Virgin Voyages Reviews 1,296

Was not happy with activities on board while on this trip. felt like we were on lockdown and not allowed to go outside, didn't see much of the happening crew to make things lively. we understand the safety that they were concern with but should have planned more fun things to do, we made the best of it as much as we can.

3 days before, my cruise to Bermuda was changed the St. John, New Brunswick. Not only was the tone of the email unprofessional, it also seemed to take the whole situation as a joke. I’m even more insulted by the social media page joking about it after the fact. The service on board was horrible. At one point Sailor Services told us if we walked into Test Kitchen earlier in the day we could get a table without giving up our reservation later at Pink Guava. After making us wait at the Test Kitchen, they told us they couldn’t do that and would have to cancel our later reservation this is not the first time we were told two different things by staff. We were promised extras in a letter left in our cabins, but nothing actually happened. St. John was cold and insufficient. While I understand that weather is not something Virgin can control, how they handled the change from beginning to end has been insulting. Only $100 in sailor loot? No refunds available so we had to go. The boat inside was freezing at times and clearly wasn’t made for cold temperatures. So much so that the decks were closed part of the time due to ice and there were no inside pools or hot tubs so we could still enjoy the amenities that we PAID for. Overall, the way it was handled was most disappointing and left a bad taste in my mouth. I don’t plan on going on Virgin again.

It was my first time going on a cruise and it was amazing ! The sun club cafe chicken bowl & bbq short rib buns were amazing

the pizza

the chocolate taco from Pink agave are things you should try for food

I haven't been on my cruise yet. Just need to say the customer services is terrible. I have been trying for over a month now to check in but unable due to the system.many emails and phone calls and still not resolved. I go in 6 weeks and have now asked for some help for what I need to do. It's now been 2 weeks since that email and have heard nothing. Am a bit worried as I'm not checked in. Once they have your money they really don't care. It's my first cruise and will certainly be my last. Hope the cruise isn't a disappointment like customer services.

This was my first Cruise Holiday. My first impression was th size of the vessel. Absolutely huge. From the very first time we dropped our luggage the service was very efficient, well organised and typically loud and fast. A bit overwhelming. So many people kind of knew where to go and what to see from the beginning that at first we felt a bit left out. Perhaps a little more help to first timers in terms of guidance on what to do on day one. After dinner we felt more at ease and started to learn about what to do and what was available. In that regards Virgin Vogages offers so many activities and has so many places where to be that we left not doing everything and missing out on seen some places. The people who work there show such a pleasure at what they do and so much joy in their job that they made us feel welcome and happy.Nothing was a problem for them and everything worked so well. Anything you request or simply ask for they would do their best to help you. The events they organise are the best, in my opinion the Latin music group were so very professional, the best. The food was top class, everything they offered was done to a high standard from snacks, to breakfasts, lunches they were delicious. Dinners were a real event in our stay, the food done at the very high standards all the restaurants offer different cuisines and the service was excellent.
In summary we were very happy with Virgin Vogages. My only comment would be that they should have some areas where there is no music playing. if you want to find a place to read, be quite and enjoy the view and the sounds of the see, there’s no where, unless you go to your room.

I will start by saying that EVERYONE has their own opinion of things. This review is based on my experience and perception.

The food is not very good at all. Worst I’ve had on any cruise line

There are virtually no activities.
There are very few shows and only one performance that is during dinner time.

The staff is pleasant but not overly friendly. The staff in the specialty dining rooms either don’t understand, not sufficiently trained or just don’t care.

The lure of the cruise line for me was adults only however, based on my experience and comparisons to other cruises that I have been on, I would give this cruise line 1 out of 5 stars and would not book with them again nor would I ever give a favorable recommendation.

This cruise from Miami to LA through the Panama Canal will be a lifelong memory! While I loved the accommodations on Virgin Voyage's Brilliant Lady - it will be the friendliness of the staff and the overall inclusive vibe that will bring me back for future cruises. This was the longest cruise i have taken, so i was a little worried about whether I would get homesick. But I find the ship to be a home away from home. And even as a solo cruiser I made so many new friends. And staff from my previous Virgin cruises even recognized me and were more than welcoming. As this was a "first" time through the canal cruise for Virgin, there was an educational narrator sharing details as we made our way through. I could not have been more pleased with the experience! Where to next is my biggest challenge - how do I top this?

Food was great..Live music -entetainment could be better.

No kids aboard is such a reward. As a Mom of 4 and a Grandmother, sometimes you just want the adult crowd. Like in the casino, you don't hear children's voices, sometimes that is what I am looking for. Virgin Voyages offers that. Children free cruising. I love it! The food is great, and the staff is wonderful. Everybody is happy!

We did a four night cruise with VV on Scarlet Lady from Miami to Key West and Bimini Beach.

The App you have to use is quite buggy (I have latest Android phone and not sure the App had been thoroughly tested on it) and it's very hard to get hold of any one in customer services. I requested a call back and no one ever called me back.

Our initial assigned cabin appeared to be right above one of the main night clubs and so we bid $40 for an upgrade which we managed to get a few days before departure.

Once on board the ship is very well equipped and there is a lot to do. It's definitely a party boat with lots of groups celebrating various events. We were in a group of about 40. The only issue from that point of view is that it was very hard to do any sort of large group bookings for dinners.

The staff members were all excellent and our cabin was well designed. There are several different restaurants which you can book, need to do that well in advance. There is also a large "galley" serving all sorts of food all day long.

Good to see VV using proper cutlery, decent reusable glasses and generally trying not to be wasteful.

Disembarking the ship on final day was ok to the point of needing transport to get out of the Port area. The HopOnHopOff bus got cancelled that morning! The queues for taxis/Ubers was enormous. There were several other cruise ships in at the same time and all the construction work going on caused utter chaos. We ended up walking back over the bridge into Miami as that was quicker than waiting for transport. This is not specifically VV issue, but it's something you need to be aware of on last day.

The company’s management appears to show a lack of genuine concern for crewmembers’ well-being, which often leads to increased stress and anxiety in the workplace. Employee concerns are not handled with the level of care and fairness one would expect, as proper hearings are rarely conducted and individuals are not given adequate opportunities to explain their side. Disciplinary actions, including warnings, seem to be issued arbitrarily and without thorough or transparent investigation. There are also instances where feedback or complaints from colleagues are placed directly into performance appraisals without proper validation or investigation, which raises concerns about fairness and accuracy. This creates an environment where unverified claims can impact an employee’s record. Additionally, management appears to enable workplace dynamics driven by jealousy or bias, with indications that factors such as race and gender may influence how individuals are treated. This lack of balance and objectivity further contributes to a workplace culture that feels inequitable. When considering similar feedback shared across other review platforms, it becomes clear that these concerns are not isolated but part of a broader pattern. Overall, this results in a work environment that does not feel supportive, transparent, or fair, making it a challenging place to work.

This was our first ever cruise. Never again, at least with this company.
Positives -Excellent food, staff friendly and helpful, extremely clean and stylish ship. Staff were constantly cleaning. Mind Mangler was the best show we saw. Extremely talented entertainment crew.
Negatives - whilst travelling with a disabled person, it was impossible to get organised on a morning to be up early enough to claim a spot around the small pool or hot tubs or at the rear of the ship where there were lots of sun beds. Scarlet night around the pool was a waste of time. Again, unless you were in a prime position at least 2 hours beforehand, forget it. We couldn’t see a thing once the short entertainment piece started.
Standing is important to see some of these shows, which definitely isn’t ideal. Lola’s Library was sleazy, with people, sorry, sailors!!! ( I hated being called that, I was a guest) allowed to video the performance. One man sat right at the front only videoing the girls when they were dressed seductively. I feel these performers’ integrity was put at risk.
Disembarking to leave the ship at port was confusing. No announcements given when able to disembark.
Large screens stated disembarkation details and time before disembarkation was open. It was never open at the time stated, we understand why, this should have only been displayed once it was open. People were descending in lifts only to be sent back up again, causing overcrowding in elevator areas. When there was an option of two disembarkation points, people with limited mobility were not informed of which one to use therefore went to the wrong one only to be sent back up in the lift and then go to another part of the ship to go down in another lift, which hadn’t been unlocked, causing confusion.
Poor choice of ports. We felt we never saw the real Caribbean . One destination being a tourist trap and too commercialised.
One of us were celebrating a special birthday. We were told there would be surprise and delight. A piece of cake presented after the dessert was presented in the restaurant a photocopy piece of card pushed under the door is not surprise and delight. It was a let down. If we’d stayed in the rockstar cabins I was told a bottle of bubbles would have been given. Not impressed

⭐️ – One Star (Before Sailing)
I have not even boarded yet, and I’m already extremely disappointed with Virgin Voyages.
This trip was booked for myself, my wife, and a group of friends specifically for a warm-weather getaway after a long and demanding winter. The itinerary was changed to a colder destination (New Brunswick), completely altering the purpose of the trip.
While I understand that changes can happen, the way this was handled is unacceptable. The only real option offered was a future cruise credit with a one-year expiration—which is not realistic for a group that already had to coordinate schedules to make this trip happen.
We ultimately decided to still go, but the compensation provided was just $100 onboard credit. For a change of this magnitude, that feels completely inadequate.
As a business owner, I understand that things don’t always go as planned—but when the product changes this significantly, it should be made right. That has not been the case here.
Very disappointing experience so far—and we haven’t even stepped on the ship yet

Not what it use to be! Currently on a flight home from Charleston while the Valiant Lady is parked in the harbor. I've never left a vacation early but poor hospitality from a majority of the staff and the lack of varity things to do helped make the decision. I have 3 other crusies booked this year with Virgin but consider canceling all 3 after this experience.

I hadn't been on a cruise in many years and wanted to try it again and see how we liked it. Let me tell you, it was a great experience and I was overwhelmed by the ship, staff, food and overall friendliness of the staff. From the reservation restaurants to the walk in food areas everything was fantastic. I would high ly recommend anyone interested in cruising to give Virgin Voyages a try. 5 Stars all around!!!!

Sandra, Bojanna, Kyle,(Rockstar upper deck) Marko, (Extra Virgin) Ivory Joy, Ryan, and Aldo(Sip). Top-notch servers and bartenders. They always went above and beyond to make our stay feel special. The attention to food safety was above and beyond. As a clinical dietitian, I was very impressed. The food was spectacular. Except for room service, yuck. Luke warm, dried out food. Late-night diners don't want a chicken or steak dinner; we want snack foods or burgers/fries, ice cream, fruit, or a salad. They need to revamp their "ship eats" menus. So, that aside, they get an A+. I absolutely would travel with Virgin again.

absolutely had a wonderful experience with my girlfriend

3rd time with Virgin and we have experienced a decline every time with this time being the last. We will not cruise with Virgin again. Very disappointed. Virgin you need to do better. Your restaurants need to be ramped and offer more options, your quality of the food has dropped and the portions are a bit sad. The entertainment on the ship is from an elementary talent show and the cleanliness is unacceptable on the ship, our cabin headboard had a layer of dust on it and the stains through out the carpet and bathroom had my imagination on full speed. Never again Virgin! Best of luck !

Beds were like sleeping on the floor. Never been so uncomfortable. Bedding had a smell to it even after washing. Rooms small. Bathroom very small. Most of the food was terrible. Only 3 good meals on entire cruise. Classes were geared towards exercise or selling something. Entertainment was cheesy. Same entertainers in different outfits.
A couple of good singers and the rest less than average. Some of the servers in the restaurant didn’t know what the drinks were when you ordered. Some service slow. Pool area too crowded. Shore excursions horrible and painful. Didn’t dock at Bimini and all they perked you with was a glass of champagne.
Big mix of different people.
Ready to leave after 3 days. No more Virgin for me…

Have been on 15 cruises--first time on Virgin Voyages--it definitely won't be my last! Loved the electronic bracelets that allowed access to everything--a definite improvement vs lanyards and ID cards used on other cruise lines. The food in every venue was delicious, and the crew was personable and professional. Didn't have to stand in long lines for anything, and the ship was immaculate. Loved that it was for adults only!