vilno.co Reviews 

135
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

Good quality, worth the price, quick delivery. Relieves back pain from sitting in regular desk chair—if you put weight on shins. Can make back pain worse if used improperly (problem when I turn to cha... See more

Rated 5 out of 5 stars

As a co-founder of Vilno, I want to assure you that here we're trying to maximize our client's happiness by improving sitting posture, better spine health & productivity through the power of... See more

Rated 1 out of 5 stars

Ordered a footrester 2.0 via their kickstarter. Never received a shipping confirmation and all attempts to contact via email have been ignored. On their kickstarter they encourage folks to email them... See more

Rated 5 out of 5 stars

The Vilno kneeling chair provides excellent support for my hips while promoting good posture. I also love the rocking motion, which helps me stay alert and focused. As someone who spends a lot of time... See more

Company details

  1. Office Furniture Store

Written by the company

vilno.co is a family-run company dedicated to improving sitting posture, better spine health & productivity through the power of active sitting on the rocking kneeling chairs! Our brand of gorgeous ergonomic kneeling chairs was created in 2020. We sit all day. That's why we care about the back feeling! Since 2020 we received a lot of stories that this ergonomic home&office kneeling chair is life-changing!


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3.5

Average

TrustScore 3.5 out of 5

135 reviews

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3.5

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(135)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I was hesitant to order Vilon chair and…

I was hesitant to order Vilon chair and thought it wouldn't work but surprisingly it's actually really nice! My husband uses it throughout his day working at the computer. He switches He between this and a regular chair. He has found that he hasn't been struggling with neck tension as mush and is happy with it. Definitely recommend!

September 12, 2023
Unprompted review
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Reply from vilno.co

Hello!


We appreciate your initial hesitation and are thrilled to hear that your experience with our Vilno chair has been a pleasant surprise!

It's fantastic to know that your husband has been enjoying it during his workday and that it's helped alleviate neck tension. We designed it with comfort and support in mind, and it's great to see it making a positive impact.

Thank you so much for recommending us. If you ever have more feedback or questions in the future, please feel free to reach out. We're here to ensure your continued satisfaction with our products.

Thanks for choosing Vilno, and we hope your husband continues to find comfort and relief while using our chair!

Best regards,
VILNO

Rated 2 out of 5 stars

Not impressed

Box arrived crushed and ripped. Chair is not sturdy, I don’t expect it to last very long.

August 15, 2023
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Reply from vilno.co

Hello!

We're deeply sorry to hear about your disappointing experience with the delivery and the quality of your kneeling chair. Your feedback is important to us, and we take this matter seriously as we continuously strive to improve our products and services.

First and foremost, we apologize for the condition of the box upon arrival. We understand that receiving a damaged package can be frustrating and certainly not the experience we aim to provide. We will investigate this matter further with our shipping partners to prevent such issues in the future.

Regarding the sturdiness of the chair, we genuinely appreciate your honesty. We aim to provide products that are both comfortable and durable, and it is clear that we have fallen short of your expectations in this regard. We will review the quality of our kneeling chairs to ensure they meet the standards we aim for.

Your feedback serves as a valuable source of insight, and we want to make this right for you. Please reach out to our customer support team so we can assist you with a return or exchange for a chair that meets your expectations. Your satisfaction is of utmost importance to us, and we want to ensure you have a product that you can rely on.

Again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding as we work to address these issues. We are committed to providing you with a better experience in the future.

Thank you for bringing this to our attention, and we look forward to resolving this matter for you.

Best regards,
VILNO

Rated 2 out of 5 stars

If in the UK- look specifically at UK reviews

The chair was delivered a little after the timeframe. Take a look at previous UK reviews specifically if looking at this product as it is not the same as the US version and appears to be equivalent to significantly less expensive items on ebay even with the sale discount. The box is unbranded and several of the drill holes were misaligned with the result that the chair felt a bit unstable to start. I contacted the seller who were prompt and polite in responding and advised chair would likely settle with use which it seems to have. I needed to place the knee pads at most forward position to give space for my calves. Unless you have a thin table top without support beams, i don't think you'll be able to to store it by hooking it on to the table. I'm already a kneeling stool convert from previous experience but I haven't found this model comfortable- the wide knee version may suit people with broad frames better. In summer months I've had bare legs too and don't find the material comfortable directly against the skin

September 5, 2023
Unprompted review
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Reply from vilno.co

Hello!

Thank you for taking the time to share your feedback on your recent purchase of our kneeling chair. We genuinely appreciate your insights as they help us understand how we can enhance our products and services to better meet our customers' expectations.

We apologize for any inconvenience you experienced due to the delivery timeframe. We aim to provide accurate delivery estimates, and we will certainly work on improving our shipping processes to ensure timeliness.

Regarding the chair itself, we appreciate your detailed observations. It's important to note that our products may vary by region, and your comments will help us better align the offerings to meet the expectations of our UK customers. We're glad to hear that your communication with our support team was prompt and polite and that the chair appears to have become more stable with use.

Your comment about the knee pads and storage options is valuable feedback that we will take into account for future product improvements. We understand that different body types and preferences can impact the comfort of our chairs, and we will consider your input as we work on refining our offerings.

Lastly, we're sorry to hear that you didn't find the material comfortable against the skin, especially during the summer months. We will look into the materials used in this model to see if there are ways to enhance the comfort.

Your feedback is instrumental in our continuous efforts to provide high-quality products and services. If you have any further comments, concerns, or suggestions, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will work diligently to address your feedback.

Once again, thank you for sharing your experience with us, and we hope to have the opportunity to serve you better in the future.

Best regards,
VILNO

Rated 5 out of 5 stars

Comfortable chair!

I have been looking for a more ergonomic chair for while. A lot of the other chairs claim to help with lumber support but I would still find myself slouching and rounding my shoulders. When I sit in the kneeling chair my low back is automatically put into a more upright position and feel much better than slouching in a regular office chair. It is very comfortable and the padding is thick and good quality. The chair was easy to set up and arrived at my home quickly after ordering it. I would definitely recommend! Many of my family members tried mines out and now want their own.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

As a Chiropractor

As a Chiropractor, I am always looking for things that will be helpful for my patients outside the office. Posture is a huge deal and so when I saw an ad for this I reached out to the company. They were super swift in getting back to me and even faster getting the chair to me in a color that I desired. It's simple to put together - so says my hubby. :) - and it has replaced my work desk chair. The rocking allows me to get a daily abdominal workout as well! I'm ready to purchase a 2nd one for my treatment area!

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

The chair I have been searching for my…

The chair I have been searching for my whole life sitting at my desk is no longer uncomfortable, it's something I look forward too! I unfortunately don't have the best posture and when I'm sitting in this chair I don't have to fight my body to keep my back straight. The construction of the Vilno chair is solid and it's aesthetically pleasing too!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Love it

Has totally helped with my slouching and neck/shoulder tension that I used to get when working all day.

July 19, 2023
Rated 5 out of 5 stars

I actually love this product from…

I actually love this product from Vilno! Massage is my love language & this foot reflexology mat is what you need if you are like to me. What really stood out is the quality & design of this mat! I love it! I took medium size & it worked for me perfectly. If your size is 8-go for medium one. Cool bonus of this product is that it's actually healthy for your feet. It will work as incredible gift for yourself or a friend! worthy to get it!!!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

This chair’s unique design had helped…

This chair’s unique design had helped in reminding me to sit up straight while working at my desk. So instead of slouching all day which I naturally do in the past, I have since been more conscious of this bad habit and will sit up straight naturally due to the chair’s design.

July 26, 2023
Rated 5 out of 5 stars

Love my Vilno!

SO much to love about my Vilno experience!

The chair itself is phenomenal. Solid construction, easy to build, and wow what a game changer. Being able to kneel (and sit fairly normally) is a dream! As someone with ADHD/Motor issues, this is exactly what I needed. I tried an exercise ball in the past, but it just didn't quite work for me. With my Vilno I don't HAVE to rock back and forth but can do so comfortable and confidently when I feel the urge! I wish I had this my whole life!

Shipping speed was like no other, I ordered on a Saturday and with standard rate, received my order on Tuesday.

Oh, it also adds a pleasant/modern aesthetic to my single bedroom apartment and prevents my desk corner from looking like a corporate office!

August 18, 2023
Unprompted review
Rated 3 out of 5 stars

Not as described i had to send back at…

Not as described i had to send back at my own cost for a full refund.

July 21, 2023
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Reply from vilno.co

Angus, hello! We can see thta you recived a full refund and our support specialist checked with you all the details.

We are so sorry that you decided to left 1 star review and it is very harmful for us as a small family run business.

Regards
Nazar

Rated 3 out of 5 stars

My experience has sadly not been great

My experience has sadly not been great.
Putting the chair together was not as easy as shown because the pre made holes in the wooden 'legs' were not directly in line with the cushioned chair pieces. When finally complete and used, it made a loud crack - i tightened the screws but the creaking is still there.
Lastly, i have come on with a bad back / sciatica - i think this is due to the change from a normal chair to this seating position - i think there should be some information about transitioning to this position - this has even come from the physio i have now had to see.

July 9, 2023
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Reply from vilno.co

Hello!

I'm sorry to hear about the challenges you've faced with your recent experience. It's unfortunate that the assembly process didn't go as smoothly as expected and that you encountered issues with the alignment of the pre-made holes. This can certainly be frustrating and impact your overall impression of the product.

The issue of the loud crack and persistent creaking after tightening the screws is definitely not what you should have experienced. It sounds like there might be a structural issue with the chair itself. It's important for the product to function properly and provide a comfortable seating experience without any disturbances.

Additionally, I'm sorry to hear about the discomfort you're experiencing with your back and sciatica after transitioning to this new seating position. Your point about including information on how to transition to this seating position in a more ergonomic and supportive way is valid. Proper guidance on making adjustments and adapting to a new seating arrangement could help users like you avoid discomfort and potential health issues.

Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We're committed to improving our products and services based on customer experiences like yours. We'd like to make things right for you. If you could kindly reach out to our customer support team with your order details, we'll be more than happy to assist you in finding a suitable solution to these challenges.

Thank you for giving us the opportunity to address your concerns. We hope to regain your trust in our products and provide you with a more positive experience in the future.

Regards
Nazar

Rated 5 out of 5 stars

Amazing quality product that does…

Amazing quality product that does exactly as advertised. Thank You!

July 5, 2023
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Reply from vilno.co

Hello!
Thank you for your warm words!
it is so nice to have a great review!

Regards
Nazar
Cofounder of VILNO

Rated 5 out of 5 stars

Fast delivery

Product arrived quickly and in good condition. I wish the assembly instructions were a bit clearer, but that could also be a "me" problem if I'm honest. I love the chair!

July 11, 2023
Rated 5 out of 5 stars

Highly Recommend - Helps prevent hip pain!

So far so good! The chair seems to really alleviate some SI and sciatica and hip flexor impingement pains I have struggled with for decades from playing sports. Highly recommend and plan to purchase one for my husband as well. Sitting on it now as I type!

July 6, 2023
Rated 5 out of 5 stars

VILNO chair, beautiful design, comfort, and versatility

I recently purchased the VILNO chair, and while it took a bit longer than expected to arrive, it was worth the wait. Once I started using the chair, I completely fell in love with its design. It's not like the options you find on Amazon that may be cheaper, but the quality and attention to detail in the VILNO chair are outstanding.
The cushion is perfect, and the overall design, including the delicate wood parts, is truly impressive. Before buying, there are two important factors to consider: the purpose you have in mind for the chair and the height of your desk. I personally use it for design and drawing, and I must say I absolutely love it. Additionally, my husband occasionally uses it for online meetings, and it has provided a marvelous experience for him as well.
I would also like to commend the customer support of VILNO, as they deserve a 5-star rating. They have been helpful and responsive throughout my interaction with them.
If you're looking for a chair that combines beautiful design, comfort, and versatility, I highly recommend the VILNO chair.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Don't BUY!!

Don't BUY!!! This chair is not suitable for male. Balls will get hurt from this chair.
And the design of swinging can hurt my feet easily

June 20, 2023
Unprompted review
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Reply from vilno.co

Dear Ming,
We are so sorry about the problems caused.

However, we are sure that this is some mistake, as fouders of VILNO are two brothers and we have a lot of happy male customers.

Regards
Naz

Rated 5 out of 5 stars

The chair is great

The chair is great! The material is great and their customer support has been very helpful and friendly when I had questions about assembly. Very happy with this purchase.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely useful and comfortable

This chair was extremly useful during long periods and late night study sessions. With a normal chair my back usually used to hurt after about 30 minutes, but with this chair I was able to work as long as i wanted to without getting any back pain and improving my posture. Its even comfortable.

June 4, 2023
Unprompted review

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