The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and th... See more
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Very happy with my order, if you like making flat pack furniture these gates are no problem.. My parcel was delivered to someone else which is a bit annoying, but it turned up at my house later in t... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
What made my experience good was the support I received from Catalin for the return of the product. She was very professional, understanding and responsive. I felt supported and totally forgot the previous experience. Thank you, Catalin!
November 12, 2025
Unprompted review
Reply from vidaXL
Dear Afreen,
Thank you so much for your kind words! I’m truly happy to hear that your experience improved and that I was able to assist you with the return process. Your appreciation means a lot, and I’m glad I could help make things easier for you.
Warm regards,
Catalin
vidaXL
Absolutely appalling quality
Absolutely appalling quality. Marked, dirty and very poor. We bought the grey glass cabinet. Never again. Following my post I was contacted by the company and asked for evidence of the damaged goods which I supplied and was offered to return all or accept a voucher for €40 or refund of €35 which I accepted.
November 1, 2025
Unprompted review
Reply from vidaXL
Hi,
I’m truly sorry to hear about the condition in which your cabinet arrived. This is certainly not the quality we aim to provide, and I completely understand your disappointment.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.ie — we’ll be happy to assist you.
I'm glad to hear that my colleagues were able to resolve the matter for you.
Kind regards,
Catalin
vidaXL
Great store. Fast delivery
This is one of my favorite stores, as it has an amazing range of items. I even find things that i can't find anywhere else in Ireland.
The item i order atrived well packed, fast delivery.
October 30, 2025
Unprompted review
Reply from vidaXL
Dear Claudia,
Thank you so much for your wonderful feedback. We’re delighted to hear that our store is one of your favourites and that you enjoy the variety of items we offer. It means a lot to us that you’re able to find products with us that aren’t available elsewhere in Ireland.
We’re also very glad that your order arrived quickly and well packaged. Your support and kind words are truly appreciated.
Warm regards,
Catalin
vidaXL
Great value, quick delivery, reliable company
I have purchased a few items from vida XL over the years and I always find that they offer great value products and that the delivery experience is always excellent.
October 27, 2025
Unprompted review
Reply from vidaXL
Dear Amy,
Thank you so much for your kind words and for being a valued customer over the years. We’re delighted to hear that you’ve consistently had positive experiences with both our products and delivery service. Your continued trust in vidaXL truly means a lot to us.
We look forward to serving you again soon and hope your next shopping experience will be just as enjoyable!
Kind regards,
Catalin
vidaXL
Delivery takes longer than advertised
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and their track and trace was not working. Once received the product itself was satisfactory. I would order from them again. I was offered a voucher as a goodwill gesture for the delivery delay.
November 5, 2025
Unprompted review
Reply from vidaXL
Hi,
I sincerely apologize for the inconvenience you have experienced regarding the delivery timeframe and the issues with tracking. I completely understand your frustration.
I'm glad to see that you enjoy the product and that I was able to step in and make some adjustments. If you need further assistance in the future, please email us at feedback@vidaxl.ie - we're always happy to help!
Kind regards,
Catalin
vidaXL
Vidaxl.ie should be very proud of their…
Vidaxl.ie should be very proud of their customer service. My small problem was dealt with promptly and with immediate effect. I look forward to continuing with my shopping experience with Vidaxl into the future
November 3, 2025
Unprompted review
Reply from vidaXL
Dear Richard,
Thank you very much for your kind words. We truly appreciate your positive feedback and are delighted to hear that you were satisfied with our customer service. It’s always our goal to ensure every customer has a smooth and pleasant experience.
We look forward to serving you again in the future.
Best wishes,
Catalin
vidaXL
Galvanised panels x 36
Product arrived with a lot of them damaged...contacted company an received a partial refund.Thats was end of August. Finally got to put panels up this week...OMG Im so disappointed with the quality they are so flimsy and so easily bent...awful quality...and its too late to return.....fuming....Update...after contacting company I received another partial refund and got to keep the product
October 22, 2025
Unprompted review
Reply from vidaXL
Dear Gerard,
I’m very sorry to hear about your experience and truly understand how disappointing this must be. Please accept my sincere apologies for the inconvenience caused.
Thank you for your kind cooperation. I am glad we could collaborate to find a mutually suitable solution. If you require further assistance in the future, please email us at feedback@vidaxl.ie.
Kind regards,
Catalin
vidaXL
1 out of 5 stars — Very Poor Quality
I bought the vidaXL Garden Shed Light Grey 191x300x198 cm (Galvanised Steel) in August 2025, and I’m extremely disappointed with the quality. The materials are very poor, and the screws and pre-drilled holes don’t align properly. The sliding doors don’t close correctly, leaving wide gaps on both sides.
The main frame is weak and unstable — I had to buy extra metal angles from B&Q to reinforce it and make it fit properly on the base. Overall, it’s been a waste of money and time. I expected much better quality for the price.
August 11, 2025
Unprompted review
Reply from vidaXL
Dear Nikhil,
Thank you for taking the time to share your experience with the Garden Shed. I’m truly sorry to hear about the difficulties you’ve faced, and I completely understand how frustrating and disappointing this must be—especially after investing both time and money with the expectation of a quality product.
I'm glad I was able to intervene and offer a suitable solution. If you need further assistance in the future, please email us at feedback@vidaxl.ie.
Kind regards,
Catalin
vidaXL
Damaged Mirror shoe cabinet
xxxx
I ordered Mirror shoe cabinet which came damaged. It took about three weeks to confirm the required parts to be replaced which ended that they are not available anymore. Trying to return it and get a new one all DPP collocation ate arranged as per customer service but the agent has errived to collect it. This lasts two months now. I paid 230eur for the furniture I can't return and can't use as the side walls are broken. I asked to return the funds as the picture with the damaged parts are shared and customer service disappeared and does not reply on my emails. Very bad experience 😕
×××××
Hi Catalin, there was no calls since I posted my complsin neither any email from you . There no reply on my daily email asking for an update, phone call and escalation contact. The only one email received from VidaXL is the survey. Really very disappointed on Service and communication. Especially, constantly ignoring emails.
xxxxx
I am glad to deal with Catalin. He puts all his efforts to help me with my matter. He provides constant update on the progress of the replacement and returns. There is still some issue with the courier to collect one of the order however Catalin is heavily engaged to resolved.
Catalin provides an excellent service support !
I am looking forward to close out this case soon.
Regards,
Svetlana
xxx
So delighted to deal with Catalin ! He kept me updated on the progress to resolve two orders. He kept all the actions on time and went above the expectation. Glad my two queries were successfully closed.
Highly recommend to deal with Catalin!
Kind regards,
Svetlana
xxx
I have change the rate from 1 two 5 as could not expect more while dealing with Catalin. Even though I have had issues on my two orders and could not resolved with general Customer Service contact once Catalin stepped in resolution was discussed. He was careful listener and picked up all my concerns. He arranged and completed the replacement on the broken shelves. He put all his efforts to re-arrange the collection by another courier which shows his absolute engagement to get this done.
Thank you Catalin !
September 1, 2025
Unprompted review
Reply from vidaXL
Dear Svetlana,
I want to sincerely apologise for the frustration and inconvenience you’ve experienced with your Mirror shoe cabinet order. It is deeply disappointing to hear that the product arrived damaged, and even more so that the process to resolve the issue has taken so long without a satisfactory outcome.
Thank you very much for your kind words. I am sincerely grateful that I was able to assist you and help resolve the matter to your satisfaction. It is always our priority to ensure that our customers feel supported and valued, and your feedback is truly appreciated. Please do not hesitate to reach out at feedback@vidaxl.ie in the future should you require any further assistance — I would be more than happy to help.
Warm regards,
Catalin
vidaXL
I bought an airtrack for my daughter…
Update 14/10/25
Catalin sorted thos out for me within a few days. In fairness to the customer service team i do think it was more the delivery companies fault than VidalXL.
I bought an airtrack for my daughter for her birthday back in August. Airtrack arrived looking like it was second hand with a patch already on a hole in it and scratches all over it. Pump was broken too. Customer service were very helpful at the start and set up a date to have it returned to them and a new one sent out. This was over a month ago and the item still hasn't been picked up. I get a different customer service rep everytime and they all try doing the same thing. So frustrating
October 6, 2025
Unprompted review
Reply from vidaXL
Dear Christine,
I’m very sorry to hear about the condition in which the airtrack arrived and the ongoing frustration you’ve experienced with the collection process. I completely understand how disappointing and inconvenient this must be, especially given it was a birthday gift for your daughter.
I am grateful for the opportunity to intervene and resolve the matter in collaboration with you. Thank you once again for your cooperation. We look forward to seeing you again soon.
If you need further assistance, please email us at feedback@vidaxl.ie - we're always happy to help!
Kind regards,
Catalin
vidaXL
Hassle Return of Damaged Items
I ordered over €100 worth of items from VidaXL because I thought the company had good reviews. What a mistake. All three items arrived either damaged or incomplete — one missing screws and fittings, another with crooked shelves that couldn’t be fixed, and one with a visibly damaged edge.
After uploading all the requested photos and videos last week, I was offered only €15 in compensation for products that are completely unusable. To make things worse, I’m being told to return the items at my own expense just to get a full refund.
This is absolutely unacceptable. The quality is poor, the service is worse, and the lack of accountability is shocking. I would never order from VidaXL again and strongly advise others to stay away.
October 2, 2025
Unprompted review
Reply from vidaXL
Hi,
First and foremost, I would like to sincerely apologise for the experience you’ve had. I'm truly sorry to hear that the items you received were damaged or incomplete, and I can fully appreciate how frustrating and disappointing this must have been—particularly when your expectation was to receive high-quality products in good condition, supported by responsive service.
Please know that this is far from the standard we strive to uphold, and I deeply regret that your concerns were not addressed in a way that reflected the urgency and seriousness of the situation.
I'm glad we were able to work together toward a satisfactory resolution, and we hope to see you again soon. If you need any further assistance, please don't hesitate to contact us by email at feedback@vidaxl.ie.
Best wishes,
Catalin
vidaXL
Ordered garden storage box fell apart…
Ordered garden storage box fell apart putting it together very poor cheap quality
September 22, 2025
Unprompted review
Reply from vidaXL
Hi Michael,
I’m very sorry to hear about the issues you experienced with the garden storage box. That is certainly not the quality we aim to provide, and I apologize for the inconvenience caused.
We sincerely appreciate your cooperation and are pleased that we could work together to find a suitable solution. If you need further assistance in the future, please email us at feedback@vidaxl.ie - we're always happy to help.
Kind regards,
Catalin/ vidaXL
Poor quality product and terrible customer service
I ordered some shelves.Several parts were damaged when they arrived. The paint finish was terrible. Practically see through. Very bad quality over all. I emailed the company, the offered a very small discount. I asked for a fully refund and they haven’t replied to any of my emails since. Very disappointed, terrible customer service
Update - After I posted this review the company contacted me and arranged a full refund to my satisfaction.
September 13, 2025
Unprompted review
Reply from vidaXL
Dear Rebecca,
I'm truly sorry to hear about the condition in which your shelves arrived and for the poor experience you've had since, especially the lack of response to your emails. This isn’t the level of service we aim to provide.
I am glad our interaction was a positive one and that you decided to come back with an update. We look forward to a great collaboration in the future.
If you need further assistance in the future, please email us at feedback@vidaxl.ie.
Kind regards,
Catalin
vidaXL
I ordered a photo frame described as a…
I ordered a photo frame described as a collage and it arrived in pieces with massive screws to screw it together ! It looks terrible. Contacted support, agent left the chat, second offered me a tiny coupon or paid return. No reference to bad flat pack photo frame in the website which I took photos of. 58 euro for useless pound shop frames.
Note - I’ve since discussed this issue with support and got a refund (without charge).
September 24, 2025
Unprompted review
Reply from vidaXL
Hello Mr./Mrs. Hopkins,
I'm glad that everything has been successfully resolved. I sincerely appreciate your patience throughout the process and am pleased we were able to reach a positive outcome.
If you need further assistance in the future, please email us at feedback@vidaxl.ie.
Best wishes,
Catalin
vidaXL
Ridiculous customer service
So so disappointed with my latest experience with VidaXL.
Having previously ordered and received high quality products, i ordered a wardrobe and chest of drawers. To say they arrived damaged and of extremely bad quality was an understatement.
But it’s then the real trouble starts. The amount of emails that have to be replied to to eventually get a refund is absolutely ridiculous as is the amount of customer service people that deal with the process.
I will not be ordering from VidaXL or recommending them to anyone again.
UPDATE!!
I have been contacted and received apology and token coupon. I don’t know if I will be tempted to order again but I do appreciate the response and token.
Thank you Andreea.
September 8, 2025
Unprompted review
Reply from vidaXL
Hello Mary,
Thank you kindly for your honest review.
We are sorry to hear you were displeased with our customer service. That is definitely not the experience we want for our customers.
I'm happy I was able to turn this around for you and compensate you properly for the damage caused. Looking forward to a good collaboration. If you need further assistance, please email us at feedback@vidaxl.ie.
Have a great day!
Andreea
vidaXL
When it's good it's good when bad it's shocking ing
I have ordered a fair bit in last two years and never a problem recently and order turned up faulty returned it and received replacement which is all chipped , I have now spent two weeks back and forth with customer service by email , different person each time so not getting anywhere I am very disappointed and will not be buying from you again
September 13, 2025
Unprompted review
Reply from vidaXL
Hello Annette,
Thank you for taking the time to share your feedback to us, as it is very important for us. I am truly sorry to hear about your experience with the mirror cabinet you ordered as we strive to ensure that our products meet the highest standards.
I completely understand how you must be feeling, so rest assured, I am here to further address your concerns in detail. In order to do so, I have reached out to you privately.
Please feel free to reply at your earliest convenience, and I will be more than happy to assist you with any questions or issues you may have.
EDIT: I am glad we managed to find a suitable solution for you. Looking forward to a good collaboration! If you need further assistance in the future, please email us at feedback@vidaxl.ie.
Kind regards,
Catalin - vidaXL
Items arrived damaged and the post…
Update. Items arrived damaged and the post box/parcel drop that we received lets water in and is destroying our post. Fully refunded and they didn't make us return the faulty item which was helpful. We will reorder from them but it really is not ideal getting a post box that let rain water in. we do live in Ireland so it is just not fit for purpose.
September 10, 2025
Unprompted review
Reply from vidaXL
Hi David,
I'm truly sorry to hear that your items arrived damaged and that your parcel drop box is letting in water. I completely understand how disappointing it is to receive items in such a condition, and I sincerely apologise for the inconvenience this has caused.
I'm happy I was able to turn this around for you and compensate you properly for the damage caused. Looking forward to a good collaboration. If you need further assistance, please email us at feedback@vidaxl.ie.
Kind regards,
Catalin
vidaXL
Excellent service
September 4, 2025
Unprompted review
Reply from vidaXL
Dear Mark,
Thank you so much for your kind words! We're glad to hear you were pleased with our service.
Best wishes,
Catalin
vidaXL
I've ordered sofa from the company,but…
I've ordered sofa from the company,but after reading the reviews I panicked not knowing what will I get.It was delivered to Ireland in three working days and sofa is good no complaints so far.All parts were in place the colour wine red matches the description in the picture.A TV cabinet is taking a while to reach me just because my mistake I had my previous address for delivery 🚚,so had to fix that.Other wise so far so good.I guess you can get faulty stuff even if is bought at expensive stores,I had experience with that,too.
September 5, 2025
Unprompted review
Reply from vidaXL
Hi Diana,
Thank you for your message — we’re glad to hear that the sofa arrived quickly and that you’re satisfied with it. It’s great to know everything was in order and matched your expectations.
We appreciate your update regarding the TV cabinet and hope it reaches you soon. If you need any further assistance in the meantime, feel free to get in touch.
Best wishes,
Catalin
vidaXL
DON'T BUY ANYTHING FROM THIS COMPANY
DON'T BUY ANYTHING FROM THIS COMPANY
Vida XL are selling sliding doors that require a hardware kit to hang the door.
they have no stock for these doors in any clour and have no intention of buying more stock.
vidaXL Sliding Door Gold 90x205 cm Clear ESG Glass and Aluminium and any other size that they advertise on thier site.
B & Q also sell these doors online and also have no stock.
It is disgracful to sell something that you have no possiblity of being able to hang.
Totally disgusted by thier customer service and the company
September 4, 2025
Unprompted review
Reply from vidaXL
Hi John,
We are very sorry to hear about your disappointment and frustration regarding the availability of the hardware kit for the sliding doors.
Please know that your feedback is important to us, and we are continually working to improve our stock management and customer service. If there is anything specific we can do to assist you further, please do not hesitate to reach out at feedback@vidaxl.ie.
Thank you for bringing this to our attention.
Kind regards,
Catalin
vidaXL
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