What I ordered is what I got! Quality products that make me feel like I spent good money for a good product. I have always had good expereiences with vincustom and do not trust anyone else to provide... See more
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Review summary
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Reviews shaping this summary
Ordered XL shirts, didn't know what the material was and they were too big---everything else was great, No worries because I Liked both shirts so well I paid a local seamstress take them in for me.... See more
Company replied
First, I saw the advertisement on Instagram and decided to order one because as a Navy Veteran, “I am not most women.” And that’s what the shirt said. I was beyond impressed with the finished product.... See more
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The ordering process was easy. (even customizing my hat & shirts). The price was fabulous. The quality of the product is outstanding. Delivery was ahead of the projected date they gave me. Zero compla... See more
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Company details
Written by the company
At VinCustom, we don’t just create products — we craft personalized legacy items that honor your service and help you relive the freedom that service helped protect. 🪖 We serve those who served. Whether you’re a veteran, an active-duty member, or a military family, we know that every name, unit, and year holds a powerful story. You deserve more than just generic gear — you deserve something made just for you. 🎖 From the shirt you wear, the hat you tip, the tumbler you sip from, to the clock on your wall, the phone case in your hand, and the print that decorates your living room… …every product at VinCustom is a tribute to your journey. …a story told through design — personalized with your name, branch, unit, or mission. …a keepsake you can wear, use, gift, or display — carrying meaning only you truly understand. We don’t mass-produce military-themed merch. We craft legacy — into what you wear, use, and live with. 🗽 Why do we do this? Because freedom isn’t free — and those who protect it deserve to be remembered every day. We believe: A hat can carry pride. A tumbler can whisper “I was there.” A phone case can reflect your identity. A clock can mark moments worth honoring. A jacket can bring back memories you thought were long gone. And a home gift can turn any space into a shrine of service. 💥 We’re not just another POD brand. Unlike generic print shops or mass gift stores, VinCustom focuses exclusively on the military community. Every item is designed with care, precision, and respect — never just decoration. That’s why we go slow. We do it right. And we only serve those who’ve served — and the families who carry that pride every day. 🎯 You served with honor. Now let us help you tell that story — one shirt, tumbler, hat, jacket, phone case, clock, or home gift at a time.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- support@vincustom.com
- vincustom.com
4.5
Excellent
390 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Quality material
Quality material, true to size fit. What more could you ask for?
February 18, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for the 5-star review ⭐⭐⭐⭐⭐
We love hearing this! Quality material and a true-to-size fit are exactly what we aim for, so your feedback truly makes our day.
Thank you for your support and for choosing VinCustom — we’re honored to serve you!
Great shirt!
I ordered this shirt that is personalized with my branch of service and rank. I did not know what to expect. When I received it I was amazed at the quality and great looks of this shirt! I love it. Thanks!
February 13, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your amazing 5-star review ⭐⭐⭐⭐⭐
We’re truly glad to hear that you were impressed with the quality and look of your personalized shirt. Being able to represent your branch of service and rank with pride is exactly what we aim to deliver, and it means a lot to know we met your expectations.
Thank you again for your support and trust. We’re honored to create something meaningful for you!
T shirt is very comfortable and nicely…
T shirt is very comfortable and nicely made. Thank you. It may have been a mistake on my part my rank on the sleeve should have been an E-3 not an E-2. I fixed it. Mistakes do happen at my age. Lol!!!
February 2, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad to hear that the T-shirt is comfortable and well made — that means a lot to us! And thank you for the great attitude about the rank correction. We’re happy we could fix it for you quickly. Mistakes definitely happen, and we truly appreciate your understanding and sense of humor about it 😊
Thank you again for your support and for trusting us. If you ever need anything in the future, we’re always here to help!
A very nice selection and easy to…
A very nice selection and easy to customize.
February 13, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really glad to hear that you found our selection enjoyable and the customization process easy to use. Making it simple to create something meaningful and personal is very important to us.
We truly appreciate your support and look forward to serving you again!
I received quick reply to my question…
I received quick reply to my question about changing my password. Other services like ordering were very clear and easy to use. Thank you
February 12, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re glad to hear that your question was answered quickly and that the ordering process was clear and easy to use. Providing fast, straightforward support is something we work hard on every day, so your feedback truly means a lot to us.
We appreciate your trust and support. If you ever need assistance again, we’re always here to help!
No matter what I ask for they went with it. out…
No matter what I ask for they went out of their way to do it for me. Can't even get this at home. Kidding! I'm going to look through my pictures to find a picture of my helicopter and myself to have put on something.
February 9, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this incredible review ⭐⭐⭐⭐⭐
We’re truly grateful for your kind words and trust. It means a lot to us to know that our team was able to go the extra mile and help make something meaningful just for you. Creating personalized pieces that honor your memories and service is exactly why we do what we do.
Whenever you’re ready to move forward with your photo or have any ideas in mind, we’ll be here to help you turn them into something special. Thank you again for your support—it truly means the world to us.
Your shirts are beautiful and on the…
Your shirts are beautiful and on the money the way it is I ordered three of them already I appreciate what you people do for US veterans thank you Sergeant R Mongeau
February 8, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your wonderful feedback ⭐⭐⭐⭐⭐
We’re truly honored by your kind words and support. Knowing that our shirts met your expectations and that you appreciate what we do for U.S. veterans means more to us than we can say. Serving those who have served is at the heart of everything we do.
Thank you again, Sergeant R. Mongeau. We sincerely appreciate your trust and support!
“I received my T‑shirt on February 6
“I received my T‑shirt on February 6, 2026. It arrived in good order, and my communication with VinCustom was fast and efficient.”
February 6, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for taking the time to share your experience ⭐⭐⭐⭐⭐
We’re really glad to hear that your T-shirt arrived in good condition and that our communication met your expectations. Fast, clear support is something we take seriously, so your feedback truly means a lot to our team.
We appreciate your trust in VinCustom and hope to serve you again in the future!
A very satisfied military veteran
As a military veteran of the United States Navy in the early 70's, I had a desire to acquire something that would be with me the rest of my life as a reminder of those days. I started researching and found Vincustom.com. After looking over the web-site, I found a t-shirt, that would represent what I did in the service (radioman), the years I served and the rate I ended up when I got out. That shirt was perfect and fit me with room to spare. I also, ordered a phone cover and it too was exactly what I wanted. I highly recommend to all those who have served our country, that if your looking for something to remind you of those day, check out Vincustom.com
February 7, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for sharing this incredible review and for your service 🇺🇸⭐️⭐️⭐️⭐️⭐️
We’re truly honored that VinCustom could be a small part of preserving such meaningful memories from your time in the U.S. Navy. Knowing that the T-shirt and phone cover represent your service, your years served, and the legacy you carry means more to us than we can put into words.
Your trust, recommendation, and kind words motivate our entire team to keep doing what we do—creating products that honor service, history, and pride in a personal way.
Thank you again for your service and for choosing VinCustom. It genuinely means a lot to us.
The communication and customer service
The communication and customer service. The ability of the Vincustom team to help resolve problems.
February 4, 2026
Unprompted review
Reply from vincustom.com
Thank you very much for your feedback! ⭐⭐⭐⭐☆
We truly appreciate you recognizing our communication and customer service. Helping resolve issues and supporting our customers is something the VinCustom team takes very seriously, and your kind words mean a lot to us.
If there’s anything more we can assist you with or any way we can improve your experience even further, please don’t hesitate to let us know. We’re always here to help and truly value your support.
I got my order quickly
I got my order quickly. Really impressed with the quality of my Polo and T shirts and cap. My wife loves them, too.
February 2, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for taking the time to share your experience! ⭐⭐⭐⭐⭐
We’re really happy to hear that your order arrived quickly and that you’re impressed with the quality of the polo, T-shirts, and cap. It means even more to us knowing your wife loves them too!
Your support truly motivates our team to keep delivering quality products and great service. If there’s anything we can help with in the future, please don’t hesitate to reach out. We’d be honored to serve you again!
I received my T-shirt today and I…
I received my T-shirt today and I absolutely love it.
February 5, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for sharing this—your feedback truly means the world to us! ⭐⭐⭐⭐⭐
We’re absolutely thrilled to hear that you received your T-shirt and love it. Knowing that our product brought you that kind of satisfaction makes all the hard work worthwhile.
Thank you again for your support and for being part of the VinCustom family. If you ever need anything or have ideas for future designs, we’re always here for you!
Amazing and responsive
Amazing and responsive. They went out of their way to help and honor veterans. I will be reordering from them again and again!
February 4, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this wonderful feedback! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that our efforts to help and honor veterans are being felt and recognized. Your trust and willingness to reorder again and again is the highest compliment we could receive.
Thank you for being part of our community—we’re always here for you!
Shopping was easy got every thing quick…
Shopping was easy got every thing quick but got a zip up hooded and zipper was Brock would like a refund or a new jack
January 16, 2026
Unprompted review
Reply from vincustom.com
Thank you for sharing your experience with us — we truly appreciate the honest feedback.
We’re glad to hear that the ordering process was easy and that everything arrived quickly. However, we’re very sorry to learn about the issue with the zipper on your zip-up hoodie. That’s not the experience we want for you.
We would be more than happy to either issue a replacement or process a refund, depending on what works best for you. Please reach out to our support team directly at support@vincustom.com
and include:
Your order number
A brief description of the issue
(If possible) a photo of the zipper for reference
Once we have that, we’ll take care of this for you as quickly as possible.
Thank you again for bringing this to our attention, and we appreciate the opportunity to make it right.
Exceptional service!
I believe that vincustom is probably the best company I have ever dealt with. The customer service is beyond exceptional. They truly care whether or not I receive my product. Again, I am truly satisfied with their outstanding customer service.
February 2, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this amazing review! ⭐⭐⭐⭐⭐
We’re truly honored by your kind words and deeply appreciate you taking the time to share your experience. Hearing that our customer service made such a positive impression means a great deal to our entire team. We genuinely care about every customer and always strive to be there when support is needed.
Your satisfaction is exactly what motivates us to keep doing what we do — and to keep raising the bar. Thank you again for your trust and support. We look forward to serving you again in the future!
Look what they did.......
The level of honor and truth, loyalty, commitment to vets as well as consumers, quality personnel, customer service AND customer follow-up is unmatched. This is fact, not a compliment!!! My compliment to them is this.....do not change, I am impressed!!
12b-ACOE Kuwait vet.
February 1, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for this incredible review ⭐⭐⭐⭐⭐
Your words truly honor us. Hearing that our commitment to honor, trust, loyalty, and follow-through stood out to you means everything—especially coming from a fellow veteran. That level of recognition is not taken lightly, and we are deeply grateful for your trust.
Thank you for your service and for taking the time to share this. We’ll keep doing exactly what you said—not changing—and continuing to serve veterans and their families with the respect they deserve 🇺🇸
The people who work for us the veterans…
The people who work for us the veterans that work there
February 1, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Your words mean a great deal to us. Many members of our team are veterans or come from military families, so serving and supporting the veteran community is deeply personal for us. Knowing that you felt that care and respect truly motivates us to keep doing better every day.
We sincerely appreciate your trust and support. Thank you for being part of the VinCustom family 🇺🇸
Excellent work
I loved the T-Shirt and hoodie I got on my first order. But I was wanting a long sleeve t-shirt and couldn't find any when I was on their websight. So in one of the emails they sent me I replied back ande asked if they made long sleeve t-shirts. And wham!! with in minutes they came back with an answer. I thought that was so awesome that they replied back to me so fast. They told me where I could find the long sleeve t-shirts and even recomended some styles for me to look at. Your company is doing such an awesome job. I thank you for all your help. Keep up the great work for all of us vets.
Milton H. Poe BT2 USN
January 31, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your amazing review and kind words ⭐⭐⭐⭐⭐
We’re truly grateful that you loved your T-shirt and hoodie, and it means a lot to hear that our team was able to respond quickly and help you find the long-sleeve options you were looking for. Taking the time to answer questions, offer recommendations, and make things easy for you is something we take great pride in.
Your support and encouragement mean everything to us—especially coming from a veteran. Thank you for trusting us and for being part of our community. We’ll keep working hard to serve you and all who’ve served.
Respectfully,
The VinCustom Team 🇺🇸
VinCustom offers quality products
VinCustom offers a wide variety of items that honors the service of all branches of the military. These items are customizable with years of service, deployments, etc... The items are made with quality materials and craftmanship while the ordering process was simple and quick.
January 31, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for taking the time to share such a thoughtful and detailed review ⭐⭐⭐⭐⭐
We’re truly honored to know that you appreciate the quality of our products, the craftsmanship, and the ease of the ordering process. Being able to create customizable items that recognize years of service, deployments, and the dedication of all military branches is exactly why we do what we do.
Your support means more to us than you know, and feedback like this motivates our team to keep raising the bar. Thank you for trusting VinCustom to help honor service and sacrifice 🇺🇸
Customer service is very important to…
Customer service is very important to me and your response was very quick and on the money. Never had a fowllow up question due to the professional and Curtis response. Please keep up the great work you provide to all members. Semper Fi
January 28, 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind words and for taking the time to share this feedback. It truly means a lot to us.
We’re very glad to hear that our response was quick, professional, and helpful, and that Curtis was able to assist you effectively. Providing respectful, timely, and reliable support—especially to our service members and veterans—is something we take great pride in.
Your encouragement motivates our entire team to continue delivering the best service possible. Thank you again for your trust and support.
Semper Fi 🇺🇸
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