Vincero Collective Reviews 1,265

I purchased my watch over 2.5 years ago. Unfortunately I cracked the crystal and although my warranty was finished, I contacted Vencerio Collective to see if they could help me. Unlike other companies that I have delt with, concerning expired warranty period, I was pleasantly surprised that their customer service department answered all my question and was able to send me a crystal, in the most efficient way. If I could give them more that 5 stars it certainly be applicable. 5*++++

I had a problem with my watch with the second hand contacted them.They got back to me right away.And rectified, the issue and sending me a new watch.I will definitely buy more products from this company.Thank you

I ordered a watch and it came beautifully packaged in a very cool modern box. I loved the look and quality of the watch as well. My watch did arrive with a stain on the band and after showing a picture of the stain, they sent me a new one immediately. Very friendly, very professional. I would and will be ordering another one for my daughter. Thank you!!

I bought the Cross Pendant $95.00 Colour - Silver in stainless steel.
It looks very high quality in the pictures.
Unfortunately, I was negatively surprised. It looks and feels extremely cheap. As if it was made one to one like another cross I own that only costs 6€.

Completely overpriced and with engraving no return.

The Vincero Collectiv website is misleading rather than presenting what is really on offer.

Never again!

Just received delivery of my 6th Vincero watch. As always great communication, fast delivery and top quality product
Highly recommended

Top notch customer service! I ordered an engraved dog tag and the system didn't provide the right discount. I contacted the company (Connor) and was responded to not only in a timely fashion but with a screenshot of the reimbursement to my card AND an additional discount on a future order. Vincero Collective earned this customer for years to come. Bravo!

My gf ordered a watch and paid $20 extra for shipping for it to be delivered within 5 days. A week later we received an email saying it was out of stock. Nice watches. Just my experience with them.

I recently reached out to Vince when the crown of my watch, which I've had for over two years, came off. I was truly impressed by their swift response. Within just two weeks, they sent me a replacement along with additional parts I might need in the future. In a word, they're simply awesome, providing outstanding customer care. I'm very grateful! Nassar . London UK

Honestly, I dont order online frequently because im very fastedious when it comes to how something fits, or looks, all the way down to its weight. But I can say that I absolutely LOVE the necklace I ordered from Vincero. The material is sturdy, light, and bult exceptionally well! I liked it so much I bought a second one for a friend!

Several years ago I bought a Vincero dress watch ( Chronograph ) I have a small problem with the watch. The Vincero Customer department have bent over backwards trying to help me. When I communicate with them via e-mail there reply time is within hours. Great product and great people

I had a problem with a (beautiful) watch I'd purchased and the company dealt with it very promptly and professionally and to my complete satisfaction. Things can go wrong; I sometimes think the true test of customer service is how a company responds.

This company offers incredible products at good prices, and their customer service is top-notch! I ordered two items and then noticed they were bundled at a lower price. I emailed the company and was answered promptly. They refunded me the difference between the items being bundled and purchased separately. I very much appreciate a company who offers excellent products, gives the customer the benefit of the doubt and provides such quick, thoughtful service. Thank you so much! I'll be shopping with you again!

Long-time fan with ever-growing love for the brand! I have about 10 Vincero watches that I have added to my collection over the past several years, and it is by far my favorite brand when considering the combined variables of cost, quality, and esthetic. Their design concepts are uniquely catchy while remaining practical. I get compliments almost daily on them, they are comfortable, and versatile to suite my daily life from a work day in the yard to a fancy date night in the evening. Recently I had a problem with one of my watches, and the support team was extremely prompt and supportive in their responses. This further shored up my respect and appreciation for the brand and the team behind it. Looking forward to continuing to grow my collection with them!

The watch is absolutely gorgeous. Very well made and I had it personalized. When I received it actually brought tears to my eyes because purple was my late mother’s favorite color. And the inscription was a great way as remembrance to her.💜

Just received my 2 pieces from Vincero. They are amazing. I love the fit and it super well crafted. Will be buying more pieces from this amazing company. Also great customer service from them. Appreciate that a lot as well. 10 stars 🤙🤙

Bought the marble automatic for my partner 4 years ago and he still loves it and gets complimented on it a lot. Now my brother asked for the same one for his birthday.
Looks so much more special than other watches

Purchase the solar flare watch, beautiful fit and finish!!! highly recommended !!!!

This is my third time purchasing from this company, and I have never had any issues in the past. I enjoy their products; however, this time I have encountered numerous problems trying to receive the merchandise I paid for. I even paid extra for prompt shipping, but as of today, I have not heard back from the company. There is no phone number to contact them, and because of this experience, I will not be purchasing from them again.

I have a few watches from Vincero and genuinely don't think I'd ever need to get a watch from anyone else at this point. They're affordable but they still get me just as many comments and compliments as more expensive watches. In my experience, their customer service has always been reliable and easy to work with, which seems icredibly rare these days. Can't recommend these guys enough.

Why would I trust and buy from a company that totally misrepresents their ability to provide prescription lenses on their website? Their website proudly talks about their prescription lenses and all the options available. I wrote to them three times and they finally admitted to the error on the website and said they would talk with their web developer about it. What?? You run a company and are unaware (or inattentive to) such a major error? What else should I not trust?