the garden containers and the inconvenience caused regarding the return options. We fully understand your disappointment in this situation.
We have reached out to you directly to review your case further; however, we have not yet received a response.
If you would still like us to assist you, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
Good service
Very happy with service and the fencing materials. Should contain my escape artist of a pekingese.
March 20, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are happy with the service and the fencing materials. It’s great to know the product meets your expectations.
Kind regards,
JC
VidaXL
Wall cuboard
Very good service and excellent delivery
Very pleasedwith the wall cuboard we ordered Overall a good business
March 26, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are satisfied with the service, delivery, and the wall cupboard you ordered. It’s great to know you had a positive overall experience.
Kind regards,
JC
VidaXL
Bought some mango wood 400 x 300mm for…
Bought some mango wood 400 x 300mm for making some shelving. They arrived well packaged & on time. They are decent quality (from India) & value for money. I'd certainly recommend them & the great service from Vida
April 6, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that your order arrived on time, was well packaged, and that you are satisfied with the quality and value of the mango wood. It’s great to know you are happy with both the product and our service.
Kind regards,
JC
VidaXL
Great blind, good value for money..
Good range of products & very good value for money. Bought blind for front door, instructions on fitting ok but a video would have been even better. Giving this 5 stars as it is excellent value for money & fit for purpose.
March 27, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are satisfied with the product range, value for money, and that the blind meets your expectations. We also appreciate your suggestion regarding additional fitting guidance, and we take your comments into consideration.
Kind regards,
JC
VidaXL
Dog cageGreat product great service realy happy…
Great product great service realy happy with my purchase
March 20, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are happy with your purchase and satisfied with both the product and the service.
Kind regards,
JC
VidaXL
Tracking useless just have to wait till…
Tracking useless just have to wait till it turns up,the item is very cheap looking and hard to put together, instructions not very good,wouldn’t recommend
April 9, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
We regret to see that we have not received a response to our previous email.
We previously reached out regarding your feedback about the delivery experience and the difficulties you encountered during assembly. We completely understand how frustrating this situation must have been, and we would still very much like to assist you further and ensure this is properly resolved.
If you are still experiencing any issues or require support, please feel free to reply to our email so we can continue assisting you and work towards a suitable solution.
Please feel free to reply directly to this email or contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL
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