I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so... See more
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I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never se... See more
Company replied
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throug... See more
Company replied
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me... See more
Company replied
Company details
Written by the company
Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
Contact info
Denver, 80230, Aurora , United States
- +14156499398
- info@viossi.com
- viossi.com
3.3
Average
171 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommendations from staff directed to…
Recommendations from staff directed to select another size...Upon arrival Literally perfect fit...will be purchasing again soon....Thank you for your professional assistance....Should not look like a baffoon...On several upcoming meetings....stay well appreciated !
November 22, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Peter,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Great customer service
Great customer service. They respond in a timely manner.
December 5, 2023
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
Dear Pharaoh,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Above and beyond
I have ordered multiple suits from Viossi and have been 100% pleased with not only the quality but also tje customwr service! I will definitly continue to order with them in the future!
December 2, 2023
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
Dear Airin Lee,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Excellent Quality and Customer service
This time, I made the wrong order size on Black Friday sales and only discovered on delivery on 11/30. I reached out and requested for an exchange. The service I received to get this done was outstanding. Not just that, I am getting a $100 credit in addition as prices are back to norm. Appreciate you Aziz, Joshua and entire Team for epic service. I strongly recommend you guys.
December 1, 2023
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
Dear Don,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
The suit is the most beautiful thing…
The suit is the most beautiful thing I've ever seen, and their customer service is incredible spend the money splurge for yourself you won't regret it
November 10, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Evan,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Quality product, excellent service
I have purchased 3 suits from Viossi and all my purchases have been quality and great products with excellent service.
November 21, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Bright,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
The suit fit perfect & was delivered…
The suit fit perfect & was delivered cautiously & professionally as promised will shop here again I also liked the various options of clothing
November 21, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Trevor,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
The suit is great.
The suit is great. The quality of the material is superb. The fitting is perfect!!
November 20, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Bill,
Thank you for taking the time to share your experience with our suits. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Bad packaging and wrong size
I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never seen any vender package Suit folding like a shirt . I know Viossi not posting this review to the customer but if you are listining learn from your mistake and act fast, I don't want to write bad review to anyone but this one may be the first and it may go the next step.
November 20, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Negash,
Thanks for your feedback.
I went through all your emails and you explained the issue.
FINAL SALE: You purchased the suit during Black Friday which costs $299.00 for $199.00 and it was marked as final sale. Which makes it non refundable / exchangeable. During normal days, we are more than happy to accept and exchange it or refund it. Our agent has offered a solution where you can pay original price ($100.00 difference) and we are more than happy to exchange it to the bigger size.
SIZING: you mentioned multiple times about sizing that our brand sizing don’t look like brands like Ralph Lauren, Hugo Boss and Brooks Brothers. I would like to mention that every brand has they own size chart and not all companies have similar one. According to your body usually US40/EU50 should fit perfectly however it looks like US42/EU52 should be better as your pants size is W33 but every suit’s pants can adjusted one size up or down. Once again, do not compare brands which each other sizing of each brand is different.
Packaging: we never had issues with that before and you are first person who has issues about the package.
I have also personally emailed you to see what we can do there.
Warm regards,
VIOSSI Customer Care Team
Great suits
November 6, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Jerrod,
Thank you for taking the time to share your experience with our tuxedos. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
Love the suite will prob need slight…
Love the suite will prob need slight tailoring but overall great
November 20, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear James,
Thank you for taking the time to share your experience with our tuxedos. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
I was expecting a full refund when I requested a refund within 24-48hours
I knew I wasn’t getting the finest quality suits when I saw the price but I was considerably disappointed when I revived them and saw the quality of the material. But like I said I wasn’t really expecting much but what really added made me upset was that when I requested the return the charged $50 per suit returned. I had ordered 4 so that was $200 which seems excessive considering I had just received them and requested the return less than 24 hours after receiving them. I understand there are shipping costs but it just seemed excessive to not give a full refund considering the time frame. I literally tried one of the suits on and knew immediately knew I wasn’t going to keep them so I packed them right back up and requested the return.
November 16, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Hello Jesus,
Thanks for the review.
I do apologize if any inconvenience caused.
However there few things I should note down to make it clear for you:
- You purchased during Black Friday sales , which means sales are final and non refundable / exchangeable. It is stated in the product listings and even policy: https://viossi.com/pages/refund-policy. Our regular prices $299.00 now suits cost $199.00, so there huge difference between them.
- We don’t have any email records from you. You never contacted us to assist you with your order.
- We don’t know what were your expectation of the suits. The items are exactly same as on the pictures and material same as in descriptions, we don’t know what is the issue out there as you never contacted us nor informed us. We would love to discuss the issue directly info@viossi.com
- All our customers are happy and satisfied with their items in terms of quality / sizing. So I am not quite sure what is exactly the issue.
- It isn’t first year we are selling suits. We know exactly that: pricing, style, material, content we provide are balanced between each other. Every single positive reviews and even tagged pictures in Instagram on the product page showing that.
Also Green Double Breasted Suit is a BEST SELLER : https://viossi.com/products/green-striped-double-breasted-suit-2-piece-3
We quite confused of your negative review as we sold a lot of green suits and never had a single bad review. That sounds interesting for us. Most probably it is all about your expectation.
We are confident in our words and as I mentioned above , we would love to discuss the issue directly. Feel free to reach us: info@viossi.com. Our customer support is replying fast and will assist you immediately.
Kind regards,
VIOSSI Customer Care Team
Getting WAY more than what you’re paying for…
Suits are of great quality and the customer service cannot be beat! They accidentally sent the wrong suit when I was exchanging and not only did they correct it immediately but they sent me a free shirt (which of all the dress shirts I’ve owned this one is the best fitting and more comfortable), tie and a discount on my next purchase. Communication was amazing!
November 8, 2023
Reply from VIOSSI - Men's Slim Fit Suits
Dear Vincent,
Thank you for taking the time to share your experience with our tuxedos. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
This company has been supplying me with…
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throughout these years.
Every suit has been exactly what I wanted. Every suit is affordable.
I highly recommend this company for these three main reasons. . .
1. High quality material
2. Reasonably priced
3. Excellent customer experience
November 20, 2023
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
Dear Ben,
Thank you for taking the time to share your experience with our tuxedos. We're thrilled to hear that the quality of the materials has met your expectations and that our shipping times have been satisfactory. Your satisfaction is our top priority, and we're glad to have delivered on that promise.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
VIOSSI Customer Care Team
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