Used Vision linens for the past 4 years. As always good quality products at a great price! Positive feedback from guests about the comfort of the bed linen, pillows and duvet contributing to a good ni... See more
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Review summary
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This is only my second order from Vision Linens, but it certainly won't be my last. Everything I have ordered to date, including those sumptuously soft and thick Tuscany bath sheets, bath towels and h... See more
Company replied
Very fast delivery and the bedding we purchased is of excellent quality, very soft and silky, would definitely buy from here again. I absolutely love love love the feel of the fabric 👌🏼👌🏼
Great company to deal with the bedding is good quality. I had a small problem but was sorted straight away. Will shop again and highly recommend to anyone wishing to use them .
Company details
Information provided by various external sources
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Contact info
Darwen House, Walker Park, BB1 2QE, Blackburn, United Kingdom
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Tabkecloths
Excellent quality product. Arrived on time. Washes well without losing shape or colour. Would recommend.
April 14, 2025
Best pillows ever
Easy ordering, prompt delivery, best pillow’s ever!
Oh and excellent price.
April 13, 2025
Great company
Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have ordered legitimately from both sites and recommended your business to both client groups. A bit disappointed with recent change. Great Northern Business.
April 10, 2025
Excellent product
Excellent product, great price and quick delivery.
definitely will be using again
February 10, 2025
Fantastic
First time buying from this company and found the service to be excellent. Great price, products, communication and delivery. Highly recommended!
February 9, 2025
Glad I found this website
I’ve been ordering pillows here for a fair few years after staying at one of the Hilton hotels. Then recently ordered a cotton tablecloth and I couldn’t be happier with the quality. Miles better than purchasing on the high street. Would recommend to anyone buying staples for a new home.
February 9, 2025
Vision Linens for a good night's sleep
I recently purchased 2 pillows from Vision Linens and want to say that the quality of the product is excellent and the company itself was very helpful. I bought a duvet, a mattress topper and pillows on a previous occasion and everything was excellent quality & really really comfortable for a good night's sleep. I highly recommend them.
February 10, 2025
Products great - service satisfactory!
Products great, invoicing etc. good, delayed delivery - stated 2-4 working days, actually 16 days! delivery short on 1 item paid for but not on delivery note - to be delivered after emailing notice of shortage. communicate by email only, the phone number on the website was not working when I tried it, but email response from sales office was swift. Could be better service, but apparently there were snags with their IT system -
thank-you for the response to my review! yes indeed the phone number does work - it didn't when I initially tried it for some reason best known to itself! That said, service is no longer wobbly! - hence the edited review.
February 24, 2025
Reply from Vision Linens
Hi Mervyn,
Apologies about the issues with your order. Our usual delivery time is 2-4 working days. We had an issue with your order where it was stuck in the system so didn't reach our warehouse. We're really sorry about that and it should have been noticed sooner.
Which phone number did you ring? Our phone number is 01254 589550 and it definitely works. It's available from 8:45am - 5pm, Monday - Friday.
Best regards,
Vision Linens
Paid next day delivery it was not sent…
Paid next day delivery it was not sent out next day and still not had any confirmation that the order will be arriving why offer next day when you don't send parcels out next day
February 14, 2025
Unprompted review
Reply from Vision Linens
Hi Sam. Apologies about the issues with next day delivery. However, we are unable to find any order in relation to this as we only have your first name from this review. If you haven't done already, please can you email us at customer.services@visionlinens.com and they'll sort out a refund for your next day charge. Thanks, Vision Linens.
Excellent linens
Excellent linens - just reordered another duvet cover pillowcases and sheets - they are so good - wash well too
January 13, 2025
Great quality
High quality linen ordered lovely pillow cases arrived within a few days
Would recommend this company.
January 12, 2025
Good overall servive
January 14, 2025
Great selection of linen
I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return
January 14, 2025
Fine As You Are.I Only Tell The Truth.
December 11, 2024
Awful to deal with - don't bother if you're an individual customer
This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.
When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.
When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.
And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.
January 3, 2025
Unprompted review
Reply from Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues. The tracking number was a Royal Mail tracking number. The photo we provided was the photo Royal Mail provided on their tracking page.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
Best regards,
Vision Linens
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