Vintage Club UK Reviews 

1,308
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 712 reviews, most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding severe delivery delays, noting that orders often took many weeks or even months to arrive from overseas without proper tracking updates. People also noted major issues with customer support, stating that emails constantly went unanswered and getting promised refunds after returning damaged items was extremely difficult. Some reviewers were happy with the quick delivery and good quality of specific clothing items received as gifts. A few buyers also mentioned an easy ordering process and found a fantastic array of nice garments that completely met their expectations.

What people talk about most

Product

Clients share ambiguous opinions on product. Some reviewers highlight positive experiences, praising the... See more

Order

Customers had negative experiences with order fulfillment, highlighting long delays and missing items.... See more

Quality

Customers consistently note negative experiences with quality, highlighting that items often arrive stained,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration over prolonged delays... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over severe delays and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Advertised mystery boxes are a scam. 3 different boxes A, B and C should contain either 3, 5 or 8 items but even ordering 2 DIFFERENT boxes at the same time will only give you 6 items instead of at... See more

Rated 2 out of 5 stars

Arrived promptly but discoloured white and dirty around the neck. Looks overworn and grubby. Very disappointing as a gift for my grandson.

Rated 1 out of 5 stars

Wouldn't even give it a one star. Think before you buy from this diabolical company. I ordered a hoodie stated womens size 8-10 received a small child's age 8 years. Emailed customer service on how to... See more


Company details

  1. Vintage Clothing Store

Written by the company

Vintage Club UK is one of Europe's biggest online vintage clothing stores. They offer high-end designer brands and statement fashion pieces at affordable prices. You can find a wide range of clothing, including vintage sweaters, mystery boxes, and rework collections


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(1,308)

695 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great labels

There is a selection of top end and retro labels at good price they also have a good selection of retro footy shirts.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

i bought a carhartt jacket for £99

i bought a carhartt jacket for £99, the webiste said it would be delivered in 2 days and i ordered it on the 8th January. it is now the 2nd Feb and i still havent received it. when i raised it with the merchant they acted helfpul but nothing was happening. almost 2 weeks ago now i was promised £100 in store credit and i still havent received that. i get an email from one person who says theyre personally following it up. when they do nothing about it i follow up with an email and someone else replies and gives me the same useless promise. This company is full of criminals scamming people.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company. Don’t use them

Awful company. Do not use.
My daughter ordered a £50 mystery box. After taking about 3 weeks to arrive, the box contained such rubbish old smelly clothes that we decided send it back.

That was January 3rd. It’s now 31st and I’m still waiting for a refund. Just being fobbed off with automated responses. I doubt I will ever get my daughter’s money back.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Not good

Completely unacceptable no refund weeks after returning the item. No acknowledgement, no accountability, and customer service has been unprofessional with a bad attitude. This level of service is unacceptable.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose not fit to trade

I purchased an Adidas hoodie, it arrived badly stained and smelling of sweat, l emailed the Vintage club Ltd several times received lots of ticket numbers trying to find out where to return the item, in the end l sent it to there business address. l paid for the return and asked for a refund, l had proof of return delivery but they told me they can't find it in there warehouse so they can't check it to issue a refund and now they keep telling me it has been prioritised to the highest level more stalling tactics, l am surprised that Trading Standards haven't closed them down, there is something seriously wrong with the running of this business.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid: False Advertising, Poor Quality, and Disregard for Consumer Law

I ordered from Vintage Club on 28th December, selecting "Next Day Delivery." The package did not arrive until 21st January, nearly a month later. I eventually had to secure a refund through PayPal as the items were considered lost.

Now that the items have finally arrived, the experience has gone from bad to worse.

False Advertising:
The items are advertised as "Premium A-Grade," but the quality received is significantly below this standard, showing clear signs of heavy wear not mentioned.

Missing Items:
My order was supposed to include a "Free Carhartt" piece as part of the bundle; this was missing entirely.

Return Policy:
Despite the items being late, incomplete, and "not as described," customer service has refused to provide a prepaid return label. They are insisting I pay for the return and a £3 deduction from the original cost.

Under the UK Consumer Rights Act 2015, if goods are misdescribed or late, the retailer is responsible for return costs. Vintage Club is currently refusing to acknowledge these statutory rights and is citing "shop policy" over the law.

I have already reported this to PayPal. If you value your money and expect honest descriptions, look elsewhere.

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered an item two weeks ago, still not received

Ordered an item two weeks ago, and unfortunately nothing has been received to date. Contacted customer service who responded explaining item is in transit and they are following up as a priority. However despite regular chasing we are no closer and the responses from the company are clearly automated responses which are sufficiently vague. Having had this experience and reading some of the other reviews I am not confident of ever receiving the item or obtaining a refund, therefore this a warning to others to avoid this company

January 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look