Unfortunately, my last order has yet to arrive, was supposed to be my March supplements. Understanding a problem in the factory in production and trying to find out the status of my order, I’m now off... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Processing took too long, starting with the return of sample which was with slow standard mail. The report did not include details on which microbes are deficient or overpopulated. This would have b... See more
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I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... See more
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The kit and instructions were high quality. I misunderstood the blood collection instructions and collected none. After I completed the questionnaire and sent in the saliva and stool samples, I got ma... See more
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Company details
Written by the company
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Written by the company
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Contact info
205 108th Ave NE Suite 150, 98004, Bellevue, United States
- (855) 958-4663
- viome.com
3.3
Average
3K reviews
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The website is informative and does a…
The website is informative and does a good job of explaining the science behind the test. The purchase process was smooth and seamless from start to finish. I can’t wait to receive my results and dive into the personalized food recommendations.
April 8, 2026
Reply from Viome
Hi Nargiza! We're happy to hear that our website was informative and the purchase process was seamless for you. We appreciate your positive feedback and hope you find the personalized food recommendations insightful.
I havent received any information on…ANYTHING
I haven't received any information on my microbiome.
I spent all the money that I cannot afford and on top of that I have had to send in 3 fecal samples !!
What is going on and when will I get my “PERSONAL MICROBIOME INFORMATION’ I want to feel better!
April 2, 2026
Reply from Viome
Hi Gina, we completely understand how frustrating this has been, especially after the time, effort, and cost involved, and we want to reassure you that your samples have not been ignored. The reason we are asking for another stool sample at no cost is because the previous stool samples did not provide enough information for our lab to generate results that would be accurate, complete, and truly useful to you. Rather than sending you incomplete or unreliable microbiome information, we want to make sure the final report reflects the quality and level of insight you deserve so it can better support your health goals. This additional collection is being requested for your benefit and to help us get you the most meaningful personal microbiome information possible. If you would like, we’re here to help and can also review your account with you directly by phone at 1-855-958-4663 or by email at support@viome.com.
I want to cancel my order
I want to cancel my order. I did it yesterday and I see a 100$ discount for same on Instalgram
April 9, 2026
Reply from Viome
Hi Santiago, we understand how frustrating this must feel, especially after seeing a different offer right after placing your order. We’ll review your order and take a closer look at the pricing concern. Please feel free to reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll be glad to assist further.
Reply from Viome
Hi Nusha, we understand how disappointing and inconvenient it is to be without your supplements for a week. Based on your reference number, your order was affected by a recent equipment issue that caused a delay. The issue has now been fixed, your order is on its way, and this should not happen again. If you need anything else or would like an update, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Seemed Very thorough
Seemed Very thorough, and something is happening to my stomach as I've been shitting green for weeks ever since.
April 8, 2026
Reply from Viome
Hi Zach! We’re really glad the process felt thorough, and we can absolutely understand wanting to get more insight into what’s been going on with your stomach. We are confident that your test will help bring you helpful answers and a clearer path forward. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Order was late, ran out of product
Third time in 6 months that my order was late and I ran out of product.
April 7, 2026
Reply from Viome
Hi Marc, we completely understand how frustrating it is to have your order arrive late, especially when you rely on your supplements, and this has happened multiple times. Based on your reference number, your order was impacted by a recent equipment issue that caused delays in processing. The issue has now been resolved, your order is on its way, and this should not happen again. If you have any questions or need additional help, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
VIOME for GI issues
The website was organized and easy to navigate. Ordering was easy. Cannot wait to get the kit.
April 7, 2026
Reply from Viome
Hi Elizabeth! We’re so glad the website felt easy to navigate and that ordering your kit was a smooth experience. We’re looking forward to being part of your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Shipping Process
Let me start off by saying, I like the Viome Products, but I’m very unhappy with the amount of time it takes to receive the supplements. I work in sales (custom fabrication of a medical device) so our products “save lives” and we can get the product to a patient/customer in less than 10days. The fact that it’s taken almost a month to get supplements is ridiculous.
April 6, 2026
Reply from Viome
Hi David. We completely understand how frustrating the wait can feel, especially when you are used to working with products that need to move quickly. We’re really glad you like the Viome products, and we also want to provide some context around the timeline. Since your supplements are personalized, the manufacturing process typically takes about 11 to 16 days because each formula must go through a careful review for safety and quality before it can be made and shipped. While that process can feel long, it is an important part of making sure your supplements are created specifically for you. We also recommend not pausing your subscription plan, since we schedule and process future orders with timing in mind to help make sure you do not run out of supplies between shipments. If you ever want us to take a closer look at your order timing or answer any questions, you can always reach us by phone at 1-855-958-4663 or by email at support@viome.com.
I love the fact that everything is…
I love the fact that everything is tailor to my unique needs. The app gives great information and updates about any issue was encountered in my test.
The app is very easy to use and I can manage my account from it.
I feel great since I am using the product.
I love Viome
April 7, 2026
Reply from Viome
We're happy to hear that our product meets your unique needs and that you find the app easy to use. We appreciate you sharing your positive experience, Maria!
Reply from Viome
Thank you so much, Kristian! We’re thrilled the ordering process was fast and smooth for you. We work hard to make getting started as easy as possible, and it’s wonderful to know that stood out. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I tried to cancel but it appeared again…
I tried to cancel but it appeared again without notice and I can’t cancel once payment has already been taken out. It is very frustrating because it is very expensive
April 6, 2026
Reply from Viome
Hi Celeste, we completely understand how frustrating this must feel. You are correct that once an order has already been placed and payment has been processed, it can no longer be canceled. That said, based on your reference number, we can confirm that the subscription connected to your latest order has now been canceled, and no future orders will be processed moving forward. If you have any other questions or would like us to review anything else on your account, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Better Quality Control
I am pleased with the supplements and gut formula. However, some of the oral toothpaste and gel containers do not open when you snap and squeeze the package. I am enjoying using all the products. And very pleased that my last dental checkup went well. The investment into this service is well worth it. But the delivery of my supplements is not consistent.
April 6, 2026
Reply from Viome
Hi Rosalyn, thank you so much for sharing this with us. We’re really glad you’re enjoying the supplements, gut formula, and oral products, and it’s especially wonderful to know your last dental checkup went well. We also truly appreciate you pointing out the issue with some of the toothpaste and gel containers not opening properly, as well as the inconsistency with your supplement deliveries. Your feedback is very important to us, and we’ll be sure to share it with our team. We also wanted to let you know that we recently identified an equipment issue last month that affected the delivery of your latest order, and that issue has since been fixed. If you ever need help or would like us to look into anything further, you can always reach us by phone at 1-855-958-4663 or by email at support@viome.com.
You are delaying the order and without…
You are delaying the order and without vitamins. Terrible job.
April 6, 2026
Reply from Viome
Hi Rocky, we completely understand how frustrating this has been, especially being left without your supplements longer than expected. Based on your reference number, your order was affected by a recent equipment issue that caused unexpected delays. The issue has since been resolved, your order is now on its way, and this should not happen again. If you’d like, you can also reach our team directly by phone at 1-855-958-4663 or by email at support@viome.com for any additional support.
Refund Issue
Refund Issue – No Proof Provided, Escalated to Bank
I was informed by Viome that my refund was processed on March 16, with an expected timeframe of 10 business days. As of today, no refund has been received.
Despite multiple follow-ups, Viome has not provided any verifiable proof of the refund (no transaction ID, no confirmation details, no reissue). The only response has been that the case is “under review” internally.
At this point, I have initiated a dispute with my bank due to the lack of documentation and resolution.
If Viome can provide proof of the refund or reissue it immediately, I am happy to update this review.
Otherwise, I would advise others to be cautious regarding billing and refund handling.
Order details are available upon request.
Update response
Hi,
It has now been several days since your last update stating my case is ‘under review.’
At this point, I need a clear resolution and timeline, not an update.
I received an email on 3/16 that the refund was approved.
If I do not receive a substantive response, I will proceed with a formal dispute through my payment provider and file complaints with appropriate consumer protection channels.
Thank you.”
March 15, 2026
Unprompted review
Reply from Viome
Hi Diana,
Thank you for sharing your experience. We completely understand how frustrating this situation must be.
Your concern is currently under review, and our support team is actively working on it. We’ll continue to assist you directly until this matter is fully resolved. We appreciate your patience and the opportunity to make this right.
Unfortunately
Unfortunately, my last order has yet to arrive, was supposed to be my March supplements. Understanding a problem in the factory in production and trying to find out the status of my order, I’m now off my schedule and will probably pause my next order. I’ve asked for my next shipment to be delayed at least 2 months, and since I’ve already paid for my monthly supplements, I haven’t received, it’s put me in a sort of dilemma, and the cooperation of the office, has not been very helpful. I’ll decide what I’m going to do in the future. Jeanette Dacko
April 6, 2026
Reply from Viome
Hi Jeanette, thank you for sharing your experience. We completely understand how frustrating it must be when your order doesn’t arrive on time, especially when it affects your supplement schedule.
Our support team has already sent you an email to inform you about the status of your orders and your subscription. We appreciate your patience.
The time of processing and receiving my…
The time of processing and receiving my order said 1-2 weeks and it took way longer more like 3-4 weeks-order placed on 3/12/26 -so almost 4 weeks. I am supposed to get tomorrow 4/8/26. So now I’m a month behind.
April 6, 2026
Reply from Viome
Hi Nicolette, we completely understand how frustrating this delay has been. Based on your reference number, your order was impacted by a recent equipment issue that caused unexpected delays in processing. The issue has since been resolved, and we can confirm that your order is now on its way. We know this timing was not what you planned for, and we truly value your patience while this was being corrected. If you have any other questions or would like additional help, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Always excellent
April 6, 2026
Reply from Viome
Hi Leslie! We’re thrilled that your experience has been consistently excellent, and it means a lot to have your support on your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is a wonderful place to connect with others, share experiences, and explore even more ways to support your goals.
Viome has helped me with severe SIBO
Viome has helped me with severe SIBO! It’s helped so much more than most of the 1000’s of other pills I’ve taken. Great customer service too!
April 6, 2026
Reply from Viome
Thank you so much for your thoughtful feedback, Dawn! We’re truly excited to hear that Viome has made such a meaningful difference for you, especially in supporting your journey with severe SIBO. Knowing that our recommendations and support have stood out after everything you’ve tried means so much to us, and we’re grateful to be part of your progress. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Within an hour After I ordered the…
Within an hour After I ordered the product, my social media advertised the same product for $100 less. ———
April 7, 2026
Reply from Viome
Thank you for sharing this with us, CJ. We completely understand how confusing it can feel to see a lower promotional offer appear so soon after placing an order. Promotions can vary from time to time, and we know that timing like this can be disappointing. We recommend visiting our site occasionally to check for any current offers or promotions that may be available. If you have any questions, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Regarding the purchase experience
Regarding the purchase experience, it was easy to update anything I needed to and the order is coming fast! I would definitely recommend Viome!
April 7, 2026
Reply from Viome
Thank you so much for sharing this, Allie! We’re so happy your purchase experience was smooth and that your order is arriving quickly. It means a lot to know you’d recommend Viome, and we’re excited to be part of your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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