Virtually There® Reviews 460

Extremely unprofessional service and an unclear cancellation policy.

I've been with Virtually There for a few months, mainly using their service just to display an address on my website. After moving to a new city last month, I decided to cancel my virtual office subscription since I no longer live there and don’t actually use the service.

After submitting my cancellation request, I received an email confirming it and asking me to remove their address from my website, which I completely understood and planned to do after finishing my current work commitments. As with any normal subscription, I assumed I would still have access to the service until the next billing date, which seemed perfectly reasonable.

However, about an hour later, I received a call from a staff member who was extremely rude and unprofessional. She questioned why I no longer wanted the service and even called me an 'amateur' for not having another address lined up. During the call, she impatiently demanded that I remove all mentions of the address immediately while pointing out specific areas of my site. I explained that I couldn't see what she was referring to at one point and needed time to check, but instead of being understanding, she snapped and said, 'I'm not a website designer,' implying I was wasting her time.

I acknowledge that I hadn't yet removed the address, but I fully intended to do so within the same day. What frustrated me wasn't the request itself, it was the staff member's rude, dismissive attitude and the way she spoke to me, as if I had no right to cancel or didn't understand what I was doing.

I've been paying for a service I barely use, and I expected at least basic courtesy during the cancellation process. Instead, I was met with impatience, disrespect, and judgment. No customer should be treated this way.

Also, the payment for this month was made on October 9. I would like to clarify whether it is actually company policy that customers are not allowed to use the service until the next billing date on November 8. This policy doesn’t seem to make much sense, so I'm wondering if it was perhaps miscommunicated by the staff member.

Virtually There is a great tool for having all important business needs in on space. Its also very affordable compared to its comeptitors!

As always 'Virtually There' are excellent without doubt !! We have been in. business for many years and also we have been in contract with this company for quite sometime.
They are a breath of fresh air in tis complex high tech world.
Highly recommend this company.
Thanks again, the team @Simply Insurance Bath

Well done all of you.
Thanks again as always

I recently signed up for a virtual address with Virtually There, and the experience couldn’t have been smoother. From start to finish, Maya was wonderfully kind, patient, and attentive; she made everything feel effortless. It’s rare to find support that feels this personal and genuine. I’m so impressed by both the service and the care Maya showed throughout the process. Highly recommend!

Very fast and 100% professional approach. I recommend it to everyone who is looking for a similar solution for their company.

Very Pathetic experience. Please stay away from them. I paid for the business address that i never recieved. They asked for documents that i have provided but they have not accepted those and asked for other documents when i provided what they are asking but they still didn't done anything and took 1 month, and they have charged me 20 pounds for nothing

The tone of their emails is completely disproportionate — like dealing with bailiffs over a missed mortgage payment. A single failed direct debit (which I paid the same day) somehow led to account suspension just 10 days later. No grace period, no understanding — just a cold “credit control” notice locking me out of my own mail. For £24. Ridiculous. I’ve cancelled and switched to a provider that actually supports small businesses.

Quick response

I needed help with my account login and needed to update some details. Maya has been extremely helpful.

In general, the team is responsive and very understanding. They have been quite helpful when i needed it.

Overall the service is good, i get my scans on time. I would recommend.

Been using the service for a few years now. Very understanding and customer friendly and professional to help out. Would recommend.

Clear website, knowledgeable and and helpful staff who were very quick to respond to queries on the phone or by email. Grace was really helpful. Competitive prices with excellent customer service.

Very easy to set up and staff extremely helpful

Great service. Helpful staff. Easy and prompt communication. I was well guided and assisted through the process. Jack and Maya were absolutely great.

Thank you, guys.

Highly recommend.

I previously ordered address, but the team was unable to process the transaction for the address. It was marked as pending, though the amount was deducted from my account. I contacted the team, explaining that I had paid, but the status showed pending. They cited a technical fault and said the amount would be returned to my account. I asked them to cancel the order and issue a refund, which they did after a few days. However, I was billed again today. Since I had already canceled and hadn't made any new purchases, I'm confused why I was billed again. They are not being helpful.

Easy and fast set up. Smooth and super efficient customer service.

Maya Symmans was very supportive and instrumental in setting up our company address and AML verification process. Kudos to her excellent efforts. In addition, the website is very easy to navigate. Thank you.

Spot on. Customer service amazing!

So far good service...quick setup and customer service

Brilliant service! Very helpful guy who I spoke with, had everything set up for me within minutes. Highly recommend 10/10.

Great Service & Friendly Staff.
Really Makes You Feel Important & Well Looked After.