Vidéotron Reviews 

No good service,bad employees and they don't care about their clients.i have major problems with my computer that is keeping me from working,they laught at me literally and every call is pre-recorded clearly they way they spoke to me they wouldn't care about my treatment.i pay more than 100$ each moth not not have a service,to not have perfetionalism and to not be able to work because of it .how do you want me to pay Videotron if i can't even work .call bell and its only because they can't in my region because for 65$ a month i would leave .btw i know Videotron has a bigger span of clients but they wau you're treating them it won't last forever.

What does 10+ years mean to Videotron?

Nothing at all I was never offert any special, gift or any thank. I was treated like a 6 month costumer all the way.

I had to pass every years at least 5 hours do bargains because they don't care of there costumer.

What are my expectation of being a trustworthy client ?

After 10+ years I expect respect, fast service, bonus and gift.

Why is that ? Simple fact that every business I am client do that give rabait without me asking. I bought a 47$ worth of blue cheese and he made me a deal to pay only 40$.

That how I expect to be treated after giving litteraly more than 10 000$ to a compagny.

If you are not affordable, don't do good deal, have really bad costumer service in all you branch "normal and business", that your service are bad.

For Internet you had 1GBs you said that not true. Its 900mbs down, 50mbs up that is for like 80-90$ month whene I can have 1000mbs up and down with E-Box for 70$ all included. And you say the modem/routeur ya on location with buy option and when I cut the service you said that not the case that I need to fully paid the thing.

What service I tried ?

Mobile normal/business
Internet ( the biggest one )

Where they good ?

Not for the price and all the pain using the online invoice you need to different accont and cannot have the same mail as username so its mindblowing. Sometime they don't send any invoice because there system are buggy and perception call you saying you need to pay.

Why did I stay 10+ years ? I didn't wantes to goes into all the pain and bad service. It took me more than 6 hours on the line only with Videotron on a 3 day periode to solve this I tried to leave before and never said last invoice they send a perception company with a invoice close to 1000$ to a client that gave them more than 10000$.

Finaly I pay all I am writting his after sending the last bill.

But this is not the END dealing with them I need to remove there SIM form my cellphone, after removing it physicaly form the phone its still in the phone memory I have fully reset the phone 2 time, reset the network 2 time. There is nothing working and Apple say its Videotron to repair it and Videotron say that Apple and I calling and texting them back and forth they playing ball and I am the ball. Pretty sure Apple are right that Videotron fault.

Etheir way none of them can solve it. I been on phone, at the store. I thing they just don't care because I am not a client anymore event if a was one that was with them for all that time.

I hate them, that the worse costumer experience of all my live. This company is rotten to the core they don't care about there old costumer they care only about making more money.

Don't take any of there service in today world there are many other place whit better lime E-Box faster, better and cheaper, Phonebox is the same thing.

But you need to go trought the pain they force you to endure yo quit so you don't wan to quit thats there tactic whene you are stuck with a none fully pay phone and router that alot of money to pay so you stay!

Good look dealing with this team and the mediocre company that Videotron is.

It’s not the first time my internet connection doesn’t work because the cable that connects outside my house breaks. They come to change but after 1 month the cable breaks again. I pay for my internet and I can’t use. The best thing is change company.

The wifi ALWAYS lags no matter what the speeds are terrible EVEN WHEN USING ETHERNET and the prices are ridiculous. Honestly, switch to Bell it is better in every way, shape and form.

Swapped from Bell early this month for price and speed, but within the first day the routers connection dropped every few minutes, which made working from home nearly impossible. I called them on multiple occasions and they (admittedly rudely) told me for weeks it would be fixed soon and that there was no need for a technician. When I asked for a date, they simply told me soon and had no fixed date. Now after a MONTH they admit they do need to send a technician out, but I have to wait at home between 7:30AM and 8:30PM. I can't even run errands. And now I have no Internet whatsoever, to which they told me to "Just wait." I should be working today!!! I cannot work and I have barely been able to get anything done for the month.

TL;DR: Just because it's cheaper doesn't mean it's better.

Overpriced arrs hols. Changed their phone messaging system to one that was utter crap. A PARTICULARLY bad feature (out of several,) is making you listen to the whole selection sentence without the ability to cut it short with your button push. What ARRS HOL designed that?

The worst ever communications company. They are thieves. I requested an upgrade of my phone based on a promotion . They took my IPhone 14 which I had a plan, They gave An upgraded phone, & they are charging me 900$ for the phone they took back which they should not have. Will be tasking legal actions. Do not trust them !!!!!!

Sébastien walked me through technical support. It didn't work while I was talking to him but he gave me the information I needed and by going back through the steps I managed to get my cable back up and running. Thank you!

Ported my number from Fido to Videotron and everything worked fine for a month. Then the number just stopped working. No explanation. No help. Radio silence. So I tried to port back to Fido and since the number was no longer accessible the port failed because you need to say YES to a text to the ported number. After many days and hours on hold I am still waiting for this number to become usable again. All of my accounts (bank, etc.) are unaccessible because this number is used to authenticate them. I will never use Videotron again.

I've been a Videotron customer for seven years, consistently opting for the US-Canada plan due to my connections across the border. Despite their competitive pricing in comparison to Bell and Rogers, my experience with Videotron has been highlighted by consistently poor customer service.

When they introduced Wi-Fi calling, it took them two years to activate it on my account, citing an error that was eventually traced back to my outdated SIM card. In August 2023, attracted by their advertised new plans offering more data at a slightly lower cost on cross-border plans, I decided to switch. However, this decision turned into a nightmare.

Upon receiving an email with a new contract password supposedly linked to my "street number and zip code," I discovered it didn't work, regardless of letter case. Despite my calls it was not fixed. It turns out they had completely botched the plan switch, downgrading me from a US cross-border plan to a regular one. This, unbeknownst to me, resulted in a significant increase in my monthly bill, soaring from $70 to $120-$140 monthly.

When I confronted them about the unexpected charges, they insisted it was the plan I had chosen. Frustrated, I highlighted the absurdity of willingly switching to a more expensive plan while maintaining the same usage pattern with he US. They refused to acknowledge their mistake and offered a mere $75 credit.

Attempting to cancel the service proved equally exasperating. Opting for cancellation led to endless hours on hold, conveniently extending beyond their service hours. Requests to speak with a manager are futile, as agents redirected my inquiries to meaningless discounts that, after taxes, ended up costing the same.

In conclusion, steer clear of Videotron. Their incompetence and lack of respect for customers make them a company to avoid, much like steering clear of fire.

the worst internet in canada, and very bad service.

Awful!! I stopped my contract with them cause at some point I had 3 lines under my name so I won't call monthly to ask why is my bill higher than it should. I went with another company so that texted me to return the phone or they will charge me 300$. I kept the phone thinking that they will deduct the amount as usual from my credit card but no I just received an email threatening to give my file to the collection if I don't pay 800$ that I don't understand why. They don't call and explain as professional the situation. They email invoices thinking the customer gets it. I actually don't get why do I HAVE TO PAY THAT AMOUNT AND WHY ARE YOU THREATENING INSTEAD OF CALLING. My kids have 3 lines with them still and I will ask them to change their company as well.
Very disapointed!!@videotron

Absolute dogsh*t service.

It's 2023. In a rich, western country.

Yet the network is still awful, packets get dropped, service cuts out randomly a few minutes at a time (fantastic if you're working remote or playing an online game).

I just came back from living 4 years in South America, and in almost all of the third world countries I was in, the internet quality was far superior to this.

It's really pathetic, considering how wildly expensive ISP services are in Canada in relation to the rest of the world, that our infrastructure and the quality of the service is so incredibly awful.

Of course, none of this will ever change, and these companies will keep gouging the middle class out of more of their income, while the CEOs pay themselves million dollar bonuses.

The whole Canadian telecom industry needs to be burned down and turned over to international players who have proven they provide better quality service, at better prices, everywhere else in the world.

Took 45 when I signed up. Took another 45 on November 1st when services were supposed to be set up. They have now refused to provide the service, and refuse to refund my money or send return labels. Now I have to dispute it with my bank.

Scummy company. Stay away.

Scammers at best! They overcharged me at a certain date and refused to refund me telling me it's not in their hands, rather the ''system''. The billing period and charge period are different.

blood sucker, once you sign a contract with them, you get prepared to be ripped off. I wish they can get out of the market asap.

Horrible rude service, then I told told them I am going to go to other provider, sales person just told me ok.
so I guess that's what I should do.

Regular use of roaming usualy It is blocked at 100 cad limit.This tme it was not.No notifications or warnings etc..bill is close to 2000 .00 for a 4 hours of use.
Good job
Thank you

I have been with Videotron for many years. When I first started with them the service wasn't great but I heard that Bell was worse so I stayed with them. For at least the last 5 years and probably more, the service has been excellent and my Helix equipment works very well. I just increased my internet speed to the max with the help of Luc. He was very patient and fine tuned it for me. Thanks Luc

Bad service..if you ever have their service make sure when you get out to take a letter from them that you owe them zero…more than a year after I moved out of their service they sent me a letter from collection that I owe them $47.00 !! It seems that they are going broke and started to generate whatever money they could from old accounts… my advice is stay away from this cheap company..