Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile a... See more
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Have had great experience dealing with Vimla. Feel that there should be a telephone contact department as often new people with swedish language deficit (me) can get one to one help. But saying tha... See more
Company replied
Very slow customer support service: if you have some emergency issue to fix, good luck with that! There is no possibility for a direct contact via phone call. The only option is to write them in a c... See more
Good service with good price overall, but... One experience I had is I sent dozens of message aboard without knowing that it costs, and got a receipt of more than 3 kr per message later. I admit th... See more
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Company details
Written by the company
Vi startade mobiloperatören Vimla 2014 för att det måste finnas ett bättre sätt att driva en mobiloperatör, det är vi helt övertygade om. Affärsidén är enkel. Vi vill erbjuda våra användare mobilabonnemang som man förstår, utan bindningstid och utan uppsägningstid.
Vimla!
Written by the company
Contact info
Sweden
- vimla.se
DUBBEL surf i 24 mån+ 20 kr/mån i 3 mån!
3.8
Great
5K reviews
Asks customers to review
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E sim services are missing
E sim services are missing, apart from that I’m happy with others,
January 12, 2024
May use AI-assist with repliesRead more
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Dålig support
January 2, 2024
Reply from Vimla!
Hej Maja!
Tack för ditt omdöme.
Tråkigt att höra att du haft en dålig upplevelse med vår support.
För att få snabbast och smidigast hjälp rekommenderar vi att man loggar in på mitt.vimla.se med mobilt bank-id för att vara verifierad från start när du ska chatta eller starta ett supportärende med oss, detta gör att vi får tillgång till dina abonnemangsuppgifter och kan hjälpa dig vidare på direkten med ditt ärende och du slipper vänta kvar i chattkön.
Jag önskar dig en fin dag!
/Karin & Vimla! 💚️
72 tim surf from mbitti
December 20, 2023
Reply from Vimla!
Hejsan!
Hoppas att allt är bra med dig! :)
Tack för ditt fina omdöme! 😍
Kul att höra att du uppskattar vår julklapp med 72H fri surf 😊
Jag önskar dig en fortsatt fin dag!
// Lovisa & Vimla! 💚
You can't use your data in the UK
You can't use your data in the UK na buying an extra packet is very expensive!
November 17, 2023
Reply from Vimla!
Hello,
Thanks for your review!
It's correct that you can't use your data while you're in the UK since they're no longer in the EU. If you want to use the subscription and mobile data while you're there, you have to buy a data package. To make calls and send messages in the UK costs extra as well. You can find what applies in the UK here: vimla.se/utlandspriser#storbritannien.
Thank you for your feedback and i will forward it internally!
Have a great day 🌞
/Robin & Vimla! 💚️
Bra service
November 16, 2023
Reply from Vimla!
Hejsan Rubiela!👋️
Tack för ditt fina omdöme, superkul att se att du är nöjd!
Ha en fortsatt fin höst 🍁️
/Sabina & Vimla!💚️
If i change to you for mobile
If i change to you for mobile. Is it possible to call you on phone and talk to you????? Wrote in english but talking about in sweden
October 31, 2023
Unprompted review
Reply from Vimla!
Hello Carin!
Thank you for you review😊️
Unfortunately not, we only have support via chat and mail. You can find our chat when you log in to mitt.vimla or at vimla.se/kontakt. The chat is open workdays 9-16.30 but if you are logged in att mitt.vimla you can leave a message whenever and we will help you as fast as possible.
Have a nice day!
/ Melina & Vimla! 💚
International calling costs are almost…
International calling costs are almost 10 times higher than other providers, so I am switching my provider.
July 30, 2023
Reply from Vimla!
Hello Anony!
I'm sorry to hear that you're not satisfied with us and that you feel that the costs for international calls is to high. We will of course take this feedback further, but I hope that you will find a solution that works the best for you with your new service provider.
Thank you for your review!
/Robin & Vimla! 💚️
No 4G connection
No 4G connection. I constantly lose 4G and the use of internet. Only have 3G. Very unreliable service.
I have contacted support who fixed it. For two days, then the problem came again.
Very slow customer support.
August 2, 2023
Unprompted review
Reply from Vimla!
Hi Christian!
I'm sorry to hear that. If the coverage is good in your area (which I'm guessing it is if the support could help you), it should of course work. Please contact our support in the chat again, so we can help you with this.
At the moment there's big number of people contacting us, which together with holiday/vacation times during the summer - can result in a little longer waiting queues in the chat. We're trying to help everyone that's contacting us as fast as we can!
The chat can be found at the bottom right at vimla.se/kontakt (weekdays between 09:00 and 16:30).
Thanks for your review!
/Robin & Vimla! 💚️
Reply from Vimla!
Hej Eli!
Hejaheja! Härligt att höra att du är nöjd med oss 😊
/Robin & Vimla! 💚️
Reply from Vimla!
Hello there!
That's great to hear. That's Vimla for you! 😎
/Robin & Vimla! 💚️
Falsk rabatt
Lockar in kunder med rabatt på abonnemang, sedan höjer priser innan det börjar gälla.
March 2, 2023
Unprompted review
Reply from Vimla!
Hejsan!
Bra erbjudanden har vi, men vi använder oss inte av lockpriser och döljer inget för våra kunder/användare. Om du syftar på den prisjustering som vi nu gjort på nya beställningar from den 28/2, så är det ett tråkig tajming det handlar om dessvärre. Om det dock inte är något som stämmer, så vill jag att du kontaktar vår support om det här så att det kan ordna sig för dig - för rätt ska det självklart vara! Det är viktigt för oss. Du hittar supporten här: vimla.se/kontakt
Chatten hittas nere till höger på sidan (vardagar mellan 09:00-16:30).
/Robin & Vimla! 💚️
Good plans but no English language option
Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile app! The only thing is there is a stark lack of accessibility in English both on the website and on the app.
February 16, 2023
Reply from Vimla!
Hello! 👋
It's great to hear that you're satisfied with us. I will of course take your feedback regarding an English site and app further 😊
/Robin & Vimla! 💚️
Toooooopest !
One of the topest!! The best brand gor mobil and internet! Never had a problem..only 3-4 times stuck the 4G but nevere again on 4 years!..
The top negative for me (the reason who i moved on other brand) it is about the e-sim. They havent.
I think if they has e-sim it will be the top on mobiles!!
February 24, 2023
Unprompted review
Reply from Vimla!
Hello there!
I'm happy to hear that, thank you for your kind words 😄 It's great to hear that everything has been working as it should for you. It's sad to hear that you've left us, however the main thing is that you're enjoying the service provider that you have today. We're working on eSIM, and we hope to offer it to our users as soon as possible. We will of course go out with more information about it when we have updates regarding eSIM 😊
/Robin & Vimla! 💚️
Everything so far is good
Everything so far is good
there is some network interruption at some points in the subway, but other than that everything the company has to offer is worth the subscription!
February 15, 2023
Reply from Vimla!
Hello Elie!
We are glad to hear that your subscription is working well 😊️
Regarding the subway, the coverage in some places may not be the best. This could show it self when you are in, for an example, the tunnels or underground. The reason behind this could be because the phone has to switch between different signal towers, and that could in some cases delay the strength of your signal. However you could try to set your phone to 3G and see if that works better for you. 😀️
If you continue to have problems with your coverage, our support would like to look into it further with you.
You can find them here:
E-mail: hej@vimla.se
Chat: vimla.se/chatt (weekdays between 09:00-16:30)
I wish you a good day and take care!
//Filippa & Vimla!💚️
What an awful service/experience!
When my contract was supposed to start, my new SIM hadn't even arrived and I was left with no data, no connection, basically no use of phone for more than FIVE DAYS! Zero help from the customer service, very poor service, people that talk like robots who can only repeat the same answer depending on the key word they hear. Terrible, awful, worst experience ever!
February 4, 2023
Reply from Vimla!
Hi Ambra!
It is very unfortunate to hear that you have had a bad experience with your order.
We always send our SIM cards on the same day as you order, so that it will surely arrive in time for the number transfer if you order one. On the very rare occasions that the SIM card does not arrive in time, it is usually because of the address being incorrect or that it has been delayed or gotten lost during transport. In either case, we of course send you a new SIM card with express mail, free of charge.
Regarding your experience with our customer support we would like to know more about it. We always strive to give the best service and if you are not satisfied with our help then please do send us an e-mail to hej@vimla.se explaining your experience and we will get back to you.
I hope that your new SIM card has arrived now and I wish you a nice day.
/Amanda & Vimla! 💚
Reply from Vimla!
Hello!
That's great to hear 😄 If you're happy, we're happy!
//Robin & Vimla! 💚️
Reply from Vimla!
Hello there!
It's true that we don't have a English app/site at the moment, I'm of course sorry about that. Right now, google translate is the best we can offer! I'll make sure to forward your feedback to the correct department however the case may be 😊
//Robin & Vimla! 💚️
Reply from Vimla!
Hello!
I'm sorry to hear that you were affected by the outage that Telenor (we're using their network) experienced. Unfortunately outages can happen, even though we're trying to counteract them as much as we/Telenor can. However, I'm hoping that everything, except for the outage that occurred, is working fine and as intended for you 😊
You can always contact our support if you should experience problems, and you can always see the operational status here: status.vimla.se.
Happy New Year! ✨
//Robin & Vimla! 💚️
What can I say...it just works and…
What can I say...it just works and well.
All you really want from a mobile provider.
December 28, 2022
Reply from Vimla!
Hello there!
That's how it should be, without any problems 😊
//Robin & Vimla! 💚️
Done after 4 years.
Had them for over 4 years, working perfectly fine. Payment was withdrawn automatically.
This month out of the blue I get an SMS about a payment not going through, my international service access was immediately blocked while I was ABROAD leaving me without internet at an extremely crucial moment.
Paying manually did not work either.
Support takes 5+ days before reply.
This frankly is making me switch to a different service supplier.
November 30, 2022
Unprompted review
Reply from Vimla!
Glad to hear that Vimla has worked well for you over such a long period of time. However, it is unfortunate to hear that you had problems with data roaming when you were abroad. If a payment does not go through, roaming and payment services will be blocked, and thus need to be activated again. If you cannot activate these on your account at mitt.vimla.se, you need to contact our support. For matters that are more urgent, we recommend our users to contact us via our chat so that we can assist you as quickly as possible. The chat is open weekdays between 09:00 - 16:30.
//Simon & Vimla! 💚️
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