because of the delivery i need to give 2 points....look like DHL didnt make it for the second to bring my package. The app show in delivery since yesterday but when its close to me looks like thery... See more
Company replied
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See what reviewers are saying
The products are high quality, with clean ingredients — which is so difficult to find in sports nutrition and supplements. I don’t want to put extra artificial ingredients into my body, and Vilgain de... See more
Great variety of products, minimal design and good quality. The nut butters really have taste even without salt - which means that the nut itself was of good quality. The goodies I ordered are all wi... See more
High quality, natural, healthy, specialised & tasty products which are difficult to find elsewhere if at all. No seed oils! Only Paprika flavoured olive oil chips in Europe.
Company details
Written by the company
Wir stellen unsere eigenen natürlichen Nahrungsmittel, Supplements und Bekleidung her. Unsere Mission ist es, hochwertige Produkte auf den Markt zu bringen.
Contact info
Kolonnenstraße 8, 108 27, Berlin, Germany
- support@vilgain.de
- vilgain.de
4.6
Excellent
1K reviews
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No customer service response
I placed an order on January 1st which took two weeks to arrive. When it did arrive the box was in bad shape and thankfully most of the products were intact, but one jar of nut butter had opened enough that oil spilled over all the contents. It was a quite a mess to clean up. I wrote to the company a week ago to request a refund for the damaged product and have heard nothing at all. I will not order from them again and would warn others that their customer service is non-existent.
January 15, 2025
Unprompted review
Reply from Vilgain
Hello,
We are truly sorry to hear about your experience with your recent order, and we sincerely apologize for the delay in responding to your message.
We’re currently handling a higher volume of inquiries, but we’d be happy to look into your situation and resolve it by processing a claim for the damaged item.
Could you please share your order number and any additional details with us?
Thank you for your patience, and we deeply apologize for any inconvenience caused.
Best regards,
Katka - team Vilgain
The chocolate flavour tastes delicious
The chocolate flavour tastes delicious, I love it!
July 28, 2023
Reply from Vilgain
Hello Anupam,
We deeply regret any inconvenience or disappointment this may have caused you. We understand how frustrating it can be to receive an incomplete product, and we want to assure you that we take this matter very seriously.
We have sent you our sincere apologies via email and a discount code, that you can use for your next purchase.
We look forward to exceeding your expectations in the future.
Best regards,
Lukas - Vilgain
Amazing products and very nice and…
Amazing products and very nice and professional customer service. I really like the protein shake. 👍👍👍💯
April 25, 2023
Unprompted review
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