What I ordered is what I got! Quality products that make me feel like I spent good money for a good product. I have always had good expereiences with vincustom and do not trust anyone else to provide... See more
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Review summary
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Reviews shaping this summary
Ordered XL shirts, didn't know what the material was and they were too big---everything else was great, No worries because I Liked both shirts so well I paid a local seamstress take them in for me.... See more
Company replied
First, I saw the advertisement on Instagram and decided to order one because as a Navy Veteran, “I am not most women.” And that’s what the shirt said. I was beyond impressed with the finished product.... See more
Company replied
The ordering process was easy. (even customizing my hat & shirts). The price was fabulous. The quality of the product is outstanding. Delivery was ahead of the projected date they gave me. Zero compla... See more
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Company details
Written by the company
At VinCustom, we don’t just create products — we craft personalized legacy items that honor your service and help you relive the freedom that service helped protect. 🪖 We serve those who served. Whether you’re a veteran, an active-duty member, or a military family, we know that every name, unit, and year holds a powerful story. You deserve more than just generic gear — you deserve something made just for you. 🎖 From the shirt you wear, the hat you tip, the tumbler you sip from, to the clock on your wall, the phone case in your hand, and the print that decorates your living room… …every product at VinCustom is a tribute to your journey. …a story told through design — personalized with your name, branch, unit, or mission. …a keepsake you can wear, use, gift, or display — carrying meaning only you truly understand. We don’t mass-produce military-themed merch. We craft legacy — into what you wear, use, and live with. 🗽 Why do we do this? Because freedom isn’t free — and those who protect it deserve to be remembered every day. We believe: A hat can carry pride. A tumbler can whisper “I was there.” A phone case can reflect your identity. A clock can mark moments worth honoring. A jacket can bring back memories you thought were long gone. And a home gift can turn any space into a shrine of service. 💥 We’re not just another POD brand. Unlike generic print shops or mass gift stores, VinCustom focuses exclusively on the military community. Every item is designed with care, precision, and respect — never just decoration. That’s why we go slow. We do it right. And we only serve those who’ve served — and the families who carry that pride every day. 🎯 You served with honor. Now let us help you tell that story — one shirt, tumbler, hat, jacket, phone case, clock, or home gift at a time.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- support@vincustom.com
- vincustom.com
4.5
Excellent
390 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
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Hat ordered was customizable
Hat ordered was customizable. Requested update on shipping received it promptly. Sent your link to my other vetetan friends. They were impressed by the variety and I expect they will order something.
March 25, 2026
Unprompted review
Reply from vincustom.com
Hi Michael, glad the custom hat came out well and that the shipping update reached you when you needed it.
Sharing us with your veteran friends means a great deal — word from someone who's already ordered carries more weight than any ad. We'll make sure they have just as good an experience when they're ready to order.
Thank you for the trust, and we look forward to serving your group.
Excellent customer service on all…
Excellent customer service on all counts. Immediate and very professional response to questions about products. Also very responsive to a issue I had with my initial order.
March 25, 2026
Unprompted review
Reply from vincustom.com
Hi Bob, glad the team was able to handle both your product questions and the initial order issue without making you wait.
Being responsive isn't just about speed — it's about making sure customers actually get useful answers, especially when something goes wrong early on. Hearing that both came through the right way is what we work toward.
We look forward to making your next order a smooth one from start to finish.
The ordering was very easy to follow…
The ordering was very easy to follow and understand,I was pleasantly surprised!
March 24, 2026
Unprompted review
Reply from vincustom.com
Hi Seamuso, a smooth ordering process is something we've put real effort into — custom products can get complicated quickly, so hearing that it felt easy and straightforward is exactly the feedback we aim for.
The "pleasantly surprised" part means we're moving in the right direction. We'll keep working to make sure every step, from order to delivery, stays just as clear.
Looking forward to your next order.
This company is literally the best…
This company is literally the best online ordering experience I've ever had. They respond to inquiries very quickly, and truly try to make their customers happy.
March 24, 2026
Unprompted review
Reply from vincustom.com
Hi Bradley, that's a high bar to set, and we don't take it lightly.
Fast responses matter because we know customers come to us with things that are personal — a custom order isn't just a transaction, and the questions around it deserve real attention. Glad that came through in your experience.
We'll keep holding that standard every time you reach out. Looking forward to your next order.
Superb customer service
They take time to send emails when you have a question. The customer service with company is outstanding. The products they sell are well worth the money! I’ve noticed the shirts run true to size. I need to reorder because my shirts are too big for me. You won’t regret doing business with this company.
March 23, 2026
Unprompted review
Reply from vincustom.com
Hi Pam, glad the team was able to get back to you promptly and that the products have been worth it.
On the sizing — that's a helpful note. Our shirts do run true to size, so going one size down from your usual is the right call. When you're ready to reorder, feel free to reach out and we'll make sure you land on the right fit this time.
We appreciate you sticking with us and look forward to getting it right for you.
FAST
I needed to modify an order which was my mistake. I followed their instructions and sent an email stating what the modification was. They sent an email back confirming they received my request, they were able to make the modification, and an email was sent to me confirming that change. They were awesome!
March 22, 2026
Unprompted review
Reply from vincustom.com
Order modifications can be stressful, especially when timing matters — glad the team was able to catch it and turn it around cleanly.
The confirmation at each step is something we put in place intentionally, so customers always know where things stand. It's good to hear that process actually made a difference in your experience.
We'll be ready whenever your next order comes through.
Received my shirt just the way I had it…
Received my shirt just the way I had it designed. Great company to order from.
March 18, 2026
Unprompted review
Reply from vincustom.com
Hi David, that's exactly what we aim for — the finished product matching what you had in mind when you designed it.
Custom orders come with a lot of variables, so when everything lines up and the shirt arrives looking exactly as designed, that's the outcome we're proud of. Glad it landed that way for you.
We hope to see your next design soon.
Great product and even greater people
Great product and even greater people. Had a small issue in beginning but it was handled beautifully by the professionals at vincustom.
March 13, 2026
Unprompted review
Reply from vincustom.com
Hi John, issues at the start of an order are never ideal, and we're glad the team was able to step in and handle it the right way.
That's exactly the standard we hold ourselves to — not just delivering a great product, but making sure the experience getting there is just as solid. Hearing that both came through for you means a lot.
We look forward to working with you again.
Customer service was phenomenal!
Customer service response was immediate and valuable and shirt was awesome!!!! Had some issues with some of the notifications going to junk mail but my concerns would have been resolved quicker if I had reached out to customer service earlier...
Great experience and will continue to shop with excitement of seeing new designs!!!
March 17, 2026
Unprompted review
Reply from vincustom.com
Hi Larry, it's great to hear the team was able to respond quickly and get things sorted out for you.
The junk mail issue is something we take seriously — notifications ending up in the wrong folder can delay resolution. We're actively looking into ways to make sure our messages reach customers reliably from the start.
The shirt hitting the mark makes it all worth it. We're excited for you to see what's coming next.
My new military Combo set
My new military Combo set, Polo Shirt and Ballcap
Yes, I had to pay for my personal info, to me it well worth it because I am proud of what I did…
I love all my "Vin Custom gear.”
March 13, 2026
Unprompted review
Reply from vincustom.com
Hi Edward, that's a combo worth being proud of — the Polo Shirt and Ballcap together make a statement.
Your military service is something worth honoring, and we're glad the gear reflects that in a way that feels personal to you.
We'll be here whenever you're ready to add to your VinCustom collection.
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad we could help update your order in time and make the process smooth for you. Thank you again for your support—we truly appreciate it and look forward to serving you again in the future!
Correcting an order
After ordering a shirt and hoodie I realized I forgot to up the size for the hoodie. Sent the company an email and they were able to update my order. Such awesome and prompt service. Will definitely be ordering from them again in the future!!!
March 15, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad we could help update your order in time and make the process smooth for you. Our team always tries to respond quickly and make adjustments whenever possible, so it’s great to hear that the service met your expectations.
Thank you again for your support—we truly appreciate it and look forward to serving you again in the future!
I ordered a navy shirt for my brother…
I ordered a navy shirt for my brother and he loves it i have another veteran in my family so I will be ordering another one this company is wonderful every time I had a concern and I emailed them they promptly answered me thank you so much
March 14, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We’re really happy to hear that your brother loves his Navy shirt. It means a lot to us that you chose our product to honor him, and we’re honored to be a small part of that.
We’re also glad our team was able to respond quickly whenever you had a concern. Providing helpful and timely support is something we truly care about.
Thank you again for your support, and we look forward to helping you with your next order for your family’s veteran! 🇺🇸
I like what your doing for vets
I like what your doing for vets, I like to purchase items for a friend who is a vet
The shirt is great for our country's birthday and acknowledge a vet.
March 14, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your support and your kind words about what we do for veterans. It means a lot to know that our products help people recognize and honor those who have served.
We’re also glad to hear the shirt made a meaningful gift for your friend and that it helps celebrate our country’s birthday while acknowledging a veteran’s service.
Thank you again for your support—we’re honored to be part of that recognition 🇺🇸
Exceptional customer service
Exceptional customer service! It took a little longer than expected to receive my items and they were great at keeping me informed. I love my shirts!!
March 14, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We truly appreciate your patience with the delivery time and are glad our team was able to keep you informed along the way. It means a lot to us that you’re happy with your shirts and with the support you received.
Thank you again for your support—we’re always here if you need anything!
Top shelf quality shirt...highly…
Top shelf quality shirt...highly recommend their shirt products.
March 12, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re truly glad to hear that you’re happy with the quality of the shirt and appreciate your recommendation. Feedback like this means a lot to our team and motivates us to keep delivering the best products we can.
Thank you again for your support—we’re honored to serve you!
I am very happy with this one thank you…
I am very happy with this one thank you all
March 13, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really happy to hear that you’re pleased with your item. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Thank you again for your support—we’re always here if you ever need anything!
Very pleased with the quality and the customer service
Very pleased with the quality and the accuracy of the lettering on the shirt was extremely pleased with their customer service. I couldn't be happier with my custom made shirts
I will be looking forward to buying product from them in the future. Now that I know they're very trustworthy
March 6, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We’re truly happy to hear that you’re pleased with both the quality of your shirts and the accuracy of the lettering. Our team works hard to make sure every custom item turns out just right, so your feedback means a lot to us.
It’s also great to know that our customer service made a positive impression. Earning your trust is incredibly important to us, and we’re honored that you’re considering ordering from us again in the future.
Thank you again for your support—we look forward to serving you again!
I love the quality of the hats and…
I love the quality of the hats and hoodies. On my second order I did not receive an item. It took several weeks but the situation was resolved. I will be ordering again.
March 9, 2026
Unprompted review
Reply from vincustom.com
Thank you for your review and for sharing your experience ⭐⭐⭐⭐☆
We’re really glad to hear that you love the quality of the hats and hoodies. At the same time, we’re sorry for the issue with the missing item and the delay it caused. We appreciate your patience while we worked to resolve the situation.
It means a lot to us that you’re willing to order again, and we truly appreciate your continued support. If there’s ever anything you need, our team is always here to help.
Don’t rush to judgement before seeing final product.
Although there was some confusion, on my part, about the origin of the product, when I received the Navy Radioman T-shirt I was pleasantly surprised with the quality, material and design. Overall very satisfied. I will add that my interaction with customer service was exceptional. Rapid response and follow ups were fast and concise. As we Radioman would say, Bravo Zulu (well done).
March 11, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your thoughtful review ⭐⭐⭐⭐☆
We truly appreciate you taking the time to share your experience. We're glad to hear that once you received your Navy Radioman T-shirt, the quality, material, and design met your expectations. It means a lot to us that the final product left you pleasantly surprised.
We're also grateful for your kind words about our customer service. Providing quick, clear support and following up when needed is very important to us.
And we especially love the sign-off — Bravo Zulu! ⚓ Thank you again for your support and for sharing your experience.
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