Vintage Sofa Co. Reviews 

1,811
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderfully welcoming showroom environments, noting that the friendly staff provide exceptionally helpful guidance without ever feeling pushy or rushed. Many buyers highlight the outstanding quality, luxurious comfort, and unique design of the furniture, alongside professional and smooth delivery services. Some reviewers were not happy with occasional product issues, mentioning specific instances of damaged items upon arrival, incorrect assembly, or poorly performing cushions. A few other people also felt that delivery processes involved unexpected timeline delays or required extra customer effort to track orders successfully.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the wonderful choice... See more

Staff

Customers had positive experiences with staff, highlighting the warm welcome received upon arrival with... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with their well-made and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that drivers are exceptionally helpful,... See more

Service

Consumers find service to be positive, highlighting prompt, polite, and exceptionally helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It took us 3 trips to take the plunge and buy 2 sofas and a chair - only because there is such a wonderful choice of beautiful furniture etc. The staff we met (Natalie, George and Rebecca) were all re... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous place. We've never been in a showroom quite like it & so many beautiful pieces (not just sofas.) Personal service, with a brew & cake, but no hard sales!!! You can browse at your l... See more

Company replied

Rated 5 out of 5 stars

Super excited for my new 3 peice suite to arrive. The service has been prompt, polite and very helpful. Would highly recommend this company. Such fabulous items to enhance any home whilst bringing you... See more

Company replied

Rated 5 out of 5 stars

A truly amazing experience. A warm welcome with hot drink and snack and left to browse at our leisure. So many wonderful things to see and help on hand as soon as needed. Bought a sofa, chair, cushion... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Decoration and Interior Design Store
  4. Furniture Maker
  5. Furniture Store
  6. Living Room Furniture Store
  7. Rustic Furniture Store

Written by the company

Bold, beautiful pieces made for comfort, character, and homes that dare to be different. From sumptuous velvet to buttery leather and handwoven Harris Tweed, bold textures and colours invite you to mix, match, and make it yours. Vintage Sofa Co is a UK furniture company specialising in maximalist sofas, handcrafted Chesterfields, statement armchairs and distinctive furniture designed to transform your living space. Based in Yorkshire, we create and curate an eclectic collection of high-quality sofas and furniture from skilled makers across the UK and Europe, bringing together exceptional craftsmanship with expressive, characterful design. Our aesthetic is unapologetically maximalist, colourful and full of personality. From deep-buttoned Chesterfield sofas and vibrant velvet couches to heritage leather pieces and contemporary European designs, every piece is chosen to stand out while delivering exceptional comfort, quality and durability. We work with trusted makers and carefully selected furniture brands who share our passion for quality, craftsmanship and distinctive design. From solid hardwood frames and premium fillings to beautifully selected leathers, velvets and upholstery fabrics, quality is at the heart of everything we offer. As a family-run business, we pride ourselves on personal service, expert guidance and a welcoming showroom experience, alongside a seamless online ordering process with UK delivery. Customers choose Vintage Sofa Co for our statement sofas, bold interiors inspiration, exceptional craftsmanship and five-star customer care. Whether you’re searching for a classic Chesterfield sofa, a maximalist velvet sofa or distinctive living room furniture, Vintage Sofa Co offers exceptional comfort, incredible value and standout style to homes nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,811)

651 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vintage Sofa Company

I’m so happy to have found this company! top quality products, excellent customer service especially from Becca and smooth ordering and delivery process. I highly recommend them.

August 8, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Deborah. We’re so pleased you found us and have been happy with everything from ordering through to delivery.

We’ll make sure your lovely comments are passed on to Becca too. Thank you for recommending us!

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Amazing service today to Chesham

Amazing service today to Chesham. The guys were fantastic

September 12, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Marc. We’re really pleased to hear everything went so well with your delivery to Chesham.

We’ll make sure your lovely comments are passed on to the delivery team.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Bugsby loveseat

I have final brought my bugsby loveseat in zebra print, with the Support of Georgina who was empathic in understooding my journey on deciding on this particular chair, just in time for Christmas

Thank you again Georgina 😊

September 10, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your lovely review. The Bugsby loveseat in zebra is such a gorgeous choice, especially just in time for Christmas.

We’re so pleased Georgina was able to help you through the decision and find the right one for you. We’ll make sure she sees your lovely comments.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Outstanding

I ordered 2 sofas from the dopamine range, and a coffee table/bar from the Claridge range. They are exceptional!
I love them, and I received comments and compliments all the time.
The quality is outstanding.
Ordering was straightforward, and the delivery was professional.
I couldn't be happier

July 25, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Sue. We’re so pleased to hear how happy you are with your sofas and Claridge coffee table/bar.

It’s lovely to know they’re getting so many compliments too. Thank you as well for your kind comments about the quality, ordering process and delivery.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Absolutely in love with my new chair

Absolutely in love with my new chair! The quality is outstanding, and it’s so unique and different from anything else out there. What really made the experience, though, was the incredible customer service. Before I bought it, the staff went above and beyond, answering all my questions and sending over numerous videos so I could get a proper look. They gave me all the time in the world and never once made me feel like I was being a nuisance. Highly recommend this company!

September 1, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Natasha. We’re really pleased to hear you love your new chair and that the team were able to give you all the help you needed before ordering.

It’s lovely to know the videos and extra information made such a difference. Thank you as well for recommending us.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

The warmest of welcomes

Ella provided the warmest welcome I have ever received in a purchasing experience. No pushy sales tactics, just really helpful and friendly.
We love our sofas ~ they feel so luxurious.
The delivery men were amazing, getting the sofas to our first floor too.

August 1, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Tracey. What a lovely review to read.

We’re so pleased you received such a warm welcome from Ella and felt relaxed while choosing your sofas. It’s even better to hear you love them now they’re home.

We’ll make sure your lovely comments are passed on to Ella and the delivery team too.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Customer service always great

Customer service always great. Very helpful and happy to look at lots of options. Great selection of quality furniture and accessories.

September 5, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Samantha. We’re really pleased to hear you’ve always found the team helpful and that you enjoy the range we have to offer.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Two seater and contrasting chair

I selected a two seater sofa and a contrasting chair on line
I made contact with Georgina who was extremely helpful answering all my questions with poise and clarity
Fabulous communication from this company regarding delivery times as I live in Northern Ireland
Purchase simple and efficient
I would gladly recommend this business
Carmel

September 9, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Carmel. We’re really pleased to hear Georgina was able to answer all your questions and make the whole ordering process nice and straightforward.

It’s also great to hear the communication around delivery to Northern Ireland has been helpful. Thank you for choosing us and for recommending us.

Your feedback means the world to our family business. Kate x

Rated 4 out of 5 stars

Excellent sofa. Very bad delivery drivers

High quality sofa. Shame the delivery drivers were vey negative as soon as we answered the door. Said straight away it wouldn’t fit, they said we should have emptied the room for them? Trying to take the wooden radiator cover (that was screwed to the wall) however much to their surprise the sofa fit with plenty of room left. This would not put me off vintage sofa co, due to their amazing quality furnishings, but I do feel like the company they use for delivery should perhaps keep their negative comments to themselves

August 16, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you for your review Annemarie. We’re really pleased to hear you’re happy with the quality of your sofa, but we’re sorry the delivery experience let things down.

We completely understand your comments and will be feeding this back to the delivery team. The delivery experience should feel helpful and professional from the moment they arrive.

Thank you for your kind words about our furniture and for not letting this put you off us.

Your feedback means the world to our family business. Kate x

Rated 1 out of 5 stars

Terrible hassle to try and return they want £19.99 to arrange a small parcel return

Item took weeks to arrive to late to give as a gift Now it also looked nothing like like photo o. Website more temu In quality

Terrible hassle to try and return if they arrange it they charge £19.99 I notified them an hour after it arrived

September 4, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

We’re sorry the item wasn’t to your taste.

This was reported to us as a change-of-mind return.

We offered to arrange the return for £9.99, not £19.99, or you were completely free to make your own return arrangements if you could find a cheaper service. Either option allows the item to be returned for a full refund.

Unfortunately, while we’re always happy to help with returns, we can’t make third-party courier services free of charge. 😊

Vintage Sofa Co

Rated 5 out of 5 stars

Great service and quality products

Great service and quality products

September 7, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for your lovely review. We’re really pleased to hear you’re happy with both the service and the quality of your purchase.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Had a problem with the smallest of a…

Had a problem with the smallest of a nest of tables, sent photos of the problem. A replacemant has been located and we are waiting for delivery.

August 25, 2026
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you for your review. We’re sorry there was an issue with one of your tables, but we’re pleased the team were able to get a replacement sorted for you.

We hope everything is perfect once your replacement arrives.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Genuine quality

From being met at the door by friendly, knowledgeable staff to wandering around the mill looking at all the fabulous, quality furniture the whole experience was one of relaxed pleasure. Sales staff were supportive and offered loads of advice but never pressured us to commit to a sale. Would highly recommend everything about this brilliant company.

September 5, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Sam. We’re really pleased you enjoyed your visit to the mill and had plenty of time to look around and take everything in.

It’s lovely to hear the team were helpful without ever making you feel pressured. Thank you for such kind words and for recommending us.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Beautiful sofas and chairs in designs…

Beautiful sofas and chairs in designs that I haven't seen anywhere else.
A special shout out to Eliza who became our 'go-to' person throughout the process.
Nothing was too much trouble for her - from measuring legs on sofas to demonstrating (via video calls) sofa seat depth by sitting and lounging on the suite we were interested in. She even roped in a tall colleague so that we had an idea of how my husband would fit into and onto the sofa and chair! Friendly, engaged and responsive to all our many questions,
she was an absolute delight and certainly helped us to decide to commit to the purchase.
Vintage Sofa Company - you're so lucky to have this young woman on your team!

September 5, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much for such a lovely review. We’re so pleased you found something a little different with us and that Eliza was able to help you so much along the way.

It sounds like she really went the extra mile to help you feel confident with your choice, and we’ll make sure she sees your lovely comments.

Thank you again for choosing us.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Really helpful
Ordered without visiting showroom and they did a video call and showed me the sofa

September 5, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Jayne. We’re really pleased the team could make things easy for you even without a showroom visit.

It’s great to hear the video call helped you feel confident with your choice.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

We have had a lovely experience…

We have had a lovely experience purchasing from Vintage Sofa Company - great communication throughout, they’re really responsive over email and always happy to help. Also the actual sofa we purchased is perfect really comfy such great quality. Really happy with the sofa and service we received !!

September 2, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Lyla. We’re really pleased to hear you had such a good experience with us and felt well looked after throughout.

It’s even better to know you love your sofa and are happy with both the comfort and quality.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

We met Henri on our first visit to the…

We met Henri on our first visit to the vintage sofa company showroom and were impressed with his customer service initially and continually throughout our purchase! Nothing was too much trouble and Henri has continued to send us samples and videos of products all helping us make our decision! We’ve now placed our order and look forward to receiving all items! Thank you Henri!

September 2, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Helen. We’re really pleased Henri made such a good impression from your very first visit and continued to help throughout.

It’s lovely to hear the samples and videos helped you make your decision. We’ll make sure Henri sees your kind comments.

Thank you for choosing us and we hope you absolutely love everything when it arrives.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Amazing

The workmanship is amazing. More that what I expected.

August 26, 2026
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Tracy. We’re really pleased to hear the quality and workmanship exceeded your expectations.

That’s lovely feedback for the team to receive.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.
Always ready to help.
Extraordinary show room, very interesting furniture, furnishings.
Don't want to leave once you are there.

August 26, 2026
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you so much Yunus. We’re really pleased you enjoyed your visit and found the team so friendly and helpful.

We love that you didn’t want to leave the showroom! There’s certainly plenty to look at.

Your feedback means the world to our family business. Kate x

Rated 5 out of 5 stars

Lamp arrived well packed and in working…

Lamp arrived well packed and in working order. It looks good though surface not as lustrous as photo. Would never guess it was glass.

August 25, 2026
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you for your review Torquil. We’re pleased your lamp arrived safely and that you’re happy with how it looks.

We appreciate your comments about the finish too, as feedback like this is really useful for us when reviewing our product images and descriptions.

Your feedback means the world to our family business. Kate x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look