I finally sold one of my wines after many months of being for sale, now I want to withdraw my funds and it just keeps the error message: "International withdrawals to your country aren't supported... See more
Company replied
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See what reviewers are saying
I joined Vinovest in August 2022. Nearly four years later, my portfolio is still down, with a cost basis around $1,320 and an estimated value around $1,246. The real problem is liquidity. The... See more
Company replied
Easy to get in, impossible to get out. Your wines won’t sell. I requested a withdrawal 52 days ago and still haven’t received a cent—while they hide behind excuses about “withdrawal system glitches.... See more
Company replied
Unfortunately, I am very concerned this is a scam since my money cannot be withdrawn despite me being a customer with them for 5 years. They charge absurd fees. They do not stand by their product. Do... See more
Company replied
Company details
Written by the company
Vinovest is a modern wine and whiskey investing platform that helps customers source investment grade wines, provide professional storage and custody solutions, and manage ongoing buying/selling recommendations. We have cultivated direct relationships with the most sought-after wineries and distilleries in the world. We pride ourselves on being able to source the most collectible wines in the world at the best prices.
Contact info
9900 Culver Blvd, 90232, Culver City, United States
- 9494158730
- anthony@vinovest.co
- vinovest.co
1.7
Bad
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Be warned
Steer clear from this company. There is no way to withdraw money yourself and you have to go through support. Unfortunately, it becomes very difficult to get ahold of someone.
When calling, no one answers. If leaving a voicemail, it goes unreturned. When emailing, they will respond to maybe 1/5 emails and often >1 week before reply.
I’ve been trying to get $1,000 back from them for nearly a month. Building customer trust should be a cornerstone of any young company, and this critical area leaves much to be desired.
I’ve had to file a formal complaint with the Better Business Bureau to hopefully spur a response from Vinovest.
August 21, 2022
Unprompted review
Reply from Vinovest
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.
We would love the opportunity to speak with you more about your account and your overall experience to be sure that your withdrawal has been completed. Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away.
Thank you again for your feedback.
Worst Customer Service Ever...
Everything was all great until you sell and want to access your funds. Customer service takes forever to respond and it seems like they only have two people working for them and they only respond to calls and emails once a week. I believe in Fine Wine as an investment but don't trust your money with a company that does't take getting your money back to you seriously.
August 1, 2022
Unprompted review
Reply from Vinovest
Hello Ryan,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations.. This is never the client experience we want our investors to have.
Your feedback is very important to us as we continue to grow and make improvements. Please let us know if you would like to speak with a member of our team and we would be happy to set that up right away.
Thank you again for your feedback.
Be careful when investing with Vinovest
I decided to give Vinovest a shot and invest some money into wine based on my growing interest in the market. The app is flawed in a major way and it needs to be fixed. When you place a "buy order" for certain bottles they take your money and charge you a trading fee but sometimes that purchase will not end up in your portfolio. On two occasions I've had a sizeable sum of money taken from my account and it just disappears. There is nothing on the app showing I have a pending order. No email trail. It just disappears. Be careful using this service. Track all your trades. Better yet, don't use this service until they fix this issue.
July 21, 2022
Unprompted review
Reply from Vinovest
Hi Mike,
Thank you for your feedback. I am so sorry to hear your experience with the Vinovest marketplace trading platform did not match your expectations.. This is never the client experience we want our investors to have.
We strive to give all of our customers the best experience with their individual marketplace trading accounts. Our team is continuing to make changes and improvements to the platform as we move through the beta phase of testing the marketplace. New features, to the website and app, will be added to help improve the user experience. We have followed up with you in email as well, to help with your requests to your marketplace trading account.
Thank you again for your feedback.
NewBe
Just started investing in VinoVest, so far everything is going easy and smooth.
July 19, 2022
Unprompted review
Reply from Vinovest
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
Great website
Great website, easy to use and gives access to a unique asset class
July 3, 2022
Unprompted review
Reply from Vinovest
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Love to hear that you have found the site easy to use.
I've been a Vinovest user for just over…
I've been a Vinovest user for just over a year now and it's been awesome to see both the platform and my returns grow! With current markets, it's my only portfolio currently still in the green!
July 1, 2022
Unprompted review
Reply from Vinovest
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
It was easy to follow and get started
June 30, 2022
Unprompted review
Reply from Vinovest
H,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far and you found it easy to get started.
Reply from Vinovest
Hi Michael,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far and found the platform easy to use.
Newbie and just starting out
Newbie and just starting out. Really like the platform. Fine wine investing on autopilot...love the concept.
May 15, 2022
Unprompted review
Reply from Vinovest
Hi,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! We love to hear you like the platform and the concept!
1 year
I have been an investor for one year. So far my investment has been a consistent loser. The wine experts buy wines through auctions and it appears they over-bid. Almost immediately after the wines are added to my portfolio, the wines lose value and remain losers. Negative returns from expert wine pickers has been my experience so far.
May 2, 2022
Unprompted review
Reply from Vinovest
Hi James,
Thank you for your feedback. I am so sorry to hear your experience with Vinovest (app) did not match your expectations.. This is never the client experience we want our investors to have.
We strive to be transparent with our investors surrounding all aspects of their wine investment. Your feedback is very important to us as we continue to grow and make improvements. Thank you again for your feedback.
Great way to expand your investment…
Great way to expand your investment portfolio while satisfying a desire to own great wine. Will continue to invest on a regular basis.
May 2, 2022
Unprompted review
Reply from Vinovest
Hi David,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far! Happy to hear you are interested in growing your portfolio further!
Great way to approach wine investing…
Great way to approach wine investing for beginners and curious alike
April 30, 2022
Unprompted review
Reply from Vinovest
Hi Tommaso,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far and that you found it easy for beginners.
Excellent experience
Excellent experience. Knowledgeable advisors that provide access to a diverse and international selection of wines
April 27, 2022
Unprompted review
Reply from Vinovest
Hi Mitchell,
Happy to hear you've had an excellent experience and have been able to chat with our advisors to learn more.
Thanks!
Great to Invest with Vinovest!
Looking forward to investing with Vinovest. They are very helpful and accommodating!
April 24, 2022
Unprompted review
Reply from Vinovest
Hi Alexis,
We are so happy to hear our dedicated team has been able to help you along the way in your wine investment journey. Feel free to reach out at anytime if there is anything else we can help with.
In a world where it’s hard to invest in…
In a world where it’s hard to invest in wine as a small investor vinovest provides a perfect solution. I get guidance and a managed portfolio along with recommendations and special opportunities.
April 22, 2022
Unprompted review
Reply from Vinovest
Hi Richie,
Thank you so much for taking the time to share your experience. We love to hear that we've been able to bring the opportunity to invest in wine to you. Our team is always available to provide guidance on your portfolio throughout the journey.
Thanks again!
Great experience!
Our experience so far has been excellent. Julie Wilson was very helpful and informative - it was great to be able to chat with someone and get all of our questions answered in real time.
April 22, 2022
Unprompted review
Reply from Vinovest
HI Ashley,
So happy to hear your experience has been excellent and we've been able to provide you with all the information you need and to answer all your questions.
Please let us know if there are any other questions we can help answer.
Easy investing …
If you're looking to invest in fine wine then you cant go wrong here, simple to use, lots of options for investing and always someone on hand to help and answer any questions. Very happy so far.
April 8, 2022
Unprompted review
Reply from Vinovest
Hi Mike,
Love to hear you've found our platform simple to use and you like the available options. If our team can answer any other questions for you feel free to reach out at any time.
great assets. easier than l think
great asset. Made online wine investing easier than l think. very clear explanation and expectations. great job
April 7, 2022
Unprompted review
Reply from Vinovest
Hello,
We always love to hear we are able to make wine investing so easy. Our team is always available to help answer questions and explain anything else you might like to know about wine investing.
Investing in wine made easy
Investing in wine made easy, a very supportive team ready to share interesting information.
April 5, 2022
Unprompted review
Reply from Vinovest
Hi Bruno,
Making wine investing easy and user friendly is one of our main goals. Love to hear that goal was accomplished. We love sharing our wine knowledge. Let us know if you'd like some more!
Very responsive team when I have a…
Very responsive team when I have a question. And easy website to navigate.
Clear communication all around.
April 4, 2022
Unprompted review
Reply from Vinovest
Hi Rachel,
Thank you so much for your feedback. We are absolutely thrilled that you have been enjoying your experience with Vinovest so far!
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