Viking Garden Buildings Reviews 

342
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful office staff and knowledgeable sales team who guide them smoothly through the purchasing process. People reliably mention that the delivery crew arrives promptly on schedule and erects the garden buildings quickly and efficiently. Consumers consistently highlight the excellent overall quality and sturdy construction of the products received. However, some people mentioned occasional mistakes such as incorrect parts delivered, minor assembly adjustments needed, or disagreements over base suitability. A few reviewers experienced minor operational inconveniences with windows or latches after the installation setup was fully completed.

What people talk about most

Service

People report high satisfaction with the service from initial inquiry to final installation. Customers praise... See more

Staff

Customers had positive experiences with staff, highlighting helpful and knowledgeable assistance from sales... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their purchases.... See more

Product

Consumers find the product to be of exceptional quality, expressing high satisfaction and praise for the... See more

Delivery service

Clients share satisfaction regarding the delivery_service, noting that drivers arrive promptly and provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial visit to the sales yard with the extremely knowledgeable sales lady to the install, a very straightforward process. No upselling, no pressure to purchase something we didnt need, just goo... See more

Rated 5 out of 5 stars

From initial enquiry and viewing display we were able through helpful staff to choose a shed to meet our requirements. The price and quality were spot on far better than other manufacturers. It was im... See more

Rated 5 out of 5 stars

Absolutely superb service from start to finish.Friendly and approachable team.The shed is excellent quality(our family have used this company for years and have never had an issue.The fitters were ver... See more

Rated 5 out of 5 stars

This is the third shed that we have had from Viking - the other two lasted for thirty two years, c16 years each. The men who came to dismantle the other shed and erect the new one were brilliant and a... See more


Company details

  1. Shed Builder
  2. Carpenter
  3. Garden Building Supplier

Written by the company

Our Family Business - Viking Garden Buildings is renowned within Staffordshire, Cheshire, Shropshire and well known beyond for our high quality, handmade timber buildings. Manufacturing all types of garden building - Sheds - Summer Houses - Garden Rooms - Garden Offices - Garden Gyms - Man Caves - Garages & Bespoke Buildings. We only use premium grade Scandinavian timber in our construction process, this is slow grown for extra strength and durability. A Tanalising process further protects the wood and means we can offer all customers a 15-year guarantee against fungal rot and insect infestation for total peace of mind. With over 40 years of experience in Manufacturing garden buildings under our belt, we continue to find better solutions and develop innovative designs. Our heavy-duty designs have already proven the test of time with customers returning for a replacement shed after 2 or sometimes 3 decades. Viking have the building to suit your needs, that really will live up to your needs, we promise - you won't be disappointed!


Contact info

4.9

Excellent

TrustScore 5 out of 5

342 reviews

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1-star

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Replied to 100% of negative reviews

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4.9

All reviews

(342)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

New shed

Excellent service from ordering to installation all done has agreed .
Thankyou to the ladies in the office & Russ & Dave.
👍

October 21, 2025
Rated 5 out of 5 stars

Viking is an excellent company - 5*+

This is the third shed that we have had from Viking - the other two lasted for thirty two years, c16 years each. The men who came to dismantle the other shed and erect the new one were brilliant and also friendly and helpful in moving heavy items and completed the work in little over an hour. The quality and appearance of the shed inside & out is excellent.

October 14, 2025
Rated 3 out of 5 stars

Very poor aftercare sales customer service

I cannot complain about the quality or build of the shed but then again having spent close to £3k you would expect this. What was really disappointing was the lack of aftersales care. I’d spoken to Viking several times before purchasing the shed about the site and placement of the shed which was on soft sloping ground. They advised me to purchase a base which they advised me would address this problem. However what I didn’t realise until the shed was built was how significantly it lifted the shed. I was concerned not only that the height of the shed might breach building regs as it was located next to my neighbours boundary but also that there was huge step up to get into the shed. So I couldn’t wheel my lawnmower into the shed and simply getting in and out of the shed was difficult. I contacted Viking times to try and see what could be done but they just ignored me. Eventually (I believe the owner) said he’d come out personally and try and build some kind of step but again never did. This has been extremely stressful particularly as I have a £3,000 shed that I couldn’t use. Fortunately, another workman offered to build me a step so I can at least get into the shed easier but I would not recommend Viking Sheds because of their lack of aftercare service.

August 20, 2025
Unprompted review
Viking Garden Buildings logo

Reply from Viking Garden Buildings

Hello Dave,
Thank you for your 3 star review. Although I do feel that some of your comments are a little unjust to post within a public forum so I'll correct them where it is necessary.

You purchased a building from us and I gave you advice about the types of bases that we offer. You sent across some pictures which we reviewed. I have copied and pasted my response to your email below:

"Hi Dave,

We have had a look at the pictures you kindly sent. The area looks fine in terms of the space for us to install, and for you to have around the outside of the building for maintenance and access. It’s really difficult to tell the slopes from a picture but it doesn’t look to be unlevel.

We would use a full soft ground base kit for your building so soil would be a suitable ground fro us to install this on. You can even the level out a little with soil if you wished too. This can help us to install the building closer to the ground which gives a more pleasing aesthetic.

Many thanks, Emily"

You then emailed further to confirm your order.When our installers arrived they discovered that you had built a full timber frame on the existing soil in your garden, which from photographs sent to us appears to be at least a foot from the ground in the front left corner. Because of the frame that you had built our installers were then governed by that height and had to install the soft ground legs on top of the base resulting in your building being elevated from the ground a considerable distance.

Had you followed the initial advice at the point of enquiry and simply left the ground conditions as they were or used a little soil to even the levels out slightly your shed would have been at the maximum a couple of inches from the ground. As we do have to work within the limits of our framed base kits. It is normal for these to be a few inches from the ground but we always aim to get them as close to the ground as possible during installation whilst still leaving you access for maintenance.

Had you not built the timber frame for your building to sit on, the step into your shed would have been marginal, a few inches at most, and you would not have had to have the building sitting so tall. It is unfortunate that you didn't send photographs of the changes you had made to your base prior to the installation date as I would have been able to advise you of the issues with your base at that point.

I believe James did offer you a few options including a discounted take down of the existing building, allowing you to rectify the base and then we re-install the building. A step would also have been an option but I believe James made you aware that that would have been a fairly steep step due to the timber frame that was built for the base and shed to sit on.

I believe that you were offered a good sales experience, a good quality product and ample advice and solutions after your purchase.

It is unfortunate that we could not rectify the problem that we had with your base. The frame base kits are a brilliant solution to anyone without a base, but we are governed during installation by the highest point which unfortunately in your case was the timber frame that you constructed after you sent me the initial photographs of your bare grass and soil.

If you would like any further help or advice, or experience a problem with your building please feel free to reach out and I will be happy to help!

Kind regards, Emily

Rated 5 out of 5 stars

Great service.

Viking Garden Buildings was very helpful and offered sound advice and solutions without the hard sell. Ordering was easy, our shed was made, delivered and installed 10 days after ordering. The fitters phoned on the morning of delivery to confirm their arrival time, arrived on time and installed without a fuss. A super local family business to deal with, perhaps not the cheapest but we are confident that we have bought well.
Thank you Viking. Will definitely recommend you.

August 6, 2025
Rated 5 out of 5 stars

Excellent shed

Excellent shed, great quality, friendly and knowledgeable staff, turned up and installed when they said they would. Not much more to say. 5 stars.

July 30, 2025
Rated 5 out of 5 stars

Perfect job

Turned up at 8:00 am and got the job done, enabling me to get on with my day. Perfect!

July 30, 2025
Rated 5 out of 5 stars

Exceptional quality and customer service

After searching for a new storage shed for our back garden, and receiving positive recos about Viking from friends who are long standing residents of Stafford, we decided to proceed. The whole process was smooth, efficient and communicated well from the beginning. The delivery/build team were punctual and worked quickly without cutting corners. We are exceptionally impressed with our overall experience and the look and qual of our shed. We elected to disassemble and dispose of our old shed as we felt the quote to include this from Viking was a little steep, we also realise there are similar cheaper new sheds to be found online, however, generally we find you get what you pay for and would not hesitate to recommend Viking.

July 21, 2025
Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish. Good advice when they initially came out. Staff extremely helpful and friendly on the phone. The day of the fitting was great, nothing was too much trouble for the fitters. Cleaned up after. Altogether extremely satisfied. The shed looks great and now I can get to everything.

July 8, 2025
Rated 5 out of 5 stars

Absolute delight - great team!

Absolute delight dealing with Viking - they do exactly what they say, everything is seamless and done in a very friendly way. Shed is great too! Have already recommended them to friends, and i look forward to my next purchase...

July 1, 2025
Rated 5 out of 5 stars

Great family business!

Great personal service during ordering process, very good communication and the guys that erected the shed were punctual, polite and efficient, though they forgot to bring the paint they dropped it off first thing the next morning.
Very happy with the shed and loving the lavender paint too!

June 17, 2025
Rated 2 out of 5 stars

When things go wrong don't make it worse.

I had previously bought a shed without any issues so ordered a Pent summerhouse with a ground screw base in September 2024 which was finally erected in October 2024
In March 2025 reported that the doors had shrunk to such an extent that they would no longer close.
After several emails finally their fitters came in May 2025 to fit a spacer to push the doors together. However this resulted in there being gaps to the top of the right hand door and frame visible inside, and unequal door hanging.
The fitters reported that the door frame had moved and that there was an approximate 10mm warp in the frame.
There followed a heated telephone conversation with the business' owner, first with the fitters who told him about the warped frame and then with me concluding that he was unwilling to proceed further and replace the defective door frame and that ‘my building meets the (high) standards of Viking Garden Buildings'. I am now left with a door frame which is pulling apart, gaps in the frame and door and an uneven door hanging.
I emailed Viking subsequently and have heard no further.
You can't sue nothing even if the product breaches the Consumer Rights Act 2015.

May 28, 2025
Unprompted review

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