I signed up for this software tool in 2019. I got derailed in 2020, so I was not able to login after that. Thus, I can’t give feedback as to the program itself, but I can say they have great customer... See more
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See what reviewers are saying
Product Discovery is awesome! It helped me find the perfect product and I just hit my highest revenue month ever!
Company replied
Viral Launch has very awesome 24/7 support. I'm a new member and I've reached out with a few questions, and they are quick to respond and take care of things as quickly as possible, and most times ev... See more
Company replied
I subscribed to Viral Launch about three months ago. I think it's a great service with great customer care. I had some issues with the extension, contacted them and they were always eager to help.... See more
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Company details
Written by the company
Viral Launch has closed down
Contact info
12110 Sunset Hills Road, 20190, Reston, United States
- service@viral-launch.com
- viral-launch.com
Product Discovery is a great solution
Product Discovery is awesome! It helped me find the perfect product and I just hit my highest revenue month ever!
December 19, 2024
Unprompted review
Reply from Viral Launch
Hi there Miguel,
Thank you so much for sharing your success! We're thrilled to hear that Product Discovery played a part in helping you achieve your highest revenue month. Congratulations on your amazing progress, and we’re excited to see your continued success. Thanks for being such a valuable part of the Viral Launch community! 🚀
Attentive Customer Support
I signed up for this software tool in 2019. I got derailed in 2020, so I was not able to login after that. Thus, I can’t give feedback as to the program itself, but I can say they have great customer support. I signed up with an email that I rarely used so I did not notice that my card continued to get charged the next 5 years. Upon request, they gave me a refund on the 5th year. How could I go 4 years without seeing a cc statement? My business went from $4M in revenue to $1.5M in debt due to activity of a group of white-collar criminals who prey upon small business owners. To say I was in the weeds is an understatement. I was overwhelmed.
October 11, 2024
Unprompted review
Reply from Viral Launch
Dear Lynn,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered regarding your subscription. Our goal is always to provide a transparent and helpful experience for all our users, and we’re truly sorry to hear that we fell short in your case.
We want to clarify that our subscriptions are set to auto-renew by default, and users agree to this during sign-up. To ensure transparency, we send multiple email notifications before each renewal and provide an email receipt at the time of every transaction. These are intended to give ample time for any modifications or cancellations to be made before the subscription renews.
That said, we understand how upsetting this situation has been for you, especially considering the other challenges you’ve faced. Your feedback is important to us, and we’d like to resolve this matter and better understand your frustrations. Please reach out to our Customer Success team directly at service@viral-launch.com, and we’ll work with you to find a fair resolution regarding your subscription.
Again, we’re sorry for any hardship this has caused and appreciate your patience and understanding. Thank you for allowing us to address your concerns.
Best regards,
Customer Success Team
Viral Launch
Amazing tool for all Amazon sellers
Amazing tool for all Amazon sellers! Always my first and top choice for finding new products to sell. Highly recommend the service, definitely worth the price I pay for it!
November 5, 2024
Unprompted review
Reply from Viral Launch
Hi Madhav,
Thank you so much for your kind words and for being a valued part of the Viral Launch community! We’re thrilled to hear that Viral Launch has become your go-to tool for discovering new products and supporting the growth of your Amazon business.
Your success drives us, and we’re so glad to be a part of your journey. Please don’t hesitate to reach out if you ever have questions or need support—we’re always here to help.
Thank you again for recommending us!
Best,
The Viral Launch Team
Useful and Informative.
Viral Launch has provided a lot of information in regard to the demand of products offered on Amazon, there were a few products I was unable to research on Viral Launch however my experience using Viral Launch overall was positive and it is a very helpful and informative tool to use.
October 30, 2024
Unprompted review
Reply from Viral Launch
Hey there,
Thank you for taking the time to share your positive experience with Viral Launch! We're thrilled to hear that our platform has been useful and informative in your product research on Amazon.
We're here to support you with any products you couldn’t research, so please feel free to reach out to our Customer Success team anytime. We’re always ready to help make sure you get the most out of Viral Launch and maximize your success.
Thanks again for your feedback and for being a valued part of the Viral Launch community!
Best regards,
The Viral Launch Team
They Always deliver…
They Always deliver but obviously you should top up monthly
June 13, 2024
Unprompted review
Reply from Viral Launch
Hey Cesar,
Thank you for your review and for being a valued customer! We're glad to hear that we always deliver for you. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Hello I am a Viral Launch customer and…
Hello I am a Viral Launch customer and I just want to say that this is definitely the BEST product Market intelligence platform I have Ever used. I checked out other platforms like Helium 10, Jungle Scout, and some others and all of them have lesser services. Thank you Viral Launch for being the best. I would give you 10 Stars if I could. 🙏🙏🙏
March 27, 2024
Unprompted review
Reply from Viral Launch
Dear Ivan,
Thank you so much for your glowing review! We're thrilled to hear that Viral Launch has exceeded your expectations and that you find our Market Intelligence platform to be the best compared to other platforms you've experienced in the space! This means a lot to us, and we're proud to stand out among the competition.
We truly appreciate your support and the time you took to share your experience. If there's anything else we can do to enhance your Viral Launch experience, please don't hesitate to reach out. Here's to your continued success!
Warm regards,
Viral Launch Team
Great app
Great app very easy to use and very useful does exactly what it needs to!
January 18, 2024
Unprompted review
Reply from Viral Launch
Hi Mark,
Thank you so much for your 5-star review! We're thrilled to hear that you find Viral Launch easy to use and valuable for your needs. Your satisfaction is our priority, and we're here to support you every step of the way. If you ever have further feedback or questions, feel free to reach out. Happy selling!
Best regards,
The Viral Launch Team
"I'm Blown Away"
"I'm Blown Away" This site is so organized. The layout makes navigating this site so easy and seamless. I've enjoyed everything.
December 5, 2023
Unprompted review
Reply from Viral Launch
Thank you so much for your incredibly kind words! We're thrilled to hear that you're blown away by the new site experience. Our recent rebranding and optimization efforts were all about making it easier for sellers like you to take actionable steps seamlessly. It means the world to us that you've found the layout organized and the navigation seamless. We're here to keep enhancing your experience, so if there's anything else you'd love to see or explore, feel free to reach out. Your support means everything to us!
Viral Launch - Simple & Affective
Viral Launch has been a simple and much more understandable platform to research and choose products for successful sales on Amazon for me.
Other platforms are not as easy to use and frankly, have very complicated sections that are for much more advanced sellers perhaps.
I am very happy with the results VL has provided.
November 27, 2023
Unprompted review
Reply from Viral Launch
Glenn, thank you so much for taking the time to share your positive experience with Viral Launch on Trustpilot! We're thrilled to hear that our platform has been a valuable and straightforward resource for your product research and selection on Amazon.
It's wonderful to know that our user-friendly interface has made the process more understandable for you, especially compared to other platforms with more complex sections. We designed Viral Launch with all levels of sellers in mind, and we're delighted that it has proven beneficial for your success.
We appreciate your continued support as a long-term subscriber, and we wish you continued prosperity in your Amazon ventures. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to reach out. We're here to support you on your journey.
Thank you once again, and here's to your ongoing success!
Best regards,
The Viral Launch Team
Great value for price…
Great for keyword research and competitor intelligence!
October 16, 2022
Unprompted review
Reply from Viral Launch
Thank you so much for the kind words in your review! We're thrilled to hear that you’ve found our Keyword Research and Competitor Intelligence tools to be a valuable asset in building your Amazon business. Your support means the world to us, and we're here to assist you in any way we can. If you have any additional feedback or questions, please feel free to reach out. We appreciate your continued trust in us!
MY key to business success.
Viral Launch is absolutely fantastic!
When it comes to market research, competitor analysis, and product evaluation, no one does it better, more succinctly, or clearly, all while maintaining the highest standards of user friendliness. Viral Launch is my business's best kept secret. 😁
July 2, 2023
Unprompted review
Reply from Viral Launch
Thank you so much for the kind words and for the review! We appreciate the feedback on market research, competitor analysis, and product evaluation. Thank you for choosing us to help you on your Amazon journey! Please reach out if there is anything our team can do for you!
Very helpful tools
Very helpful tools, with easy guidance videos. I just found 2 winning product.
March 15, 2023
Unprompted review
Reply from Viral Launch
Thank you so much for the kind words and for the great review! We appreciate you and your business! Please reach out if there is anything our team can do for you!
This is the backbone of my Amazon…
This is the backbone of my Amazon business. I use it to research products and really love using it. It's super easy to use.
June 27, 2023
Unprompted review
Reply from Viral Launch
Hello Lisa! Thank you so much for the kind words and for the review! We appreciate you letting us help you on your Amazon journey! Please reach out if there is anything our team can do for you!
Viral Launch has continued to provide…
Viral Launch has continued to provide me with the data and analytics that allow my business to succeed, and I recommend this tool to anyone and everyone!
June 7, 2023
Unprompted review
Reply from Viral Launch
Thank you so much for the kind words and for the great review! We appreciate you and your business! Please reach out if there is anything our team can do for you!
I compared their market intelligence to…
I compared their market intelligence to my own sales, and they are within 10%. Very good.
May 10, 2023
Unprompted review
Reply from Viral Launch
Hello! Thank you so much for the kind words and for the review! We appreciate you letting us help you on your Amazon journey! Please reach out if there is anything our team can do for you!
No value
No value, it's a simple tool to use but very limited so I never really used it and went back to what I knew and was previously using. I received an email and rather unfriendly messaging from their customer service about my "free trial" was up and they were charging me. Weird, I canceled and notified my bank same day as I signed up. Would not recommend
February 27, 2023
Reply from Viral Launch
Hello Patricia, We were unable to verify you subscription with Viral Launch from the information you provided through Trustpilot. We sent you a request for you to provide your email address that you used for your subscription and we can continue to look into making this right for you!
User Friendly
I really like Viral Launch- it's user friendly and gets the job done. I can't compare it to another software, but so far it's a great tool to search for the right product.
January 1, 2023
Unprompted review
Reply from Viral Launch
Hello Annamarie! Thank you so much for the kind words and for the review! We appreciate the feedback on our software and glad that you find it user friendly! Thank you for choosing us to help you on your Amazon journey! Please reach out if there is anything our team can do for you!
Valuable Tool for Business
I love using Viral Launch to search for items to add to my business. The Chrome extension is very helpful with saving time instead of flipping back and forth between browsers. They have a lot of tips and resources with useful information to review.
February 17, 2023
Unprompted review
Reply from Viral Launch
Hello Kristen! Thank you so much for the kind words and for the review! We appreciate the feedback on the chrome extension. Thank you for choosing us to help you on your Amazon journey! Please reach out if there is anything our team can do for you!
Viral lauch is a must have tools
Viral lauch is a must have tools. You have great opportunity to develop your business. I loved the fact I can specify what kind of product and category I want while doing products reseach!!!!! Great tools ever. Highly recommend!!!!!
February 18, 2022
Unprompted review
Reply from Viral Launch
Hello Messessi! Thank you so much for the kind words and for the great review! We appreciate you and your business! Please reach out if there is anything our team can do for you!
Excellent customer service
Excellent customer service. Great knowledge and super helpful.
January 3, 2023
Unprompted review
Reply from Viral Launch
Hello Christina! Hello! Thank you so much for the kind words and for the review! We appreciate you letting us help you on your Amazon journey! Please reach out if there is anything our team can do for you!
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