Vintage Travel Reviews 

388
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the booking process for being exceptionally simple, straightforward, and easy to complete without any unnecessary fuss. Travelers consistently highlight the friendly, helpful, and professional staff who provide wonderful assistance and exceptional service throughout the entire trip. Some reviewers were happy with the comprehensive pre-departure information packs and detailed location guides provided in advance. People frequently appreciate the wonderful villa locations, beautiful properties, peaceful surroundings, and remarkably smooth travel arrangements organized for their holidays. Consumers note that everything is well organized, ensuring a relaxing getaway that meets all expectations.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, prompt communication, and... See more

Location

Customers consistently note positive experiences with location, highlighting stunning settings on the... See more

Holidays

Users describe positive interactions with holidays, highlighting relaxing getaways and exceptional service.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and well-organised booking... See more

Booking process

People report high satisfaction with the booking process, describing it as straightforward and very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No fuss booking with options for including flights, car hire etc. but no pressure to use those facilities. Brilliant clear website with clear and accurate descriptions of the villas. We have used them... See more

Company replied

Rated 5 out of 5 stars

Good website and very easy to book our accommodation - Can Fullos de na Torres in Mallorca. The villa was comfortable and situated in a nice, quiet location with a lovely pool and garden, including an... See more

Company replied

Rated 5 out of 5 stars

The booking experience is very easy. We liked the personal touch and VT made us feel valued as a customer. Amendments to the booking were easy and choice of hire car company really good value. Emai... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with. Friendly and helpful staff. The villa we stayed at was amazing, lovely grounds,clean, plenty of space and excellent pool area. In the countryside but only 10minutes dri... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service

Written by the company

Handpicked holiday villas with private pools. Idyllic destinations, expert knowledge and exceptional customer service from your independent villa holiday specialist. When you call us, you will speak directly to a member of our knowledgeable team. We will happily talk to you for as long as you like, passing on our 'insider knowledge' or tips to ensure you get the perfect property match. No rush, let's just make sure we find the property that's just right for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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4.9

All reviews

(388)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer service

This was our 3rd year using vintage travel. They have always been excellent and this year in particular their customer service went above and beyond for us. Unfortunately we had issues with the location of our villa and a new development site causing a lot of noise. Our rep and UK office stepped in so quickly and were able to offer us two options for resolution that were more than reasonable. Honestly exceptional and would recommend them to anyone. Thanks Vintage will see you next year

July 7, 2024
Unprompted review
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Reply from Vintage Travel

Many thanks indeed for this wonderful review, we're so pleased to hear your feedback. Thank you for your kind words and your loyal custom, we look forward to welcoming you back next year!

Rated 5 out of 5 stars

We stayed in Crete

We stayed in Crete. The villas were just as described. If anything even nicer. And the whole experience was made even more relaxing and enjoyable by the VT representative John. He could not have done more to make our stay comfortable and special. Nor could the villa owners, who were lovely and so kind.

July 23, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your wonderful review, we are so pleased to hear you enjoyed your stay in Crete. We will pass on your kind words to John, many thanks.

Rated 5 out of 5 stars

Excellent experience

I have booked our summer holiday with this company several times now and have never been let down. The properties always meet or exceed expectations - the villa Mira in Turkey was superb. Always feel well supported in advance, during and after the trip. Highly recommended - we are very satisfied customers.

July 8, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your 5 star review and your excellent feedback, we are delighted to hear your comments and appreciate it very much.

Rated 5 out of 5 stars

Very good communication from the start to departure

Very good communication from the start till the departure. Great house, as describe. Very good services (housekeeping on half rental, gate was broken on arrival and fixed 1 hour later..)no hassle at all. Plenty of infos of the area. Just perfect. Will try again

July 5, 2024
Unprompted review
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Reply from Vintage Travel

Thank you, this is great to hear. We hope to welcome you back in the near future.

Rated 5 out of 5 stars

What a view

Just returned from our third stay at Casa del Molino in Galicia. We had another lovely 2 weeks in the villa with the best view you could ever want, and a beautiful big pool. The Villa is spacious and well positioned for the beach, restaurants and lots of things to do including the lovely mill walk which runs by the side of the villa. Vintage travel were very efficient as always and I would highly recommend booking with them and staying at Casa del Molino.

July 20, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your wonderful feedback, we are so pleased you have enjoyed your stays at Casa del Molino.

Rated 5 out of 5 stars

Wonderful villa, great views

Wonderful villa, exactly as described online. Vintage Travel have been our go-to operator for 20+ years, and for good reason - their standards are high, and their response if issues arise is personal and quick.
El Balcon is beautifully situated, close to other properties but you would never know it as the house and grounds have no sight of them. Instead, there's a 180-degree panoramic view that changes by the minute, and the excitement of amazing birdlife. The property is well-maintained and comfortable.

June 13, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for this lovely feedback and review, we really appreciate your loyal custom.

Rated 5 out of 5 stars

Outstanding villa in beautiful Pezenas…

Outstanding villa in beautiful Pezenas location.Every
detail thought through and very easy booking process. Would use Vintage Travel again.

June 8, 2024
Unprompted review
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Reply from Vintage Travel

Many thanks for your five star review, we look forward to being of service in the future.

Rated 5 out of 5 stars

Beyond our expectations!

Everything, including the booking, contact with Vintage Travel, the information received, transfers and car hire (both arranged by VintageTravel), was excellent and fully met our expectations. The standard of accommodation, cleanliness and comfort of the Villa was a reflection of the pride and care taken by the welcoming villa owner and exceeded our expectations.

June 16, 2024
Unprompted review
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Reply from Vintage Travel

So delighted to read your feedback, thank you so much! Appreciated by us all.

Rated 5 out of 5 stars

I used Vintage Travel this year…

I used Vintage Travel this year following a brilliant holiday experience in 2022.
I went the same resort, Puerto Pollensa in Mallorca, and booked the same apartment. All the arrangements went smoothly including the taxi transfer from the airport. 2 years ago our flight out from Manchester was delayed by 12 hours, but the local Vintage Travel agent Julie made sure the cab was there when we landed in the middle of the night almost! The apartment was equipped to a very high standard and the terrace overlooked the beach.
They had put together a comprehensive guide to the area and no detail was left out.
That's why I'l probably be boring and go to the same place again next year!

June 22, 2024
Unprompted review
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Reply from Vintage Travel

We are delighted to hear you had a brilliant time at Pine Walk Apartment in Mallorca, we look forward to welcoming you back again!

Rated 5 out of 5 stars

Thank you Vintage Travel, truly exceptional

Excellent service from booking to arrival and beyond. Truly exceptional. The villa was perfect and we had one of our best holidays. Thank you Vintage Travel!

June 11, 2024
Unprompted review
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Reply from Vintage Travel

You are most welcome! Thank you for your review and wonderful feedback. We hope to welcome you back again soon.

Rated 5 out of 5 stars

Perfectly friendly and profession service.

From the initial enquiry, to booking and all correspondence, Vintage Travel were the most helpful, professional and friendly company I've ever used. Plus such lovely, hand picked properties, we couldn't go wrong.
Pech Marty, in South West France, the Villa we chose, was just perfect and reasonably priced. We had the best, most hassle free holiday. Even the property owners were easy to deal with and so very helpful.

June 8, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for this lovely feedback! We are delighted you enjoyed your stay at Pech Marty and hope we can be of service again soon.

Rated 5 out of 5 stars

From holiday enquires all the way…

From holiday enquires all the way through to when back home, the service has always been excellent - go out of their way to help - nothing an issue. Feels like the family travel agent we all used to have across the road! Beautiful villas and in country support timely and friendly. Have recommended Vintage to all my friends, which is a rarity

June 14, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your review and wonderful compliments, very much appreciated by us all.

Rated 1 out of 5 stars

Nightmare holiday Lou Cavel

We stayed at Lou Cavel, in Southwest France. Honestly, this was the worst holiday we have ever experienced. We were expected to clear bat droppings from the game rooms daily and when we complained to Vintage holidays, was sold it's a rural life location. The area was full of wasps and hornets, and we could not use the pool with our children. Planned to stay 1 week and went home after 3 days as we could not use any of the villa's facilities. Vintage Holiday refused to compensate us and I would never use them again.

July 19, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for taking the time to leave us a review, we are sorry to hear you were disappointed with your chosen villa. Our Customer Relations Team have already been in touch with you directly and responded in full to address the issues raised. We are sorry that you remain unhappy.

Rated 5 out of 5 stars

The Villa (El Figueral) in Majorca was…

The Villa we rented in Majorca was spotless, the Representative came round on the second day and was very helpful. The pool was larger than the photographs and was cleaned during our stay. Housekeeping came round to clean and change the towels mid week. The villa we rented was also listed elsewhere for approximately £200 more per week. I will use this firm again.

June 28, 2024
Unprompted review
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Reply from Vintage Travel

Thank you for your review, we look forward to being of assistance in the future and hope you had a wonderful holiday in Majorca.

Rated 5 out of 5 stars

Great service from beginning to end

Great company to deal with - we booked a villa in Italy and from the initial enquiry through to completion of our holiday, we have been kept informed with clear and useful information. Whilst we were away we had access to a local rep (if required) who checked in via Whatsapp during the holiday to let us know she was there to help.
We would certainly look at using Vintage again. Thank you.

July 6, 2024
Unprompted review
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Reply from Vintage Travel

Many thanks for your five star review, we hope to welcome you back again n the future.

Rated 5 out of 5 stars

Wow, wow, wow!

What a treat to find a holiday company who put customer service and quality front and centre. Brilliant service from start to finish, really couldn't find a fault with Vintage Travel. We will definately be using them again. The property we stayed in, Pazo Ceilan in Galicia, was huge and absolutely beautiful - we had gardens, a pool and an orchard! The owner was friendly, hospitable and generous. If you love a more authentic travel experience, and want to get away from the tourist hubbub, then Vintage Travel is for you!

July 1, 2024
Unprompted review
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Reply from Vintage Travel

What a wonderful review! Thank you so much. We are delighted to hear your feedback and that you enjoyed your holiday to Galicia.

Rated 5 out of 5 stars

Crete... What it says on the tin

The pictures of our villa really did do it justice, exactly that what we expected. The location was perfect for ourselves, tucked away in a quiet area without been overlooked yet only a 10/15 walk to the village where there is a large supermarket and various great taverna’s. A little bonus was a small amount of provisions for when we arrived which was so much appreciated due to our late arrival. The vintage representative was so helpful and recommended some excellent places and restaurants to go.

June 29, 2024
Unprompted review
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Reply from Vintage Travel

We hope you had a wonderful stay in Crete. Thank you so much for your five star review.

Rated 5 out of 5 stars

Everything from their website

Everything from their website, helpful reservation staff, booking, local rep and of course the beautiful villas and careful owners deserves 5 stars. We keep going back!

June 8, 2024
Unprompted review
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Reply from Vintage Travel

Many thanks indeed! We love this feedback, we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great company …

Great company who were knowledgeable about where we staying and arranged professional transport for us to and from the airport . The rep was again very helpful and easy to contact. Accommodation and location exceeded expectations . Absolutely lovely holiday and will definitely use company again

June 21, 2024
Unprompted review
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Reply from Vintage Travel

So pleased you had a lovely holiday! Many thanks for your five star review, we really appreciate it.

Rated 5 out of 5 stars

Excellent Service - great properties

This is the third time we have used Vintage Travel and again they provided an excellent service. The Villa Book was full of useful info and the tailored driving directions were invaluable. I can wholeheartedly recommend Vintage and I'm sure we will be using them again next year.

June 22, 2024
Unprompted review
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Reply from Vintage Travel

Thank you very much for your excellent review and your loyal custom, both hugely appreciated by us all.

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