Viing Reviews 276

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for being easy to use and navigate, making it simple for people from various locations to contribute to gifts and sign cards. Many highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and positive attitude in resolving queries and issues. The service is often described as excellent, with consumers appreciating the efficiency and smooth overall experience. However, some people mentioned experiencing long waiting periods for responses, leading to frustration when issues arose. There were also concerns about the reliability of withdrawals and the platform's responsiveness, with some reviewers reporting that their vouchers or funds were not processed as expected.

What people talk about most

Response time

People report ambiguous experiences with response time, with many customers praising the quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

User experience

Customers report positive experiences with user experience, finding the platform easy to set up and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the quick responses, friendly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially, I encountered a problem while trying to access the voucher since the original link wouldn't open. Fortunately, Johnny answered all my inquiries and provided a new link, which seems to work... See more

Company replied

Rated 4 out of 5 stars

Really struggling to pin them down at the mo, we have collected a significant amount and I’ve accidentally pressed withdraw so it’s in my wallet but it needs to be sent to my boss…I only have one da... See more

Company replied

Rated 5 out of 5 stars

Amazing company. So easy to use and allows people from far and wide to contribute to gifts and sign cards. Lots of options for different occasions like births, weddings, birthdays etc. What's even mor... See more

Rated 5 out of 5 stars

This company are just brilliant for their collection pots for any occasion. It is great you can ask colleagues internationally to contribute not just the UK and it's such a simple system to use. Onc... See more


Company details

  1. Web Collaboration Platform
  2. Greeting Card Shop
  3. Group Buying Service
  4. Money Transfer Service

About Viing

Written by the company

Group cards and gifts, made easy!

No more passing envelopes and cards around for people to chip in and sign.

Viing brings people together to celebrate that special occasion and make someone's day.

You can do it all and more easily online!

A one-stop, flexible service.
For any occasion.

There's nothing like a tangible card signed by everyone that cares:

👍 Physical Group Cards
Printed and Posted
👍 Physical Group Gifs
Send flowers, chocolates and more from our special Gift partners.
👍 Bank Transfers for ultimate flexibility

But for those wanting something instant - we do that too!

👍 Electronic Cards
👍 Electronic evouchers from a HUGE selection of retailers

For any occasion, leave the hard bits to us:
👉 Leaving cards
👉 Birthday cards
👉 New Baby cards
👉 Maternity leave cards
👉 Wedding cards
👉 Teacher cards
👉 Gift collections
👉 Retirements
👉 Engagements
👉 Sympathy & condolence cards
👉 Get well soon cards

Set up an occasion for FREE now!

Contact info

4.1

Great

TrustScore 4 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

The response from your agent was quick…

The response from your agent was quick but i am yet to see if the issue has been resolved. Also, it wasn't clear on the website what to do when a collection needs to be reimbursed.

January 29, 2024
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Reply from Viing

Thank you for leaving a great review!
If an occasion needs to be cancelled, we ask that organisers get in touch with us at team@viing.com so that we can arrange refunds of all contributions.
The team is always on hand for any questions.

Rated 5 out of 5 stars

So easy!

Really easy to set up and even sends reminders for the events you create! Good selection of cards for all occasions and venues to purchase vouchers/gifts from.

My go to app for all occasions! :) Highly recommended.

January 30, 2024
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Reply from Viing

Thanks so much for your lovely review!! Hugely appreciate it!

Rated 4 out of 5 stars

Used Viing twice now for work collections

Used Viing twice now for work collections. I love the flexibility of it in term of an e-card or physical card and link to presents as well as payment transfer.

My only issue with Viinh is the amount of commission taken. I feel like it too much. I'd also add maybe it was taking a commission at contribution point rather than at the end.

January 29, 2024
Unprompted review
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Reply from Viing

Thank you for taking the time to leave a lovely review. We certainly take on board the comment on the commission - it is worth noting that the fee is only when you select the bank transfer option, in order to help us cover transaction fees. We cover these fees when you select any other option; cards, ecards, gifts or vouchers. Charging at point of contribution would technically be better for us, but it would effectively remove the options where our service is free to use.
Hope that makes sense. Please do feel free to get in touch with us at team@Viing.com with more feedback. We would love to hear more.

Rated 5 out of 5 stars

I made a mistake with my order

I made a mistake with my order, contacted the team and they responded immediately. The whole thing was solved in under 24 hours, efficiently and pleasantly. Huge thanks to Johnny particularly. Great stuff.

January 25, 2024
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Reply from Viing

Will certainly pass on the feedback to our lovely Johnny, Thanks so much for the great feedback!

Rated 5 out of 5 stars

Very simple to use

Very simple to use. Using Viing to do a leaving collection is much easier than asking people for money.

January 9, 2024
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Reply from Viing

Thanks so much for leaving a great review. It's great to hear your feedback.

Rated 5 out of 5 stars

Why use Viing?

Viing an easy to use platform that you are in charge of, we've been using it since lockdown, hassle free way of doing collections/cards for all kind of occasions, you chose the card and monies are kept safe!

January 8, 2024
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Reply from Viing

Thanks so much for leaving a lovely review! It's great to hear we've made collections and cards easy for you.

Rated 5 out of 5 stars

Great Service

Easy to use. A great way to collect messages and financial contributions.

January 5, 2024
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Reply from Viing

Thanks so much for leaving a top review! We really appreciate it :)

Rated 5 out of 5 stars

Excellent system and customer service

The system is super easy to set up and for people to donate to, the customer service is excellent, fast, efficient and very helpful.

December 12, 2023
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Reply from Viing

Thanks so much for leaving a lovely review! We really appreciate it :)

Rated 5 out of 5 stars

Very easy to use this service

Viing is very easy to use and you have the option to contribute to the card and/or make a monetary contribution. The site is very intuitive so you can choose which route you would like to go down, which card you would like to choose (after the end date) and if you would like to send an e-card or physical card (both come at a small cost)

December 18, 2023
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Reply from Viing

Hi there, thanks so much for the feedback. It’s great to hear you’ve found our service easy to use!
We really value every customer and are hugely grateful to those that take the time to leave a review.

Rated 5 out of 5 stars
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Reply from Viing

Always great to hear from a satisfied customer. Thanks for leaving a review!
We endeavour to resolve all queries within 24 hours. More often it’s same day.

Rated 5 out of 5 stars

Very easy to use

Very easy to use, good selection of cards and gift vouchers.

December 29, 2023
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Reply from Viing

Thanks so much for your lovely comments and a top rating! The team all very much appreciate it! :)

Rated 5 out of 5 stars

A simple way to make collections a little easier

It is so easy to organise a collection for colleagues and the option to buy a gift on the site or have the money to spend on something else is great.
There are lots of different cards to choose from too.

December 15, 2023
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Reply from Viing

Thank you very much for taking the time to leave a 5* star review and for your comments. It’s really great to hear you’ve found the site easy to use.
We look forward to continuing to support your group occasions!

Rated 5 out of 5 stars

Swift and very effective customer service

Doing a class collection is always a big responsibility but I received swift and clear replies to my questions and was also offered solutions. When there was a possibility of a delay to the evouchers reaching me in time, I requested help and the issue was fixed within an hour. Excellent and very efficient customer service. Thank you so much.

December 19, 2023
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Reply from Viing

Thank you for taking the time to leave 5 star review! I'm so glad to hear you're happy with our service. Our small team is always on hand to help our customers however we can!

The Viing team

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