VIP-FLY Reviews 122

I booked VIP-FLY’s meet and assist service at Manchester Airport for my mum, who was travelling alone from Islamabad and needed help with communicating in English and carrying baggage. Hamza and Haj were excellent. Hamza spoke both Urdu and English, which was very helpful, and they both treated my mum with great respect and care throughout. They kept me updated in real time, helped me speak to my mum once they met her at the gate, escorted her through fast track, assisted at immigration and other counters, and brought her all the way to the parking area, including helping load the baggage into the car. Very reliable and professional service. Highly recommended, and I would definitely book again.

Just wanna say thanks To Ms Chloe for the help yesterday she was absolutely amazing plus she was totally understanding as my flight was delayed
Thanks for the walk under rain 💜

She’s also so kind to me and my babies 💜

An excellant service, both the transportation and service at the airport meet and greet by Jaes is First Class. For once you get the full service for what you pay for .
FIVE STAR

It was easy to use
Looking forward to my flight now

Excellent, proactive and positive communication. Great empathy! Jay absolutely superb and extremely knowledgeable and kind!

Absolutely delightful service and experience. Cant thank Jay enough for all her help making our travel through BHX airport seamless. 5 stars and can’t wait to get your help again.

Incredible. From booking to departure the whole process was profesisonal, courteous and enjoyable. The VIP experience made what is normally a stressful experience (check-in, security, boarding) a doddle. This was a great start to our holiday and I will ceratinly be booking on all future holidays.
Thankyou so so much - absolutely incredible.

Absolutely fantastic !!!!
I booked this service to help with arrival services for my mother at Birmingham airport.
Jay was so kind and efficient, met my mother on the exit door of the plane, and within 20-25 mins, my mum was waiting at the guest lounge.
Please convey my thanks to Jay for her services !!!!

Second time using VipFly at BHX. This time looked after by Keira who was great. Would definitely recommend the company for taking all the stress out of using the shambles that is BHX departures.

The whole experience was flawless and convenient. My mother was travelling alone and they made sure that she was well looked after on arrival. Highly recommend the service for senior travellers

Brilliant service made extra special by the gentleman who met us in the car park and handled everything from checkin through to security up to boarding . Makes travelling so much easier and more pleasurable

Easy to arrange and very accommodating. Very helpful and pleasant staff. Good communication. Everything went smoothly. Thank you.

I was picked up at home at 2am on 14/10/25 & taken to Manchester Airport in their Mercedes Benz vehicle which had the glowing ceiling. It was so relaxing seeing the colour changes in the roof whilst being dark outside. I was then escorted through the airport, fast tracked through security etc, taken to the lounge then met again to be taken to the departure lounge. It was a great start to my holiday where I hadn't travelled for a long time, especially on my own. Would totally use them again & would want the same vehicle with the glowing ceiling as well.

Jay and Keira went out of their way to ensure that the kids and I were comfortable.
Super super service.
No complaints at all.
Can’t thank them enough.

An amazing personal service which streamlines the arrivals process into the airport. I have repeatedly used it since discovering VIP Fly on the internet.
Thoroughly recommend.

The two ladies who assisted my wife, and I with our luggage and baby were absolutely amazing from start to finish.

Jay can I start by saying what a lovely person you are you made me feel at ease straight away I was very anxious about my husband flying after 8 years especially with his medication as he has never had to travel with medication before
You made Errol’s journey a pleasure you checked him in took him through security and made sure cabin crew were aware of his medication you are a true star and it was pleasure to meet you look forward to seeing again when Errol flys again a MASSIVE THANKYOU

I used VIP-FLY for my dad’s trip to Dubai. It was his first time travelling alone for many years. Jay was amazing! She looked after him from the moment he arrived at the airport until he boarded his flight, putting him and our family at ease. She liaised with the airline staff to ensure he would be taken care of during the flight. I highly recommend VIP Fly and Jay to anyone who is looking for a personal, friendly and seamless airport experience. Thank you Jay.

A Rare Gem in Customer Service – Jay at BHX

As a Platinum member of a major airline, I’m no stranger to exceptional service. I usually travel through Heathrow, where I’m accustomed to a high level of VIP attention. However, a recent trip through Birmingham Airport completely changed my expectations — all thanks to Jay.

From the moment I interacted with her, Jay’s humanity, dedication, and genuine care stood out. She isn’t just doing a job — she is redefining what customer service should look like. Her warmth, professionalism, and personal touch are truly unmatched. It’s rare to come across someone so invested in making your journey smooth and pleasant.

Jay made such a lasting impression that I now look forward to flying through BHX. She has singlehandedly restored the kind of service excellence that’s often missing in today’s fast-paced travel environment. I trust her implicitly and know I’m in good hands whenever she’s around.

Jay isn’t just providing customer service — she’s setting a new standard. She’s in a league of her own.

Thank you so much.

Adam Rasul

It was lucky booking with VIP fly For the second time. Easy communication, friendly , and professional. I booked it to assist my mum who doesn't speak English but this didn't stop VIP fly from effective communication, the the credit goes to Chloe who was a great asset.