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Vision Direct FR Reviews 19,667

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

Well set out and easy to use website, clear payment options, clear delivery options and prompt delivery. I’m very pleased. The only suggestion I would like to make is the delivery box was ridiculously... See more

Rated 5 out of 5 stars

I always give 5 stars to Vision Direct - the service is super quick - my lenses are in the letterbox within 48 hours! My "mutuelle" (MAIF) covers nearly all of the cost. It's new that it's not coverin... See more

Rated 4 out of 5 stars

When placing the order, it gave a one month lead time for delivery, but in fact the contacts were delivered just a few days later. On the downside, when selecting the strength of the lenses, one of t... See more

Rated 5 out of 5 stars

Easy to order and also re-order previous orders. Sometimes they don't have in stock a specific brand but usually i can find an appropriate replacement. Shipping is quick and easy and they keep you wel... See more

Company details

  1. Contact Lenses Supplier

Written by the company

Achetez vos lentilles de contact en ligne sur Vision Direct. Livraison express disponible sur toutes les plus grandes marques de lentilles de contact.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 5 out of 5 stars

I always order my lenses from their…

I always order my lenses from their website, and they always do a great job. The gummy bears added are something I always look forward to! I just wish there would be a reward system for regular clients or that the shipping is free for about 40 euros and up. I think the minimum now is 60?

October 6, 2023
Rated 5 out of 5 stars

Dependable and fast delivery on diverse range of contacts.

This past order was a little inconvenient only because I didn’t realize that some of my contacts were not in stock so I waited about a week longer than usual to receive them in the mail. I’ll be sure to pay more attention to whether my products in my order basket are immediately available before submitting an order. Otherwise, my experience with vision direct is always great and I usually receive my contacts within 5 business days of ordering. A small note, I have come to expect the little gummy bears that come in the package and look forward to receiving them in my package as well.

August 15, 2023
Rated 1 out of 5 stars
Vision Direct FR logo

Reply from Vision Direct FR

Hi Alvaro. Thanks for your review. I am sorry to hear you've not received your order.

I can see it was recorded as delivered on the estimated delivery date so we'll be in touch shortly so we can help.

Best wishes, Ruby

Rated 1 out of 5 stars
Vision Direct FR logo

Reply from Vision Direct FR

Hi Eden. Thanks for your review. I am sorry to see that your order hasn't arrived yet.

I can see that La Poste couldn't deliver when intended due to an internal issue beyond their control. Your parcel is now available for collection.

I hope that you will have a more positive experience in your next order. If we can ever be of assistance please don't hesitate to reach out to our customer service team directly.

Best wishes, Ruby

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