Vintage Sofa Co. Reviews 

1,811
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderfully welcoming showroom environments, noting that the friendly staff provide exceptionally helpful guidance without ever feeling pushy or rushed. Many buyers highlight the outstanding quality, luxurious comfort, and unique design of the furniture, alongside professional and smooth delivery services. Some reviewers were not happy with occasional product issues, mentioning specific instances of damaged items upon arrival, incorrect assembly, or poorly performing cushions. A few other people also felt that delivery processes involved unexpected timeline delays or required extra customer effort to track orders successfully.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the wonderful choice... See more

Staff

Customers had positive experiences with staff, highlighting the warm welcome received upon arrival with... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with their well-made and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that drivers are exceptionally helpful,... See more

Service

Consumers find service to be positive, highlighting prompt, polite, and exceptionally helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It took us 3 trips to take the plunge and buy 2 sofas and a chair - only because there is such a wonderful choice of beautiful furniture etc. The staff we met (Natalie, George and Rebecca) were all re... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous place. We've never been in a showroom quite like it & so many beautiful pieces (not just sofas.) Personal service, with a brew & cake, but no hard sales!!! You can browse at your l... See more

Company replied

Rated 5 out of 5 stars

Super excited for my new 3 peice suite to arrive. The service has been prompt, polite and very helpful. Would highly recommend this company. Such fabulous items to enhance any home whilst bringing you... See more

Company replied

Rated 5 out of 5 stars

A truly amazing experience. A warm welcome with hot drink and snack and left to browse at our leisure. So many wonderful things to see and help on hand as soon as needed. Bought a sofa, chair, cushion... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Decoration and Interior Design Store
  4. Furniture Maker
  5. Furniture Store
  6. Living Room Furniture Store
  7. Rustic Furniture Store

Written by the company

Bold, beautiful pieces made for comfort, character, and homes that dare to be different. From sumptuous velvet to buttery leather and handwoven Harris Tweed, bold textures and colours invite you to mix, match, and make it yours. Vintage Sofa Co is a UK furniture company specialising in maximalist sofas, handcrafted Chesterfields, statement armchairs and distinctive furniture designed to transform your living space. Based in Yorkshire, we create and curate an eclectic collection of high-quality sofas and furniture from skilled makers across the UK and Europe, bringing together exceptional craftsmanship with expressive, characterful design. Our aesthetic is unapologetically maximalist, colourful and full of personality. From deep-buttoned Chesterfield sofas and vibrant velvet couches to heritage leather pieces and contemporary European designs, every piece is chosen to stand out while delivering exceptional comfort, quality and durability. We work with trusted makers and carefully selected furniture brands who share our passion for quality, craftsmanship and distinctive design. From solid hardwood frames and premium fillings to beautifully selected leathers, velvets and upholstery fabrics, quality is at the heart of everything we offer. As a family-run business, we pride ourselves on personal service, expert guidance and a welcoming showroom experience, alongside a seamless online ordering process with UK delivery. Customers choose Vintage Sofa Co for our statement sofas, bold interiors inspiration, exceptional craftsmanship and five-star customer care. Whether you’re searching for a classic Chesterfield sofa, a maximalist velvet sofa or distinctive living room furniture, Vintage Sofa Co offers exceptional comfort, incredible value and standout style to homes nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,811)

651 reviews in the last 12 months

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Rated 5 out of 5 stars

amazing!!

Santana and palou were amazing, very helpful and polite.. I wish all delivery companies staff were as great as them.. great service, very happy

August 11, 2026
Unprompted review
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

What lovely praise for Santana and Palou, Jayne! Their helpful and polite service clearly made all the difference, and we’re delighted you’re so happy 😊
Warm regards,
Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

Always fantastic a great team of people…

Always fantastic a great team of people and quality products. Xxxx

July 27, 2026
Vintage Sofa Co. logo

Reply from Vintage Sofa Co.

Thank you for your continued support, Alison — it means so much to our whole team! We’re delighted you’re happy with your latest purchase ❤️
Warm regards,
Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

I originally mismeasured and ordered…

I originally mismeasured and ordered the wrong size item.
Your company were reassuring and competent, reordering the correct size, accepting my return and refunding the difference.
I haven’t experienced customer care like this in a very long time.
Thank you all.

July 27, 2026
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Reply from Vintage Sofa Co.

We’re delighted we could put everything right quickly and help you receive the correct size, Roy. Knowing you felt reassured and well looked after is wonderful to hear.

Warm regards,
Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

Fantastic again !

Fantastic again !
Becca was so bright and cheery and helpful .. been coming to Vintage Sofa Company for years and such a joy to see it grow from strength to strength : they care !
It evident from the minute you walk in until your goodies are delivered …
Top class : businesses can learn a lot from you .
Thank you and may you continue to flourish x

August 10, 2026
Unprompted review
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Reply from Vintage Sofa Co.

Thank you so much for such a wonderful review, Jayne!

It really means the world to us to hear that you’ve been visiting Vintage Sofa Co for years and have enjoyed seeing us grow along the way. Knowing that the care we put into our customers’ experience comes across from the moment you visit us right through to delivery is incredibly rewarding.

We’re especially pleased to hear how bright, cheery and helpful Becca was. We’ll make sure your lovely feedback is passed on to her!

Thank you for continuing to support our family business and for such incredibly kind words. We truly appreciate it and look forward to welcoming you back again.

Warmest wishes, Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

New chairs from a great company

I made my order over the telephone I spoke to Ella. Who went to the trouble of finding out if a certain fabric was still available. She then telephoned me back with the good news that it would be the very last chair that could be made in that fabric. I have had 2 items from them before I love my Austin Egg chair in yellow leather. So many people have complimented me on my choice. I love my foot stool where I can hide things. I am excited and looking forward to seeing my new chairs which are being made just for me!

August 10, 2026
Unprompted review
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Reply from Vintage Sofa Co.

It’s wonderful to welcome you back after your much-loved yellow leather Austin Egg chair and clever storage footstool. Ella will be thrilled that her extra effort helped make your latest order so special 😊

Warm regards,
Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company, sofa, footstall, tables, sign and throw gorgeous.
So helpful, especially Natalie who replied to all my questions.
The delivery Company also incredible, constant updates all the way. ASB Logistics. Delivered as advised.
All professional and friendly, could not rate highly enough, recommend.

August 7, 2026
Unprompted review
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Reply from Vintage Sofa Co.

Thank you so much for your wonderful review, Pamela!

We’re absolutely delighted to hear how happy you are with your sofa, footstool, tables, sign and throw. It sounds like you’ve created a beautiful space!

It’s especially lovely to hear your kind words about Natalie. We’ll be sure to pass your feedback on to her – we know she’ll be thrilled to hear it.

We’re also so pleased that ASB provided such a professional and friendly delivery experience and kept you well informed throughout.

As a family-run business, your recommendation genuinely means so much to us. Thank you for choosing Vintage Sofa Co, and we hope you enjoy your gorgeous new pieces for many years to come.

Warmest wishes,
Kate x

The Vintage Sofa Co

Rated 5 out of 5 stars

Furniture Shopping like no other.

We were made to feel really welcome the moment we stepped in the door.
They even welcomed our furry friend too, which a quite rare.
We were offered refreshments and after a brief chat with Becca, she suggested some of the ranges more appropriate for our needs.
We browsed the whole store, which is a masterpiece in its own right, and didn’t feel under any pressure.
Becca checked in occasionally and when we were ready, she did a quote for us, took some details and gave us a small box to take away with fabric swatches in that we had discussed.
A really stress free enjoyable experience and the products all feel very good quality.

August 5, 2026
Unprompted review
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Reply from Vintage Sofa Co.

We’re delighted to hear that you – and your furry friend! – felt so welcome from the moment you arrived. We always want a visit to our showroom to feel relaxed and enjoyable, with plenty of time to explore, have a cuppa and find the pieces that are right for you without any pressure.

It’s wonderful to hear how helpful Becca was in guiding you through the different ranges and helping with your choices. We’ll be sure to pass your lovely comments on to her.

We especially love your description of the showroom as a masterpiece in its own right – that means such a lot to our team!

Thank you for visiting and for supporting our family business, Russ. We hope those fabric swatches help with the final decision, and we’d love to welcome you and your furry shopping companion back again soon!

Warm Regards
Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

This place is a treasure trove

This place is a treasure trove
Lovely furniture and accessories
The atmosphere is very friendly and your greeted with the offer of a cup of tea or coffee while you browse
The staff are extremely helpful and look after you without being at all pushy
We were looked after by Becca who's so helpful and fantastic at helping you choose as well
A great place to come and look for ideas and beautiful furniture
We will be back

August 8, 2026
Unprompted review
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Reply from Vintage Sofa Co.

We love hearing our showroom described as a treasure trove Peter – that’s exactly the feeling we hope to create! We want everyone to feel welcome, relaxed and free to browse at their own pace, preferably with a good cup of tea or coffee in hand. ☕😊

It’s especially lovely to hear your kind words about Becca. We’ll make sure she sees your feedback – she’ll be delighted to know she helped make your visit such an enjoyable one.

Thank you for visiting and supporting our family business. We’re so pleased you enjoyed exploring our furniture and accessories, and we look forward to welcoming you back for more inspiration soon!

Warm Regards, Kate x
Vintage Sofa Co

Rated 5 out of 5 stars

Great service

Great service. Quirky and an unusual products worth the travel to get there. Will definitely shop there again!

July 25, 2026
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Reply from Vintage Sofa Co.

We’re so pleased you found the journey worthwhile, Trish! It’s wonderful to hear our quirky collection caught your eye, and we’d be delighted to welcome you back.

Warm regards,
Kate x

Vintage Sofa Co.

Rated 5 out of 5 stars

Very pleasant contact.

Georgina was very sweet and helpful on the phone. Buying a sofa blind is not an easy task and requires faith in the company. Luckily, the reviews for this company are very good, so Im hopeful my sofa will be just as lovely as Im hoping. Georgina was very reassuring and kept in contact during my deliberation process, and even allowed me to overshare, because that's the type of person I am.
Now I can't wait (but have to) until delivery.

August 8, 2026
Unprompted review
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Reply from Vintage Sofa Co.

We completely understand that choosing a sofa without seeing or trying it in person can feel like a leap of faith, so it’s wonderful to hear that Georgina was able to make the experience reassuring and enjoyable for you.

We’ll make sure your kind words are passed on to her. Taking the time to listen, answer questions and help you feel confident in your choice is exactly the experience we want our customers to have – and there’s absolutely nothing wrong with a little oversharing along the way! 😊

Thank you for putting your trust in our family business. We’re excited for you to receive your new sofa and hope you absolutely love it when the big day arrives!
Warm Regards, Kate x
Vintage Sofa Co

Rated 5 out of 5 stars

Multi Orders!!

We ordered a large order comprising 40 items over 4 orders. The whole experience brilliant from start to the end. We leave to leave delivery until everything was all ready together which gave the team a logistical nightmare, but nothing was too much trouble for them from start to finish (especially as we kept changing the orders!). Eventually we now have an absolutely fantastic new home and we are so happy. Everyone deserved to all of the customer team but especial thanks to Amy, Lara, and Sophie. Thanks once again guys and we will definitely be back! David & Karen xx

August 6, 2026
Unprompted review
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Reply from Vintage Sofa Co.

It has been an absolute pleasure helping you bring everything together for your new home. With 40 items across four orders, there were certainly plenty of moving parts, so we’re delighted to hear that the whole experience felt smooth and well looked after from start to finish.

Your lovely comments about our customer service team mean so much to us, and we’ll make sure Amy, Lara and Sophie see your special mention – they’ll be thrilled!

Most importantly, we’re so happy to hear that everything has now come together and that you love your new home. Knowing that all the planning and coordination was worthwhile makes us incredibly happy.

Thank you for choosing and supporting our family business.
Warm Regards

Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

Exceeded my expectations

We bought the 4 seater Fairfax in Eddy Khaki velvet and the Armitage Loveseat in Derwent Olive & leather from Vintage Sofa.

I was quite anxious because I ordered on line without sitting on either piece. The staff sent me videos, answered my queries straight away with very clear and precise communication.

Delivery was smooth and the team placed it right into our lounge and taking away the packaging. The seat cushions are firm yet cozy and the fabric feels and looks very luxurious. The frame is solid and I just know it will keep well over time with heavy use. It looks amazing and I couldn’t be happier.

Do not hesitate to order from Vintage Sofa, you won’t be disappointed. I highly recommend this company, it is a family run business who take pride in their pieces.

June 10, 2026
Unprompted review
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Reply from Vintage Sofa Co.

We’re absolutely delighted to hear that your Fairfax 4 Seater and Armitage Loveseat have exceeded your expectations. We completely understand that ordering furniture online without having the opportunity to sit on it first can feel like a big decision, so it’s lovely to know that the videos and support from our team helped give you confidence in your choices.

It’s also wonderful to hear that everything went smoothly with your delivery and that the team looked after you so well.
Warm Regards

Kate x

Vintage Sofa Co

Rated 5 out of 5 stars

Great products & Customer Service to match.

I recently ordered some beautiful pieces from Vintage Sofa Co for my daughter, which unfortunately when delivered by FedEx, were simply dropped over our 4.5ft electronically opening gates to the concrete below, smashing two of our four items! Immediately we contacted the Vintage Sofa team & provided the relevant information, they instantly reordered our products and arranged for rapid collection of the broken items. A great company, with amazing quality products and a customer service to match. would highly recommend Vintage Sofa Co.

August 3, 2026
Unprompted review
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Reply from Vintage Sofa Co.

Thank you so much for taking the time to share your experience and for your lovely recommendation.

We were so sorry to hear that your items were damaged during delivery, but we're really pleased we could put things right quickly by arranging replacements and collecting the damaged pieces. It's wonderful to know that despite the setback, you were happy with both the quality of your furniture and the service you received from our team.

We hope your daughter loves her new pieces for many years to come. Your feedback means the world to our family business.

Kate x

Rated 5 out of 5 stars

We've had a fantastic experience ...

We've had a fantastic experience working Vintage Sofa Co. The quality of the furniture is consistently excellent, with great attention to detail and craftsmanship. Orders are always delivered on time, well-packaged, and exactly as expected. Their customer service is outstanding—friendly, responsive, and always willing to help with any questions or special requests. It's refreshing to work with a vendor who is reliable, professional, and genuinely committed to delivering high-quality products. We highly recommend them to anyone looking for a dependable furniture supplier.

August 5, 2026
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Reply from Vintage Sofa Co.

Thank you so much for your wonderful review and recommendation.

We're absolutely delighted to hear how pleased you've been with both the quality of our furniture and the service you've received from our team. Knowing that you can rely on us for well crafted products, dependable deliveries, and friendly support means so much to us.

Thank you for choosing Vintage Sofa Co. Your feedback means the world to our family business.

Kate x

Rated 1 out of 5 stars

buyer beware know your consumer rights

I advise anyone purchasing from this company to pay with your credit card so you are protected with your section 75. I purchased 2 sofa's end of December 25. On delivery of Sofas in March 2026, the 4 seater sofa was not a 4 seater as advertised, described and measurements, Contacted company, requested they deliver correct sofa as per consumer rights, they refused and said it was a model change. I raised a section 75 dispute with my credit card. This was upheld and credit card issued full refund for incorrect sofa. Please take screen shots of any communication, please record the sizes of what you have ordered, ensure you follow up any phone call conversation with an email recap, this will help protect you. This company are all nice an pie if you have no issue but as you will see from other reviews they are not so. So ensure you pay credit card, to protect yourself and document everything this is my advice.

March 20, 2026
Unprompted review
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Reply from Vintage Sofa Co.

Dear Fran,

Thank you for sharing your feedback. We’re genuinely sorry that the size of the four-seater sofa did not meet your expectations and that you felt unsupported when raising your concerns.

You chose to retain the corner suite. Following the refund issued through your credit card provider, the four-seater remained at your property pending its return. Collection has now been arranged so that it can be returned to us.

We take the accuracy of our product information and the way we support our customers very seriously. We truly want every customer to be delighted with their furniture, and we’re sorry that your overall experience left you feeling disappointed. Your comments have been taken on board and will help us review how we communicate and manage situations such as this.

We fully support customers using the payment protections available to them and remain committed to respecting and upholding all consumer rights.

Kind regards,

The Vintage Sofa Co. Team

Rated 5 out of 5 stars

When we receive our footstool

When we receive our footstool we where overjoyed and we still are it was worth the wait thank you the quality is amazing delivery was great we were kept in touch with the whole process I recommend you to everyone ( my chandelier is fantastic) I can’t recommend this company enough thank you

July 27, 2026
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Reply from Vintage Sofa Co.

Thank you so much for your lovely review and for your kind recommendation.

We're so pleased to hear that your footstool was worth the wait and that you're still delighted with it. It's wonderful to know you were kept informed throughout the process, the delivery went smoothly, and that you're enjoying your beautiful chandelier too.

Thank you for recommending Vintage Sofa Co to others. Your feedback means the world to our family business.

Kate x

Rated 5 out of 5 stars

Selfridges stool

Taken delivery of my fabulous selfridges stool .. it’s perfect

August 5, 2026
Unprompted review
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Reply from Vintage Sofa Co.

Thank you so much for your lovely review.

We're thrilled to hear you're so pleased with your Selfridges stool and that it's perfect for your home. We hope you enjoy it for many years to come.

Your feedback means the world to our family business.

Kate x

Rated 5 out of 5 stars

Staff attentive and well informed

Staff attentive and well informed, helpful without being pushy. Greeted us warmly and made us feel at home. High quality products very reasonable prices.

July 28, 2026
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Reply from Vintage Sofa Co.

Hi David,

Thank you so much for your lovely review. We are so pleased you felt welcomed by the team and enjoyed your visit. It is wonderful to hear you were happy with both our service and the quality of our furniture.

Your feedback means the world to our family business.

Kate x

Rated 5 out of 5 stars

Beautiful snuggler sofas

Some friends of ours recommended the Vintage Sofa Company to us when we told them we were looking for some snuggler sofas.

We made the trip to the showroom in Luddenden Foot and were absolutely amazed by all the fabulous sofas, cushions, rugs, lighting, furniture and other homeware products. We were given a lovely warm welcome as soon as we stepped in and taken upstairs to some beautiful sofas to relax on and enjoy a coffee and cake before we browsed around the store.

It was such a tough decision on what to purchase as we loved everything but eventually settled on two snuggler sofas, one in marmalade and one in emerald green. We also chose some fabulous Hepworth midnight floral bolster cushions and a Raku red rug to match the sofas. We will definitely be visiting again and can highly recommend the place. Thank you so much to all the lovely members of staff for helping us with our order and delivery of the items, we love them.

April 16, 2026
Unprompted review
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Reply from Vintage Sofa Co.

Hi Gina,

Thank you so much for your wonderful review. We are delighted you enjoyed your visit and found the perfect snugglers and accessories for your home. Your kind words about the team mean so much, and we hope you enjoy everything for many years to come.

Your feedback means the world to our family business.

Kate x

Rated 5 out of 5 stars

I love this companies furniture we just…

I love this companies furniture we just brought to gorgeous sofas in marmalade for our lounge and the 2 seater leopard print sofa for the study .
We also brought a bar and 2 Riley bar stools absolutely lovely, we visited the showroom which was a unique experience so many things to look at well worth the journey from Tunbridge wells and the staff were very friendly and welcoming.
Kendall

July 28, 2026
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Reply from Vintage Sofa Co.

Hi Kendall,

Thank you so much for your lovely review. We are delighted you found so many pieces you loved and that you enjoyed the showroom experience. It was a pleasure to welcome you, and we hope you enjoy your new furniture for many years to come.

Your feedback means the world to our family business.

Kate x

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