vidaXL.us Reviews 902

Do not purchase from this company. They do not accept returns and have no indication on their website that sales are final. Shady company

They scam whit they pictures, not at all the sofa we buy online compared whit what we get bad quality super overpriced. And now they are giving me hard time whit the refund

it is not as bad as everyone describes it, but lets see.
So far i'm experiancing a satisfying cust. service regarding my issues. I ordered 2x Book cases of massive Pine wood which arrived very quickly in 4x parcels. Unfortunately in 3x of the parcels were about 1-2 faulty essential parts. I had the opportunity to inspect all packages throroughly, and honestly the wood used had some lovely patterns, and I can't say that they use low quality materials as I've readed in many in the reviews. However, I requested to return both of the products, in order to get me Acacia products. So far I've had no problems getting in touch with the cust. service, I can tell that all agents are quite helpful and some even provide exceptional service.
Lets see how it goes, i'm looking for the company to update my purchase via Klarna, so I can quickly order the desired items ( I really don't want them to run out of stock, i'll be terrified) as I now have new idea to create my comfort zone and am really looking forward to it. I'm hoping for this process to go as quickly as possible because i'm going to stick to my new idea and really looking forward to realize it. Regardless of all negative reviews, i'll still give it a try here, because i've been searching for furniture with character at a decent price, and all the paths led me to this place.....
At the other hand i've ordered a Desk of Mango massive wood with 4 drawers as well, it was the last one, and i'm still waiting for it, and honestly quite excited for this unique piece and can't wait to see my luck regarding its pattern. This website offers a wide range of lovely and unique articles, with a vintage touch and character that can never get old.... (i'll keep updating this review)

Horrible. Tried multiple times to get basic installation info from customer service re buying a $500 playset. First time, they gave me incorrect info (gave me specs on a desk), next told me it was “intellectual property” and they couldnt, then said if its not on the website they couldnt provide it and finally said “do it how you prefer”. Couldnt find many positive reviews on them. Also they only offer 30 day warranty. So I bought a set that is much higher quality, with a great warranty, and had all the info I needed from ANOTHER SELLER to make an informed decision.

I ordered a frameless mirror from this company which arrived smashed. The packaging was poor considering the nature of thye product with no particular indication it was glass and fragile so in firness to thye carrier they would not have given it special care. I contacted VidalXL within minutes of recieving the item via there website and in fairness did get an quick response but there ends any form of customer service as I have been bounced from one dept to another for 4 days. I was asked to submit pictures which I did and have since recieved rediculous offers of a £15 credit voucher or £10 partial refund to keep it ( a box of broken glass) Judging by the emails I have recieved it is obvious messages are not read just responded to with standard responses that is completely inappropriate to the problem. This should be a simple matter of issueing a refund but in stead has turned into an unneccesareily stressful excersize. Avoid this company like the plague!

Total Garbage. We bought several locker sets. The directions give no indication that some pieces have an up and down. Unless you like spending hours putting together flimsy metal, only to find out that two hours ago you installed a piece upside down because there's nothing that indicates the piece is not reversible, stay away.

I bought a coffee table the middle of the table doesn't line up and the same as the corners

Batavia bench - POOR quality

Painting quality is terrible with scratches, wood is cracked on many places. Holes are not matching the pins and screws. Never again.

Communication and shipping time was OK, but product is very very bad even for the price.

I sent a faulty product back and was repeatedly refused a refund. Finally they reluctantly agreed to offer me a voucher. Nothing else on the site I wanted so had to buy something I didn’t really need. Suffice to say, I will never use them again.

After research and read about company I decided to give it a try. After just three days placed the order I received the item. They processed my order and shipped very quick. I would definitely come back again in the future.

I bought 2 items, after 20 min I ask to cancel one of them to buy a bigger one, they said they can't. I have received only 1 item at the end but I have paid for 2.

EDIT: After this review was posted, the VidaXL sent me a refund via PayPal. I have updated this review to 2 stars since they did refund, but only after a year of struggling with my time and effort.

They told me they would give me a full refund if I sent the defective item back. I shipped it back to them but then they asked me for my sensitive bank account information. Very suspicious and abnormal. They refused a refund through any normal means. Know that you will be cheated by this business!

Faulty product. No returns labels. Courier receipted collection of the wrong product from doorstep worth over £150. Didn’t return. Won’t accept responsibility. Haven’t compensated me for loss. Absolutely Appalling

Easy to get in contact. Had a question about tracking information which was answered quickly.

Company took order, then the next day advised that the order is cancelled as our address (which is in the UK mainland) is outside of their delivery radius???????

Maybe they should put what their delivery radius is on their website and stop people wasting time ordering something to a destination (within the UK mainland) that they do not deliver to.

Month ago bought a bed , wooden frame only. The quality of it is so poor that is still not fully assembled, not sure it's worth at all.
Struggled literally with everything apart from the instructions booklet given. Booklet is good, but no piece of the frame or hardware is marked what is what and which is which....started counting and measuring to figure out!
If you are ready to say it wasn't meant to be assembled by silly people, what would comment be over defective nuts, not even one spare washer, holes smaller than the bolts or not aligned together.. etc.etc.
Very, very disappointing experience!!
Affordable furniture doesn't mean, ugly, uncompleted, rubbish for hundreds which people can't use!
And because I never talk just to hear my own voice, I am attaching pictures of this piece of art, people to decide would they buy it!!!!!
Sorry, no link to attach the pictures here.

Ehh product came damaged and color was darker than expected

The quality of the table is bad. I purchased the square coffee table last month on 08/07/2023 and I was disappointed on the quality of the table. The black metal frame are so poorly made, they bend when tighten the screws. I had to screw the table very lightly. The only positive point of my transaction was the fast delivery. I guess they are trying to get weird of all their poorly made furniture.

Absolute rubbish 0 to 5 is how i rate them! My Cousin Mrs Julien bought me a unit my Husband picked as a nice surprise. but it was a disaster. Really the price should've been a warning sign. A cabinet unit so cheap. Please! It was to be constructed by us and alI I can tell you is I have never seen such bad material. It screamed "reject material from wood to glass and on top of that when we told the company we were not happy they refused to refund my Cousin her money back and demanded that we pay for delivery to send it back to them. They also asked for four courners of each box to be sent to them by photo so that they could work out the delivery charge. Have you ever heard of this! It arrived on Friday 25 August, the following Monday the 28th was a Bank Holiday so we wanted to send it back from 29th August, four days later and they want us to pay for delivery to them. There was no delivery slip with the contents and no address on the box. How ridiculous! Do not deal with them. I have already reported them to their head office. 0-5 is how I rate them

I have bought a poor quality table that broke during installation. I contacted the company to start a return, and the nightmare started. I would really like to know how many calls have occurred so far, but I've lost the count. They promised to send emails that had never arrived. They will only do my refund when they receive the product back, however they always schedule to pick it up and never show up. It's exhausting having to tell everything that's happened so far multiple times over and over again, but the only conclusion I've been able to reach is that they definitely don't want to and won't solve the problem.

Answer: Miklos, I would really like to read your message, where is it?