While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,049 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often praising its quality and comfortable fit, especially for those with smaller ears or who sleep on their side. Many found the sound quality to be excellent and the user experience, including ease of connection and discreet design, to be highly satisfactory. However, some customers experienced issues with delivery services, noting slower than expected times or problems with receiving their orders. A few people also felt that the audio quality was not up to par, describing it as standard or even poor, and some encountered faulty products or difficulties with the earbuds connecting properly.

What people talk about most

Product

Customers had positive experiences with product, particularly praising the comfortable fit for small ears and... See more

Quality

People report positive experiences with quality. Many customers praise the great sound, clear audio, and... See more

User experience

Consumers find the user experience to be positive, particularly praising the comfort and fit of the earbuds.... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report positive experiences, praising the ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love both sets of earbuds. I especially love the Drift earbuds. I actually fell asleep with them in and only took them out when I woke up. All the other "side sleeper" earbuds were so unc... See more

Company replied

Rated 4 out of 5 stars

They're very comfortable. I wear earbuds all day (addicted to audiobooks) and depend on a quick pause so I can interact with those around me, and I was puzzled until I started rummaging through th... See more

Company replied

Rated 5 out of 5 stars

I ordered the Air and Drift buds on the offer buy one get one free and so pleased i did , these are two different styles of buds and well worth buying. Both sets are so easy to connect to your pho... See more

Company replied

Rated 5 out of 5 stars

Was skeptical as I’ve had issues with small earbuds still falling out as I’ve got rather small ear canals but these fit really well. Maybe not great if you’ve got big ear canals but I can’t speak for... See more

Company replied


Company details

  1. Home Audio Store
  2. Home Theater Store

Written by the company

VionB designs premium tech and everyday accessories made for real life. From home entertainment and audio to lifestyle tech, we create intuitive, well-designed products that seamlessly fit into daily life. Our focus is on usability, durability, and clean design — without unnecessary complexity. We ship worldwide and provide responsive customer support, clear warranties, and a customer-first approach built on transparency and trust. Life, upgraded. Tech for real life.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They took quite a while to get here but…

They took quite a while to get here but they were worth the wait. They fit my ears really well most earbuds are too big and constantly need adjusting. The sound is very good without keeping me from hearing what is going on around me which is important. The case will be very easy to carry with me in my purse if I have travel and the power cord is small and easy to tuck away. Also the cord works with power plugs I have so I can plug them into an outlet if necessary.

May 6, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for taking the time to share your experience. We’re really happy to hear the fit has been comfortable and secure for you, especially compared to bulkier earbuds. We also appreciate your patience with the shipping and are glad they ended up being worth the wait. It means a lot to hear you’re enjoying both the sound quality and the portability for everyday use and travel!

Emma, VionB Team

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, with no hassle. This is a very nice product, from the design of the ear pod holder to the ear pods themselves. The flat design means I can wear them comfortably in bed. The design means they fit comfortably and securely in my ears. I bought 2, one for me and the other for my husband. I like the sound, how you can wear them discreetly, they don't worsen my tinnitus and the design and look of the product is sleek and small enough to easily take with me. Highly recommend

May 1, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your thoughtful review. We’re so happy to hear the comfort, discreet fit, and sound quality have been such a great experience for both you and your husband. Knowing they’re comfortable enough for bedtime and easy on sensitive ears truly means a lot to us. We really appreciate your support and recommendation!

Emma, VionB Team

Rated 4 out of 5 stars

Took a bit longer to receive than I…

Took a bit longer to receive than I expected but I was able to follow all of the shipping process online. Great noise reduction.

May 8, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you for your feedback. We appreciate your patience with the delivery, and we’re happy the tracking updates were helpful. Glad to hear you’re enjoying the noise reduction as well.

Emma, VionB Team

Rated 1 out of 5 stars

I contacted you three times

I contacted you three times, and still waiting for and up date. I received two pair of the Visound Air. Neither one of them works. One keeps shutting out, both of them drop out all the time. I’ve used them on Apple and Android devices. Does the same on all of them.

The time is almost up for returns and that means I will lose all my money. That does not seem fare to me and any others with the same issues. Also I called there phone number but now I can’t find it again. My personal opinion is that they are not one the level.

May 6, 2026
Unprompted review
VionB logo

Reply from VionB

We’re very sorry to hear about your experience and completely understand your frustration. Unfortunately, we don’t currently have your order information here, so we’ve sent you a Request Information form to help locate your order.

Once we receive your details, someone from our customer support team will personally assist you and work on resolving this as quickly as possible.

Emma, VionB Team

Rated 5 out of 5 stars

Great Experience and Great Product

I must admit that I am quite reluctant to order from companies online, as I have had some very negative experiences in the past. This was not the case with VionB! Everything went smoothly and was notified at each step from purchase to delivery. Thank you.
I was also a bit concerned about the use of the VionB earbuds for work in a busy office, but they are perfect with great noise canceling abilities!

May 7, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your thoughtful review. We’re truly happy to hear that your experience with VionB helped restore confidence in ordering online.

It’s also wonderful to know the earbuds are working so well for you in a busy office environment and that the noise reduction has made a difference. Thank you again for your support and trust in VionB.

Emma, VionB Team

Rated 1 out of 5 stars

Warning, do not buy vionb earbuds…

I purchased two sets of these earbuds one for myself and my wife and the other as a gift. The sound is, at best, standard and unremarkable. The buds do not respond to the taps. However, where this product fails is in customer service which is non-existent. I’ve made several efforts to reach the company to obtain a refund without a response.I feel as if I have been scammed. This is clearly a one star rating. if that high.

May 2, 2026
Unprompted review
VionB logo

Reply from VionB

We’re very sorry to hear about your experience and completely understand your frustration. We’re going to send you a Request Information form so we can locate your order, as we currently don’t have your order details here.

Once we receive your information, someone from our customer support team will personally assist you and help resolve this as quickly as possible.

Emma, VionB Team

Rated 5 out of 5 stars

The Best ones for small ears…

They have awsome sound and finally one that will fit in my small ears and fits well. I have brought several that clam that their were small but they weren't so the only ones I could wear is the ones that go over the ears until now 🙌

May 4, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your wonderful review. We’re so happy to hear that you finally found earbuds that fit your small ears comfortably and stay secure.

It means a lot to us knowing the sound quality and fit met your expectations after trying so many other options. Thank you again for your support and trust in VionB.

Emma, VionB Team

Rated 5 out of 5 stars

The first earbuds that actually fit AND don’t hurt!

These are the first earbuds that actual fit in my ears and don’t hurt! I like my regular headphones, but sometimes they’re just not practical, so these babies are going to be a major game changer for me! Thank you so much!

May 4, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your amazing review. We’re so happy to hear that our earbuds finally gave you a comfortable fit without the pain.

It means a lot to know they’re making everyday listening easier and more practical for you. Thank you again for your support and trust in VionB.

Emma, VionB Team

Rated 4 out of 5 stars

Overall I like it

Overall I like it: the case is cool, the earbuds are comfortable, the sound is decent. My issue is that it sometimes will randomly disconnect and reconnect on its own during use, which is not a problem unless it's a night. When it randomly disconnects, the sound will unexpectedly come out of my phone and wake up my wife.

May 3, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you for your honest feedback and for sharing your experience. We’re really happy to hear you’re enjoying the comfort and overall design. For the connection issue, we recommend forgetting the earbuds from your Bluetooth settings and reconnecting them after a quick reset, as this often helps stabilize the connection. Also make sure your device’s Bluetooth software is fully updated. If the issue continues, our support team would be happy to help further!

Emma, VionB Team

Rated 4 out of 5 stars

Vion Experience

I, overall, am having a great experience. I love how small the earbuds are and how they fit in my ears even with my piercings. I find that the battery lasts about 6 hours and the case is quick to recharge the earbuds. When using both earbuds I find there is a mild skipping in my audio when I make abrupt movements. I would say that is the only issue I have come across but it is not a deal breaker for the pros to these earbuds and the price I got them. In conclusion the earbuds fit great, sounds great, and charge well.

May 7, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your detailed review. We’re thrilled to hear you’re enjoying the comfort, fit, battery life, and sound quality of your earbuds — even with piercings.

Regarding the slight audio skipping during sudden movements, we recommend trying to reset the Bluetooth connection and making sure both earbuds are fully charged and properly fitted in your ears.

Thanks again for your support and for being part of the VionB community.

Emma, VionB Team

Rated 5 out of 5 stars

Easy to use

Easy to use, great ear - fit, like the color that I picked

May 1, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your kind review! We’re so happy to hear you’re enjoying the comfort, fit, and color of your earbuds.

Emma, VionB Team

Rated 5 out of 5 stars

Great

Great. I love them. Comfortable to wear and easy to operate. I love that they are unobtrusive.

May 7, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much, Relle.

We’re so happy to hear you’re loving the comfort, ease of use, and discreet design. Creating earbuds that feel effortless to wear throughout the day was exactly our goal.

Emma, VionB Team

Rated 1 out of 5 stars

The reason its 1 start because there is…

The reason its 1 start because there is no 0 star.

Poor produst Quality, very bad sound quality. Cheap plastic.

I sent couple of messages to the customer service, no reply from customer service.
Waste of money, please do not buy.

May 4, 2026
Unprompted review
VionB logo

Reply from VionB

Hi Ayesha,

We’re truly sorry to hear about your experience and completely understand your frustration. This is absolutely not the experience we want anyone to have with VIONB.

A member of our customer care team will be reaching out to you directly to look into this personally and help find the best possible solution for you. We truly appreciate you bringing this to our attention.

Emma, VionB Team

Rated 5 out of 5 stars

I Lovvveeee them!

I Lovvveeee them!! They don’t fall out your ears at all and they are loud!! I’ve worn them in the shower and all! Very happy with my purchase, I’ve told all my friends!

May 4, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much, Lequisha.

We absolutely love hearing this! Knowing they stay secure, deliver powerful sound, and fit so naturally into your everyday life means the world to us. And the fact that you’re already recommending them to your friends truly makes us smile.

Emma, VionB Team

Rated 5 out of 5 stars

Great fit

Great fit. Happy with purchase.

May 6, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much, Bobbi.

We’re so happy to hear the fit feels just right and that you’re enjoying your purchase. Your feedback truly means a lot to us.

Emma, VionB Team

Rated 5 out of 5 stars

very affordable head and comfy

very affordable head phones which I bought to sleep in. These sit inside the eye and do not protrude outside of the ear. so work almost undetectable during the night.

May 6, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for sharing this, Esme.

We’re so happy to hear they’ve been comfortable for sleeping and that the low-profile design feels almost unnoticeable at night. Creating earbuds that stay secure without pressure was exactly our goal.

Emma, VionB Team

Rated 5 out of 5 stars

Faster Shipping Needed

The only thing that could use work on is the 2 weeks of shipping! I paid 2 payments via Affirm and had the products/earbuds for just one day.

May 6, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your feedback, Kelly.

We completely understand how exciting it is to receive your earbuds quickly, especially when using a payment plan like Affirm. We truly appreciate your patience, and we’re so happy they’ve finally arrived.

Your feedback is incredibly valuable as we continue working to make the VIONB experience even smoother from checkout to delivery.

Emma, VionB Team

Rated 5 out of 5 stars

finally fit my lil ears!!👂

these are working great for me and are the first that have ever fit in my little ear holes!!! i did experience some intermittent disconnection but could just be my phone service too, or getting jostled while exercising.

May 6, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much, Tricia

We’re so happy they finally feel like the perfect fit for your ears. For the occasional disconnection while exercising, keeping your phone close and ensuring both earbuds are fully charged can help keep the connection smooth.

Emma, VionB Team

Rated 4 out of 5 stars

It’s surprisingly good

It’s surprisingly good, for the size it has a good sound the only thing that doesn’t work well is the articulation of the volume next track and skip function

May 2, 2026
Unprompted review
VionB logo

Reply from VionB

Thank you so much for your thoughtful feedback, Ashley

We’re delighted to hear you’re enjoying the sound quality, especially in such a compact design. For the touch controls, we recommend using light, deliberate taps directly on the touch area, rather than pressing too firmly or tapping too quickly.

For volume, track changes, or skipping, try leaving a brief pause between each tap so the earbuds can clearly register every command. It can also help to make sure the earbuds are sitting securely in your ears, as this gives better contact with the touch surface.

After a little practice, the controls usually feel much smoother and more natural in everyday use.

Emma, VionB Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look