vineyard vines Reviews 129

Thought that I was going to get two shirts for the price of one, didn’t happen. Tried to fix the issue, and it was resolved—never received the second shirt. I can’t believe people are so incompetent. Very disappointed with the lack of consistency in customer service.

Buy from this company I ordered 5 items. After I paid. I received email they cancelled 2 items out off stock an hour after I been in web site they have it just price change. After couple days I received tracking. Number. Shipping I open back should be 3 items I received only one. I sent email. No answer I had to call them. They told me they will do shipping for 2 missing items ?!!!!!?!!!!firstand last. Time I buy from them oooo price change. 4 time days. Morning. You can have 90 $afternoons same article 56$day after 123$?!!!!!!!!! Scammers company after my poste they contacted me they cancelled 2 other article. And supposed free shipping because they cancelled my purchase they charge me 12$ shipping fee so. Now. I bought one shirt for over 50$ instead 5 item for 133$. Scream company never for ever I will buy for from them

Purchased a gift for my son two weeks before Christmas. It was on sale at 30% off. He went to exchange for a different color the day after Christmas and, it was no longer on sale, and they made him pay the difference to full price, $40, to exchange for a different color. When I approached the front desk they would not do anything about it. I contacted Customer Service through email three times with no response.

Purchase two matching outfits for my grandsons and of six items they only delivered 4 no pants for the little one and no jacket for the older. They never told me that they will short ship me or that the items I purchased were out of stock. Deceived me as a customer . I will never buy from them again.

Awful quality of the s sheep s shirts. Lots of pilling after one time wearing. They sent me a second one in black. Doing the same thing, and it’s black. Gross pilling, and the material is awful.
Very disappointed.

Order was placed on Nov 29 and a few days later it was cancelled on their web site no reason given. I contacted customer service and I was told the item was out of stock. I asked don't you notify the customer when this happens and they responded no. If an order is cancelled due to an out of stock they need to at least communicate this to the customer who is waiting for delivery for a Christmas present.

A $42 transaction from August 27, 2024 finally resolved on November 22, 2024. They cancelled my exchange order without notification or a refund, which had dead bugs in the packaging that I assume were from India where the shirt was made. They totally ignored like 5 emails I sent to follow up. I called them during posted business hours and got a recording saying they were closed. I called again a few days later and was told I would be given a $42 refund with a 3-5 day processing time. They never issued the refund. They totally ignored another 3 emails. I called again and was told they would re-process the refund in 3-5 days. Never received the money. I filed a claim with PayPal and they never responded forcing me to wait another 10 days until I won the case. Thank you PayPal.

Aside from the bugs, the clothes are just cheapo-ok quality, acceptable if purchased at the sale or clearance price. There are hundreds of other and better places to buy clothes. Never Again!

Bad costumer service, horrible. Not body can help like I expected

Poor customer service. I still don’t have my order. With the high prices and $12 shipping I expect to get my package in a timely manner. There isn’t even tracking!

I tried to place an order, but in the end after clicking the pay button, the site gave an error.
I tried again and got the error again. And only then I saw that the bank wrote off the money from me twice. The order was never placed. No one returned the money. Support has not responded for more than a week. This looks like a scam.

Horrible customer service! Three out of the four representatives were EXTREMELY RUDE! If you do not like answering phones then get our of the BUSINESS!

Ordered on 9/12 and received on 9/17, The 1/4 zip fabric and design was beautiful and the quality outstanding , It was on sale at a good price Could not have been a better experience.
So big thank you Vineyard Vines from a very happy customer.

I spent $108 on a tie from VV. My son wore it one time and I had it dry cleaned one time and it lost it's form. I spoke to the dry cleaner and they showed me how the quality of the tie was sub-par to other ties. I contacted VV customer service and they agreed to do a one time courtesy store credit for the current sales price of the item but they said 'this item is still considered to be damaged due to wear and tear.' My husband has ties that have lasted 20 years. This tie was less than 1 year old. If you are going to charge top dollar, you have to have quality. And when the quality fails, you have to have excellent customer service. I experienced poor quality AND poor customer service. This is not the first time I have had an issue with their quality, but it will be the last because I will no longer be shopping this brand.

I bought a sweater there a year ago and where the sleeves connect in the back the knit is all unraveling.
I sent an email to them about it with photos and they have not responded.

This Racist Store and the Clerk's should all be fired ASAP.

Fire Caleb the black guy working there, - This man Harassed me outside the store Calling me Derogatory inappropriate language, Caleb is Scary and Unprofessional. - This Man Tried to Fight me, so check the Cameras and See for yourself.

The Manager Working said he doesn't care and the Manager was also being Racist towards me for being a black woman, and I had not said 1 word, I only Asked to Speak to The Manager- Fire this No good guy too please.

I'd love to Speak with Ryan about the terrible people above.- This was in Germantown Tn

Like the fit for women’s cotton tee and women’s sankaty tee. Problem with the cotton is that after about 3 washing’s on delicate I get little holes in the front. I’m not overweight-5’5” and 124 lbs. when I called to see what was up they said I could solve the problem by buying a new one-this I’ve tried 3 times… holes each time.
The problem with the sankaty tee is that Ive not been able to buy it for about 2 yrs. When I called to inquire they did not know if it had been discontinued or not
Not a very helpful company, very frustrating.

Very nice service everywhere. Making sure you have a good day! Especially making sure you are good with sizes, colors, style, and more. Found some nice shirts with a lot of sales. Can be expensive but very nice and popular!!

I have always found the sales staff to be very polite and helpful. That said, the merchandise itself is not of high quality and is overpriced. Up until recently I was a fairly regular customer but the last few items I have purchased did not hold up.

Vineyard Vines is the best of old school: great clothes, great customer service, and--it may not seem like much--but they still wrap your goods with care. I love Vineyard Vines!!