vidaXL.us Reviews 902

We purchased a closet as a CORPORATE client, asking for an invoice with a VAT number on it when prompted by VidaXL during the checkout process (which is the only way a company can justify a purchase to the tax authorities in Greece) and they sent us an invoice without our VAT number on it. When we asked them to put the VAT number they said 'our system doesn't have the capacity to have the VAT number on the invoice". Thanks to this, we will not be able to justify this purchase as an expense in our company.

The product was great. It took some time to understand the instructions, but it was worth it. The instructions are entirely pictures so it is sometimes hard to get the jest of the next step. A little written instruction would have been helpful. The trees were great. Cars stop along the road so the riders can enjoy the trees. The bad thing was that I ordered two that ended up backordered but I was not notified. Never received those two. I plan to order a few more next year, early before they are out of stock.

I received my item quickly. I was shocked how fast it was delivered.

Well, I must say I am stubborn and when I feel I have been screwed out of my money I do not take the first offer. I purchased a table and 8 chairs for a bit more than $1100 from wayfair manufactured by Vidaxl. It had been a year when the chairs and table started falling apart and cracking due to no fault of my own. I contacted wayfair and they gave me the Vidaxl customer service information along with what I needed to make my complaint. At first vidaxl said they don't deal with wayfair complaints. Then I told them otherwise as it is their product. I was offered money or replacement parts. They offered $50 so I chose replacement parts for the table and chairs. Days later I was informed they didn't have the parts. After that and many more emails they were going to let me pick out a little over $500 worth of merchandise to compensate (they called it 115% replacement which I still don't understand) but only after shipping my table and 8 chairs back to them. I didn't accept that. Taking apart and boxing and shipping 8 chairs and a table was crazy to me l and that's what I told them. They offer $50 to compensate for shipping inconvenience and boxes. I didn't accept, they then allowed me to pick out furniture without having to send mine back. They gave an exact number to the cent I couldn't go over. I found one piece I wanted after looking for days and days that was $2 more and they wouldn't let me get that one piece, I even offered to pay the difference. So I ended up getting a few pieces (6 total). None I was really in love with but I certainly didn't want them winning in this. I don't make a lot of money and I splurged big time when I ordered my table and chairs. Anyway, they send me the items and didn't tell me they were coming even after they promised to, not only that a random person emailed saying 5-10 days to even process it all- which was fine with me so I could arrange for someone to be at my house when they were dropped off. I got an email from UPS the day after I was told between 5 and 10 days. Otherwise I wouldn't have known as all. I emailed vidaxl because I wanted to know what I was expecting and they just gave tracking numbers but no descriptions, no invoice, nothing else. I didn't even know if all the items I chose were granted. So 2 days later I got 4 large boxes and one smaller manageable box at 5 pm on a rainy 40 degree day in NY. Needless to say I am disappointed in their customer service. The furniture I have put together so far seems ok. I hope it lasts a lot longer than my expensive furniture. It took 50+ emails to get this straight, and over 2 months, my first emails were October 2-3 and I won't get our last package til December 13. Still not all of my questions were answered but quite frankly I feel they tried to prolongue it all to get me to give up so they didn't have to do anything. I was told multiple times almost every step they couldn't do anything else for me. You have to stay on these people!! Don't let them get away with it.. I still am waiting another 5 days for our last package to get here but I am happy it will be over soon and I hope the new stuff lasts.

Ordered a canopy. Received a used package with the amazon return slip still in it. Missing all hardware and the essential parts to attach it to the wall. Customer service offered $15 and made returns complicated. DO NOT RECOMMEND.

Purchased through marketplace, outdoor set rusted and screws fell out after only a month. Offered replacement of same or other goods, but I just want a refund according to consumer law based on a major fault of the product.

Item very poor quality and two payments taken from my account for one item ordered and received, and I only received one notification from my bank.
The invoice they send is no able to open

The table is nice and though lightweight seems sturdy. I bought it because of its ability to be raised and lowered. My only complaint is that it arrived with two deep (and long) scratches on the tabletop.

The box is big but i wish it was more sturdy the wood uses to make it is very thin, other than that it looks very nice

I have ordered four products from VidaXL. The first three were great, and as expected! The fourth one arrived, and was not in good condition. I’m not sure what happened to it, but anyways, VidaXL respected my wish to return it, and I got a refund in a timely manner after. Shipping back a cabinet isn’t convenient, but I’m glad the company was easy to work with and covered return shipping as well. I would definitely order from them again!

Very good product

One piece wouldn't insert into the intended receiving slot without extreme effort. Some pieces were slightly dented. VidaXL Label did not remove without chemical help and elbow grease.

Great for keeping out pest. I bought 3 they are doing a great job for me. Easy to assemble

Great purchasing experience, on time delivery, good quality wood. Putting together the bed was a real hassle. The bed comes completely disassembled (like a cool project for an amateur woodworker). Some of the holes for the screws were not on the right place so I had to use some tools to make them myself. Other than that, the bed is beautiful. I am rating a 3 because of the assembling portion of my experience.

Company refuses a full refund. I realized it is the wrong product and requested refund. Company insisted that I tell how product is “defective.” Rigid refusal to consider full refund in light of circumstances is disappointing and poor customer service.

Guys never share your credit card with them they are scammers they get payments from my account 2 times and i have all the proof

This product is great. It's sturdy, easy assembly, and beautiful when complete.

Best price, fast delivery. I was pleasantly surprised with what I found.

The shipping and quality ! Also the price comparison!