Vision Custom Build and Remodel- BEWARE
We hired Vision Custom Build (VCB) for a full kitchen, pantry, and laundry remodel and strongly urge others to proceed with extreme caution. Our experience raised serious concerns regarding transparency, permitting practices, project management, and business representations.
The project, represented as 8 weeks, extended to a frustrating 13 weeks with repeated delays, poor oversight, and 3 different project managers.
A critical issue arose when we discovered that the individual representing himself as “Aaron Duman,” our second project manager and owner of VCB, is actually Eyup “Sean” Onal, who is also owner of NV Kitchen and Bath. This dual identity and affiliation were never disclosed. In our view, this constitutes a material misrepresentation. Public records reflect a history of litigation involving NV Kitchen and Bath entities and Mr. Onal, which raises additional concerns about transparency and accountability.
VCB pushed an aggressive, front-loaded payment structure tied to projected milestones rather than completed work, that goes against industry standards. We declined due to ongoing issues. Permitting was problematic: initially told permits were unnecessary despite major plumbing and electrical rework, and encouraged us to pull them ourselves shifting liability to us. Permits eventually pulled by VCB were obtained under third-party entities that did not perform the work, and they could not provide verifiable licensing for the foreman Ruben that performed the electrical and plumbing work. He is not an employee or affiliated with the entity listed on our electrical and plumbing permit.
These issues led to multiple failed inspections and serious electrical defects, including wiring errors that cut power to half our main floor. After final payment, additional electrical problems emerged (e.g., dimming under load), and VCB refused to address them without additional payment. We are not convinced that any “warranty” will ever be honored and are concerned about the long-term electrical safety and quality of the work completed.
Additional issues included:
• Inconsistent and incomplete cost documentation and credits
• Major measurement errors in cabinets and crown molding requiring costly corrections and delays
• Materials claimed “backordered” that had not been ordered
• Installation of damaged, mismatched, and substandard/cheap materials that appeared to come from other jobsites, along with visible finish defects
• Attempts to charge for correcting VCB’s own errors, and attempts to charge twice for things in the contract and drawings
• Property damage due to poor worksite practices resulting in damage and chip in new quartzite counters immediately after installation
• Subcontractor payment disputes despite our account being current
• Failure to schedule final inspections (we handled this ourselves)
Debris management did not comply with our HOA requirements despite prior notice.
Work became sporadic toward the end, with minimal communication and ongoing delays. We ultimately hired other contractors at our own expense to complete portions of the project such as tile work, pantry completion, and other finishing work. We also sought legal counsel, in the event they abandoned the project.
While some basic elements function, the overall execution and professionalism fell far short of what was promised and paid for. The undisclosed identity, litigation history, questionable permitting and licensing practices, and repeated performance failures raise concerns over safety and longevity.
We strongly recommend thorough due diligence, including verifying licensing, permitting responsibility, litigation history, and true identity of company principals before engaging VCB.