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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being wonderful, helpful, and always available, with many highlighting the quick and friendly support. People also appreciate the smooth and responsive website, along with the excellent service and good variety of games offered. However, some customers have expressed dissatisfaction with payment processing, citing issues with delayed deposits and withdrawals, and in some cases, issues with account management and payment finalization. A few other people also felt that customer service was slow or unhelpful in resolving these payment-related concerns.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting that support teams are often fast,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report significant issues with withdrawals, including... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Website

Customers had positive experiences with the website. Many reviewers praised the site's reliability, fast... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been playing on this site long time now.and been reading all reviews. Since I went in to nearly gold 2 which am nearly finished going into gold 3.all I can win is 20p 40p 60p 80p on 1pound spins... See more

Company replied

Rated 4 out of 5 stars

Well I have done my first year . But don’t think I be doing another year. Had beginner luck but that was all . And bonus could be better. I’ve done over 400 spin and never had a bonus . But I don’t kn... See more

Company replied

Rated 5 out of 5 stars

This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it... See more

Company replied

Rated 5 out of 5 stars

Great selection of games to choose from. Website is smooth with no lagging at all. Layout of website is simple and easy to navigate. Wide selection of bonuses and promotions too which are good.... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good game happy at the moment

Good game happy at the moment

April 19, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Kc!
It’s always a pleasure hearing from happy guests! Thanks for taking the time to share your experience. Your words motivate us to keep reaching new heights.
Sincerely,
VipZino Team

Rated 4 out of 5 stars

Very good casino they have all the…

Very good casino they have all the original games and they also have very good customer service

April 19, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Samuel!
Thank you for your kind words! It brings us so much joy to know you had a fantastic experience. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path. We look forward to serving you again soon!
Best regards,
VipZino Team

Rated 1 out of 5 stars

SCAM DO NOT TRUST

Put a £79 bet on black on roulette, the game decided not to give me it so i reported it, then i put a £40 bet on 18-36, as you probably guessed, money didnt get given to me, I’m owed £238 from this casino and they are doing everything to take their time and keep my money. Do not trust this site, it is a scam and will swallow every last penny you put into it

April 19, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Makenzie!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
VipZino Team

Rated 1 out of 5 stars

Constant spam

they keep
spamming me.
never ending sms at all hours of the day.
Absolute nightmare.

April 18, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, W.Jacobs!
We do not engage in unsolicited marketing communications, these messages likely originate with an unaffiliated third party. For security reasons, we advise you to refrain from following any links in those messages and to add them to your spam filter, if available. We hope this helps you.
Best regards,
VipZino Team

Rated 5 out of 5 stars

Amazing service 5 star

Amazing service 5 star

April 18, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hey there, Nerius!
Thank you for your amazing feedback! Knowing you had a great experience keeps us energized and focused on excellence. Come back anytime - we’d love to have you again!
Best regards,
VipZino Team

Rated 5 out of 5 stars

The best casino

April 18, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Koen!
Thank you for your thoughtful review! We’re honored to have earned your satisfaction, and we look forward to continuing to exceed your expectations.
All the best,
VipZino Team

Rated 1 out of 5 stars

I put in £300 and not had a feature…

I put in £300 and not had a feature went straight threw feels like a scam site keeps giving u free spins to get money

April 17, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Michael!
We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform on our site are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
Best regards
VipZino Team

Rated 4 out of 5 stars

Very good casino

Very good casino
Support easy
Good payout
Fun and enjoyable

April 17, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Katrina!
We sincerely appreciate your kind words! It’s wonderful to know you had such a fantastic time with us. Your satisfaction is what we strive for, and your feedback confirms we’re doing things right. We hope to welcome you back soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Nice site ...very good

April 17, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Alexandra!
We’re honored by your wonderful feedback! Your satisfaction is everything to us, and your support means the world. We hope to welcome you back soon!
Kind regards,
VipZino Team

Rated 5 out of 5 stars

Really good game

April 17, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Daniel!
Thank you for your lovely message! We’re delighted to know that you enjoyed your time with us. Your feedback means a lot and confirms that we’re moving in the right direction. Looking forward to welcoming you back soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Vipzino is one of the best casinos

Vipzino is one of the best casinos, great games and really fast with deposits/withdrawals. Also good bomus!

Jules

April 17, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Jules!
Your thoughtful words mean so much to us - thank you! It’s incredibly rewarding to know that you had such a great experience. Your satisfaction motivates us to keep raising the bar. We hope to see you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Honesty from my experience vipzino is…

Honesty from my experience vipzino is one of the better sorry corection the best site to gamble high chance to double your money and bonuses are from another planet just for that review I receive 25 free spins and 10€ cash to enjoy playing with VIPZIN9

April 16, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Dawid!
We’re incredibly grateful for your kind feedback. Knowing that you had a wonderful experience means everything to us. Your satisfaction is always our goal, and we’re so glad we met your expectations. Looking forward to your next visit!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Very good my name its denisa

April 16, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Denisa!
We’re so happy to hear that you had such a great time with us! Your satisfaction means the world, and your feedback gives us the motivation to keep delivering our best. We can’t wait to see you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Really good help

April 16, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Dominika!
We’re so grateful for your kind feedback. It brings us real joy to know you had a positive experience. Your satisfaction keeps us motivated to keep improving and delivering our best. We look forward to your next visit!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Very good site and offer good bonuses

Very good site and offer good bonuses

April 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Jonathan!
Your kind words mean the world to us. We’re so glad to hear you enjoyed your experience. Feedback like yours helps us stay focused on what matters most - our guests. We can’t wait to welcome you back!
Best regards,
VipZino Team

Rated 5 out of 5 stars

I have had very good experiences on…

I have had very good experiences on this site I have won large amounts of money and been paid within 24 hours will definitely recommend

April 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Heidi!
Thank you for your lovely feedback! We’re delighted to hear that you had such a great experience. Your happiness is our biggest reward, and your words encourage us to keep going strong. Hope to see you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Customer service is brilliant

Customer service is brilliant, free spins available and in love with the free spins you get for the welcome bonus. Recommended!!!!!

April 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Cidney!
It’s truly heartwarming to receive such kind feedback. We’re so glad you had a fantastic time with us. Your support inspires us to continue delivering top-notch service every day. Looking forward to your return!
Best regards,
VipZino Team

Rated 4 out of 5 stars

Great site great games

Great site great games

April 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Miley!
We truly appreciate your kind words. It means a lot to know you had such a fantastic experience with us. Your satisfaction is incredibly important, and your feedback confirms we are moving in the right direction. We look forward to seeing you again soon!
Best regards,
VipZino Team

Rated 5 out of 5 stars

Really good site

Really good site, plenty of games to choose from and lots of loyalty and reward schemes. Fun fun fun 😁

April 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Charlene!
Thank you for taking the time to share your experience. It’s always rewarding to hear that our guests are happy. Your satisfaction drives everything we do, and we’re excited to welcome you again in the near future!
Best regards,
VipZino Team

Rated 4 out of 5 stars

I have only good if not very good…

I have only good if not very good experience with vipzino a lot of games to chose customer service is on very high standards so will recommend to open accout with vipzino and enjoy playing like me and from experience ther is bigger opportunity to win then with other casino good luck Pawel Gajowiak

April 15, 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Pawel!
Thank you so much for your thoughtful message. We're thrilled to hear that you had a great time with us. Knowing that you're satisfied reminds us why we do what we do. We can't wait to have you back!
Best regards,
VipZino Team

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