Eric and his team deliver by far the best customer experience you could possibly imagine. They’re always sending me cute ideas of things I would have never known existed. They’re always sending qualit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just bought my third bag after purchasing two Chanel bags from this company 16 months ago, along with a Chanel belt. The quality is unbelievable. One of the bags I have carried every day and it st... See more
Company replied
This purchase makes 5 times that I have bought from Crozus! I am so impressed with the quality as always. Of course I cannot leave a superb review without mentioning the BEST customer service/ sales... See more
Company replied
Company Rep Eric went above and beyond I made a mistake noting his product for another and tried canceling The other vendor no contact info. Anyway we got corrected , but what a Hastle and va... See more
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Company details
Written by the company
Founded in 2019, our mission is to deliver Luxury for Less while becoming the most trusted and leading store in the market. Since launch, Crozus - Fasbags has built strong, loyal relationships by putting our customers at the heart of everything we do. Satisfaction Guaranteed: 30-Day Free Returns, Exchanges, or Refunds | Free & Fast Shipping | Duty-Free. If you have any questions about us or our products, feel free to contact us. We're here for you - now and always.
Contact info
United States
- support@vipfasbag.com
- vipfasbag.com
4.9
Excellent
497 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Happy Customer
I was a little skeptical at first as I never dealt with buying luxury items from overseas but David reached out to me giving updates as to where my order was in transport on a timely basis. This company is trustworthy and their products are of very high quality. I will always use them for luxury item purchases
June 9, 2025
Unprompted review
Reply from Fasbags
Thank you so much for your kind words and for trusting us with your purchase, Dennis and Marybeth Bernacchia! We completely understand the initial hesitation when ordering luxury items from overseas, and we're glad our updates helped ease your concerns. We're thrilled to hear you're happy with the quality of your item and look forward to assisting you with all your future purchases!
Good Quality. The quality of their merchandise is…
The quality of their merchandise is amazing. I’ve bought a combination of shoes, purses, hats, bags, etc and I have no complaints! David has been absolutely amazing in assisting me with my purchases. I’ve even referred this company to friends for purchases. Extraordinary! 😍
June 21, 2025
Unprompted review
Reply from Fasbags
Hi Purse lover, Thank you so much for your kind words! We're thrilled you love the quality of our merchandise. We truly appreciate your referrals and look forward to serving you again soon!
I recently purchased the LV Sirius…
I recently purchased the LV Sirius Messenger bag and it met all my expectations. Beautiful bag and great customer service. I’m already waiting for my second purchase.
June 20, 2025
Unprompted review
Reply from Fasbags
Hi Bruce, We’re so happy to hear that you’re loving your Sirius Messenger bag! It’s great to know the quality and service met your expectations. Thank you for your support. We’re just as excited for your next purchase as you are!
Very good experience
Honestly, the admin team are so so lovely and helpful. Very polite team and the item is 1:1 quality just like I wanted as I have experience in choosing the best 1:1 bags. Their quality is great and I will buy again.
June 20, 2025
Unprompted review
Reply from Fasbags
Thank you for the lovely feedback, Fm Mg! We're so happy to hear that our team was able to assist you and that you’re pleased with the quality of your item. It means a lot coming from someone with an eye for great bags. We truly appreciate your support and can’t wait to have you back again!
The quality of their bags is absolutely…
The quality of their bags is absolutely amazing. I’ve bought tons of bags from them in the past and have never had a complaint about a single item even if there was ever a complaint they are very diligent and quickly replaced and send a new item which is always an improvement. I will definitely be coming back for more.
March 20, 2025
Unprompted review
Reply from Fasbags
Thank you so much for your kind words and continued support, Taqwa! We’re thrilled to hear you love the quality of our bags and that our customer service has met your expectations. Your trust and loyalty mean the world to us, and we can’t wait to have you back for more beautiful pieces.
I love all of my purchases
I love all of my purchases. Dealiax Bags, shoes and Luggage are made of high quality materials and are true to the originals. My sister loved her Louis Vuitton Horizon 55 luggage and I loved everything. Their Customer Service are top notch and Azura stayed in constant communications with me. She is truly a professional who cares. Thank you
June 6, 2025
Unprompted review
Reply from Fasbags
Hi Sharron, Thank you so much for your wonderful feedback! We're so happy to hear you and your sister loved everything. It means a lot to know that our products and services lived up to your expectations. We truly appreciate your support and can’t wait to serve you again soon!
Great customer service
Great customer service. David is responsive and communicates clearly. The wallet is beautiful with good craftsmanship. 👍👍👍 I can’t wait to see the tote bag.
June 13, 2025
Unprompted review
Reply from Fasbags
Hi Grace Liu, Thank you so much for your lovely feedback! We're so glad to hear you love the wallet and are happy with our service. Your tote bag is on the way, and we can't wait for you to receive it. We’re sure you’ll love it just as much!
Awesome store
Awesome store!
Great products and excellent customer service!
David and Azura take great care to make sure the customers are happy with their purchases . They are very reassuring and pay attention to every detail. I have made several purchases with them and will continue to shop here.
June 1, 2025
Unprompted review
Reply from Fasbags
Hi Nancy, Thank you so much for your kind words! We're truly grateful for your support and thrilled to hear that you’ve had a great experience with us. We always do our best to take care of every detail, and it means a lot to know it’s appreciated. We’re excited to serve you again soon!
Reply from Fasbags
Thank you so much for your pretty feedback, Daniel! We’re thrilled to hear you’re happy with our service and product. Your support means a lot to us. If you need anything else, feel free to reach out anytime!
Finally resolved - refund
Here we go again, with this online retailer. My last review was a one star due to poor customer service with shipping issues and lack of resolve with my order. I requested a full refund on Thursday, May 29th. I got an immediate response stating "they will process my refund within 3-5 days." The next day, Friday, May 30th I received a text asking me to remove my one star review. My response was, "once the refund is processed and deposited into my account I will consider, but not until then." They replied, refund is processing, and if possible please remove the review ASAP as they are working hard to resolve everything. On Monday, June 2nd I received a screen shot text stating my refund was complete and refund details were emailed to me. The text also stated, "my manager has refunded me. Have I received it?" I checked my account, no refund. I called my bank, to verify if my refund was pending or rejected and my bank did not show any deposits from this online retailer. I then checked my email, since they stated they emailed me the detail of my refund and I did not have an email in my in-box or my spam. The 3-5 days for the refund to take place have passed. I texted the online retailer, on June 2nd to inform them that "I did not receive a deposit." No reply from the online retailer. I sent another text the next day, June 3rd "when can I expect my refund? I inform them that, "once again, I'm told something is resolved by them when in fact it is not!" No response from Online Retailer!
I hope people read my reviews on this online retailer before making a purchase with them! I don't write negative review, just to be writing them. This was my true experience and I must take a stand to hopefully get resolution (my refund)!
6/9/2025
I'm adding this updated response to the reply of the online retailer. They indicated a refund was posted on 6/5/25, I do not see a refund from Fasbags. What was the amount of the refund, so I can have my bank double check any pending deposits. The online retailer also indicated, my package was delivered. I do not have a package that was delivered. I clicked on the original tracking number provided to me and it does not show a package being delivered.
6/11/2025
This is my final entry on this online retailer. I just confirmed my refund was finally sent and processed through my bank. I'm happy the online retailer honored my refund request and I consider this matter CLOSED / RESOLVED. As previously stated, I do not write negative comments unless my experience was negative. I hope this online retailer can improve its shipping process. My recommendation is to utilize UPS, FedEx, or USPS to guarantee proper and timely shipments in the U.S.A. As for refunds, if you can process orders immediately, you should be able to process refunds in the same way. My refund took extremely too long and created un-necessary frustration and a lack of trust as the customer.
June 3, 2025
Unprompted review
Reply from Fasbags
Hi Leon, Thank you for bringing this to our attention. We're truly sorry for the ongoing frustration and the lack of clear resolution you've experienced. This is far from the level of service we aim to provide, and we understand how disappointing this situation must be and especially after the commitments made to you.
Your concerns are valid, and we're currently re-examining your refund request in full detail. It’s unacceptable that you've had to chase updates, and we also regret any undue pressure you may have felt regarding your review. We will improve our service better in the future.
As of 06/05, our manager has processed your refund, and your bag has been delivered. However, we have not yet received a response from you. Could you please confirm if both have been received?
We look forward to your reply so we can ensure all your concerns are fully resolved.
I order 3 items ( LV,CN,GC) .I Love CN…
I order 3 items ( LV,CN,GC) .I Love CN bag from fasbag.It is very nice - beautiful leather.Customer Service is nice .Just one thing - shipping take so long -more than 1 months.
May 29, 2025
Unprompted review
Reply from Fasbags
Hi dear, Thank you for your lovely feedback! We’re delighted to hear that you love your CN bag and found our customer service helpful. We apologize for the extended shipping time and truly appreciate your patience. We’re actively working to speed up delivery and improve the overall experience for our customers. Thanks again for choosing Fasbag. We look forward to serving you again soon!
Bought a great bag! Shop with Fasbags!
Ordered a True to Original bag from Fasbags-Crozus. Beautiful leather bag that closely mirrors Chanel bag. Very satisfied. I submitted request for particular bag. David was very kind and supportive in locating the bag, sending pics and checking on receipt. He followed up with helping to find other desired bags. Great customer service, great quality and great pricing. Will purchase additional bags for sure! Highly recommend !!+++
April 15, 2025
Unprompted review
Reply from Fasbags
Thank you so much for your kind words and wonderful feedback, JA! We're thrilled to hear that you're enjoying your bag and that it met your expectations in both quality and design. Your satisfaction means the world to us, and we're honored by your recommendation. We look forward to assisting you again soon and helping you add more beautiful pieces to your collection.
Azura kept me informed continuously…
Azura kept me informed continuously which I greatly appreciated. I knew it was taking an extra long time for the shipment but I didn’t worry thanks to Azura. The bags are gorgeous.
May 1, 2025
Unprompted review
Reply from Fasbags
Thank you so much for your kind words, Marla! We're thrilled to hear that our employees kept you well-informed throughout the process—that kind of care is exactly what we strive for. We truly appreciate your patience with the shipping delay, and we're so glad to hear that you love the bags. Enjoy them!
Im repeat customer with Crozus
Im repeat customer with Crozus
I received individual attention from purchase to delivery
The product ordered came well packaged and very nice, as advertised
Im
pleased over all with the experience
Eric
May 22, 2025
Unprompted review
Reply from Fasbags
Hi Eric, Thanks so much for your continued support and kind words! We're thrilled to hear that our service met your expectations. It means the world to us to have loyal customers like you, and we look forward to creating more pieces you'll love!
Customer service is outstanding
Customer service is outstanding. David has been very helpful with my purchases and exchanges. I really like the bags that I ordered and I will purchase from this company in the future. Five stars!!!!
May 20, 2025
Unprompted review
Reply from Fasbags
Hi Trish, We’re so grateful for your continued support! It’s wonderful to hear that you love your bags and had a great experience with our team. Your loyalty means the world to us, and we can’t wait to assist you again.
Great bags can wait to get my fourth
Great bags can wait to get my fourth. Great customer service fabulous company
May 19, 2025
Unprompted review
Reply from Fasbags
Thank you so much for your kind words, Monica! We're thrilled to hear you love our bags and that you've had a great experience with our customer service. We truly appreciate your continued support and can’t wait to send you your fourth bag!
I’ve been a Fasbags customer for MANY…
I’ve been a Fasbags customer for MANY YEARS! They never disappoint. Bag quality is great and selections are unique. I get compliments all the time for having rare bags! I also have some of the jewelry! It’s not as durable as the bags BUT I understand it’s difficult to make so I give 5 stars for effort because I always love the jewelry looks.
May 12, 2025
Unprompted review
Reply from Fasbags
Hi Tanisha, Thank you so much for being a loyal Fasbags customer over the years! We also truly appreciate your feedback on the jewelry. While we know it's not quite as durable as the bags, we’re glad you still enjoy the designs and recognize the craftsmanship involved. Your 5-star support and understanding mean the world to us!
I’ve bought 2 pairs so far and ordering…
I’ve bought 2 pairs so far and ordering another pair today. Great quality and fast delivery.
May 15, 2025
Unprompted review
Reply from Fasbags
Hi dear, Thank you for sharing your experience! Your kind words truly made our day. We're so happy you loved both the product and our service, and we can’t wait to welcome you back again soon!
Great communication
Great communication, great products and great prices and the best quality
May 15, 2025
Unprompted review
Reply from Fasbags
Hi dear, We truly appreciate you sharing your experience! Your kind words brought big smiles to our team. We're thrilled you enjoyed both the product and our service. Looking forward to welcoming you back again soon!
Your dedication to providing…
Your dedication to providing exceptional serous truly appreciated . Thank you Crozus
May 9, 2025
Unprompted review
Reply from Fasbags
Thank you so much for your ongoing support, Michelle! We're thrilled to hear you're enjoying your bags and had a positive experience with our team. Your loyalty truly means a lot to us, and we look forward to helping you again soon.
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