An excellent transaction. I was worried as goods were coming from Denmark to the UK but all was well. Absolutely delighted with the boots and more importantly so is the better half.
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Review summary
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What people talk about most
Reviews shaping this summary
Vinny man, your shoes don't owe me a dime! Once again I purchased a pair of Yardee loafers. I already have the black lizard, and the brown lizard, and now a new pair in solid burgundy. The color... See more
Company replied
The shoes are just perfect. The perfect size, the perfect shape, the perfect leather.. I just love them.
Company replied
Delivery was fast and the sizing advice on the site really worked!
Company details
Written by the company
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Contact info
Amaliegade 4a, Ground floor, 1256, Copenhagen, Denmark
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3.8
Great
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Clarity and layout of the Vinny's…
Clarity and layout of the Vinny's website and how amazingly fast the items were delivered to me in London. Simply awesome.
February 25, 2025
Fab shoes and excellent service
Fab shoes and excellent service!
I ordered these shoes for my husband, and he loves them - I agree they are very nice and superb quality. Ordering was easy, great comms keeping me up to date and they arrived within a few days. Would definitely buy from Vinnys again.
March 3, 2025
EVERYTHING RIGHT...
Got my sandals right on the ETA date. Beautiful packing, great looking product, fit perfect. Better than expected as they were coming overseas.
Was worried that there might be delays, but none. Worried the product might now fit, but was right on size. Everything good, no negatives.
February 28, 2025
Offer a discount on first order when…
Offer a discount on first order when subscribing. Never got sent email with a code and didn’t get added at checkout.
February 25, 2025
Reply from VINNY's
Hi Jordan,
We're sorry to hear that the email never got to you. Have you checked your spam folder? Sometimes, they do end up there. We can see in our e-mail system that the e-mail was sent to you on February 19th. The subject line is: Thank you for signing up!
That being said, you are more than welcome to reach out to our customer service team, who would have been able to add the code to your order. That way, we could have applied it before checkout and avoided the experience of not getting the code added at checkout.
With all this being said, we will go ahead and refund you the 10%, as we can see that you have subscribed to our newsletter.
We hop to see you back, and that you see this as a positive outcome in the end.
Thank you!
Vinny’s equals quality
The timeframe for the complete transaction was excellent. The shoe was well made and great looking.
January 27, 2025
Reply from VINNY's
Hi Wayne,
We really appreciate your feedback. Thanks a lot for taking your time!
The shoes are amazing!
The shoes are amazing! Super fast shipping. I want more pairs now!
December 27, 2024
Reply from VINNY's
Jason, we appreciate you!
Reply from VINNY's
Hi Mark,
We really appreciate your feedback.
Happy New Year!
Amazing product and quick delivery!
November 15, 2024
Reply from VINNY's
Hi Delphin,
We really appreciate your feedback.
Happy New Year!
Great shoes and great customer service
November 6, 2024
Reply from VINNY's
Hi Erman,
We really appreciate your feedback, and we're happy to see that the effort we put into our customer service pays off.
Happy New Year!
Bad experience !!!!
Sent order back V7089 november 9th, no any reaction, does this company exist???
October 28, 2024
Reply from VINNY's
Hi Horas,
We're sorry that you have had a bad experience, and we're doing all that we can to help you. But in order for us to help, it needs to be a leveled playing ground.
We have a return portal, and this portal helps us keep track of all returns. It provides us with the tracking info, etc. You have not completed your return using our portal, and we, therefore, have no visibility when it comes to your return. We then asked for you to provide us with the tracking number, which you have yet to provide us. We have no chance of helping you when we don't have any visibility on your return since we have not been provided any information on it.
And as stated in our refund policy, the parcel has to be delivered directly to our office, if you are not using our return portal. So far, no parcel has been received at our office, and in a case, where it might have been lost by the courier, we're also unable to help since we don't have any information on your return.
We look forward to your answer, by e-mail, so we can help you out.
Thank you!
5 star customer service
Vinny’s deserves 5 stars. It’s not just the shoes, the quality or the price, its also the aftersales service. I contacted their customer service 7 months after I bought loafers, I needed advice for repairing some damage I inflicted to the left shoe. They were eager to help and offered to pay the shoemakers bill. Thats very classy.
October 23, 2024
Unprompted review
Reply from VINNY's
We truly appreciate your feedback, thank you!
My new favourite shoes
My new favourite shoes! Very kind costumer service and quick delivery.
October 4, 2024
Reply from VINNY's
We appreciate your kind words, thank you so much!
Reply from VINNY's
We appreciate your feedback, Malte!
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