Viking Schweiz provided a great experience overall. The customer service, particularly with Mr. Barny, was impressive as he ensured I got everything I needed and even followed up with a call. The prod... See more
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Very nice customer service with Mr Barny, his support was amazing and he guides you well, and even called me back to make sure that I got all I wanted.
Company replied
Facilité de commande. Un peu cher sur certains produits par rapport à la concurrence. Livraison rapide.
Company replied
It would have been better if the order was sent on time :)
Company replied
Company details
Written by the company
Wo immer und wie immer Sie auch arbeiten - wir sind für Sie da! Als führender Experte für Arbeitsplatzlösungen wissen wir besser als jeder andere, dass sich die Art, wie wir arbeiten, im Laufe der Jahre verändert hat. Seit 1960 sind wir führend bei der Gestaltung von Arbeitsumgebungen. 1990 begannen wir unter dem Namen Viking Direct in Europa, Unternehmen bei der Umstellung von Papier auf Computer zu unterstützen, und wir sind nun in der neuen Ära des hybriden Arbeitens präsent. Wir möchten unsere umfangreiche Erfahrung nutzen, um Ihnen zu helfen, Ihr Geschäft zu verbessern! Ein sich ständig wandelndes Arbeitsumfeld hat uns schon immer dazu inspiriert, Veränderungen zu begrüssen. Wir sind uns der Bedürfnisse und Anforderungen unserer Kunden stets bewusst. Als Omnichannel-Unternehmen bieten wir für jedes Unternehmen die richtigen Lösungen. Sie wollen ein Unternehmen neu gründen und sind sich noch nicht sicher, was Sie dafür benötigen? Wir bieten Ihnen die Unterstützung, die Sie brauchen! Sie führen ein Grossunternehmen, das ein breites Sortiment anbietet? Wir haben für Sie vorgesorgt! Seit November 2021 sind wir Teil der RAJA-Gruppe. Die RAJA-Gruppe ist in 19 europäischen Ländern mit 3.000 Mitarbeitern tätig und ist Europas grösster Verpackungsvertrieb und spielt eine wichtige Rolle auf dem Markt für Bürobedarf und Möbel. Mit diesem Schritt stärken wir unsere Position auf dem Markt und sind für die Zukunft gut aufgestellt. Er markiert einen neuen Meilenstein auf unserem Weg zu einer modernen und zukunftssicheren Formel für alle Ihre Arbeitsplatzlösungen.
Die Vorteile von Viking
Written by the company
- One Stop Shop
- Alle Lösungen für Ihren Arbeitsplatz aus einer Hand.
- Viking One
- Unser exklusives Kundenprogramm für unsere Top-Kunden mit einem eigenen Service-Team und vielen Vorteilen.
- Attraktiver Prämien Shop
- Profitieren Sie von unserem Online Prämien-Shop - hier finden Sie eine Vielzahl an Gratisartikeln. Kauf mehr, bekomm mehr.
- Einfacher Rückversand
- 30 Tage Zufriedenheitsgarantie und kostenlose Rücksendung.
- Clevere Wahl
- Grosse Auswahl an qualitativ hochwertigen Eigenmarkenprodukten für den täglichen Bedarf am Arbeitsplatz zu unschlagbaren Preisen.
- Grossartiger Kundenservice
- Per Telefon, E-Mail oder Chat sind wir immer für Sie da. Service mit einem Lächeln.
Contact info
Sägestrasse 50-52, 5600, Lenzburg, Switzerland
- 0844 - 246 000
- kontakt@vikingdirekt.ch
- vikingdirekt.ch
4.5
Excellent
1K reviews
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to receive the order in time
It would have been better if the order was sent on time :)
January 9, 2026
Reply from Viking Schweiz
Dear Customer,
Thank you for your feedback. We apologize that the delivery was not on time and will do our best to ensure that your next order arrives promptly.
Best regards,
Your Viking Team
Reliable and Efficient Service
Shopping on Viking is always a positive experience. The website is easy to navigate, the product range is wide and well-organized, and deliveries are always fast and reliable. Customer service is responsive and helpful, and prices are competitive. Highly recommended for anyone looking for quality office supplies and professional service.
October 8, 2025
Reply from Viking Schweiz
Sehr geehrter Kunde,
herzlichen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten. Ihr Feedback ist für uns von grosser Bedeutung und trägt massgeblich dazu bei, unsere Leistungen kontinuierlich zu verbessern.
Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind. Dieses positive Feedback motiviert uns, auch weiterhin höchste Qualität und Kundenzufriedenheit sicherzustellen.
Sollten Sie Anregungen oder weitere Hinweise für uns haben, freuen wir uns jederzeit über Ihre Rückmeldung.
Vielen Dank für Ihr Vertrauen. Wir hoffen, Sie bald wieder betreuen zu dürfen.
Mit freundlichen Grüssen
Ihr Viking-Team
Reply from Viking Schweiz
Dear Customer,
Thank you very much for your positive feedback.
We are pleased that a suitable solution could be found and that it met your expectations.
Your satisfaction is very important to us, and we greatly appreciate the trust you place in our services.
Should you have any further questions or require assistance in the future, please do not hesitate to contact us.
Kind regards,
Your Viking Team
Reply from Viking Schweiz
Sehr geehrter Kunde,
vielen Dank für Ihre positive Rückmeldung.
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind.
Herzliche Grüsse
Ihr Viking Team
Impeccable
Facilité de commande. Un peu cher sur certains produits par rapport à la concurrence. Livraison rapide.
April 3, 2025
Reply from Viking Schweiz
Cher client,
Merci beaucoup pour vos excellents retours ! Nous sommes ravis que vous ayez trouvé notre service de commande facile et la livraison rapide.
Nous prenons également en compte vos remarques sur les prix et ferons de notre mieux pour continuer à offrir un excellent rapport qualité-prix.
Votre retour est grandement apprécié et restons à votre entière disposition pour toute question ou demande supplémentaire.
Cordialement,
Votre équipe Viking
Quick and responsable delivery of…
Quick and responsable delivery of demanded products
December 19, 2024
Reply from Viking Schweiz
Dear customer,
Thank you for your kind words and positive review. We’re thrilled to hear that you were satisfied with the quick and reliable delivery of your order.
Your feedback motivates us to continue providing excellent service. Should you have any further needs or questions, feel free to reach out.
We look forward to serving you again soon!
Best regards
Your Viking Team
Viking Schweiz provided a great…
Viking Schweiz provided a great experience overall. The customer service, particularly with Mr. Barny, was impressive as he ensured I got everything I needed and even followed up with a call. The products are nice, and the team is efficient. However, please make sure to include the invoice in the box next time.
November 2, 2024
Unprompted review
Reply from Viking Schweiz
Dear customer
Thank you very much for your kind review and feedback! We’re delighted to hear that you had a great experience and that we could assist you effectively.
Regarding the invoice, we’d like to clarify that invoices are always sent separately, as they are issued from a different location than where orders are processed. We appreciate your understanding, and we’ll continue to ensure your experience with us remains seamless.
Thank you for choosing Viking Schweiz, and we look forward to serving you again!
Best regards
Your Viking Team
Just perfect.
September 3, 2024
Reply from Viking Schweiz
Dear Sir or Madam,
thank you very much for your feedback on our customer service. We are very pleased and appreciate you taking the time to provide us with positive feedback.
Best regards
Your Viking Team
very nice and helpful on the phone
July 5, 2024
Reply from Viking Schweiz
Sehr geehrter Kunde,
vielen Dank für Ihr Feedback zu unserem Kundenservice.
Wir haben uns sehr darüber gefreut und wissen es zu schätzen, dass Sie sich die Zeit für eine positive Rückmeldung genommen haben.
Herzliche Grüße
Ihr Viking Team
Efficient and on time
July 29, 2024
Reply from Viking Schweiz
Dear customer,
Thank you for your positive review.
If you are satisfied, so are we. We will do everything we can to ensure that you continue to enjoy using our service.
Best regards
Your Viking Team
Es hat alles gut funktioniert
July 3, 2024
Reply from Viking Schweiz
Sehr geehrter Kunde,
vielen Dank für Ihre positive Rückmeldung.
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind.
Herzliche Grüße
Ihr Viking Team
Reply from Viking Schweiz
Dear customer,
Thank you for your positive review. We are pleased that you are satisfied with our service and packaging.
We assure you that we will do everything in our power to ensure that you continue to enjoy using our products and services in the future.
Best regards
Your Viking Team
I paid, but my order never arrived
I paid, but my order never arrived. Despite multiple contact attempts and order and payment confirmations sent over a week, I never received my order or reimbursement of the payment I made. Be careful, it might be a scam!
May 17, 2024
Unprompted review
Reply from Viking Schweiz
Dear customer,
Thank you for your feedback.
Unfortunately, the data you provided is not sufficient to locate your customer details. Therefore, please contact us personally. You can reach us by e-mail with the subject "Trustpilot" to kontakt@vikingdirekt.ch or by calling our customer service on 0810 955 012.
We are confident that we have a solution for you.
Best regards
Your Viking Team
Reply from Viking Schweiz
Dear customer,
Thank you for your positive review. We are pleased that you are satisfied with our service.
We assure you that we will do everything in our power to ensure that you continue to enjoy using our products and services in the future.
Best regards
Your Viking Team
very good service
April 18, 2024
Reply from Viking Schweiz
Cher client ,
Nous sommes ravis de votre feed-back et vous remercions pour votre excellente évaluation.
Meilleures salutations
Votre équipe Viking
Very nice customer service with Mr…
Very nice customer service with Mr Barny, his support was amazing and he guides you well, and even called me back to make sure that I got all I wanted.
March 6, 2024
Reply from Viking Schweiz
Dear customer,
Thank you for your feedback on our customer service and our employees.
We are very pleased and appreciate you taking the time to provide us with positive feedback.
Best regards
Your Viking Team
new customer registration not successfull
As a new customer, I was unable to complete the registration process and my credit card information was not accepted without an error message. Very strange behaviour with such sensitive data. I will refrain from making any further purchases.
February 8, 2024
Unprompted review
Reply from Viking Schweiz
Dear customer,
thank you for your feedback.
We apologize for any inconvenience this may have caused. Unfortunately, you have not provided any contact details. We would therefore ask you to contact us. You can reach us by e-mail at kontakt@vikingdirekt.ch or by telephone on +41 844 246 000.
We are confident that we can help you further.
Best regards
Your Viking Team
Reply from Viking Schweiz
Dear customer,
We appreciate your feedback and thank you for your great review.
However, we regret that we do not seem to have fully satisfied you. We assure you that we are doing everything we can to earn the missing star.
With kind regards
Your Viking Team
Nice people
Nice people, nice products, und good service, congratulations and thank you.
December 19, 2023
Reply from Viking Schweiz
Dear customer,
Thank you for your positive review.
We are pleased that you are satisfied with our service.
We assure you that we will do everything in our power to ensure that you continue to enjoy using our products and services in the future.
Best regards
Your Viking Team
Speditiver Ablauf.
November 24, 2023
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