I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kit and instructions were high quality. I misunderstood the blood collection instructions and collected none. After I completed the questionnaire and sent in the saliva and stool samples, I got ma... See more
Company replied
I appreciate knowing what I need to eat to gain optimum health! It would be more helpful if any drug interactions would include the name of the actual medication! My doctors don’t know which medicatio... See more
Company replied
I am pleased with the supplements and gut formula. However, some of the oral toothpaste and gel containers do not open when you snap and squeeze the package. I am enjoying using all the products. And... See more
Company replied
Company details
Written by the company
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Written by the company
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Contact info
10800 NE 8th St, 98004, Bellevue, United States
- (855) 958-4663
- viome.com
3.3
Average
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never received my order and have been…
I never received my order and have been waiting for 2 months. Very disappointed .
April 27, 2026
Reply from Viome
Hi Nusha,
We’re really sorry for the delay and for the frustration this has caused.
We see that our team is currently monitoring your order, so please rest assured that we are actively tracking it and will keep you updated with any new developments.
We truly appreciate your patience and understanding while we work to get this resolved for you.
I asked for my order to be held and it…
I asked for my order to be held and it was shipped. This was due to a misunderstanding on my part.
Jeff Tallard
April 25, 2026
Reply from Viome
Hi Jeff,
We understand that you requested to delay this order and it was still shipped, and we’re sorry for the frustration this has caused.
Just to clarify, we currently won’t be able to delay orders once they are pushed to production. The only time we can honor delaying an order is before it is placed (i.e., pausing or adjusting the order dates).
That said, we’d really like to understand what happened in your case. One of our team members will be reaching out to you within the next 24 hours to assist further and make sure this is properly reviewed.
We appreciate your patience and we’re here to help get this resolved for you.
I followed the instructions to the…
I followed the instructions to the letter. You are requesting I re-submit blood work. That is not going to happen. Cancel my order. An unhappy customer
April 22, 2026
Reply from Viome
Hi Walter,
We’re sorry to hear about your experience. We understand that you followed the instructions carefully, and we truly appreciate the effort you put into completing your sample.
Our lab follows strict quality standards, and in some cases where those standards are not fully met, we may need to either reprocess the sample or request a new one to ensure the accuracy of the results.
We also want to assure you that our team is currently looking into what may have happened with your sample. You can expect someone from Viome to reach out within the next 24 hours to assist you further and help resolve this for you.
We really appreciate your patience, and we’re here to support you through this.
I had skipped the order and it shipped…
I had skipped the order and it shipped anyway. This is not the first time this has happened.
April 27, 2026
Reply from Viome
Thank you for letting us know, and we're really sorry this happened again. We understand the importance of managing the subscription properly.
We absolutely want to look into this for you. One of our team members sent you an email so we can investigate what happened and make sure it doesn’t keep recurring.
Please reply to that email when you can, and we’ll take it from there right away.
Order is on track and so far it feels…
Order is on track and so far it feels like it's making a difference. Normally a daily prilosec user and haven't taken for about 6 weeks. Will update at retest for actual.
April 27, 2026
Reply from Viome
That’s amazing to hear, thank you so much for sharing this, Shannon!
We’re really glad to know things are moving in a positive direction for you, and it’s especially great to hear about the change you’re noticing already. That’s exactly what we hope for.
We really appreciate you taking the time to update us, and we’re looking forward to your retest when the time comes!
If you ever need anything or have questions along the way, feel free to reach out to us at support@viome.com.
You’re also welcome to join our community at viome.mn.co, where you can access exclusive events and resources, connect with others on a similar journey, and learn even more. We’d love to have you there!
I placed my first order of Viome…
I placed my first order of Viome supplements in early March 2026 with a 1-2 week delivery estimate. The supplements didn't even ship for over a month after I placed the order. There were no updates from Viome for 32 days. I regularly logged into my Viome account to check the status, but when I selected my subscription, the website produced an error. When I checked my subscriptions today, the website still said, "Something went wrong. Please try again later."
I finally received my supplements a few days ago, which is why I'm rating Viome a 2 instead of a 1, but the company has provided exceptionally poor service and communication. I haven't even started taking the supplements because I started a different regimen after waiting so long for the Viome order to ship.
April 13, 2026
Reply from Viome
Erik, we understand how frustrating that experience must have been, especially with the long wait and lack of updates. Based on your reference number, your order was part of an equipment issue we experienced in March, which delayed processing and shipping beyond our usual timeframe. This issue has since been resolved, and future orders should not take a month to ship. We also see your concerns about the website errors and communication, and your feedback is truly helpful as we continue improving both. If you would like any support getting started with your supplements or have questions about your plan, we’re here for you and happy to help at 1-855-958-4663 or support@viome.com.
Reply from Viome
Mariah, we’re so happy you had a wonderful experience with our customer service! It means a lot to know you felt supported and taken care of throughout your journey with us. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Viome's website said I would get 15 %…
Viome's website said I would get 15 % off. But I didn't.
April 26, 2026
Reply from Viome
Hi Bill, we understand how frustrating it can be when a promotion doesn’t apply as expected, and we’d like to take a closer look at this for you. We’ll be reaching out directly to help sort this out, but you can also contact us anytime by phone at 1-855-958-4663 or by email at support@viome.com so we can make sure you receive the correct support.
very easy to communicate…
It has been very easy to communicate with the staff at Viome. They are attentive, take the time to listen, and are genuinely helpful in addressing my questions and concerns. I appreciate their responsiveness and willingness to provide clear guidance. Overall, a very positive customer service experience.
April 24, 2026
Reply from Viome
Maria, thank you so much for your kind words! We’re thrilled that communication with our team has been easy and supportive, and that you’ve felt heard and guided every step of the way. Providing attentive and helpful service is so important to us, and your experience means a lot. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
It’s my second time taking and exam and…
It’s my second time taking and exam and supplements, it’s have been helping me, now I have most energy, better sleep and more.
April 24, 2026
Reply from Viome
Johanna, it’s amazing to learn about your progress! More energy, better sleep, and overall improvements are exactly the kind of changes we love to see, especially as you continue your journey with us for a second time. We’re so glad the supplements are making a difference for you. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Probiotics help reduce chemotherapy issues!
I appreciate knowing what I need to eat to gain optimum health! It would be more helpful if any drug interactions would include the name of the actual medication! My doctors don’t know which medication I may have an issue with & certain foods or spices! My probiotics are helping to reduce side effects of my chemo therapy!
April 24, 2026
Reply from Viome
Karen, this is incredible! We’re so encouraged that your probiotics are helping reduce chemotherapy side effects and that you’re feeling supported in your journey toward optimal health. We also truly appreciate your feedback about including specific medication names for drug interactions, and we’ll be sure to share this with our team as we continue improving clarity and guidance. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Reply from Viome
We love that your experience felt quick and easy, Mariella! That’s exactly what we aim for, and we’re so glad everything went smoothly for you. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I filled out the information for the…lost discount
I filled out the information for the 15% discount but it didn’t reduce my cost.
April 24, 2026
Reply from Viome
Sorry to hear that happened, and thank you for letting us know, Val!
We’ve sent you an email to help you further, especially regarding the discount that wasn’t applied. Please take a look when you get a chance, and we’ll make sure this gets resolved for you.
We’re here if you need anything else!
Simple and Fast
It was really easy to us the site and the order turnaround time is impressive
April 24, 2026
Reply from Viome
Hi Michael, that’s awesome to hear! Thank you for sharing.
We’re really glad everything felt smooth and that your order arrived quickly, that kind of experience is exactly what we aim to deliver.
If you ever need anything or have questions along the way, feel free to reach out to us at support@viome.com. We’re always here to help.
You’re also welcome to join our community at viome.mn.co, where you can access exclusive events and resources, connect with others on a similar journey, and learn even more. We’d love to have you there!
Reply from Viome
We love to hear that, thank you so much, Clay!
It’s amazing to know the insights from our test are truly helping support your health, that’s exactly what we hope for.
If you ever need anything or have questions along the way, feel free to reach out to us at support@viome.com, we’re always here for you.
You’re also very welcome to join our community at viome.mn.co where you can access exclusive events and resources, connect with others on a similar journey, and learn even more. We’d love to have you there, you’d be a great addition!
I have absolutely loved my experience…
I have absolutely loved my experience with Viome! From the app, videos, results, and the supplements! I am feeling so much better. I truly recommend this, you will get answers and start to feeling better.
April 21, 2026
Reply from Viome
This means so much to hear, thank you for sharing, Audra! We’re so glad you’ve been loving the whole experience and, even better, that you’re feeling the difference. That’s exactly what we hope for. Really appreciate you recommending us! If you ever need anything at all, feel free to reach out to us at support@viome.com. We’re always here to help!
Great product. Unusually slow delivery
Maybe I don't fully understand he process or I'm getting spoiled by next-day delivery but 12 days from the time an order is placed until it gets to the shipping department for an additional 5 to 7 day trip to my house seems a bit excessive for what I hope is a completely automated process. My formulas have been in the system for over a year so I would think it would be a matter of inputting my name and hit the go button once my order is placed and my credit card charge clears. Again, I love the product, on-line support and customer service.
April 24, 2026
Reply from Viome
Thank you so much for taking the time to share this, Tim. We appreciate your kind words about our product, online support, and customer service.
We’re sorry for any confusion around the timeline. On average, the full turnaround from manufacturing to shipping is around 16 days.
Each supplement is carefully manufactured and prepared based on individual formulations, which is why it does take some time before it moves into the shipping stage. We understand it can feel longer than expected, especially when you’re used to faster delivery times.
That said, we truly appreciate your feedback and understand where you’re coming from. We’ll be sure to pass this along to the team as we continue working on improving the overall experience.
Thanks again for your support and for being with us on your health journey!
Very nice to feel the support as I…
Very nice to feel the support as I navigate all these changes. I really appreciate the care and consideration
April 23, 2026
Reply from Viome
Thank you so much for sharing this, Megan. It truly means a lot to know you’re feeling supported as you navigate these changes, and we’re really glad to be part of your journey. We’re here for you every step of the way and love being able to provide care and guidance along the process. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
After a year on Viome…
After a year, taking viome supplements, I am definitely seeing major improvements. Precision on my supplements it’s very important to me however, the timeline in which you operate is unacceptable. The testing takes way too long and the creation of personal supplementation takes way too long. I have recently noticed that you are spending an extra extraordinary amount of money on advertising for new clients and it is my desire that you put that extra money into running more efficiently.
April 24, 2026
Reply from Viome
Thank you for sharing this feedback and for sticking with your program long enough to see meaningful improvements, which really matters to us. We understand how important both precision and timing are, and we want to clarify that our process is intentionally designed to take the time needed to analyze your unique biology and create truly personalized recommendations, which is very different from standard supplements that can be produced quickly. Rushing this level of customization could compromise the quality and accuracy that you value, so while it may feel longer than expected, that time is what helps ensure your results are tailored specifically to you. We also continue to invest in improving our processes so we can become more efficient without sacrificing quality. If you would like us to look into your specific timeline or provide updates, we are here to help and can be reached by phone at 1-855-958-4663 or by email at support@viome.com.
Reply from Viome
Hi Carol, we hear your frustration and understand how important it is to receive your new collection kit as soon as possible. Our team is actively working on this and looking into the status of your kit to get you a clear update. In the meantime, you can reach us directly by phone at 1-855-958-4663 or by email at support@viome.com so we can assist you right away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.