Vision Linens Reviews 1,177

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the bed linens, pillows, and towels, often noting their softness and comfort. Many people also highlight the reasonable pricing, considering the high quality received, and appreciate the fast delivery service. However, some customers were dissatisfied with their order and delivery experiences. Issues included delayed or undelivered items, incorrect orders, and a lack of communication regarding order status or delays. A few other people also felt that the packing process was disorganized, with some items arriving dirty or in reused bags.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers report significant issues, including... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the quick delivery, with... See more

Price

People report positive experiences with price, consistently highlighting great and fantastic prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Vision linens for the past 4 years. As always good quality products at a great price! Positive feedback from guests about the comfort of the bed linen, pillows and duvet contributing to a good ni... See more

Rated 5 out of 5 stars

This is only my second order from Vision Linens, but it certainly won't be my last. Everything I have ordered to date, including those sumptuously soft and thick Tuscany bath sheets, bath towels and h... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery and the bedding we purchased is of excellent quality, very soft and silky, would definitely buy from here again. I absolutely love love love the feel of the fabric 👌🏼👌🏼

Rated 5 out of 5 stars

Great company to deal with the bedding is good quality. I had a small problem but was sorted straight away. Will shop again and highly recommend to anyone wishing to use them .


Company details

  1. Linens Store
  2. Bathroom Remodeler
  3. Bedding Store

Information provided by various external sources

With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The sheets and the cover duvets we…

The sheets and the cover duvets we received are stained.

February 12, 2024
Vision Linens logo

Reply from Vision Linens

Hi Kathleen. Thank you for your feedback and we do apologise that you received your products in this condition. I'm not sure if you have reported to our customer services team already, but I will forward the details onto the team for you. Thanks.

Rated 5 out of 5 stars

Shopping experience was easy

Shopping experience was easy. The delivery arrived quickly and the pillows are like sleeping on a cloud. I purchased them after a hotel stay and researched where the hotel chain purchased them.

February 11, 2024
Rated 5 out of 5 stars

Excellent

Super quick delivery of excellent quality pillows. The best pillows I've ever had.

January 12, 2024
Rated 5 out of 5 stars

Beautiful tablecloth

The tablecloth arrived promptly. It's a lovely colour, The right measurements. It's exactly as described It did very well in the wash. The only thing is it doesn't have am attached label with washing instructions.

December 12, 2023
Rated 5 out of 5 stars

Excellent

Ordered 2 Xmas tablecloths. The order was a little slow in arriving but still in time. The quality was excellent for the price paid and they have washed perfectly ready for next year. I will certainly order again from this company based on quality and price.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality item

Great quality item my only slight grievance is no communication regarding delivery information.

December 12, 2023
Vision Linens logo

Reply from Vision Linens

Hi Karen,

Thanks for your feedback, we really appreciate it.

In regards to delivery information, our tracking emails can sometimes end up in your spam inbox. However, we're currently looking into some issues with our tracking emails and hope to have this resolved soon, so apologies for this.

Best regards,
Vision Linens

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