The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
price fluctuates every time you log on. Classic travel company tactic. Still came out cheapest though in all categories so can't complain too much. Shame to miss the initial price!
Company replied
Great service. Picked up quickly after arrival. Pick up location a couple of minutes from the airport. Lovely red Fiat 500 in excellent condition and very clean. Easy return process. Highly recommend... See more
Company replied
I've used VIPCARS now on multiple occasions. I really appreciate the ease and simplicity of the website and the booking process its not clunky awkward or even really forces you to jump through too ma... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i always pick the car from this…
i always pick the car from this supplier,
and always satisfied
July 19, 2026
Unprompted review
Reply from VIPCars.com
Dear ניר זיסוסר,
Thank you for your fantastic feedback and for consistently choosing us for your car rental needs. We are so pleased to hear you are always satisfied with your experience!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Met at the airport with the friendliest…
Met at the airport with the friendliest staff. The vehicle and whole experience was quick and easy.
June 27, 2026
Unprompted review
Reply from VIPCars.com
Dear Darren Beach,
Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed a smooth and welcoming experience with our team from the moment you arrived.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking is easy and smooth via vipcars
Booking is easy and smooth via vipcars, everything is very well explained,no hidden costs
June 17, 2026
Unprompted review
Reply from VIPCars.com
Dear Martina Baljak,
Thank you for your fantastic feedback! We're so pleased to hear you found our booking process straightforward and appreciated the clarity and transparency in our services. Your positive experience is truly important to us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Good prices
July 18, 2026
Reply from VIPCars.com
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear you appreciate our pricing. We look forward to serving you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
EASY TO BOOK
July 18, 2026
Reply from VIPCars.com
Dear Peter,
Thank you for your kind feedback! We're delighted to know you found our booking process easy to use. We appreciate you choosing VIPCars and hope to assist you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Mehmet Ali Uzuntok,
Thank you for your fantastic feedback! We are delighted to hear you found our service so easy to use and affordable. We truly appreciate your words and look forward to assisting you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Everything was perfect!
July 8, 2026
Unprompted review
Reply from VIPCars.com
Dear Akis,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that everything was perfect with your experience. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Useless company
Useless company - claimed to have made a reservation and then it was 'unavailable' at the last minute. Increased costs and a total waste of time. Do not muse this company as service is terrible - I
July 18, 2026
Unprompted review
Reply from VIPCars.com
Dear David,
We sincerely apologize for the inconvenience you experienced and truly regret that your experience with the chosen supplier did not meet your expectations.
Please be assured that our team thoroughly reviewed the matter on your behalf and has already reached out to you with the necessary support and a suitable resolution. While we understand that this may not change your experience, we hope it reflects our commitment to addressing your concerns as fairly as possible.
Your feedback is extremely important to us and has been shared internally, as well as with the supplier, to help improve future customer experiences.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Regarding Payment Method
Regarding Payment Method, I suggest there should be iDEAL and Debit Card as well.
July 18, 2026
Reply from VIPCars.com
Dear I.H. Kim,
Thank you for your valuable suggestion regarding the inclusion of iDEAL and Debit Card as payment methods. We truly appreciate your feedback as we continuously strive to enhance our services.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Mr Steve Anderson,
Thank you for your valuable feedback! We're delighted to hear that you had a positive booking experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Sabir Uddin,
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with our service. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great price
July 18, 2026
Reply from VIPCars.com
Dear Mr Paul Loughran,
Thank you so much for your positive feedback! We're thrilled to know you had a great experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Hicham Akhrif,
Thank you for your wonderful review! We're delighted to hear you found our service efficient and accommodating. We truly appreciate your feedback and look forward to serving you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Thanks!Alles gut!
July 18, 2026
Reply from VIPCars.com
Dear Arc,
We're delighted to hear everything was to your satisfaction! Thank you for sharing your positive feedback; it means a lot to us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Avoid at all costs.
Absolutely ruined the start of our honeymoon. Avoid at all costs.
I genuinely cannot put into words how stressful and upsetting our experience with VipCars was. My husband and I landed excited to begin our honeymoon, only to be left completely stranded at the airport with no way of collecting the car.
For hours, we tried calling and texting the supplier number THEY provided. No one answered. No one updated us. No one seemed to care.
To make matters worse, there were barely any places to sit outside the airport. I ended up sitting on the floor and on top of my suitcase for hours, which left me with severe back pain that I suffered with for the rest of our trip. That is not how anyone should begin their honeymoon.
Eventually, after endless unanswered calls and messages, we had no choice but to ask strangers for help. Imagine being in a foreign country, completely stranded, relying on people you have never met because the company you trusted has disappeared. As a woman, getting into a stranger's car, not knowing where I was being taken or who I was with, caused me incredible anxiety. Thankfully, the locals who helped us were kind and genuine, but we should never have been put in that position in the first place.
When we finally reached the rental office, things somehow got even worse. We were told that people had been waiting there since the early hours of the morning and still hadn't received their cars. There wasn't even a company employee or representative there, we were simply told they had all gone.
So there we were: on our honeymoon, stressed, exhausted, and watching the day disappear while the beautiful villa we had booked sat empty. Instead of enjoying the first day of our trip, we were forced to find another rental car at the last minute. It was ridiculously overpriced for the condition it was in, but we had no other choice.
With no help, no guidance, and no realistic alternative, we were forced to leave and travel to an entirely different rental company just to salvage what was left of our honeymoon. By that point, we had already lost hours of our day and were emotionally and physically exhausted. We had no opportunity to compare prices, inspect different vehicles, or make an informed decision, we simply had to accept whatever was available because we had no other way of reaching our accommodation. We ended up paying an outrageous amount for a car that was in poor condition, but after everything we'd already been through, it wasn't a choice; it was our only option.
Because of all the delays, we had to drive over an hour through the jungle in complete darkness just to reach our villa. What could have been a beautiful scenic drive during the day became one of the most stressful experiences I've had. The roads were pitch black, we had no idea where we were, and we spent over an hour driving in fear and anxiety.
To make matters even worse, we were pulled over by the police during that journey. Being in a foreign country, on dark roads, not knowing the laws or what would happen if we didn't comply, we ended up paying a hefty fine. As a woman already feeling vulnerable after everything that had happened, this only added to the distress.
After all of this, VipCars has refused to take meaningful responsibility. They simply point the finger at the rental company, as though they have nothing to do with it. But that is simply not acceptable. VipCars is the broker that advertises these companies, takes customers' money, and gives travellers confidence that a car will be waiting when they arrive. You cannot profit from the booking process and then disappear when everything goes wrong.
This wasn't just an inconvenience. It cost us precious time on our honeymoon, caused physical pain, emotional distress, unnecessary expenses, and turned what should have been one of the happiest days of our lives into an absolute nightmare.
And the reimbursement? It's basically non-existent. It's not even close to reflecting our experience or all the additional costs we had to carry.
If you value your holiday, your safety, and your peace of mind, I strongly recommend booking elsewhere.
July 1, 2026
Unprompted review
Reply from VIPCars.com
Dear Farah El Bouchtili,
We are truly sorry to learn about your experience with the supplier and sincerely apologize for the inconvenience and frustration this has caused. We understand how disappointing it is when a rental does not go as expected, and we deeply regret that your experience fell short of the standards we strive to deliver.
Please be assured that our team carefully investigated your case and remained in contact with the supplier throughout the process. Once the investigation was completed, we reached out to you with the supplier's response and a detailed update on our findings.
While we regret that we could not change what happened at the rental location, our team has reached out with a compensation-based resolution. We understand that no compensation can fully undo the inconvenience you experienced, but we hope it reflects our sincere commitment to recognizing the impact this had on your journey and providing a fair resolution.
Your feedback is extremely important to us and has been shared internally, as well as with the supplier, to help prevent similar situations in the future.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear MD,
We sincerely apologize for any technical difficulties you encountered on our site. We are actively investigating this to ensure a seamless experience for all our customers.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy and great value
July 18, 2026
Reply from VIPCars.com
Dear Keith Kneale,
Thank you so much for your wonderful feedback! We are thrilled to know you had such an effortless experience and found our service to be of great value. Your satisfaction is our top priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Philpott,
Thank you for your wonderful feedback! We're so pleased to hear you found our service efficient and straightforward. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Approaching 4 MONTHS of misery.
Another week goes by another promise of compensation fails to arrive.
Someone called Gary called me, once again on my wife’s number despite VIP being given my number on multiple occasions.
Gary promised the money was coming once again that was lies.
We were told we’d have a single point of contact that was also a lie.
It just goes on and on, disgraceful customer service approaching 4 MONTHS!
July 18, 2026
Unprompted review
Reply from VIPCars.com
Dear Alex Clark,
We sincerely apologize for the inconvenience you experienced and deeply regret the prolonged delay in resolving your case. We completely understand how frustrating it must have been to wait for a resolution and appreciate your patience throughout the process.
Rehousing cases often require extensive back-and-forth communication with the supplier, which can unfortunately result in a slower resolution timeline. While this was necessary to ensure the matter was handled correctly, we fully acknowledge the inconvenience and hassle this caused you, and we are truly sorry.
We are pleased that the refund has now been successfully processed. Although we understand that it cannot undo the inconvenience you experienced, we sincerely hope that this resolution helps compensate, at least in part, for the difficulties you faced.
Your feedback is extremely important to us and has been shared internally as we continue working to improve our processes and customer experience.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Robyn,
Thank you so much for your kind words! We're delighted to hear that our follow-up was helpful and met your expectations.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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