Vinted Reviews 372

Randomly banned with no explanation - I was hoping to sell a higher-end item (designer wedding dress) and one day I got a message that I was banned. I appealed with photos of the dress, information about it, proof of its authenticity etc and my account was restored. A few weeks later, though, I was banned again - and this time they just blocked me? I really don't know. Also the one thing I bought off there WAS actually fake! I don't know what's going on with their fraud detection service but it sucks.

Only on the site over a week. Selling items well if cheaper but higher end great value quality items even with tags harder to sell. Then suddenly receive a ban notification. Feels completely like a defamation of my character as an honest seller. There has to be some comeback for AI generated perception of what constitutes fakes or infringements as it’s obviously not accurate. Damaging to individual reputation as genuine sellers. Poor customer care. Wonder how many law suits will arise this poor practice. The idea of Vinted is great but the AI processes are extremely poor and damaging to the trust of buyers and sellers.

Awful place.

Please avoid. There no real person to talk to when things go wrong. Just online agents that are different every time.

Stay away!!! Go to ebay at least you can talk to a real person when sell. I'm never selling on vinted again.

Customer service =zero
Ireland is not linked with France anymore
I kept buying bumps and showcase but still no views and no selling
No wonder they are under investigation. They just want to get your money but give you nothing in return
vinted is just a bunch of thieves

Beware these guys sell counterfeits and don’t seem to care. BEWARE.

Avoid this platform like the plague. Spent weeks setting up my account, all 2nd hand items and all photos taken by myself.

All going great first few weeks and was making money then Vinted start taking down my items citing photo issues. Bad lightning and then saying some photos were not mine.

Kept replacing and uploading different ones, again taken by me then BANG. Hit with a 7 day ban and was told if I didn't take down my bad photos within 24 hours id be permanently banned.

You cant edit while on 7 day ban so after ban I took down some photos that I thought that they thought might be bad lighting?? How ridiculous all this is.

Then BANG permanent ban.

Back and forth with multiple AI agents all telling me same stuff that they kept warning me. I just left it there.

Sold an item on vinted.ie that had a very clear description of what it was and the contents. Buyer raise a "item damaged which it wasn't but I couldn't report it. So paid to have it resent back to me. The buyer had emptied the product and sent back the packaging so I am left with nothing. No product to resell or use myself and scammer buyer for a full refund and got to keep the contents of the product for nothing. There customer service is appalling and when they so call investigate something they really don't. A shame of customer support. Great if a sale go through with no problem, but if you do. They are they unfairest shower of people I have every come across.

Sellers have no rights or protection. I sold an item with the correct procedure. I then had a message a few days later saying the item was delivered but my funds are suspended. Turns out that it was sent to a different address. Even the buyer thought this was harsh and I was not at fault but Vinted are now investigating. Fine, investigate but don’t penalise me in the meantime for doing everything correct from my end. I have nothing to do with the parcel being delivered elsewhere. That is the fault of either the buyer giving the wrong address or Evri just being incompetent like they normally are. I feel I should still be paid immediately without having to wait to see what outcome Vinted come to. Never have this trouble with eBay. Poor company

Absolutely horrendous experience!
Absolutely horrendous experience!
Sizing is completely wrong ,Italian/Spanish and some of French clothing sizes are completely different (I bought a jacket labelled as XL but in fact it’s for UK size XS or maximum S,I’m size M and it didn’t fit at all)
Also I bought a couple of items and later,when I started to look up size charts, I realised that they would be small for me and I cancelled my orders,and as a result I got a couple of one star reviews (for cancellation),if there would be an option to put on hold (sometimes items what you like have been sold meanwhile you trying to find out will it fit on you or not )an item what you like and then chat with seller about measurements ,I would use it but there’s no such thing,also some sellers are quite rude when you asking for exact measurements…
I will finish with my pending orders and I’m done with it!
Just wanted to warn everyone to not make the same “mistake’s” 😂 what I did!
Also you should be very careful when you accept your order and pressing “everything is ok” (there won’t be any option yo get your money back,I bought a pair of skinny jeans and after receiving it, I confirmed that everything is ok ,because visually it was,but when I tried them on,I found out that they were altered (from women's skinny jeans into men’s jeans,pockets were altered like for men and they were nearly up to my knees 😂I contacted Vinted costumer service but they said that I should have been checked it before I’m pressed “everything is ok” and now it’s too late (it could not even come in my mind that I should check them from inside out…and that someone will alternate jeans like this way …
I wish, I would have that much mind to read reviews on Trustpilot ,before I even started to use it!!!

Terrible customer support. They’ve temporarily removed French Shoppers/Merchants from the Irish site. How they thought this would be a good idea ill never know

There is no customer service! There is no community without communication. Check Vinted on instagram, no mention of a problem with the Irish website. Can't see favourites one day, French listings gone the next and no communication whatsoever. Can't contact vinted either! Only found out that there is an issue on reddit! Trying to keep costs low and as a result provide a crap service! Fortunately for Vinted, depop's just as bad. The race to the bottom is complete. You can't have a "Community' without communication. Thoroughly disappointed in Vinted, not that they'll respond here. Would've bought some items this weekend but their service levels made that impossible. Going back to Vestiaire!

One of the most disgraceful displays of manipulative and deceitful conduct by an online platform that I’ve encountered. Obviously as anyone who uses or knows Vinted.ie the market is limited and poor without the addition of the French market, the main component of its added value. Advertised as a purchasing/selling platform with this market, in the context of Ireland as of 4 days ago, it is the only reason I joined vs depop etc. What I find really strange is that I the seller have pieces that have considerably more traction in the French market I gained access to using the site, only for it to be blocked restricted with no prior warning or information.

For the past 4 days I have been fed false information, manipulated with statements of technical issues and glitches as reason for the restriction. I had directly posed the question whether or not my account was being targeted and if the market was being restricted and I was told “no” it’s a “technical issue”, refresh the app etc. Finally, I’ve been told it’s a trial, no length of time given, and that my account was targeted. There has been no apology for the misinformation prior or the fact that it was deliberately hidden from me.

This withholding of information has stripped me of my rights as a consumer to question and reflect on its value post restriction. Is it now as sold to me originally? Does the platform still provide the same service I signed up for, is the market of similar value? No to all. Would I want to continue using it if I found these requirements were no longer being met? Again, no!

Ultimately, I did not get this choice, instead I had to put a considerable amount of effort into retrieving some truth, the degree of which I cannot verify as I’ve been lied to for 4 days prior. They are operating behind opaque windows, their customer service is atrocious and they seem unconcerned by gaining market share by misleading consumers/users.

They have already been addressed for a lack of transparency by the CPC EC and I have logged further complaints. Stay clear!

I sold a fragile item using Vinted’s integrated shipping label. Despite careful packaging, it arrived damaged in transit. The buyer was refunded, but Vinted refused seller compensation and did not provide clear evidence of inadequate packaging.
Sellers should be aware that when using integrated shipping which you are stuck with as have no other option, you may bear the loss even when damage occurs during courier handling.

Take no pleasure in posting poor reviews but can't but agree with the consensus here that buying off Vinted is a total gamble with no protection from the site itself against unscrupulous sellers. I sold a few item ok but my first purchase was totally mis-sold but the site didn't care. Proceed with extreme caution

Their dispute service is an absolute farce! They will not help you whatsoever. Please beware they are so unprofessional and untrustworthy it’s a disgrace

Do not be fooled by Vinted and their “buyers protection” when you need it most it’s absolutely non existent. Pathetic responses from customer service. I would only ever spend what I was happy to lose on Vinted.

Dreadful customer service. A few weeks ago I had FOUR separate parcels returned from my collection shop because Vinted had not sent me any code to pick them up. I engaged inlengthy to and fro text conversations, but I lost my items and Vinted didn’t seem in at least bit bothered. I have just been back to the same shop to collect two different items. The code number that Vinted texted to me did not match with the shopkeeper barcode and so he would not let me have my items. I cannot find a way to speak to anyone at either Vinted or Evri. I am at a complete loss about what to do. They don’t seem to care.

Worst app ever !! Full with scammers and fake accounts ! Just lost €220 .

Good experience so far. However posted item on Saturday and buyer sent a note that they received the parcel on Monday. However when I checked An Post tracker - it says the item is still in sorting centre. Looks like the parcel was delivered but not scanned on delivery or the scanning system was down. Vinted application relies on an integration with An Post. So now Vinted does not have up to date info. A system trying to work off of duff data from An Post. Pity

Had a parcel be undeliverable due to an issue with Inpost. Vinted would not answer my question or help in anyway on the chat. Waited way over the 48 hrs for a response. Re brought the parcel and now there is another shipping error and again Vinted are not answering the chat.