I was really happy with my order, the website is quick and easy to navigate, and I received my order the very next day - way quicker than I expected. Plus, there was a little bag of Haribos in the box... See more
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Great service, very fast shipping (they delivered the next day!), excellent packaging, highly recommend! The missing star is that until now I have not received the proof of purchase (fattura) due to a... See more
I have been using VisionDirect for several years now - their website is easy to use, their products are good, and they always deliver promptly. I would recommend them to everyone.
This is how an e-commece company should be run! Super easy to reorder, one-click reminder emails, no extra sales emails. Easy-peasy!
Company details
Written by the company
Vision Direct è leader in Europa nella rivendita online di lenti a contatto e prodotti di ottica. Il vasto assortimento di prodotti disponibili sul nostro sito ti permetterà di trovare le tue lenti a contatto di fiducia e di acquistarle facilmente a prezzi vantaggiosi. Infatti, acquistando su Vision Direct risparmi fino al 45% rispetto ai negozi di ottica su marchi originali. Il tutto aggiungendo il vantaggio di una spedizione rapida in 24h e una cura eccezionale all'assistenza al cliente durante tutte le fasi di acquisto. Visita il sito web: www.visiondirect.it
Contact info
Corso Sempione 38, 20154, Milano, Italy
- 02 36 048 272
- assistenza@visiondirect.it
- visiondirect.it
4.7
Excellent
38K reviews
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Quick and efficient
Easy to order and delivered on time. Quick and efficient service.
January 27, 2025
This is a test review.
February 20, 2024
Unprompted review
Molto efficienti e precisi
October 5, 2023
Fast and good quality
July 26, 2023
Puntuali e efficienti!
July 10, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vision Direct IT
Ciao Gennaro. Grazie per la tua recensione. Siamo spiacenti che le Sue lenti non siano state consegnate nella data stimata fornita al momento dell'ordine.
Il nostro obiettivo e’ di tenere in magazzino il maggior numero possibile di prescrizioni, tuttavia, a causa della grossa disponibilità in questo marchio, ciò non è sempre possibile e potremmo dover ordinare le lenti dal fornitore.
Se ha dubbi prima di effettuare il Suo prossimo ordine, non esiti a mettersi in contatto con il nostro servizio clienti e saremo più che felici di aiutarla.
Cordiali Saluti, Ruby
Rapida
Rapida , affidabile, economica .
I collaboratori mi sembrano preparati ed efficienti.
June 28, 2023
Consegna puntuale e conforme all'ordine
June 25, 2023
Ottima efficienza
June 15, 2023
Molto efficiente
May 22, 2023
Serietà ed efficienza
May 11, 2023
Not yet received
First delivery was delayed. Then, I have not received my order even though tracking says it was delivered.
May 4, 2023
Reply from Vision Direct IT
Hi and thanks for your review. I am so sorry that your delivery was delayed and hasn't been received.
I can see that you've been in touch with our customer service team who after confirming the parcel has been returned to us, and are now arranging for a replacement order to be shipped out. If we can assist with anything else please let me know.
Best wishes, Ruby
This is how an e-commece company should…
This is how an e-commece company should be run! Super easy to reorder, one-click reminder emails, no extra sales emails. Easy-peasy!
May 4, 2023
I highly recommend VisionDirect
I have been using VisionDirect for several years now - their website is easy to use, their products are good, and they always deliver promptly. I would recommend them to everyone.
May 3, 2023
Delivery timelines during the order-almost next day!
Delivery timelines during the order matched actual delivery time. Ordered on Saturday and delivered on Monday morning (within2 working days). Much appreciated.
April 20, 2023
Arrivate le lenti come da ordine e in…
Arrivate le lenti come da ordine e in maniera celere!!!
Consigliato
April 16, 2023
Good service and fast delivery
April 6, 2023
terrible
terrible. they haven’t sent my order since March 22 and today I asked for a refund, I didn’t receive a response to my request to send a receipt confirming that they issued a refund
March 27, 2023
Reply from Vision Direct IT
Hi Mavzuna. Thanks for your review. Once again we're so sorry that your order was lost in transit.
I can see we have refunded your order for you. If we can offer any further assistance please don't hesitate to get back in touch.
Best wishes, Ruby
Excellent product and delivery
March 26, 2023
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