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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the genuine product range, competitive pricing, and the ability to purchase fragrances in small sizes for trial or regular use. Many highlight the excellent quality of the products, noting that items arrive well-packaged and protected, ensuring no leaks or damage. The delivery service is frequently praised for its speed and efficiency, with orders arriving safely and as expected. However, some customers also noted issues with their orders, including faulty atomizers, fragrances that seemed diluted or not authentic, and samples that did not smell as expected. Additionally, a few other people felt that delivery times were sometimes slow, particularly for international orders, and some experienced problems with communication regarding their concerns.

What people talk about most

Product

People report positive experiences with product, highlighting the wide range of genuine fragrances available,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast delivery times and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing satisfaction with their... See more

Quality

Consumers generally find the quality of samples and fragrances to be positive, often praising the... See more

Price

Customers had positive experiences with price, often highlighting the reasonable and competitive pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my first order and I’m impressed! Prompt delivery from order, packaged well, samples are in glass bottles with great atomisers compared to some of your competition in plastic bottles, c... See more

Rated 5 out of 5 stars

So relieved to find someone who actually backs up what they say on their website with fantastic products and great service. I have tried other sellers and have been let down more than once. Easy to na... See more

Rated 5 out of 5 stars

Used this company for the first time a few weeks ago. Great to be able to get samples before buying. Great selection on Visionary Fragrances. Really easy and straightforward to order from. Arrived saf... See more

Rated 5 out of 5 stars

Quick service, reasonable price. My main reason for buying from Visionary Fragrances is that you can buy in small sizes, either to trial a fragrance (1ml) or to use it all before it goes off (5 or 10m... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Beauty Product Supplier

Written by the company

Fragrance samples UK based - we stock a wide range of designer & niche perfume samples & decants in various sizes. Exclusive samples from brands such as Creed, MFK & Tom Ford. Every fragrance sample we sell is 100% genuine. We also stock discovery sample sets & aftershave decants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great customer service

Great customer service, package was quick, good prices. Only down side is that the sample bottles are cheap looking and the atomizers could be better.

May 16, 2024
Unprompted review
Visionary Fragrances logo

Reply from Visionary Fragrances

Thank you for taking the time to leave a review.

For the 1ml sampls, which you ordered, we typically use plastic 2ml bottles which have good sprayers as that is the most important thing for us when testing a perfume.

We have started using some glass 1ml bottles for some niche perfume samples which do look better.

The 2ml samples are all glass and so are the 10ml

Thanks!

George

Rated 5 out of 5 stars

Game changer

So glad I coincidentally found this website. Service is amazing, quality of products is great and George was very quick and helpful responding to my query. Will definitely be using Visionary Fragrances again!

May 8, 2024
Unprompted review
Rated 3 out of 5 stars

It can be improved.

It can be improved.
Two samples had the labels partially detached.
The prices are not very affordable.
I ordered a 1ml sample and all the others 2ml. The 2ml ones were not filled to the brim.
For what they cost I expect them to at least be totally full. I purchased on other less expensive sites and they were completely full.
Furthermore there are mainly perfumes for men; more women's perfumes should be added.

May 9, 2024
Unprompted review
Visionary Fragrances logo

Reply from Visionary Fragrances

Hi Bianca,

Please can you email me your order number so I can address these issues with you? I cannot locate any order under your name so please email me your order details at: info@visionaryfragrances.com

The 2ml sample bottles are actually 2.2ml size - this should be explained on the website. You would have got 2ml exactly.

The 1ml bottles usually have tape on them to keep the labels secure. So I am not sure what has happened with you bottles but I will sort something out for you if you contact me :)

Women's perfumes - yes, we are slowly growing this side of the business - but as I am sure you can appreciate genuine perfumes are expensive so we have a limit as to what we can buy. We will continue to grow the women's section of the website and hope you will give us another chance.

As for the price - I feel we are very competitive with other suppliers and we offer only genuine fragrances. We also give a 10% discount if you buy 5 or more samples with code VF10 which makes our prices absolutely fair in my opinion.

Thanks

George

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, thank you. Samples received quickly and packaged so well. Great value for money and always legit perfumes, this will always be my go-to for fragrance samples.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect decants service

I enjoyed every aspect of this service:
- great variety of samples and decants
- legitimacy of the perfumes
- great delivery options (both in terms of price and estimated time)
- adequate pricing
- solid packaging.
Overall, after dealing with 5+ decant services worldwide, I found this one to be the most enjoyable, and I'm already planning my next purchase.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and service

I was looking for a sample of Nishane Mana which not many people have available. i decided to try Visionary fragrances and was not dissapointed. The sample was well packaged and received within a week.

I have now seen that the owner George has a youtube channel that reviews fragrances, so the samples will be from his personal collection.

I recommend that if your after a sample to give him a try.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Best I've Tried

By far the most cost effective and professional fragrance sample shop I've come across online and I've tried a few,mainly because they appeared before Visionary Fragrances when I Googled fragrance samples.I'm impressed with the service and love the Gold padded Envelope it arrived in😀,even the sample bottles are the best quality I've seen, well done VFs.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, great product

I first placed an order which I didn't recieve for weeks thinking I maybe got scammed, and my local postal service informed me the package was lost. I got in contact with the Visonary Fragrances through their contact email, and George Chappel, the founder, responded promptly. He was willing to give me a full refund or to send the order again, and I opted for the latter. I received the order maybe a week later and was very happy with genuine, high quality samples. If you have any issues during ordering I would worry from my experience. Highly recommed for the great price and great service!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the quality of the items.

Happy with the quality of the items.

Couple of things, Thomas kosmala number 9 "bakhoor" ultimately ends up smelling like horse crap after about 4 hours. And I mean really like you layed down in a stable

Secondly, Not enough creed fragrances.

Visionary fragrances can't be held accountable for the bakhoor but you could increase your range of creed.

Ultimately though, fragrances were spot on. The vials they come in are the best out of any decanter I've used and I happy to purchase from this site and recommend it to others.

Still, more creed. Maybe some fragrance du bois cannabis intense or cannabis blue aswell

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wide choice of perfume samples shipped from the EU

I'm so happy I came across this website. You can tell they genuinely love perfumes as much as I do. They have an ever evolving wide choice of niche and designer perfumes, and you can trust they'll hand pour you a sample of your chosen perfumes. It comes in a neatly presented bag, with great attention to detail. This is the affordable way to try perfumes in the EU.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Second order was even better than the first

Ordered from Visionary Fragrances EU a second time already. After testing the waters with a smaller first order that went incredibly well I made a larger order and this time it went even better! The delivery was even faster than last time and again the order arrived in very cool looking and safe feeling packaging. The discovery sets are a cool way to test multiple samples from a company and save some money. It's also nice that you can choose different sizes for different samples.

I wish fragrance samples were more common in the EU but for now I think Visionary Fragrances is definitely the best, cheapest and most versatile choice out there. Will order from them again!

March 25, 2024
Rated 5 out of 5 stars

A great service

I’ve used VF for a few years and the products are always first rate, as is the choice of fragrances available. The service is also fantastic - I’ve asked plenty of questions and always got prompt responses. It’s a first rate service full stop.

March 25, 2024
Rated 1 out of 5 stars

Maybe it was a wrong batch

Maybe it was a wrong batch, not smelling like ombre nomade at all and hardly last 20 minutes on you.

March 16, 2024
Unprompted review
Visionary Fragrances logo

Reply from Visionary Fragrances

Are you a customer of mine? Only there are no details attached to this review and I have had no contact with any customer who isn unhappy with their order. If you were not happy, why not email me or contact me on Social Media? Please let me know your order details or feel free to contact me so I can address any issues you are having.

We only sell genuine fragrances. The batch code of the Ombre Nomade we currently have in the UK is from 2024.

Please get in contact if you are a genuine customer.


**UPDATE BELOW

I managed to make contact with this customer who ordered 10ml of LV Ombre Nomade, which is of course genuine and purchased directly from the brand. I asked for some more info on why they are unhappy, with the hope I could resolve the issue.

The customer replied and said that the fragrance doesn't last on them.

I then offered the customer a free return, which is not something I usually do but I really wanted to resolve this - but they didn't reply. 2 days after I emailed again offering a free return and still nothing...

My conclusion is this customer was trying to get some money off or maybe even a free fragrance worth £50. If they were truly uphappy they would accept the FREE return that was on offer.

At Visionary Fragrances we only ever sell genuine fragrance samples. If the fragrance doesn't last on you or if you don't like the smell, then we have saved you potentially £100's on buying a full bottle that you would not like.

Cheers

George

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