Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more
Company replied
Fast and friendly emails helped me when I accidentally ordered the same watch twice. Provided me with a shipping label and communicated clearly what the process would be to get me a new watch in excha... See more
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An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more
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Company details
Written by the company
We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story
Contact info
San Diego, United States
- Support@vincerocollective.com
- vincerowatches.com
4.0
Great
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a watch for my wife for…
Ordered a watch for my wife for Christmas on 24th November still not arrived, sent emails with delayed unacceptable responses to my queries raised!! Still waiting now very disappointed to be honest, will be amazed if the watch arrives before Christmas!! Next step refund or contact my bank regarding fraudulent transaction. Very poor as I thought this was solid company selling quality product.
December 19, 2023
Unprompted review
Love Vincero!
I have purchased a watch and a couple of men's bracelets over the last few months and have been very happy with all of the products. High-quality, great looking, and great service. One of the bracelets had an issue and Vincero responded right away and replaced the item very quickly. I'm a big fan and will continue to purchase their products in the future.
December 15, 2023
Unprompted review
Reply from Vincero Collective
Hello, Kirk! We appreciate your kind feedback. We are also delighted to know that you are happy with your purchase and our service. We hope that you will enjoy your bracelet and we look forward to doing business with you again in the future!
Placed an order on 11/26/23
Placed an order on 11/26/23. Was expecting order to be shipped within 5-7 days. As of 12/15/23, order has not been fulfilled and all I get is the same computer generated response about how “busy” they are. Since my order will not arrive in time for the special occasion that I ordered it for, I have canceled my order and requested a full refund. We’ll see how long it takes for me to get a refund. This a huge disappointment since this company was highly recommended. If I don’t receive a refund in three days, I will have to contact the BBB. Zero stars if I could.
December 15, 2023
Unprompted review
Horrible!!
Horrible!!! DO NOT BUY ANYTHING FROM THEM.
I purchased a watch and a bracelet almost 4 weeks ago now, after 3 weeks of no emails. I had to email them asking where my order was. They proceed to take their time emailing back and let me know the product I bought is out of stock, even though you can still purchase it online…
Which I mentioned to them and completely ignored. They then offer me in the email that one of my items can be shipped and I agree, mind you I answered same day. I get an email 2 days later saying it’s out of stock.
Just don’t buy from them what a waste of time and money.
December 12, 2023
Unprompted review
What a crappy company!
What a crappy company!
Happy to take the payment and then no delivery and no answer from support for 3 weeks.
Dont buy anytning from them!
December 7, 2023
Unprompted review
Been waiting for my order for 6 weeks
Been waiting for my order for 6 weeks. They said it has been "lost". "We will send you a new". Then i have been "ghosted" for 3 weeks with no reply from the support.
Seem like a real scam, dont buy from them!
December 4, 2023
Unprompted review
Reply from Vincero Collective
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to wait for such an extended period and encounter difficulties with our support team.
Our team is actively looking into the situation to identify and rectify the issues that led to the delay and the lack of communication. We're committed to resolving this matter for you promptly. We want to make things right and ensure you receive the service you deserve.
Again, we apologize for any frustration this has caused, and we appreciate your patience as we work to address the situation.
HEED THIS WARNING!
I placed two separate watch orders. The ONLY response that I have received voluntarily from Vincero is order confirmations. It has been 14 days since I place my orders and I have received NOTHING! No shipping emails, no email stating any issues, just NOTHING! I have emailed Tim, Sean, and Aaron three times asking about my orders. Their excuses about numerous orders, back-ups at their fulfillment center, and finally admitting that they oversold the watch in one of my orders! I have never ever had that happen from any other business in which I placed an order. This tells me that they run their company very poorly. In their response email about my second order having over sold they didn't mention anything about a refund. I have know sent a fourth email requesting an immediate refund for that watch! As for my first order, I still haven't gotten a true explanation of why it hasn't shipped yet. But, they saw fit to take my money instantly upon order. NO money should be debited unless the item is in stock!
Their very own shipping information is a FLAT OUT LIE! Their shipping policy on their website reads as follows:
SHIPPING & DELIVERY
All orders are fulfilled within 2 business days of the order date, with the exception of pre-orders. Purchases made after 12 PM EST may not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.
All delivery times below are in business days.
UNITED STATES
My previous emails have been very nice and professional. However, I'm tired of getting jerked around. I will be contacting the BBB and getting my bank and credit card company involved in retrieving my money.
November 18, 2023
Unprompted review
Reply from Vincero Collective
We sincerely apologize for the inconvenience you've experienced with your recent watch orders. We understand your frustration and want to assure you that your feedback is of the utmost importance to us.
Firstly, we appreciate your patience and understanding as we work to address and rectify the issues you've encountered. We want to acknowledge that we have already processed refunds for both of your orders, and you should see the respective amounts reflected in your account shortly.
We deeply regret the delays and communication lapses you've faced. It's clear that we fell short of meeting your expectations, and for that, we sincerely apologize. We take your feedback seriously, and we are actively reviewing and improving our internal processes to prevent similar incidents in the future.
Regarding the oversold watch in your second order, we apologize for any confusion in our communication. Rest assured, your refund is being processed promptly. If you have any concerns or questions about the refund process, please don't hesitate to reach out to us, and we'll be more than happy to assist you.
Regarding the shipping information discrepancy, we acknowledge the misalignment between our stated policy and your experience. We are actively working to update and improve our processes to ensure that such discrepancies do not occur in the future.
We understand that you are considering involving the BBB, and we respect your decision. Our customer service team is committed to addressing your concerns promptly, and we are here to assist you throughout the process. If there's anything more we can do to regain your trust or assist you further, please let us know.
Thank you for bringing these issues to our attention. We genuinely appreciate your feedback, as it helps us identify areas for improvement.
Think this is a scam site no sign of my…
Think this is a scam site no sign of my watch
November 27, 2023
Unprompted review
Terrible Service…
I have previously bought watches from Vincero with no problems.
However I had to return my last watch as the style wasnt what I expected.
10 weeks and many emails later I still have not received my refund.
Totally unacceptable.
I am now thinking Vincero is a rip off company.
September 5, 2023
Unprompted review
The Apex (yellow) arrived today and…
The Apex (yellow) arrived today and it's absolutely amazing! This is the third watch I've ordered from Vincero and will definitely be ordering more! Great quality with a classic look (I also have the Chrono S in Olive Green) that goes with day to day wear or special events. The watches always get a lot of compliments! Delivery has always been super fast as well.
October 4, 2023
Unprompted review
Reply from Vincero Collective
Thank you so much for your feedback! We're thrilled to hear that you're loving your Apex (yellow) watch and that it has met your expectations. We greatly appreciate your continued support as a loyal customer, and we're delighted to know that you're considering ordering more watches from Vincero.
We also value your feedback about our fast delivery service. Ensuring a seamless shopping experience is important to us, and we're pleased to know that your orders have been delivered to you promptly.
If you ever have any questions, concerns, or further feedback, please don't hesitate to reach out. We look forward to serving you again and hope you continue to enjoy your Vincero watches!
Frustrating shipping and delivery experience
DO NOT ORDER FROM THEIR WEBSITE AND SAVE YOURSELF FROM MISERY.
It was exhausting following up on the order I put in their website. They didn't share a tracking number until after asking for it twice and the tracking number they shared of ePost Global doesn't update and only shows 'in transit' status for a week. Their customer service is helpless. Your payment will go through well but you will be frustrated at every step after that. I am still waiting for the product.
August 27, 2023
Unprompted review
Reply from Vincero Collective
Hello Rahul
I'm truly sorry to hear about the challenges you faced with your recent order, and I want to extend my sincere apologies for any frustration it may have caused.
It's clear that you've had a less than ideal experience, and for that, we deeply regret any inconvenience you've endured. We genuinely appreciate your feedback as it helps us identify areas for improvement.
Please understand that we are committed to delivering your package as promptly as possible, but we do rely on our trusted shipping partners to ensure smooth delivery. While they are typically reliable and punctual, occasional delays can occur, and we understand how frustrating that can be.
I'm pleased to inform you that I can see your package was indeed delivered on the 21st of September. I hope this provides some relief, and your product has now reached you.
Once again, I'm truly sorry for the hiccups along the way, and we value your patience and understanding. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Thank you for choosing us, and we look forward to serving you better in the future.
Do NOT buy the Chrono 2 in…
Do NOT buy the Chrono 2 in gunmetal/walnut. Unless you have lazers for eyes you cannot see the time on it in anything other than brilliant sunlight. And even then it's tricky. A design disaster if ever there was one. Oh, and took about 3 weeks to arrive. Dissapointing beyond belief.
September 4, 2023
Unprompted review
Reply from Vincero Collective
Hello Tim,
I'm truly sorry to hear about your recent experience with the Chrono 2 in gunmetal/walnut. Your feedback is important to us, and I want to extend my sincerest apologies for any disappointment you've encountered, both in terms of visibility and the delay in delivery.
It's disheartening to hear that the time readability hasn't met your expectations. Your insights are invaluable to us, and we'll certainly take this feedback into account for future improvements.
Regarding the delivery time, we understand that waiting for your order to arrive can be frustrating, and we apologize for any inconvenience this may have caused.
If you're interested in exploring an exchange or have any further concerns, please don't hesitate to reach out to our dedicated customer support team at support@vincerocollective.com. They will be more than happy to assist you in finding a suitable solution.
Your satisfaction is our top priority, and we appreciate your understanding. Thank you for choosing Vincero, and we look forward to making your experience with us a more positive one in the future.
Amazing customer service
This is my second purchase from Vincero, and not my last. The watches are great quality and very reasonably priced, but what stands out most is their exceptional customer service. Their responses are fast, polite, and exceedingly helpful. Could not recommend them more!
August 9, 2023
Unprompted review
Reply from Vincero Collective
Hello, Lauren! I'm thrilled to hear that this is your second purchase from Vincero, and I'm even more excited to know it won't be your last!
Thank you for your kind words and for recommending us. We're here to make your experiences with Vincero memorable and outstanding. Looking forward to serving you again in the future!
Dear Vincero Team,
Dear Vincero Team,
I finally received my Reserve Automatic Blue Steel watch today. I opened the case , took my watch out, and literally jumped out of my chair. This is by far the most stunning watch I have ever seen. I will be taking it to my jeweler tomorrow, and have a few links removed. My friends and work colleagues will be amazed when the see my new, Vincero watch, and I can assure to that they will be placing an order for the Reserve Automatic Blue Steel watch that I have, or select one of the many various styles of Reserve Automatic watches, that Vincero manufactures.
Once again, thank you for your excellent customer service, prompt replies, and your amazing creativity providing a vast array of awesome Vincero watches. I am considering the purchase of another style of Reserve Automatic watches that you manufacture.
All the best,
John W. Polley
Lake Mary, FL
August 7, 2023
Unprompted review
Reply from Vincero Collective
We sincerely appreciate your fantastic review! We're thrilled to hear that you are impressed with the quality of the watch! :)
Our dedicated team takes immense pride in providing exceptional customer service, and we are truly pleased that we could promptly assist you.
Should you have any inquiries or concerns in the future, please don't hesitate to get in touch with us. Enjoy your new watch!
I am very impressed with the Company and the Watch
I am very impressed with the exceptional quality of my watch, The Altitude, especially considering its affordable price. It maintains very good precision, about 1-2 seconds per week, and the second timezone functions well. It also boasts a sharp and stylish design. On top of that, when I reached out to customer service for assistance, they responded promptly and efficiently. It's refreshing to witness Vincero's commitment to their product, and they undoubtedly stand behind it with pride.
July 30, 2023
Unprompted review
Reply from Vincero Collective
Thank you for your wonderful review of The Altitude watch! :) We're delighted that you're impressed with its exceptional quality and precision, all at an affordable price. The second timezone function and stylish design add to its appeal.
Our team takes pride in delivering top-notch customer service, and we're glad we could assist you promptly. Your feedback reaffirms our commitment to excellence.
If you have any questions or concerns in the future, feel free to reach out to us. Your support means the world to us, and we look forward to serving you again.
Is this a serious company or a scam?
I ordered a pair of sunglasses and bracelet on the 22nd May to be delivered into the UK. I received an email confirming the goods had shipped within 24 hours and a tracking number which turned out to be invalid. I have now been sending emails - the early ones were answered but not by providing me with the most important information of when the goods would be delivered. I have now sent a couple more emails in recent days which have gone unanswered. Is this company a serious business or a scam ?
June 14, 2023
Unprompted review
Reply from Vincero Collective
Hi Stephen,
I hope this message finds you well. I wanted to apologize for the delay in delivering your order. I'm glad to inform you that our team has taken immediate action to resolve the issue by reshipping your package. I'm pleased to confirm that the second package has been successfully delivered.
We genuinely appreciate your patience and understanding throughout this process. Your satisfaction is important to us, and we are committed to resolving any issues promptly.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We're here to help!
Thank you once again for your patience and cooperation.
Just wanted to drop a note saying how…
Just wanted to drop a note saying how impressed I am with the quality of the watches and bracelets that I have bought from Vincero thus far. I currently have 4 watches and 2 bracelets. I get compliments all the time and tell them the brand. Keep up the awesome job!! Excellent products and by far the best watches I own.
June 11, 2023
Unprompted review
Reply from Vincero Collective
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you are impressed with the quality of the watches and bracelets you've purchased from Vincero. It's fantastic to know that you currently own 4 watches and 2 bracelets from our brand and that you receive compliments on them regularly.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you with exceptional products and service.
Received the watch
Its been 3 weeks I finally got the watch.
It looks beautiful and premium .
The only thing is that it took so long before it was shipped.
April 29, 2023
Unprompted review
Reply from Vincero Collective
Thank you for sharing your feedback with us. We're glad to hear that you find the watch beautiful and premium. However, we apologize for the delay in shipping and any inconvenience it may have caused.
We understand that waiting for your order can be frustrating, and we strive to provide a seamless shopping experience for our customers. We'll look into the delay to identify any areas for improvement in our shipping process to prevent such delays in the future.
We appreciate your patience and understanding throughout the waiting period.
Thank you again for your valuable feedback, and we hope you enjoy your new watch.
Remarkable quality and unbeatable customer service
Absolutely remarkable quality and unparalleled customer service. I Have put these watches through extremely strenuous work such as construction and work in the automotive industry and they have yet to fail me. Not only are they great quality for the price, they receive endless amounts of complements. Customer service is unbeatable and the support team was rapid and poised in their response. Will most definitely continue to be a loyal customer to this company and I recommend you do the same.
April 9, 2023
Unprompted review
Reply from Vincero Collective
Thank you so much for the feedback, Eduardo! We are glad to know that you love the watches and that you are satisfied with our customer service. Please continue to enjoy the watches, and we hope to hear from you again soon. :)
Avoid.
Trustpilot reviews
You can’t submit additional information to Vincero Collective because the deadline has passed. Learn more
Your review
Doug Fraser
3 reviews
AU
Rated 1 out of 5 stars
5 days ago
Avoid.
I ordered 5 watch bands from Vincero a month ago as I have a number of their watches already that needed a freshen up.
One of the bands was the incorrect colour which wouldn't have been a big problem if they hadn't put their prices up.
I have emailed them 3 times now with order details listing my desire for the correct order to be reposted out but have ignore all 3 emails... not one response back in over a month.
Vincero is no longer what they use to be.
February 24, 2023
Unprompted review
Reply from Vincero Collective
Hi Doug,
First and foremost we wanted to apologize for any inconvenience caused by the incorrect watch band and for not receiving a response to your emails. We take our customer service very seriously, and this is not the experience we want any of our customers to have. However, we did not receive any email from the email address associated with your order. Please reach out to us via our social media accounts, and we will be happy to assist you with the correct order. We value your loyalty to our brand and hope to have the opportunity to make it right.
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