I wanted over an hour and a half for a doctor never to show up. Took my money snd no refund. Absolute SCAM. Will be taking further action
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See what reviewers are saying
First time using VideoDoc...I hate going to doctors ! I would not hesitate to use this service again. The doctor was such a pleasant, friendly, professional gentleman and put me at ease straight away... See more
Company replied
Interaction was top class. Orientation through site could be a little easier as I found it hard to navigate when sick as attention levels are down. Submitted code request multiple times as their wa... See more
Company replied
VideoDoc App no longer works in Ireland. Shortly after paying for a yearly subscription, the service is now down "for maintenance" for 3 weeks now, with no date from customer service as to when i... See more
Company details
Information provided by various external sources
videoDoc gives you instant access to see a doctor online using your PC or mobile device for a secure video chat. All our doctors on videoDoc.ie or Vhi Online Doctor are registered with the Irish Medical Council or our UK patients using videoDoc.co.uk consult a General Medical Council registered doctor. Our team of doctors are ready to see you Monday - Friday, 10am – 2pm & 4pm - 8pm // Saturday and Sunday, 10 am - 4pm. No need to make an appointment, just log in and see a doctor now. Our service provides treatment and diagnosis for everyday illness, as well as providing a prescription, sick note or A&E referral letter when appropriate. videoDoc allows you see a doctor at a time that suits you, without the need to travel.
Contact info
Carlisle Business Centre, 51 Bracken Road, Sandyford, Dublin, D18 CV48, Dublin, Ireland
- +353 1 907 3400
- info@videodoc.ie
- videodoc.ie
2.0
Poor
3K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Good and fast service
July 1, 2019
Unprompted review
Reply from videoDoc
Hi Eric,
We’re very grateful for your review, patient feedback is key to our continued and consistent improvement.
Best wishes,
Andy
I was good to talk to a physician but…
I was good to talk to a physician but he couldn't prescribe anything to help with my problem.
July 1, 2019
Unprompted review
Reply from videoDoc
Hi Bernardo,
We are sorry that you were disappointed with the result in that you had to follow up with your own GP to obtain a prescription for your requested medication. In some cases, a physical examination is required for certain medications. In these instances, to ensure that your best care remains the No.1 Priority, our doctors will refer you to your regular GP. We do appreciate this can be a little frustrating, but we only do this to ensure that your best medical needs are looked after appropriately.
Best wishes,
Gemma
Ideal for minor illness. Very impressed.
Efficient. No hassle at all. Saved me a trip to the doctor when I was exhausted from a flu and chest infection. I had some trouble with my health insurance number when signing up and am not sure what the issue was or how to resolve it but I was seen to almost immediately, the doctor was very helpful, and my receipt etc sent through almost immediately. I got a call from my nominated pharmacy 45 minutes later to say my prescription was ready. I wasn't sure where to find my sick cert so I emailed the info@, and got a response within the hour (and on a Sunday too). Couldn't ask for more when I'm sick!
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Hazel,
We’re delighted you feel the service is so beneficial! We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Andy
Fantastic efficient and thorough…speedy doctor appointment
Fantastic efficient and thorough experience. I knew what I needed and after questioning by the doctor she agreed and my prescription emailed to my chemist for collection 30 mins later. I would probably have had to wait til Wednesday at earliest for appointment with my own doctor- now I will be better by then. Couldn’t recommend highly enough.
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Jacinta,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Andy
Excellent Services
Excellent Services
The Doctor was very helpful,
Thank You
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Terence,
Thank you very much for such a great review! We work really hard to meet expectations like yours, and we love to hear your feedback.
Best wishes,
Eimear
I didn't feel any difference compared…
I didn't feel any difference compared to a doctor in his own surgery. He was very humain and professional. It was an amazing experience and an easy way to avoid lengthy Waite.
Thanks
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Khaoula,
Thank you for your review. We are so happy to hear that you had such a positive experience with the doctor.
Best wishes,
Eimear
Very pleasant experience
Doctor was very helpful and explained situation to me clearly
June 30, 2019
Unprompted review
Reply from videoDoc
Hi there,
Thanks for taking the time to leave such a great review. We are delighted to hear you are so happy with your experience.
Best wishes,
Eimear
Great service and a fantastic benefit…
Great service and a fantastic benefit of being a VHI member
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Shelena,
Thank you so much for your review. We really appreciate your feedback and are glad to hear you find the service so beneficial.
Best wishes,
Eimear
Super addition to VHI’s list of services
Fast, convenient and so easy to use once you have the VHI app downloaded. I would highly recommend the service and it is great to know it is there anytime I need it.
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Michelle,
Thank you very much for such a great review! We work really hard to meet expectations like yours, and we love to hear your feedback.
Best wishes,
Eimear
Very helpful service ,I would highly…
Very helpful service ,I would highly recommend
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Paula,
Thank you so much for your kind words.We really appreciate you taking the time to share your opinion of the service.
Best wishes,
Eimear
Loved how it takes the hassle out of…
Loved how it takes the hassle out of going to the doctor!
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Florian,
Thank you for leaving your review, we are delighted to hear that you find the service so convenient.
Best wishes,
Eimear
Reply from videoDoc
Hi Tagliaferri,
Thank you for taking the time to leave a review. We are glad you found the service so convenient!
Best wishes,
Eimear
Excellent service
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Nabil,
Thank you so much for your review. We really appreciate your feedback and are glad you like the service.
Best wishes,
Eimear
Excellent service
Amazing service on a Saturday when my own GP is closed. Really helpful and honest doctor I will definitely use the service again... Hopefully not too soon👍😊
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Sinead,
Thank you for leaving such a positive review, we are delighted to hear that you find the service so beneficial.
Best wishes,
Eimear
Doctor was brilliant
Doctor was brilliant, polite and sensitive, made me feel completely at ease. Brilliant experience, prescription sent to my pharmacy and was picked up within half an hour!
June 30, 2019
Unprompted review
Reply from videoDoc
Hi Jack,
Thank you very much for such a great review! We work really hard to meet expectations like yours, and we love to hear your feedback.
Best wishes,
Eimear
Reply from videoDoc
Hi Zita,
Thank you for your great review. We are so happy to hear that you had such a positive experience with the doctor.
Best Wishes,
Gemma
Reply from videoDoc
Hi Mary,
Thank you for your great review. We are so happy to hear that you had such a positive experience with the doctor.
Best wishes,
Eimear
Quick and easy and very affordable
June 28, 2019
Unprompted review
Reply from videoDoc
Hi Robert,
Thanks for your review. We pride ourselves on the care of patients in an efficient manner, so this is great to see.
Best wishes,
Eimear
Delighted with t efficient service and…
Delighted with t efficient service and prompt call back!!! Great to be notified when prescription is available!
June 28, 2019
Unprompted review
Reply from videoDoc
Hi Dee,
Thank you for your great review. We are delighted to hear you are happy with your experience, feedback from our service users is key to our continuing improvement.
Best wishes,
Eimear
Called on a sunday and was seen in 10…
Called on a sunday and was seen in 10 mins . Great service
June 27, 2019
Unprompted review
Reply from videoDoc
Hi Simon,
Thank you for your 5-star review. We really appreciate you taking the time to tell us about your experience.
Best wishes,
Eimear
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