Here’s what makes my experience great with wondershare. They provide me with all the editing tools I need to produce a polished finished video master piece. And I just love that they’re always c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Wondershare Video Converter is hands down one of the best tools I’ve added to my creative toolkit. It’s fast, easy to use, and incredibly powerful. Whether I need to convert large video files in... See more
Company replied
This program transcodes incredibly fast. It also downloads at lightning speed. It used to download Facebook videos but not anymore. Maybe that's been discontinued ? Regardless this program give yo... See more
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if for only the giving me the ability to edit and create metadata that would be good enough, but the ability to pull videos off sites when other programs failed is even better. I am hoping that they... See more
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Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Contact info
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Use cockies so that i dont need to…
Use cockies so that i dont need to re-login each time i start the application
June 29, 2025
Reply from Wondershare UniConverter
We’re sorry to hear you’re experiencing issues. To help us investigate and resolve the problem quickly, could you please share more details at customer_service@wondershare.com? Our team will provide you the most professional assistance and we kindly seek your cooperation in this matter.
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Reply from Wondershare UniConverter
Thank you for your feedback! We're glad to hear that it works on many sites. For issues with specific sites like Substack, please contact us via the Feedback button in the app menu for further assistance.
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
updates too frequent
everything works, but an update request shows every time I open the program. That gets annoying.
July 2, 2025
Reply from Wondershare UniConverter
Hi there. We truly value your input and continually strive to improve the experience for our users. We warmly invite you to share your suggestions in greater detail through the Feedback section in Filmora. Your insights will be gratefully received, and we will carefully consider them for upcoming updates.
easy and fast to use
July 1, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Favorite Video Editor
I've personally had the best workflow using this editor. Before using Filmora, I've had experience with Premier Pro, Final Cut, and Davinci Resolve, but I personally found this editor to be the most intuitive and works best for my device seeing as the others require a bit of a higher end device. Keep up the great work team Wondershare!
December 18, 2024
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I have used Wondershare for many years…
I have used Wondershare for many years now, and I think it's one of the easiest bits of software to use
July 1, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Disappointing Experience with Wondershare's Uniconverter 12 perpetual Lifetime License
To anyone considering Wondershare products with lifetime licenses or subscriptions, I want to share a lesson I recently learned.I purchased a lifetime perpetual license for Wondershare UniConverter 12, but the software is now unusable. The company refuses to assist me in fixing it, instead pressuring me to pay CAD 50 for an upgrade. For the same price, other reputable vendors in this industry offer software with lifetime updates included. Wondershare's customer service has been unhelpful, taking 10–12 hours to respond to emails and offering no phone support—only AI bots that provide no real solutions.After five days of email correspondence, Wondershare still insists I pay for an upgrade, despite their promise of lifetime usability for UniConverter 12. I have no interest in upgrading; I simply want the software I paid for to work as promised. This approach feels unprofessional, as the company fails to honor its commitments and instead pushes additional costs onto customers.Below are excerpts from Wondershare’s communications:Communication 1 (Olivia, Wondershare Customer Service):
"We apologize for any inconvenience this may have caused. We still offer you lifetime rights to version 12, but we no longer spend manpower and financial resources to maintain this version."Communication 2:
"We apologize for the inconvenience. We have already explained to you that we no longer provide technical support for the old version."Communication 3 (Ryan, Wondershare, Jul 2, 2025, 17:15 GMT+8):
"Thank you so much for reaching out to us! ... While you can enjoy using UniConverter 12 for life, we want to let you know that we no longer provide maintenance or updates for this version. Unfortunately, this means we’re unable to assist with the technical issues you’re facing at the moment. We hope you can appreciate that while we promised perpetual usage, we can’t guarantee ongoing maintenance for this product, similar to other items you might purchase."When a company fails to honor its promises, can it be considered trustworthy? I advise caution when considering Wondershare products, as their "lifetime license" may not deliver the value or support you expect.
June 29, 2025
Unprompted review
Reply from Wondershare UniConverter
Dear vauled customer, thank you for contacting us. We sincerely apologize for any inconvenience we may have caused you, as you are experiencing issues with Uniconverter. Such situations are not what we wish for our customers. We kindly request your patience as we work to resolve this matter.
We understand your concern regarding the issue you are facing. Unfortunately, we regret to inform you that Uniconverter 12 is now an outdated version of Uniconverter that we no longer maintain, and as a result, we are unable to provide support for any technical issues arising from it. We apologize for any inconvenience this may cause you.
Please note that perpetual license for Uniconverter 12 includes a one-time payment for lifetime access to the software and free minor updates within this version. However, major upgrades, such as upgrading to version 16, require an additional payment. This licensing term was stated on our pricing page, and we kindly ask for your understanding.
As a valued customer, we want to provide you with the best possible experience. Therefore, we are offering an exclusive discount for customers like you who have purchased a perpetual license. This discount allows you to upgrade to Uniconverter V16 at a reduced price, and we believe the new features and improvements in V16 will enhance your efficiency and overall experience with our software.
To avail of the discount, please enter your license email to verify your eligibility for this special discount offer. If eligible, you can proceed to complete the payment for the upgrade service directly through this link:
https://videoconverter.wondershare.com/upgade-uniconverter-with-discount-16.html
If you prefer to continue using the version you initially purchased, you can reinstall it from the Download Page.
Once again, we truly sorry for any inconvenience we may have caused you, and we greatly appreaciate your understanding and cooperation.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help!
Extensive Tools, fantastic results
Easy to use. Works right out of the box. User friendly. Fantastic results. Extensive tools
July 1, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I have been using app for many years…
I have been using app for many years and it is great
June 2, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
nice nice nice
July 1, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Easy to use and intuitive software.
June 30, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Ease of use and fast
June 11, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
The product delivers.
Upgrades are reasonable for repeat users. The product continues to do what I purchased it for. I am not aware of an app that does this, or as well.
June 30, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
always faultless!
June 30, 2025
Reply from Wondershare UniConverter
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Reply from Wondershare UniConverter
Thank you so much for taking the time to leave us a five-star review on our product. We are thrilled to hear about your positive experience with our company. Your feedback means a lot to us and serves as a great motivation for our team.
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