vidaXL.us Reviews 902

I selected one star because there is no other alternative, for zero...I ordered a set of terrace chairs, on May 23rd, order ID 0040000537220, two of the chairs are already broken. I paid 400 EUR (1650 RON) and I lost the money. I am afraid to use the other two, so I needed to buy somethin else. I will contact local authorities in Romania to sue the company, it is not acceptable.

Product came exactly as advertised, the delivery time is a bit long.

We bought 2 garden raised beds made of acacia 200x100x50. The instructions were clear, the raised bed was easy to assemble and had a good look. But, once filled with garden soil, the parts disassemble, the screws being too short and the wood too thin. I would not go over the 100x50x50 with this product and, even then, I have doubts.

I am still in an ongoing game to get my money back. I was sent an extremely broken bench- waited 2 weeks for a return label, had to repackage and bring back to ups. The next day a replacement was sent in a completely broken and open box that was worse than the first. There is no customer service number and getting a shipping label to return is a nightmare!!!! I’m literally on by 10 th call about a piece of furniture I was a refund for for about a month now! They are extremely hard to deal with. I will never ever ever order anything else from them and neither will anyone I know

Assembly instructions are unclear, material is terrible quality (i bought a metal cabinet and some of the parts would not fit into each other, because the metal arrived warped), i still haven’t been able to put cabinet together and it’s been a couple of hours over different days. The cabinet is good looking but that doesn’t matter if I cant put it together

I was pleased with the quick shipping and the quality of the product I ordered. Thank you for the sale!

It was my first time to order in vidaXL. Product was much better than expected. But the package wasn’t good. When the product delivered, the box already damaged.

Good price, item arrived quickly with so great quality as pictured and easy to assemble. Very happy to order again. Great company!

The cabinet was delivered in a timely manner and fully assembled except for installation of a few knobs. It was packaged very well and was in perfect condition. It’s both beautiful and functional.

Very low-quality material and poor design. The Cam lock fittings broke! The cover was not stable at all after the assembly. So, I had to put multiple extra clamping plates to increase the strength of the product. I would not recommend this to anyone!

I have ordered with this company a few times and love the items I purchased for my home.

The customer services people answered all my pre-purchase questions quickly, I received the solar shower in just a couple of weeks, and the shower itself is extremely well-built and sturdy. I look forward to many good years of use. Nice job and thank you all!

The quality was much lower than I expected. Wood is very thin and flimsy, definitely can't use this to bear any weight at all. The top parts were split already before we even assembled it. Assembly was challenging, as some holes weren't even pre-drilled. Interior dimensions are very small, not at all suitable for storing cushions other than small pillows. I will definitely NOT order this brand again.

Very straight forward company, I love when they email me my order has been handed to the carrier and the email shows a pic of my order, I know what order they are talking about, unlike Amazon always confusing me. This is my 4th order, very happy with VidaXL.

They were not able to deliver at my address, which is fair. BUT the customer service department keeps saying that the refund has been made. They are even telling me that my bank is the one causing troubles. I ask them to provide evidence for the withdraw, but they keep telling excuses... On 11. of may I was promised refund within 1-5 working days - it has been 10 working days since.

We have bought products one time before (2022) - the quality was really poor but they were kind to offer a smaller discount..

Arrived before estimated date. Great product and price.

Horrible service. I went through Wayfair because the product I received from them broke within one week of building. I had purchased the garden bed in August and built it a few days ago. The material is cheap and the instructions were confusing. Wayfair said to email vidaXL because they were the manufacturer. VidaXL said to go to Wayfair. No, I am done and want my money back. Stay away form this business and their goods.

Their Customer Service is appalling. They take no responsibility for poor quality products. They do not replace faulty goods and say they have none in stock when their website says otherwise. The best you’ll get is a voucher which just perpetuates the ordeal as you’re then faced with choosing another product that in my case isn’t fit for purpose.

Response on time and helpful. Since they are learning. Hope they will grow.

This is the worst company I have ever dealt with.
Product is JUNK and will be surprised if I ever get a refund. They say to return the product but do not supply a return waybill. Had to call Purolator for the waybill when the email from VidaXL said DHL was picking it up. The chat box is useless and the people who finally answer are worse than the chat box. At 1-226-828-9843 they are almost always closed. STAY AWAY FROM VIDAXL !