They responded immediately, within 15 minutes of call, electricity was established at two properties. Scheduled work was not affected! They opened before 08:30 so I did not have to call back. Sign up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick, simple and highly recommend. I submitted my information the night before and first thing the next day, I received a call breaking down cost and what were the steps to switch over. Not only am I... See more
Company replied
Mr. Zambito from the Concierge Team was fantastic! He explained everything we needed to do and was very patient with us old folks! He led us through the process with caring and understanding. I was... See more
Company replied
My representative was Naim and he was fantastic. Being new to solar energy and now having to pick an electric company that would meet my needs was challenging for me. Naim so patiently answered all my... See more
Company replied
Company details
About Ambit Energy: VIP Concierge Team
Written by the company
Ambit Energy
Who are we?
Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone.
Choosing an Energy Provider:
Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier.
Customized Solutions:
Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service.
Business & Commerical:
Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy's Mission:
Written by the company
- “To be the finest and most-respected retail energy provider in America.”
T.L.C. Guarantee
Try it. Like It. Or Change It. Guaranteed.
We’re so confident you'll be happy with your new Ambit Energy plan that we're willing to guarantee it! If you find your plan isn’t exactly what you need, you can change to a different Ambit term plan any time once in your first 12 months of service without penalty. So... shop with the confidence of knowing you can't go wrong! It’s our way of letting you know that we’re committed to providing you with the service that’s right for your needs.
Contact info
2807 Allen St #2369, 75204, Dallas, United States
- (817) 402-2664
- team@vipenergyservice.com
- vipenergyservice.com
4.7
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good job great
January 16, 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Joselle! We’re really glad you had a great experience.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Judi! We’re glad to know you enjoyed our fast and courteous service. It was a pleasure assisting you, and we look forward to serving you again soon.
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for sharing your experience, Sylvia! We’re happy to hear the switch to Ambit was smooth and easy. We’re excited to have you with us and look forward to supporting you every step of the way.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Diego! We truly appreciate your kind words. Delivering professional service is always our priority, and it’s wonderful to know that it made a positive impression on you. We look forward to assisting you again in the future.
Great assistance from Naim.
January 13, 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you, Philip! We’re glad to hear you had a great experience with Naim. He’s dedicated to making the process smooth and helpful for every customer. We appreciate you taking the time to share your feedback.
i was helped thru every step
i was helped thru every step, very friendly and knowledgeable.
December 7, 2025
Reply from Ambit Energy: VIP Concierge Team
We truly appreciate your feedback, Matthew. It’s wonderful to know our team’s friendliness and knowledge made a difference.
It was the easiest process!
January 10, 2026
Reply from Ambit Energy: VIP Concierge Team
We’re so glad to hear that, Tiffany! Making the process easy and stress-free is exactly what we aim for. Thank you for sharing your experience.”
They have a monthly charge of 34…
They have a monthly charge of 34 dollars besides the delivery charge. Solar investments benefit the company not the investor. It is a cheat.
December 27, 2025
Unprompted review
Reply from Ambit Energy: VIP Concierge Team
Thank you for sharing your feedback, Tom. We’re sorry to hear about your concerns regarding the monthly charge and solar investment. Our goal is to provide transparent pricing and long-term value to our customers, and we’d like the opportunity to clarify how the program works. Please reach out to our support team directly so we can review your account details and address your concerns. We appreciate your input and will use it to improve our service.
Worst customer service!!!
Ugh worst customer service ever! They are constantly "locking my account" for no good reason and I can't access my online account without calling them. They change your account number each time you sign a new contract and don't tell you so the first time I signed a new contract they accepted payments to my old account but would not apply the payments to my new account which showed my new account as delinquent and they shut my power off. After numerous phone calls they finally rectified the situation by making me pay in full the amount owed to my new account but wouldn't refund the amount they accepted to my old account. After numerous phone calls finally got them to move the money from the old account as a credit to a new account but it initially cost me several hundred dollars to get the situation fixed. Basically they turned their billing department problems into my problem and their customer service sucked throughout the process. Their customer service doesn't listen and they like to argue and it usually takes several phone calls and a request for a manager before any concerns or questions get addressed. Overall, this company is the worst and a giant money grabbing scheme.
January 8, 2025
Unprompted review
Reply from Ambit Energy: VIP Concierge Team
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered with your account and billing, and we understand how frustrating that must have been. This is not the experience we want for our customers. We appreciate your patience while the issue was resolved, and we’d like the opportunity to review your account further to ensure everything is now in order. Please reach out to us directly so we can assist you more closely. Your feedback helps us improve, and we value the chance to make things right.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Rodolfo! We’re thrilled to hear that you received excellent and outstanding customer service. We truly appreciate your feedback and are always here to help whenever you need us.
glad i spoke to agent they were very helpful
the customer service rep was very knowledgeable and assisted me in the best way possible.
contact me on a timely manner helpful in every way possible.
January 7, 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your feedback, Rahul! We’re glad to hear that our representative was knowledgeable and able to assist you in the best way possible. We’re also happy that the follow‑up was timely and helpful. We truly appreciate your trust and are always here whenever you need support.
Marco was so kind and knowledgeable
Marco was so kind and knowledgeable. Got me set up with service in under 10 minutes.
January 5, 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for sharing your experience Tiffany! We’re thrilled to hear that Marco was able to assist you with such kindness and expertise. Getting you set up in under 10 minutes is exactly the smooth start we aim for. Welcome to Ambit, we’re glad to have you with us.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your feedback, Roderick! We’re glad to hear you found our service fast, courteous, and affordable. We appreciate you choosing us and we’re always here whenever you need help.
Electricity account setup
I very like how M. Josue help me to setup my electricity account. M. Josue was very professional, patient and kind with me. Thank you very much
December 31, 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Yaovi! We’re really glad to hear that Josue was professional, patient, and kind while helping you set up your electricity account. We appreciate you taking the time to share your experience, and we’re always here if you need anything else.
How fast the process was I’m very…
How fast the process was I’m very excited to join your team. Thanks for the acceptance
December 31, 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Amy! We’re thrilled to hear the process was quick and that you’re excited to join the team. We’re just as excited to have you with us. Welcome aboard!
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for the great feedback, Bobo! We’re glad to hear you’re enjoying the deals Ambit Energy offers. We appreciate you being part of our community
10/10 Service
Josue was extremely knowledgeable and helpful. He was efficient and friendly. Wonderful experience
December 30, 2025
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for the awesome review, Cody! We’re really glad Josue took great care of you. He’s efficient, friendly, and always happy to help. We’re thrilled you had such a wonderful experience, welcome to Ambit!
Love ambit they help me get lights when…
Love ambit they help me get lights when no one else would
December 23, 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience, David! We’re thrilled we could help when you needed it most. Your trust means everything to us, and we’re proud to have been able to provide the support you were looking for. We’re always here to make sure you have the power you need.
Reply from Ambit Energy: VIP Concierge Team
Thank you, Daljit! We’re glad to hear you found it a good option with an easy process. We appreciate you choosing us and we’re here anytime you need support.
Reply from Ambit Energy: VIP Concierge Team
Thank you, Kannan! We’re glad to hear you had an excellent experience with the Ambit Total Solar Plan. We appreciate your trust and are always here if you need anything.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.