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Villanovo Reviews 137

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the incredible staff, highlighting their helpfulness and attentiveness. The booking process is frequently described as easy and efficient, and many people appreciate the excellent locations of the properties. However, some customers were not happy with the response time, mentioning slow or inadequate communication. A few other people also felt that the service was disorganized and inefficient, leading to unresolved issues and a lack of accountability.

What people talk about most

Service

Users describe positive interactions with service. Many customers highlight the good information, prompt... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team's professionalism,... See more

Location

Clients share positive opinions on location. Many reviewers praise the amazing views and the perfect location... See more

Booking process

Reviewers mention positive feedback about the booking process. Many customers found the booking and payment... See more

Response time

Consumers find response times to be ambiguous. Many reviewers praise the quick and professional responses,... See more

Based on these reviews

Rated 5 out of 5 stars

We’ve just returned from my 50th birthday celebrations at Villa Lauryn in Marrakesh. Wow, where do I start….. The villa is out of this world from start to finish the service was amazing, the staff wer... See more

Rated 5 out of 5 stars

We had a great experience with Villanovo in Provence , France ! Booking and payment were super easy. The house was beautiful and perfect for a family holiday. We really loved it! The local concierge t... See more

Rated 5 out of 5 stars

I rented, though Villanovo, Villa Dar Challa in Marrakesh for 8 days /late a July 2025. Villanovo for did an excellent job. Dar Challa is a really nice property; services were superb; food exquisite... See more

Rated 5 out of 5 stars

I am very impressed by the team members that has helped us book the property of our choice. They have been incredibly helpful and understanding about how important this trip is for us all. In partic... See more


Company details

  1. Holiday Home
  2. Cabin Rental Agency
  3. Group Accommodation
  4. Travel Agency
  5. Vacation Home Rental Agency
  6. Vacation Rental

About Villanovo

Written by the company

Logo Villanovo

WHO ARE WE ?

Villanovo is a travel agency specialising in tailor-made rentals of villas, chalets, and riads in dream destinations.

We have carefully selected the most beautiful holiday homes where you can create unforgettable memories. Located in the most sought-after spots with exceptional settings, each of our properties offers high-end amenities and services, ensuring bespoke holidays that combine comfort and luxury.

Before and during your trip, our dedicated concierge service is at your disposal to make your holiday an experience that reflects your vision, as perfect as you had imagined.

RENT A VILLA WITH VILLANOVO

Discover our exceptional villas nestled in the world's most beautiful destinations.

In Europe: Explore stunning villas in Spain, whether in Ibiza, Majorca, or along the Costa Brava. Alternatively, opt for a holiday home in France, choosing from the tranquil landscapes of Corsica, the charm of Provence, or a cozy chalet in the Alps. Italy, Portugal, Croatia, and Greece also offer incomparable options.

In Asia: Bali in Indonesia is a dream destination, as are Thailand and Sri Lanka, where luxurious villas await to make your stay unforgettable.

In Africa: Experience the unique charm of Morocco with villas in Marrakech and Essaouira, or escape to Mauritius and the Seychelles for a luxurious retreat surrounded by nature.

In the Caribbean: From paradisiacal beaches to vibrant culture, discover exclusive villas in the Dominican Republic, Martinique, and beyond.

In North America: Whether drawn to the United States or Mexico, you'll find splendid villas perfect for a luxurious getaway.

TRAVEL BOOKS

Villanovo offers exclusive travel books where you can uncover our top recommendations for restaurants, shopping, and activities. These guides will help you explore our destinations authentically, immersing you fully in their local culture and atmosphere.

LUXURY MAGAZINE

Villanovo also publishes a luxury travel magazine that regularly features exclusive holiday experiences and advice, cultural immersions, and insights into exceptional villas and unforgettable stays around the world.

Luxury and charm guaranteed

Selection of orignial and upscale luxury properties

Our catalogue of luxury villas, extraordinary houses, charming riads or high-end chalets have been carefully selected because each of these properties offers a unique experience, a fabulous setting, a particular charm or an exceptional luxury.

Contact info

Promotion box for Villanovo

Summer Holidays 2026

Ibiza, Île de Ré, Corsica, Morocco... Book your villa for 2026

4.6

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Staff!

Easy booking. Kind welcomes and check ins to ensure everyone is having a nice time. Truly enjoyed the experience and would book through Villanovo again.

CB

March 22, 2026
Rated 5 out of 5 stars

I had such an amazing experience with…

I had such an amazing experience with Villanovo.
They took care of everything from the moment we landed to the moment we left, making the whole trip completely seamless.
The chef was incredible, the staff were wonderful, and our driver around Marrakesh was simply the best.

April 11, 2026
Rated 5 out of 5 stars

Good service and reliable

Good service and reliable

April 3, 2026
Villanovo logo

Reply from Villanovo

Dear Jose,

Thank you for your feedback. We are pleased to hear that you found our service reliable and of good quality.

We wish you a wonderful stay in Marrakech. Our local concierge team will be happy to assist you with any arrangements you may need.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Good information and response to…

Good information and response to questions

March 10, 2026
Villanovo logo

Reply from Villanovo

Dear Andre,

Thank you for your feedback. We are pleased to hear that you appreciated the quality of the information provided and the responsiveness of our team.

We wish you a wonderful stay on the Costa Brava. Our concierge team will be happy to assist you with any arrangements you may need.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Marc Sifre was extremely helpful.

Marc Sifre was extremely helpful.

March 5, 2026
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Reply from Villanovo

Dear Philipp,

Thank you very much for your kind feedback. We are delighted to hear that Marc was extremely helpful throughout your booking experience.

We wish you a wonderful stay. Our concierge team remains at your disposal to assist you with the organisation of your stay.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Overall great experience and great…

Overall great experience and great service! Everything was smooth and the service exceeded my expectation especially from Marc my contact at villanovo.

February 26, 2026
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Reply from Villanovo

Dear Maria,

Thank you very much for your kind feedback. We are delighted to hear that your experience was smooth and that our service exceeded your expectations.

Marc will be very pleased to know that his support made a difference during your booking.

We wish you a wonderful stay in Andalusia, and our concierge team remains at your disposal to assist you with every detail.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

I’m not young

I’m not young , nor an avid computer user, however for this my 80 birthday party , they where outstanding in helping me with the rental of Villa Haby in Marrakech ♥️also with payments , the co . Villanovo deserves a 10 🌟 for making me feel happy and safe . Yours truly Kiki 🌷🌷🌷🙏

February 25, 2026
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Reply from Villanovo

Dear Kiki,

Thank you so much for your heartfelt message. We are truly delighted to have been able to assist you in organizing such a special occasion as your 80th birthday at Villa Haby in Marrakech.

Your kind words mean a lot to us, and we are especially pleased that our team made you feel safe, supported, and happy throughout the process.

We wish you a wonderful celebration in Marrakech, and our concierge team remains at your disposal for anything you may need.

Warm regards,
The Villanovo Team

Rated 5 out of 5 stars

Best website and support staff

Your website is easy to use and certainly the one with the most choice and easy to put preferences in and refine choices.
My queries were answered promptly by Ysaline Gersan and she was of great assistance during the booking process.

February 14, 2026
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Reply from Villanovo

Dear Peter,

Thank you very much for your detailed and kind feedback. We are delighted that you appreciated the ease of use of our website and the wide selection of villas available.

We will gladly share your compliments with Ysaline, who will be very happy to hear them.

We wish you a wonderful stay in Mauritius, and our concierge team remains at your disposal for any further assistance.

Kind regards,
The Villanovo Team

Rated 3 out of 5 stars

We booked several times with Villanovo…

We booked several times with Villanovo already. Unfortunately the Start this time was a bit disappointing since we didn‘t hear something for quite some time. Only when we contacted Riad directly the service became the quality we were used to get. From then on 5 Stars, before 2 Stars.

February 4, 2026
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Reply from Villanovo

Dear Jürg,

Thank you for your loyalty and for sharing your feedback. We sincerely apologize for the delay in our communication at the start of this booking; this does not reflect the standard of service we aim to provide. We are glad that your contact with Riad has been positive.

We wish you a wonderful stay in Morocco. Our concierge team remains at your entire disposal to assist you with every detail.

Best regards,
The Villanovo Team

Rated 5 out of 5 stars

Great Customer Service

Easy enough to book with, considered all of our requirements

January 23, 2026
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Reply from Villanovo

Dear Antonia,

Thank you very much for your kind words. We are delighted to hear that our team was able to consider all of your requirements and make the booking process smooth and easy.

We wish you a wonderful stay in Corsica, and our concierge team remains at your disposal for any further information or special requests.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Honest pricing

Honest pricing. Must cheaper than other website for the same Villa. But not as many choices.

January 14, 2026
Villanovo logo

Reply from Villanovo

Dear Robert,

Thank you for your feedback. We are glad to hear that you appreciated our honest pricing and found our rates competitive for the villa you booked.

We also take note of your comment regarding the range of options, and we thank you for sharing it. We will keep it in mind as we continue improving our offer.

We wish you a wonderful stay in Portugal, and our concierge team remains at your disposal for any further information or special requests.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

We had a wonderful experience with Villanovo agency.

We had a wonderful experience with Villanovo. From the very first contact, the communication was professional, clear, and extremely helpful. The villa was exactly as described, beautiful, clean, and perfectly prepared for our stay.

The team was always available, responsive, and made sure everything went smoothly, which gave us complete peace of mind during our holiday. We truly appreciated the attention to detail and the high standard of service.

We would gladly book with Villanovo again and highly recommend them to anyone looking for a reliable and high quality villa rental experience.

January 12, 2026
Villanovo logo

Reply from Villanovo

Dear Majda,

Thank you very much for your kind words and for sharing your experience. We are delighted to hear that your stay in La Plagne met your expectations and that the villa, as well as our services, contributed to a relaxing and memorable holiday.

We truly appreciate your feedback regarding our team’s responsiveness and attention to detail. Your satisfaction means a lot to us.

We would be happy to welcome you again in La Plagne or in one of our other destinations, and we sincerely thank you for your recommendation.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

As a start dealing with villanovo was…professional

As a start dealing with villanovo was safe and professional.
The villa they selected for me based on my budget and needs.
Family had a great vacation in the villa, the staff was very kind and respectful. The chef cooks nice breakfast and chicken tagine. Everything was tidy in the house everyday, they change the towels in the bathrooms everyday, although some were not used yet.

I dont remember how i came across villanovo but it was from my website searches. Glad i found them.
Payment was smooth, and my security deposit was refunded in less than a week.

December 30, 2025
Villanovo logo

Reply from Villanovo

Dear Salem,

Thank you very much for your kind and detailed feedback. We are delighted to hear that you and your family had such a pleasant stay in the Villa Palmita.

We truly appreciate your comments about our local concierge team and the quality of the services provided throughout your holiday. We are also glad that the booking process and the refund went smoothly.

We would be delighted to welcome you again very soon for another memorable stay in Marrakech or in one of our other destinations.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Very professional

I had a fantastic experience booking a vacation rental through Villanovo. The response came almost lightning fast. I received all the information very quickly, and the communication was very professional. Thanks, Marc, for everything.

November 18, 2025
Villanovo logo

Reply from Villanovo

Dear Hilde,

Thank you sincerely for your message and your kind words. We are delighted to know that your booking experience was smooth, and that Marc’s responsiveness and professionalism were helpful in preparing your upcoming stay in the Algarve.

Our local concierge team remains at your disposal for any additional requests you may have before or during your trip.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Well organized and quick response

Well organized and quick response

November 16, 2025
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Reply from Villanovo

Dear An,

Thank you for your feedback. We are delighted to hear that you appreciated the efficiency of our local concierge teams during your stay in Mauritius.

We would be pleased to welcome you again very soon, under the Mauritian sun or in one of our other destinations.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

This is the second time I am renting a…

This is the second time I am renting a villa via Villanovo.
They are very responsive and helpful.

November 12, 2025
Villanovo logo

Reply from Villanovo

Dear Juergen,

Thank you sincerely for your message and for choosing Villanovo once again. We are delighted to know that our team’s responsiveness and support continue to meet your expectations.

We would be pleased to assist you again for a future stay in one of our destinations.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Several experiences with Villanovo!

Several experiences with Villanovo!
Always very happy either their professionalism, the quality of the properties and the concierge service
Thanks!!!!

August 18, 2025
Unprompted review
Villanovo logo

Reply from Villanovo

Dear Amélie,

We sincerely thank you for your message and for your continued trust over your various stays with Villanovo. We are delighted to know that our professionalism, the quality of our properties, and the attentive support of our concierge teams have consistently lived up to your expectations.

We would be delighted to welcome you back very soon for another refined escape in one of our destinations.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars

Cathy…

A really easy to navigate website with good descriptive detail on villas available for rental. The booking process was easy to follow and any questions we had were answered immediately by the concierge, who was very polite and friendly. The villa we chose, Villa Osorio in Corsica was absolutely fantastic, even better than the photos on the website, and had everything we needed. Fabulous infinity pool and outdoor dining area, great views over the sea and very private. We also had use of the linked 5* Maquis Citadel hotel facilities for free, every useful as our return flight wasn’t until the evening but we were able to use all the hotel facilities for the day without extra cost. We have already recommended the villa to friends and would certainly return or look for other villas to holiday in via the Villanova website.

September 21, 2025

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