So impressed with the customer service. Delivery was very fast, surpassed my expectations. Haven't tried the wine yet, but I am sure it will be delicious. Thanks Again.
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See what reviewers are saying
I have always had excellent service from your company. However I cannot say the same for your courier.He made no attempt to deliver, only put a card in the letterbox. After calling the company we wer... See more
Company replied
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one. But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone. The... See more
Company replied
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a t... See more
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Company details
Written by the company
Vineonline is a passionate bunch of wine lovers, craft-beer devotees, a few old-fashioned members, and some who even solely order low-alc bevvys. Vineonline has every corner covered, with extensive knowledge and they aren’t ashamed to share it. Vineonline is your one stop shop when it comes to all things wine, spirits and beer. You can count on them to help you skip those in-store queues and deliver value, convenience and delight right to your door, for any occasion. Vineonlines aim is to make the journey as easy for you as possible. If you like to curate your own boxes or if you want to pick from one of their curated subscriptions - when life gets busy you can even skip, to suit you. From their personal wine advisors for those times you’re unsure about what drop is the perfect accompaniment for an occasion to ordering drinks for your business - they have people, just a call away. So stay a while, shop the brands you know and love, or be inspired by their wide range of world-wide award winning drops.
Contact info
8/4 Williamson Avenue, Grey Lynn, 1011, Auckland , New Zealand
- 0800809463
- info@vineonline.co.nz
- vineonline.co.nz
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Vineonline
That's great to hear, thank you for the review!
It has not been delivered yet
September 21, 2023
Reply from Vineonline
We do appreciate your frustration. When your wine plan was generated, we experienced a glitch with our system which resulted in some orders being duplicated. This was quickly resolved and we are sorry for any inconvenience this has caused you. Your order was collected 28/9 and we have followed up the courier to arrange delivery ASAP.
Unwanted delivery
I messaged through the chat I did not want this order sent when I got the email to say this order payment had gone through successfully. I explained we are overseas.
It still continued on it’s way and was delivered .
September 21, 2023
Reply from Vineonline
Hi Louise, I apologize for the oversight in our communication. This should not have happened, and I'm truly sorry for any inconvenience it may have caused. We take this issue seriously and will investigate to ensure it doesn't happen again in the future. If you have any concerns or need assistance with this order, please don't hesitate to reach out. We're here to help.
Wine delivery
Great wine and good prices. Prompt delivery, have bought before and will buy again
September 20, 2023
Reply from Vineonline
That's wonderful to hear Diane, we're so glad you had a great experience and that you'll be back to shop with us again. Thank you for the review!
Our orders normally arrive quickly
Our orders normally arrive quickly when we are advised that they are about to be sent. On this occasion there was quite a gap between being told our order would be sent.....and the courier advising it was on its way. ACTUALLY it still hasn't arrived!
September 21, 2023
Reply from Vineonline
Hi There,
I apologize for the delay in your recent order. This is not the level of service we aim to provide. We'll investigate the issue and get back to you with an update as soon as possible. Your satisfaction is important to us, and we appreciate your patience.
5 Stars always enjoy the wine we…
5 Stars always enjoy the wine we receive only thing that is a bit not up to stand is the Track and Trace but that would NZ Courier's fault.
September 21, 2023
Reply from Vineonline
So glad we get a 5 star review, but also gutted the delivery didn't meet the delivery experience expectations this time. We'll pass the feedback on to our courier provider. Thank you for letting us know and for the lovely feedback, Denice!
Reply from Vineonline
Thanks for the lovely feedback, Chris! We really appreciated it!
Reply from Vineonline
Thanks Karen for your lovely feedback. We agree that it is unfair to restrict buyers to 6 or 12 of the same wine so very glad our customer's appreciate our flexibility with this. Cheers! Vineonline
Reply from Vineonline
Thanks for your feedback. Our web team have worked incredibly hard to create a wonderful website for you to wander through and pick up both your favourite and new wines. Working closely with our courier partners means we able to quickly solve problems without too much disruption to the delivery of your order.
Cheers, Vineonline
I’ve paid for the wine
I’ve paid for the wine, it’s a yearly standing order but asked you not to send it because I’m away from home. You dispatched it anyway. I don’t know where the wine is, I’ve asked my neighbour to watch out for it but the tracking number says it’s still in transit
September 21, 2023
Reply from Vineonline
Hi Katherine,
I apologize for the inconvenience. I'll look into this immediately and get back to you with an update on the status of your wine shipment. Thank you for your patience.
Still waiting for delivery of the…
Still waiting for delivery of the order. My account was charged 10 days ago. No reason for the delay has been forwarded by Vineonline.
September 21, 2023
Reply from Vineonline
Hi Jack,
I apologize for the delay in delivering your order. This is not the level of service we aim to provide. I will immediately look into the status of your order and get back to you with an update. Thank you for bringing this to our attention, and we appreciate your patience.
New Zealand Couriers are letting you…
New Zealand Couriers are letting you down. We have a doorbell and were home when our wine was delivered. The courier did not knock or ring the bell but left it outside the front door in full view of the street in the pouring rain. Consequently when we discovered the box it was sopping wet.
September 21, 2023
Reply from Vineonline
Oh no! We're so sorry to hear it! That's really frustrating to hear they didn't do the last step to get your wine to you. We're really sorry to learn this and will pass the feedback back to NZ Couriers. So disappointing, but we're hoping you enjoyed the drops inside the box when you were able to get it inside.
excellent service
excellent service, team knowledgeable about products
easy to do business with, have been a customer for 15 years or so very happy
good selections as well
September 21, 2023
Reply from Vineonline
Thank you Baz for your great feedback! We aim high with our service, right across our team, and only want the best possible outcomes for our customers. We truly are humbled by your long time custom. Cheers, Vineonline
Prompt delivery but wine of the year…
Prompt delivery but wine of the year too close to 6 monthly delivery. Also charged twice for same shipment, subsequently credited.
September 21, 2023
Reply from Vineonline
Hi There,
Thank you for sharing your feedback with us. We're pleased to hear that your delivery arrived promptly. We apologize for any inconvenience caused by the wine delivery schedule being too close to the 6-month mark, and for the double charge issue. We've taken note of your feedback and have credited the extra charge back to your account. If you have any further concerns or questions, please don't hesitate to contact us. Your satisfaction is important to us, and we'll do our best to ensure a smoother experience in the future.
Reply from Vineonline
Thanks so much for your feedback. We're passionate about providing an excellent range of wine at the best possible prices. We also work very closely with our courier to ensure safe and speedy delivery. It is great to receive messages such as this. Cheers! Vineonline
Have delt with Vineonline for years now…
Have delt with Vineonline for years now and always find them great to deal with.
September 20, 2023
Reply from Vineonline
Thank you for such wonderful feedback. We're a team that is passionate about excellent service so your words truly mean the world to us. Cheers, Vineonline
Delivery
I was disappointed to have a delivery problem, 2 cases delivered and charged, instead of one.
But what really annoyed was the difficulty in contacting vine on line ,particularly by telephone.
The live chat was difficult as well,cutting off at about 4.45pm.
This meant I spent quite a bit of time ,on the phone or the internet.
On the positive side it was all attended to with one case picked up and credit issued.
September 20, 2023
Reply from Vineonline
Hi John,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced due to the delay in your order. We understand your frustration, and we take your comments seriously.
Your feedback helps us improve our service. We are actively working on streamlining our order fulfillment process and addressing the issue of prepayment timing for popular subscriptions. Please be assured that your order is a priority for us, and we are doing everything we can to get it to you as quickly as possible.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team, and we will be happy to assist you. Your satisfaction is important to us, and we appreciate your patience.
Exceptional Service
I purchased a dozen mixed wines and two days later they arrived on my doorstep. I live outside the Auckland metropolitan area so the service you give is the best and I also have the added bonus of a tracking number. Since you changed your on line order profile it is very easy to complete an order . Can’t fault your service or your variety of products . A very happy customer .
September 20, 2023
Reply from Vineonline
Aw, this review was wonderful to read, Josephine! Thanks so much for taking the time to share with us such a wonderful review. We're all thrilled to hear this as we put a lot of time and effort into giving our customers the best experience as possible and hearing we have a happy customer makes us all smile! Thanks again Josephine, we look forward to seeing your next order come through. :)
Easy to order and delivery was quick
September 20, 2023
Reply from Vineonline
Great to hear! Thanks so much for your review!
Usually I give you 5, but not this time!
I gave you one star only because my order hasn’t arrived yet! I rang last week and was told that this is a very popular subscription so it will take a while to get all the orders out. I did think it was a bit cheeky to take payment so far in advance!
September 19, 2023
Reply from Vineonline
Hi Judith,
We apologize for the delay in your order and any inconvenience this may have caused. We understand your frustration and will work to improve our communication regarding subscription processing times. Rest assured, your order is important to us, and we're doing our best to get it to you as soon as possible. If you have any further concerns or questions, please feel free to reach out. Your satisfaction is our priority.
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