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Vinoteket Reviews 

92,323
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Like prices and quality of wine. The website is easy to navigate and easy to buy the wine. There is limited selection though and sometimes I am simply buying the same wines repeatedly. In addition, Ai... See more

Company replied

Rated 5 out of 5 stars

Great service, easy ordering and we were kept well informed of delivery time. Great selection of wine and can’t wait to make my next order. Highly recommended!

Rated 5 out of 5 stars

A very good mix of wines, especially the red ones. I will actually order a couple of them separately. Also the delivery was super, quick and exactly on time that was advised.

Rated 5 out of 5 stars

Vinoteket are such a good option when you need to stock up for a birthday party or for Christmas. So easy to chose, mix and match and also get your choices delivered to your doorstep.

Company details

  1. Wine Store
  2. Alcohol Store
  3. Beer Store
  4. Liquor Store
  5. Wine Club

About Vinoteket

Written by the company

Vi vill att fler ska få chansen att utforska vinvärlden. Att fler ska få uppleva vad som finns bortom den vanemässigt inköpta bag-in-boxen till helgen.

Därför finns Vinoteket

Låt oss vara din guide på en upptäcktsresa genom distrikt, druvor, årgångar och smaker. Det spelar ingen roll hur mycket du vet om vin sedan tidigare, eller hur mycket pengar du kan lägga på en flaska. Här finns viner i flera prisklasser och för alla gommar. Viner med unika historier som gör varje sipp ännu mer minnesvärd.

Oavsett om du är en hängiven entusiast eller en nyfiken nybörjare så finns här något för dig. I vårt noggrant utvalda sortiment hittar du viner från världens alla hörn med leverans direkt till din dörr. Snabbt (och helt lagligt), över hela Sverige.

Bakom Vinoteket står ett dedikerat team, där en fjärdedel av medarbetarna är utbildade sommelierer med flera års erfarenhet av att arbeta professionellt med vin. Lär känna några av Vinotekets vinexperter, ta del av deras vinrekommendationer och följ med på resan mot ditt nästa favoritvin.

Vinoteket och Winefinder – så hör vi ihop

I april 2024 gjorde Vinoteket och Winefinder gemensam sak och ägs idag båda av Vintjänsten Holding AB. Tillsammans har vi cirka 70 % av marknaden för alkoholhaltiga drycker online (exklusive Systembolaget).

Vinoteket – störst i Sverige

Vinoteket är Sveriges ledande vinbutik på nätet och har levererat hem vin till dörren i över 10 år. Förra året (2023) placerades totalt cirka tre miljoner flaskor vin från Vinoteket på svenskarnas middagsbord. Utöver vin finns även öl, alkoholfria drycker och starksprit i butiken.

Brett och djupt kvalitetssortiment

Butikernas viner väljs av kunniga medarbetare som tillsammans har decennier av vinerfarenhet, som bland annat inköpare, sommelierer, vinskribenter och samlare. Målet är att hitta så bra viner och priser som möjligt – för alla vinälskare.

I Vintjänstens båda butiker finns viner på flaska från 99 kronor och både Vinoteket och Winefinder tar aktivt avstånd från bag-in-box. Ledorden är kvalitet framför kvantitet – att dricka mindre och bättre.

Äldre och mer mogna årgångar, små och okända producenter, druvsorter och vindistrikt, som annars har svårt att komma in på den svenska marknaden, får även de en välförtjänt plats i de digitala butikshyllorna.

Lagligt och smidigt

Att handla vin online har varit lagligt för svenska konsumenter sedan 2007 (enligt den så kallade Rosengrendomen). Förra året slog Högsta Domstolen än en gång fast att försäljning av alkohol online, på det sätt Vinoteket och Winefinder bedriver den, är fullt laglig enligt både den svenska alkohollagen och gällande EU-rätt. Vinerna packas utanför Köpenhamn för snabb leverans direkt hem till dörren. Svensk moms och alkoholskatt betalas av nätbutikerna, helt enligt gällande lagstiftning.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

92K reviews

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4.5

All reviews

(92,323)

12,055 reviews in the last 12 months

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Rated 1 out of 5 stars

The product wasn’t delivered

The product wasn’t delivered. Waiting for “a new date”. Wrote to customer service and didn’t received a reply.

Update: support contacted me to say sorry for being late. No new date was informed and product still not delivered.
I don’t recommend to special dates, because will not be delivered as planned.

February 3, 2022
Vinoteket logo

Reply from Vinoteket

Hi Juliana,

Thank you for your review!

Our customer service handles all errands within 48 hours on weekdays, but normally faster than that. I can see that my colleague replied to your email just moments ago and will help you with your order.

Rated 1 out of 5 stars

No delivery still from you despite of…

No delivery still from you despite of confirmed time and day.

January 28, 2022
Vinoteket logo

Reply from Vinoteket

Hi Tatiana,

Thanks for your review. We are so sorry to hear that the delivery was delayed, which resulted in a bad experience for you as a customer. We keep in constant contact with the courier companies that deliver our products to counteract this type of problem.

I can see that you have now received your delivery. Do not hesitate to contact us again if you have more questions or concerns!

Rated 5 out of 5 stars

Im soo disappointed I weit for the…

Im soo disappointed I weit for the order yesterday, dhe driver send me a message I'm my way, and after some time send me message again he sad I can't bring you the order. Is not just that, they not tell me wen the gona deliver my staf, thanks a lot.

December 15, 2021
Rated 1 out of 5 stars

Stop SMS spam

Stop SMS spam
I never bought anything from you, never subscribed. Still I get SMS spam with offers.

You pay for stolen user information then spam people.

November 25, 2021
Unprompted review
Vinoteket logo

Reply from Vinoteket

Hi,

Thank you for contacting us. Please contact our customer support so they can help you further.

Rated 5 out of 5 stars

Ordre 900979512

UPDATE3:
REcived a discount. Than you for your quick hel Rebecca.

UPDATE2:
After all I got my parcel as promised Monday 22 November, still upset I couldnt get it as promised last Wednesday, however I was promised a discount, so we will see.

UPDATE:
I was contacted imidiately. Proposed discount and delivery nearest Monday 22 November. Will see what will happen. Thank you Rebecca for quick reaction.

I am very upset about my order!!! I was expecting it to be delivered Wednesday 17 November,
My husband spent all day at home in order to get! However, nobody came and I just received a message from your delivery company that they couldn't reach the receiver, which is absolutely nonsense!! Because my husband was home all daY!!! I checked the link-the delivery company even did not reach our door!! They have stopped like 3 doors next to us and registered that no one was home!!! I checked the address and map, they were like 100 m from us!!


TRying to call the delivery company danske fragtmand but they don't respond and there is no one to reach in order to find out where the hell is my parcel?! The automatic message keeps saying contact sender!!

We have a party tomorrow and we were counting on this order!!!!!

I requesta discount and the order to be finally delivered!!


Valeriia Karamysheva
Julius Thomsens Gade 22, 2th
1632 Copenhagen V

November 19, 2021
Unprompted review
Rated 1 out of 5 stars

My delivery was scheduled and then…

My delivery was scheduled and then didn’t show up. I got a text that it was delayed and I will be contacted fir a later delivery.

August 20, 2021
Vinoteket logo

Reply from Vinoteket

Hi Sheana!

Thanks for your review. We truly regret that the delivery of your shipment was delayed, which resulted in a disappointing experience for you as a customer. We keep in contact with the courier companies that deliver our products to counteract this type of problem.

I can not see that you have been in contact with our customer support. Do not hesitate to contact us if you still have not received your goods or received feedback from the courier company!

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