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Very bad experience.
The shop sent the wrong item, and when I tried to return it, they never responded to my emails. This is unacceptable.
The quality is really poor, and the product looks completely different from the pictures on the website.
!!!Do not buy from this online store. The customer service is a disaster, the quality is bad, and I lost my money.
Estafadores! no compré allí, me enviaron un pedido la ropa de mala calidad y de paso las tallas son completas, no dan ninguna opción para reembolso. esta fue su respuesta:Thank you for your message. We understand your position and regret any misunderstanding that may have arisen. However, we would like to remind you that, as indicated in the product description and in our terms and conditions of sale, returns are not accepted in this case, as this is not a standard product, but an item that is made to order, with specific characteristics selected by each customer.
Even though it does not have a personalized logo or name, this type of product is considered custom-made according to current e-commerce regulations and is therefore not subject to the right of withdrawal.
We regret that we are unable to offer a different solution in this case.
We remain at your disposal for any further questions you may have.
Kind regards,
Vielha.
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