Well set out and easy to use website, clear payment options, clear delivery options and prompt delivery. I’m very pleased. The only suggestion I would like to make is the delivery box was ridiculously... See more
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See what reviewers are saying
I always give 5 stars to Vision Direct - the service is super quick - my lenses are in the letterbox within 48 hours! My "mutuelle" (MAIF) covers nearly all of the cost. It's new that it's not coverin... See more
When placing the order, it gave a one month lead time for delivery, but in fact the contacts were delivered just a few days later. On the downside, when selecting the strength of the lenses, one of t... See more
Easy to order and also re-order previous orders. Sometimes they don't have in stock a specific brand but usually i can find an appropriate replacement. Shipping is quick and easy and they keep you wel... See more
Company details
Written by the company
Achetez vos lentilles de contact en ligne sur Vision Direct. Livraison express disponible sur toutes les plus grandes marques de lentilles de contact.
Contact info
Rue de la Terre Victoria Parc Edonia Bât B , 35760, Saint-Grégoire, France
- 01 56 59 16 67
- assistance@visiondirect.fr
- visiondirect.fr
4.3
Excellent
20K reviews
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Super super !!!
October 10, 2023
I always order my lenses from their…
I always order my lenses from their website, and they always do a great job. The gummy bears added are something I always look forward to! I just wish there would be a reward system for regular clients or that the shipping is free for about 40 euros and up. I think the minimum now is 60?
October 6, 2023
Vision direct toujours au top
October 2, 2023
Très bon service client
August 16, 2023
Top service!
August 15, 2023
Dependable and fast delivery on diverse range of contacts.
This past order was a little inconvenient only because I didn’t realize that some of my contacts were not in stock so I waited about a week longer than usual to receive them in the mail. I’ll be sure to pay more attention to whether my products in my order basket are immediately available before submitting an order. Otherwise, my experience with vision direct is always great and I usually receive my contacts within 5 business days of ordering. A small note, I have come to expect the little gummy bears that come in the package and look forward to receiving them in my package as well.
August 15, 2023
Super’merci
August 8, 2023
Réception rapide impeccable
Réception rapide impeccable. Grand choix de marques et technologies.
July 26, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The contact lenses never arrived
July 25, 2023
Reply from Vision Direct FR
Hi Alvaro. Thanks for your review. I am sorry to hear you've not received your order.
I can see it was recorded as delivered on the estimated delivery date so we'll be in touch shortly so we can help.
Best wishes, Ruby
Excellent as always
Excellent as always! If only every company could operate with this efficiency the world would be a better place!!
July 25, 2023
Impeccable.
July 25, 2023
Has still not arrived
July 10, 2023
Reply from Vision Direct FR
Hi Eden. Thanks for your review. I am sorry to see that your order hasn't arrived yet.
I can see that La Poste couldn't deliver when intended due to an internal issue beyond their control. Your parcel is now available for collection.
I hope that you will have a more positive experience in your next order. If we can ever be of assistance please don't hesitate to reach out to our customer service team directly.
Best wishes, Ruby
j’adore !!!!
July 5, 2023
Excellent !!!
July 3, 2023
Excellent service
July 3, 2023
Nickel rapide conforme
June 28, 2023
Fast delivery with a small packet of…
Fast delivery with a small packet of haribo in the box. I didn't eat it but the gesture was sweet nonetheless!
June 18, 2023
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