Villagecandleaddicts Reviews 16

I have been a huge fan of Bath and Bodyworks since my daughter introduced me to it in 2014 in New York. The last 11 yrs i have had to source my obsession from Ebay or Next. The price of it has gradually shot through the roof! I was delighted to have discovered Village candle addicts and placed an order. Received within a few days and so much cheaper than other retailers. Beautiful body lotions of scents i had never previously seen before. Just ordered another lot to put away for Christmas for my daughter. Sad to see many poor reviews as my experience so far has been excellent. If the next order arrives with no probs they will be my go to place for B+BW

2nd order from this company in the last few weeks.
They have a great selection of candles and other home fragrance.
Parcel arrives within 48 hours.
Excellent service.

Fantastic company. Used 2 years in a row for Christmas gifts. Bought loads of bath and bodyworks items. Very happy with selection and prices. Super fast delivery. They even upgraded my delivery to next day for free. Thankyou

Incorrect item received and ignores emails to resolve it

3 times I have received the incorrect items, the past two times I kept the items and then re ordered the items I originally wanted costing me more money. The 3rd time this happened I have been trying to contact for almost two weeks with no response after I have reached out and sent photos of the incorrect item leaving me now out of pocket with an item that won't be used.

My candle was never delivered to my address just dropped somewhere on the farm by their courier.
My address is so clear Orchard Cottage yet I never received it.
No sorry we will replace it.. the worst customer service ever!!!
Please do not buy from this company avoid at all costs.

Absolutely disgusting!!!!

Only sent half my order. Don’t respond to emails. Terrible customer service.

Each time I've ordered the items have arrived well packaged and quickly. It's great value and has a huge range of Bath and Body works.

This company is the absolute best ,everything i order arrives really fast ,and there bath and body works range is amazing love love love this place ,if anybody loves there candles and bath and body then this place is no 1 on my list

Awful company and won’t be ordering again! They sent me the wrong candle and exactly the same one as I ordered last time. They won’t resolve this and just ignore emails. When items are delivered they are late and always open and damaged. I’m not made of money but they won’t resolve issue and just ignore my numerous of emails sent. I’ll be sure to be letting everyone know on Instagram, Facebook etc about this terrible company. Complete scammers!

I placed an order with VillageCandleAddicts on 23 March and had a shipment notification the following day. So far, so good.
However, when the parcel hadn't arrived by the following Friday (31 March), I used the tracking number provided, and the tracking site said it had been delivered on Monday 27 March. There were no details provided, no photograph or anything. I immediately checked with neighbours (we often take in parcels for each other and are quick to get them to each other); of course they hadn't received anything. I checked with my building's reception, nothing had been delivered there for me.
I had done all I could. So I quickly sent a friendly and polite email to Village Candle Addicts explaining all of the above and asking if they had received any proof of delivery so I could try to work out where the parcel went.
No response.
Sent another email on 4 April.
No response.
Followed up a third time on 7 April.
No response.
Sent a final email on 13 April expressing my disappointment and advising that I would have to dispute the charge. This one got a response. Their initial message (which arrived the same day) was apologetic and gregarious, promising to look into the matter.
However, their follow-up email on 14 April seemed to have been written by another person entirely. They told me first that they only check email 2-3 days a week (I wonder if they meant "2-3 weeks a month"), and that the parcel had in fact been delivered to me and left outside my door, offering to provide proof. I said it wasn't delivered and that I'd asked for proof two weeks ago, and that my first email clearly hadn't been read. Their response: "It has been read thank you here’s your proof". The proof (a photo) was of the parcel outside some other door, not mine. So I said "That's not my door". Their response:
"Hey
Maybe it’s not might be your neighbours but it’s your Proof of Delivery and your case is now closed.
May I suggest you pop out and check with your neighbours u can see from the Photo where it is. Also please check any other doorways.
Have a good weekend."
"Maybe it's not" my door?! Wow. Suggesting measures that I already told them I'd taken in my first (still clearly unread) email? Cool. Deciding that as long as a parcel has been delivered to someone somewhere that's a case closed? Slow clap.
So, long story short, you can take a gamble on these guys. But God help you if your parcel is delivered elsewhere, or you need any kind of customer service. You'll be treated with suspicion and hostility, and you won't be getting your items or your money back.

I placed an order and changed my mind and cancelled/sent an email less than 10 minutes later. It was completely ignored and the order was shipped. I sent another email pointing this out but received no acknowledgement so I can see there is no point returning the goods as I would have to pay and it’s unlikely I would get a refund 😡

Ive always used this website to order my candles and bath and body work treats, can honestly say I will do so again and again. Never ever had a problem with business, owners or my purchases. Mind you Ive never had a gift from them, but hey ho. Great prices too, much cheaper than NEXT or ppl selling on ebay or amazon. Thanks yet again to Heather and Jennie. xx

I came across this wonderful website looking for Bath & Body Works items online and I got exactly what I needed. As always, skeptical of purchasing on websites but this is 100% legit with a fast secure service.

I am very happy with my order of rare American branded items which are absolutely lovely. The postage service was a great price, Parcel2Go & YODEL Delivered my parcel successfully within a few days of my order. I will definitely be back to buy more treats soon!

Thank you, I am grateful for the extremely positive online shopping experience.

I really like Bath & Body Work products so was really pleased to see a UK stockist and delivery in the UK. First order - perfect which made me very excited for the second order which included a gift. The gift candle arrived with no wicks on view, as if they’d been snipped. I gave this company an email and they responded saying the cold can do it. I gave this gift and my friend tried to light it as she loved the smell. However, upon lighting it, the melted wax pooled around the flame and extinguished it. I emailed to return it as clearly wasn’t able to use it but because I had lit the candle, I’d “gone against their terms and conditions”. How can you know if something is faulty until you’ve tried it? In this case, it’s to light the candle? They’ve been extremely unhelpful in trying to provide a positive customer experience or service and for that - it’s 1 star and never to use them again and I suggest you don’t either. Shocking display of behaviour from a supposed small business who should be trying to retain its customer. Cheers Heather and Jennie.