Visatomu Reviews 10

TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not trust this company

I bought some shoe shelves for £180 which I think are the worst made, cheapest looking self assembly furniture I have ever seen. I asked over a week ago to return them as they claim they have an easy returns policy, but I still haven't heard back from them, despite emailing them twice. The goods were made and shipped directly from China so that would explain the quality. Do not use this company - they cannot be trusted.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The decor piece I received added such a…

The decor piece I received added such a cozy touch to my living room. I like how their products focus on comfort and style without feeling overly expensive.

June 5, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Thomas,


Thank you so much for sharing your experience with us! We're delighted to hear that your new decor piece added a nice cozy touch to your living space. We aim to bring a balance of comfort and style to every collection.


Thank you for your welcoming Visatomu into your home. We truly appreciate your support!


Warm regards,

The Visatomu Team

Rated 5 out of 5 stars

I was looking for a unique accent piece…

I was looking for a unique accent piece for our living room and chose the LunaBall globe lamp. The resin finish has a really elegant, frosted look that diffuses the light beautifully so it never hurts your eyes. It’s heavy enough to feel stable on the carpet, and everyone who walks into the room asks where we got it.

June 2, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Sarah,


Thank you for your wonderful review! We're so happy to hear that the LunaBall Floor Lamp has found the perfect place in your living room. Hearing that it catches people's attention the moment they walk in is exactly what makes a statement piece so special.



Thank you for choosing Visatomu and for letting us be a part of your home!


Best regards,

The Visatomu Team

Rated 1 out of 5 stars

Fake Company

I purchased two shoe racks for a total of $440 (on sale). What I purchased is not at all what I received. The quality is offensive, the colors were completely off and the entire structure of the shoe racks were different than the product photo. Further investigation of their website led me to realize every photo they have on their site is AI. I reached out to the company to get a refund and they want me to ship it back to China (lol when their website said everywhere they're out of Beaverton Oregon) for $560. $560 to send back the actual trash they sent me just to get my $440 back. I will be reporting to the Better Business Bureau.

May 25, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Betsy,



Thank you for taking the time to share your feedback.



After reviewing your concerns, we have issued a full refund for your order and no return was required. 



While we apologize we were unable to meet your expectations, we appreciate the opportunity to review the matter and bring it to a resolution. 



We value customer feedback and continue to use it to improve our products and overall customer experience. We wish you all the best moving forward. 



Kind regards,


The Visatomu Team

Rated 5 out of 5 stars

Excellent brand for decorating your…

Excellent brand for decorating your home. Decorative lamp and some other accessories have been purchased. Great quality of goods and everything matches pictures exactly. Packaging and shipping were also great and even to Australia!

June 1, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Brian,


Thank you so much for your 5 star review! We’re happy to know our products have made their way safely to our customers around the world. Seeing our pieces find a home all the way in Australia means so much to us.

We truly appreciate your support and we look forward to serving you again in the future.



Best regards,

The Visatomu Team

Rated 5 out of 5 stars

Customer service solved my problem in…

Customer service solved my problem in less than 24 hours. I had a question regarding my order and wrote to customer support. They replied to me very fast and answered all my questions. 30-days return period gives me total satisfaction. Overall, great experience!

May 29, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Lilian,


Thank you for your kind feedback! We’re so pleased to hear our support team was able to help and resolve everything so quickly. Creating an easy and reassuring experience for our customers is what we strive to provide every day. Your satisfaction means a great deal to us. 



Thank you again for your support. We hope to welcome you back again soon.

Best regards,

The Visatomu Team

Rated 5 out of 5 stars

Super soft throw perfect for winter…

Super soft throw perfect for winter evenings. That super cozy and stylish chunky knitted throw is an excellent addition for any winter evening. It looks beautiful when laid on the sofa and, what's more, it actually stays put there! Packaging and delivery went great too.

May 28, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Kevin,


Thank you for your wonderful review! Your throw sounds right at home already. Knowing it's helping make those winter evenings a little warmer and more comfortable is exactly why we love what we do.


Thank you for making Visatomu part of your home
and sharing your experience with us!



Best regards,

The Visatomu Team

Rated 5 out of 5 stars

Cosy home must-haves

Cosy home must-haves – just what I wanted!. I've bought several items for decoration of my home and I was pleasantly surprised by their quality. Great products that feel very luxurious. Fast delivery with a tracking option was also great. This brand deserves all the praise. Re-ordering for sure!

May 26, 2026
Unprompted review
Visatomu logo

Reply from Visatomu

Hi Palmer,


Thank you so much for your lovely review! It means a great deal to us that you're enjoying the pieces and we're honored our products have found a place in your home.


Thank you again for your support and allowing us to be a part of your home decor journey!


Best regards,

The Visatomu Team

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